Top Call Center Services in South Africa
For businesses considering hiring call center services in South Africa, they must find a service provider who can help them keep up with rising customer expectations. Outsourcing professionals with an in-house learning and development program can provide effective onboarding and job training to ensure that the representatives are well-versed with the latest requirements to deliver the best possible customer experience. Consistently exceeding customer expectations will help develop a positive brand identity that will translate into extended loyalty and more revenue to the business.
The biggest challenge for a business is to find an ideal service partner who can act as your business extension, operating with complete accountability. Hence, GoodFirms presents a list of top-performing call center service providers in South Africa with rich industry experience. There is valuable data available with this list to facilitate your selection journey. Each piece of information available with this directory includes company content, services offered, focus area, project portfolio, research scores, and verified client reviews. Please feel free to examine this categorized directory and hire the best call center outsourcing in South Africa that meets your budgetary and operational requirements.
List of Top Call Center Service Providers in South Africa
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Top lead generation & sales agency
Martal is your on-demand sales partner, servicing B2B companies worldwide. Our high-performing international sales team implements our proprietary workflow to help your company generate more qualified leads, book more sales appointments, and close more deals.
< $25/hr50 - 2492009Port Elizabeth, South Africa100% BPO Services50% Call Center ServicesReview Highlight - Martal Group has 5 reviews and 5.0 ratingsBringing us to the Next Level
reviewed by: Atif Gagguturu, Marketing & Customer Acquisition for Banking & Finance Software at BankStride -
Best Customer Support & Data Solutions in 2024
#1 Specialty provider of customer care, data, and community support solutions. We build and manage high-performance teams that deliver a more nuanced approach to customer support, data annotation, and marketplace operations. A trusted partner to disruptive startups ... read more about Hugo
< $25/hr1,000 - 9,9992017Port Elizabeth, South Africa100% BPO Services30% Call Center ServicesReview Highlight - Hugo has 5 reviews and 5.0 ratingsGreat CX support for our Healthcare App!
reviewed by: Jambukeshwaran Shanmuga Subramanian, Senior Manager Operations at Kasha Global -
Driven. Ambitious. Aspiring. Determined.
When thhistorye business opened its doors for the first time in 1992, it was with a staff compliment of 5 people, a small capital base, and a dream of building a customer care company that ... read more about 121 BPO Client Services
< $25/hr10 - 491992Cape Town, South Africa100% BPO Services17% Call Center ServicesReview Highlight - 121 BPO Client Services has 1 review and 1.0 ratingsVery bad experience
reviewed by: Anonymous -
Professional Document Collection and BPO services
Indox is a business process (BPO), document collection and call centre outsourcing company based in Cape Town, South Africa. We relieve businesses of the roles and responsibilities of many of their internal processes. We collect ... read more about Indox
< $25/hr10 - 492015Cape Town, South Africa100% BPO Services100% Call Center Services -
We find the right prospects... That's what we do
Virtual B2B Solutions is your virtual partner in business development by providing your organisation with a professional outsourced Cold Calling service setting up qualified appointments for your sales team. Our appointment setting services assist your ... read more about Virtual B2B Solutions
< $25/hr10 - 492014Johannesburg, South Africa100% BPO Services100% Call Center Services -
A Niche Outsourced Call Centre
Founded in 2000 by financial and legal professional Chris Terblanche and human resources specialist Unali Nunes, JT has earned its place as a leading contact centre in South Africa and the number one choice for ... read more about JT Call Centre
NA10 - 492000Johannesburg, South Africa100% BPO Services100% Call Center Services -
We Have Power To Let Your Business Grow
When you’re not available clients don’t want to hear your voicemail, they want to speak with someone who can assist them with their query. Answering every call is important for the business to generate revenue...Consultation ... read more about Telumac
$50 - $99/hr2 - 9Cape Town, South Africa100% BPO Services100% Call Center Services -
Contact Centre & Back Office Solutions
We’re able to improvise and relate to your customers, while always following your brand’s objectives, policies and procedures. Our people are encouraged to be individuals and build connections. Every single call is an opportunity to ... read more about Outworx
$25 - $49/hr10 - 49Durban, South Africa100% BPO Services50% Call Center Services -
Delivering Customer Interaction
Ninzi-Connect is a telecommunications and customer engagement solutions company. Ninzi-Connect have over 25 years experience in providing contact centre management solutions which add value to customer experience. Ninzi-Connect solutions include call automation, interactive voice response, ... read more about Ninzi
NA10 - 49Johannesburg, South Africa100% BPO Services50% Call Center Services -
Services and Solutions for Call Centre Operations
uSorted Group (Pty) Ltd was founded through its affiliate company called Dial4Life Call Centre Solutions Pty Ltd which is registered with the Financial Services Board of South Africa after it was acquired from the Sanlam ... read more about U Sorted Group
NA2 - 9Johannesburg, South Africa70% BPO Services70% Call Center Services -
Boost Sales.Enhance Customer Service.
CareCall delivers In and Outbound services such as FSP Services, Telesales, Event & RSVP Management, Client Care, Compliments & Complaints Logging, Full outsourced Call centre seat, Order Taking, Surveys and many more. The commitment to ... read more about CareCall
< $25/hr10 - 492015Johannesburg, South Africa100% BPO Services34% Call Center Services -
Bytes | People | Solutions
Altron Bytes People Solutions is the largest South African-owned Business Process Outsourcing (BPO) solutions provider. We enable you to focus completely on your core business operations by offering a wide range of outsourced business process ... read more about Altron
$50 - $99/hr1,000 - 9,9991997Johannesburg, South Africa100% BPO Services34% Call Center Services -
Expert in International BPO
South Africa has witnessed high growth in the business process services (BPS) industry over the past four years, growing by 22% annually which is twice the global growth rate of the industry and three times ... read more about iContact
$25 - $49/hr50 - 2492015Cape Town, South Africa100% BPO Services25% Call Center Services -
Intelligent International Information
3iSolutions was founded in 2003 and as one of the oldest International BPO Contact Centres in South Africa, we take great pride as an experienced provider of tailored Business Process Outsourcing (BPO) solutions. We specialise ... read more about 3iSolutions
$25 - $49/hr50 - 2492003Cape Town, South Africa100% BPO Services20% Call Center Services -
A Grade Calling
Mango5 has built a reputation of delivering quality outsourced service offerings since December 2005. Our product offerings have always been innovative and in keeping with the needs of our clients. The focus is providing customers ... read more about Mango5
$25 - $49/hr250 - 9992005Cape Town, South Africa100% BPO Services20% Call Center Services -
We give Telemarketing a good name!
BOOMERANG SA is an outsourced Contact Centre and authorized financial services provider. Boomerang offers performance based telemarketing and contact centre services. We plan and execute telemarketing campaigns expertly with a proven partner. The Boomerang Bouquet ... read more about Boomerang Marketing
$25 - $49/hr50 - 2492005Cape Town, South Africa100% BPO Services15% Call Center Services -
South Africa’s award-winning BPO contact centre
At SA Commercial BPO, we connect our clients with their customers, 24/7. We’re steadfast and dependable, yet agile and flexible to adapt to the exact nature of your business – to become your voice, your ... read more about SA Commercial
$25 - $49/hr50 - 2492005Cape Town, South Africa50% BPO Services50% Call Center Services -
A Global Leader In Business Process Outsourcing
The CCI group of companies provides and delivers leading Business Process Outsourcing. We deliver consumer sales, service, and digital customer management strategies to some of the leading brands in the UK, Australia, and Africa in ... read more about CCI Global
< $25/hr10000+2005Johannesburg, South Africa100% BPO Services10% Call Center Services -
The people's company
SkyHigh Global Contact center is located in South Africa. It is a contact center made up of customer experience experts who work across many different digital service channels. These experts are skilled at delivering top-notch ... read more about SkyHigh Global Contact center
< $25/hr1,000 - 9,9992020Durban, South Africa100% BPO Services10% Call Center Services -
Performance. Progress. But People First
Leading and advanced BPO contact centre successfully providing outsourcing/offshoring services for companies from the UK, USA, Europe & Australia. Think customer support, tech support, sales, appointment setting, accounting and more. Services are offered in English ... read more about The Agentsy BPO
< $25/hr50 - 2492019Cape Town, South Africa100% BPO Services10% Call Center Services -
People.Community,Growth
The iOpen Group of companies is an IT Solutions provider specialising in Business Systems and Service outsource offerings. Our focus is on implementing and maintaining systems, including software development and database design. We specialize in ... read more about iOpen Group
< $25/hr10 - 492012Johannesburg, South Africa34% BPO Services50% Call Center Services -
ITalk is a Contact Specialist Company.
ITalk is a Contact Specialist Company. We are a market leader in Contact Centre Management, IP telephony products, connectivity solutions, software development, system integration and consultancy. We are a team of professionals with extensive experience ... read more about ITalk Financial Services
NA2 - 9Johannesburg, South Africa40% BPO Services34% Call Center Services -
Nest managed Service Provider
In2IT is a global technology services firm focused on providing IT Consultancy, Application Development & Maintenance, Technology Infrastructure Services, Program and Project Management as well as Future Edge Services to its Clientele. We constantly drive ... read more about In2IT Technologies
$50 - $99/hr1,000 - 9,999Johannesburg, South Africa11% BPO Services50% Call Center Services
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