Auto Dialer Software

The Best 7 Free and Open Source Auto Dialer Software

The Best 7 Free and Open Source Auto Dialer Software

Despite the evolving impact of technology in sales and marketing, some processes remain reliant on age-old practices. The outbound call to a prospective customer is one such essential part of an organization or group’s activities. However, severe drawbacks of the manual dialing process employed by telemarketing companies’ (or call centers) agents diminish the impact of campaigns. Problems include misdialed numbers, incorrect, or inactive contact details, and time wastage. 

This is where auto dialers positively impact the outbound ecosystem. As massive upswing in auto dialer software’s popularity over the last two decades is because it is now the definitive solution for businesses to expedite calling capabilities, maintain strict standards and protocol adherence as well as increase overall business productivity. Besides this, innovations such as the smart IVR system and intelligent emotional feedback loops bring businesses closer to prospective clients than ever.  

This free and open source blog on auto dialer software delves into the details of why companies must invest in auto dialers, the popular types of auto dialers, their features, and the top seven free and open source auto dialer systems are available in the market. Whatsmore is the crucial role analytics plays in every major industry today, and how it impacts a business auto dialer platform.  

Get your business the benefit of the best auto dialer solutions today, and watch productivity and morale soar!       

Key Reasons for the Popularity of Auto Dialers

There’s been an increase in the demand for intelligent auto phone dialers. At the heart of it, auto dialers offer automation in core call center services, leading to the elimination of the wasteful manual dialing systems employed currently. Be it a reduction in agent idle time, incorrect contact dialing, or weeding out dead or incorrect contacts, the software offers a rapid increase in operational efficiency.   

Real-time analytics and reporting tools pinpoint process or agent deficiencies for elimination. If ROI is on the table, a dialer system for call centers improves lead generation percentages, ultimately condensing a higher number of qualified sales. An important asset of Automated call dialers is their ability to remain within compliance with the Do Not Call (DNC) or Do Not Disturb (DND) guidelines. 

Through auto dialer systems, clients can choose to set up and route calls via an Interactive Voice Response (IVR) or to a live call agent. Its unique value proposition lies in the fact that it is easily integrable with a number of services not limited to just calling. Furthermore, an auto dialer for outbound call centers delivers without compromising on the quality, tone, or strength of messaging for a brand employing an outbound sales strategy.

It is important because not only does brand recall increase for customers looking for specific services, but firms can monitor their call campaigns in real-time, making quick adjustments wherever necessary. This sort of insight is unimaginable for manual dialer systems.  

Types of Auto Dialers

Auto dialers feature into two main categories, viz. outbound and inbound calling. The best auto dialer software needs sufficient company technology infrastructure for smooth implementation. Some of the most commonly used outbound auto dialer systems are as follows: 

  • Power Dialer: One of the most basic types of auto dialers, the software dials a number from a given list and connects it to a dedicated agent. The dialer checks agent availability, and immediately calls the next number. However, there are no checks to see if the number is active or not. 
  • Preview Dialer: Such an auto call dialer passes on necessary information about a prospect to a live agent. The dialer then waits for a pre-defined period of time, before launching the call. It allows the agent time to preview important information and analyze the case.
  • Progressive Dialer: An improvement on the preview dialer, progressive dialers disconnect a call if no ringing is recorded. It also waits for a short duration before disconnecting the call in case of no responses. A dedicated call handling software monitors and controls the entire process. Just like preview dialers, agents receive information about a call from the dialer, but there is no wait time.
  •  Predictive Dialer: The call center industry’s most sought after auto dialer solution, predictive dialers employ a smart algorithm technique called pacing, to dial numbers based on agents’ availability. The auto dialer software constantly checks for free connections and dials a number once it detects a free agent. Call transfer to agents is almost instantaneous and automatic.  

A dialing rate has to be synchronous with operator availability to ensure a 100 percent contact rate. For this, auto adjustments to dialing rates are common practice. The auto dialer also predicts the success rate of a call before dialing. Just like progressive dialers, predictive dialers filter out bad leads, dead contacts, and non-answering phone calls.

Auto Dialer Types

Applications of Auto dialers

Auto dialer implementations vary per industry. Most commonly, phone auto dialers come in handy for the marketing and sales departments of organizations. Outbound call marketing campaigns educate customers about certain products or offers, while sales agents use hard calling methods to sell everything - from credit cards and insurance to kitchen tupperware. All of this is feasible thanks to auto dialer systems.   

Political campaigns depend on outwardly support of the demographic to a candidate. Auto dialer software can call prospective voters and encourage them to show their support through an interactive press-1 campaign. This is primarily feasible thanks to auto dialer software. 

Whether, a free and open source auto dialer software, or a premium version, auto dialers are especially helpful for public safety notifications. Governments, schools, and even weather warning systems may execute IVR notifications for residents of certain localities. 

Auto dialer solutions are particularly helpful when customers need reminders to pay outstanding dues or bills. Cable TV operators, mobile telephony organizations, and banks employ auto call dialers on a wide scale for such purposes. Hospitals also deploy a wide public safety or reminder campaign, for potential patients to avail their services.       

Trend Analysis of Auto Dialer Software

The auto dialer product has gone through vast evolution in the digital era to encompass multiple solutions bundled into one. One of the latest trends in auto dialer software is to combine it with a CRM engine. Therefore, at its core, CRM with auto dialers are going to become widely popular in the sales and marketing divisions of multiple industries. 

Auto dialer systems are also growing to be vastly intelligent. IVR systems analyze customer voice tone, touch inputs, and other on call metrics to relay the feedback to a central reporting dashboard. This information can be further used in chiselling political campaigns, or mass marketing message broadcasts. Managers can also use the information accrued to hone agent behaviour and interactions. This has more to do with artificial intelligence that just processes improvements. 

With more focus on remote working, call centres find themselves able to make contact with customers in a contact list from the comfort of their own homes. This means that outbound auto dialer solutions are growing to be platform independent - PC, tablets, or even mobile support - while cloud-based solutions accessible on the go are stirring up interest as well, with the relative lack of investment needed in hard assets. 

Finally, automation is taking root in a vast array of processes throughout industries and the call center is no different. Automatic callbacks, IVR reminders, record storage and management, etc., are growing in importance as automation reduces the burden of agents.     

What is an Auto Dialer Software?

Auto dialer software presents businesses and call centres specializing in outbound lead generation a very cost effective, operationally efficient and time-saving solution to their marketing telephony needs. 

An auto dialer system is a software which simply dials the telephone numbers of prospective leads. Once connected, i.e. when the person answers a call, the software can divert the user to an IVR program or to a real sales agent. In both cases, there is a specific message - or information - delivered to the user on the call. A contact management system maintains a database of numbers, which the software picks in an assigned order. Also, the message is pre-decided in almost all cases. 

A vast increase in auto dialer capability also means it can predictively analyze which calls need to be relayed to an agent, and which numbers can be classified as dead or unproductive leads. This greatly assists call center efficiency. Automatic phone dialers are useful for processes such as customer surveys, mass message broadcasts, etc.   

Business Impact of Auto Dialer Software

The implementation of automated dialer software has brought about great improvements not just to business bottom-line growth but also efficiency and productivity as well. 

Firstly, an automatic dialer system eliminates wastage of resources. 

Idle-time of agents is a major bane for call centers, especially owing to manual dialling limitations and incorrect contact information. Good auto dialer systems reduce time, and effort wasted in canvassing dead leads.    

Auto dialers contribute positively to process and organizational efficiency through analytics. Companies can monitor call center agents’ interactions, check the precision and accuracy of messaging, and even automate some elements of the process flow to ensure the fluid functioning. By virtue of the above improvements, auto call dialers contribute to improving business finances. This includes increasing ROI, optimizing on total call costs, and ensuring agents are paid accurately.   

Let’s remember, integrations of modules within modern dialer systems for call centers make them multi-functional. They can double up as Customer Relationship Management (CRM) systems, and reliable databases for multi-form contact storage. The automated dialer software comes with dedicated campaign monitoring tools to help narrow in on strategies that work, while lead management and nurturing tools make it a complete solution to sales purposes. 

Features of the Auto Dialer Software

Over the years, a lot of additional functionality was introduced into auto dialer software, transforming it from a one-dimensional tool to a multi-functional necessity within organizations. A CRM with auto dialer is just one example to highlight the range of functionality of most auto call dialers today. Keeping this in mind, some key features of auto-dialer software are as follows -

Auto Dialer Features

Advantages of Auto Dialer Software

The benefits of auto-dialer software trump its implementation costs, irrespective of whether your organization is majorly dependent on outbound lead generation activities or not. Some of the advantages of an auto dialer app are as follows: 

Benefits of Auto Dialer

Best Free and Open Source Auto Dialer Software

Comparison Table of Auto Dialer Software

*Free Trial Version Available

 #1 GOautodial

A free and open source auto dialer software, GOautodial is a web based application. It offers the complete suite of applications - GOadmin, GOreports, and GOagent - on one omni-channel platform. The auto dialer app prides itself on easy third-party integrations, and combines modern standards and technologies, including Bootstrap3, Asterisk, and HTML5 besides others. The latest version - GOautodial v4 - comes with support for Chinese and Russian languages.

Goautodial demo

Source - GOautodial

The key features of GOautodial includes: 

  • Predictive Dialer
  • Call Center Management 
  • Call Recording 
  • Contact List Management 
  • Real-Time Analytics
  • Scheduled Callbacks
  • Live Chat
  • Ticket and Queue Management
  • CRM integration

#2 VICIDial

It is a complete call center solution for enterprise firms looking to employ predictive or manual outbound calling. A free and open source auto dialer software, it is used by over 14000 customers in 100 different countries. The software has won multiple awards from CIOReview and Sourceforge.net, while the company claims the software can handle a load of over 1 millions calls per day. The software is used in various industries for different purposes - from political polling and hospital patient post-checkout surveys to Insurance selling. 

The free auto dialer can be operated and hosted on VICIhost, with a dedicated, call center quality server - all on the cloud. They offer customer services such as data encryption, and number scrubbing.  

VICIdial Demo

Source - VICIDial

The key features of VICIDial are as follows - 

  • IVR
  • Call Recording
  • Queue Management
  • Voicemail
  • Campaign Management
  • Real-Time Reporting and Analytics
  • Call Logging
  • Call Scripting
  • Web-based administration
  • Customized On-Hold Music, and Inbound call alert
  • Optimized DNC list

#3 OSDial

An open source auto dialer software, OSDial is a predictive software, capable of supporting an unlimited number of users on a server (dependent on the quality of the server), thanks to its open source licences. OSDialer also features a file transfer protocol (FTP) to copy files to the server or send to a remote location. The auto phone dialer uses VoIP to connect with phones outside the network (trunk), and the entire software is built on the Asterisk PBX. The auto dialer however, needs an additional  archive server to storage recorded phone calls. The company emphasizes the auto dialer solution’s flexibility, inexpensiveness, and customizable integration as one of the core reasons to purchase it.

OSDial Demo

Source - OSDial     

The key features of OSDial are as follows:

  • Call Center Management
  • Call Recording
  • Call Transfer  
  • Campaign Control 
  • Predictive Dialer
  • Scheduled Callbacks
  • Contact List Management
  • Call Script Management
  • Reporting and Analytics
  • Agent-specific Reports 
  • IVR Support

#4 ICTBroadcast 

Marketed as an “all-in-one unified communications dialer”, ICTBroadcast combines open source technology with power and predictive auto dialer software. The auto dialer app uses an Asterisk open source PBX for communication and also boasts of an inbuilt IVR design studio. Besides this, the auto dialer tool connects with telephones in other public switched telephone networks (PTSNs) or to voice over internet protocol (VoIP) supporting systems. ICTBroadcast aims to achieve auto dialer platform independence by multi-app integration through a REST API, while facilitating flexibility, robustness, and scalability of implementation. It is especially useful in a small business, or entrepreneurial setting.

ICT Broadcast Demo

Source - ICTBroadcast

Key features of ICTBroadcast are as follows: 

  • Campaign Management 
  • Call Scripting
  • Call Recording
  • IVR
  • Reporting and Analytics
  • Voicemail
  • Queue Management
  • Predictive Dialer
  • Contact Management
  • CRM Integration 
  • Live Call Monitoring

#5 Calley

Another example of free CRM with auto dialer, Calley can run on multiple platforms at the same-time (mobile/desktop) and is supported on MacOS and Windows. Marketed as the best auto dialer software for beginners, Calley arose primarily out of need to support mass calling outbound centers with a platform independent auto dialer app, which had no hidden costs associated with it than standard charges. 

The result is a cloud-based sales auto dialer platform, with a dedicated mobile interface. Calley boasts of a preview and predictive dialer, with an uninterrupted mode to keep dialling irrespective of situation. A drawback with the app is that it does not allow you to place calls via VoIP on the computer or desktop. It has an app that needs to be installed on mobile phones after which the automatic dialing can begin.

Calley Demo

Source - Calley 

The key features of Calley are: 

  • Call Center management
  • Call Scripting
  • Contact Management
  • Real-Time Reporting and Analytics
  • Scheduled Callbacks
  • Call Recording
  • Campaign Management
  • Cool-off Time
  • Auto Speed Dial
  • Call Pausing      

#6 Bitrix24

One of the most viable solutions on the market, Bitrix24 combines auto dialer software with CRM for the benefit of multi-purpose implementation. The company is still testing predictive and IVR functionalities in beta mode, but that does not stop them from offering a near complete auto call dialer. It also supports its own virtual PBX, while third-party integrations, via marketplace apps, extend its functionality. 

Bitrix24 supports VoIP and SIP call handsets, while its platform independence means it can be implemented across any device on the Mac and Windows platform. Companies can rent phone numbers, for 43 unique countries, for cold calling purposes with a Bitrix24 account. What’s more? The entire solution set is free.

Bitrix24 Demo

Source - Bitrix24

The key features of Bitrix24 are as follows - 

  • Customer Management 
  • Lead Management
  • Call Recording
  • Real-time analytics
  • Third-party integrations
  • Free Call Center
  • Quote Management
  • Sales Automation 
  • Helpdesk and Ticketing
  • Agent Activity Reports

#7 Voicent

Voicent’s auto dialer solution primarily plays a pre-scripted message to the callees. The tone of the voice can be customized as per an organization or a computer generated voice. The software will play the message to real people or leave messages on answering machines.The dialer system for call centers is useful for press-1 campaigns and is readily usable with speech commands to connect to live agents. 

The software can make simultaneous calls, while it finds use in activities such as political campaigns, lead generation, and emergency school notifications. Whatsmore, the auto dialer software is a one-time purchase.

Voicent Demo Source - Voicent

The key features of Voicent are as follows: 

  • Call Center management
  • Call Scripting
  • Contact Management
  • Real-Time Reporting and Analytics
  • Scheduled Callbacks
  • Call Recording
  • Campaign Management 
  • Lead Management 
  • IVR 

One could be forgiven for thinking the aforementioned list represented the best of all free and open source auto dialer software. The market is replete with a phenomenal bouquet of options such as Agile CRM and tenfold. One of the most popular options in the market is CallHub. Let us take a closer look at the auto dialer software at its features.

CallHub

It is a call center management software, which has several auto dialer types programmed into it. The user can choose their preferred option based on campaign objective, budget, and other parameters.  CallHub is a cloud-based auto dialer solution which promises installation in under five minutes and specializes in personalized campaigns. The application maintains a ‘pay-as-you-use’ pricing model, based on your objectives. Furthermore, the organization ensures reliability beyond any other platform currently in use. 

They boast of over 1200 customers worldover, and primarily help political campaigns, advocacy groups, non-profit organizations and businesses reach customers.

CallHub Demo

Source - CallHub

The key features of CallHub are as follows - 

  • Call Center management
  • Call Scripting
  • Contact Management
  • Real-Time Reporting and Analytics
  • Scheduled Callbacks
  • Call Recording
  • Campaign Management 
  • Lead Management 
  • IVR 
  • Voicemail
  • Queue Management
  • DNC/DND compliance

Conclusion

A recent study indicates that close to 82 percent people accept meetings, when contacted by a sales agent via phone. Furthermore, another study indicates that 57 percent C-suite executives prefer sales persons call them. The preference for calls is quite clear and auto dialer software will help a business immensely, whether it is in streamlining their outbound calling programs, enriching agent productivity or simply increasing ROI for brands. Besides, auto dialer software is easy to implement and cost-effective as well. Some of the industries best solutions include Talkdesk, Call Logic, and VT Dialer.      

If you previously encountered any of the software(s) mentioned above , do you give us your feedback. Opinions on the article are welcome and can be left in the comments section below. Go through our Software Directory to get best-in-class software choices for all business needs.

Jason Adams
Jason Adams

Jason Adams is a writer with a keen interest to continue learning and develop his research abilities. An avid reader and an eye towards growth, he is associated with GoodFirms, a frontline, and evolving reviews and rating platform.

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