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List of the World's Top BPO Companies | Best BPO Service Providers

  • Mwanga

    Supporting growing and innovative businesses
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    Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability. We provide a range of services ranging from debt recovery, telemarketing, call center o ... read more about Mwanga

    "Mwanga.ng: Excellent Debt Recovery Service"
    PPC.NG
    NA
    50 - 249
    2019
    Lagos, Nigeria
  • Logica Infotech is one of the leading  BPO and IT Services Provider catering the globe since last 12 years in services like Contact Center Services, Back Office Processing for Healthcare, Insurance and Retail Industry along with end to end IT Support and Maintenance. We have been serving clients across the US & ... read more about Logica Infotech Services Pvt. Ltd.

    "They are having the best team with customer centric approach."
    David Conway, Company Owner at HealthCon,Inc.
    < $25/hr
    50 - 249
    2010
    Kolkata, India
  • Orpiv Technologies has 7 years tremendous experience in the call center and outsourcing industry. We offer aligned inbound, outbound and sales calling facilities to our clients with satisfactory results. With Orpiv, you have the rare opportunity to redefine the process of communicating with your customers. Cutting-edge ... read more about Orpiv Calling

    "Excellent Company"
    sahil_anim7
    $25 - $49/hr
    50 - 249
    2014
    Baramulla, India
  • BBB Accredited Business with an A+ rating. Our Virtual Assistants are trained In-House Professionals who are dedicated to the success of our clients . We provide 24/7 Customer Service, Work Satisfaction Guarantee & deliver on our promise. everytime .Our main goal for this initial call is to give you the inside scoo ... read more about The Assistants Company

    "absolutely amazing , god bless you Alex and his team "
    Ashim Khanna, Managing Director at Sampatti Builders
    $25 - $49/hr
    50 - 249
    2013
    Atlanta, Georgia
  • We don't just assist your sales department. We are a part of your team. Cliqbird is a hi-tech company with a mission to help brands, corporates and startups around the world to attract potential clients. We use the unique methodology to book meetings with the target clients as well as provide the full cycle of sale ... read more about Cliqbird Inc.

    "Cliqbird Inc. has consistently produced results for the campaigns we’ve run"
    Alexander Dolomatov, B2B Marketing Manager at DNA325 - We Develop and Grow IT companies
    $25 - $49/hr
    10 - 49
    Saint Petersburg, Florida
  • Medical Coding is converting a diagnosis or symptoms, procedures, and drugs into codes and Medical billing is billing insurance companies and patients for procedures and office visits. Their work is submitted to insurance companies for payment purposes, data collection, research, billing and quality improvement purpose ... read more about Medesun Health Care Solutions

    "Medesun is the right choice to opt for medical coding"
    Shiva Prasad Beldae, Chief Executive Officer(CEO) at EduRun Group
    $25 - $49/hr
    2 - 9
    Hyderabad, India
  • CALLINNOV

    Call center BPO outsourcing
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    Call center outsourcing based in Morocco, sales, after sales services      

    "Callinnov have run some of our in house tasks like accountings and other process"
    tarik benjelloun, Consultant Associé at FANSIP
    < $25/hr
    50 - 249
    2010
    Mohammedia, Morocco
  • Meta leads

    Lead generation company for businesses
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    Meta leads is a lead generation company based in Bangalore and helps businesses generate high-quality leads using online marketing. We offer a wide range of services to generate qualified sales leads for your business, including: At Meta Leads, we understand lead generation can be time-consuming and costly. We make it ... read more about Meta leads

    "Lead generated were qualitative and we saw good conversion rates"
    Athar Bhatt, Digital Marketing Manager at Jinconnect
    NA
    2 - 9
    2019
    Bengaluru, India
  • Call Masters BPO

    Cost Effective BPO Service Provider
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    Call Master BPO blends customer support outsourcing solutions with intelligent strategic alignment to empower the businesses in saturated market. We are a source of innovation and a result-driven organization. We are pioneering call service provider that enable leading brands to acquire new customers, build customer lo ... read more about Call Masters BPO

    " They help our business to stand out from the crowd by granting outstanding customer care."
    Nouman Azmat, Director at Marsal Group LLC
    < $25/hr
    10 - 49
    2020
    Lahore, Pakistan
  • NewTech IT & RCM Solutions is a trusted provider of innovative technology solutions in Medical Billing and revenue cycle management services. We specialize in helping healthcare organizations optimize their financial performance, streamline operations, and improve patient satisfaction. With our cutting-edge te ... read more about NewTech IT & RCM Solutions

    "Dedication - Support - Experience at Affordable Cost"
    Cholavendhan Selvaraj, IT Admin at Tricare medical
    NA
    2 - 9
    2016
    Nashville, Tennessee
  • DBOS is an Australian-owned and managed, fast-growing offshore staffing company based in Manila, Philippines that provides world-class, personalised and affordable outsourcing services to businesses of any scale, specialising in assisting the SME market and a broad range of expertise across most industries. We claim a ... read more about Dynamic Business Outsourcing Solutions

    "Fantastic outsourcing partner"
    Nigel Sellars, Former Chief Operating Officer at Alpha Group
    NA
    50 - 249
    2015
    Quezon City, Philippines
  • ecare India Pvt Ltd

    we believe in ‘making your practice perfect’
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    e-care India is one of the leading medical billing companies in India that provides wide range of services to physicians, hospitals and medical billing companies in the United States.  e-care India is one of the leading medical billing companies in India that provides complete medical billing soluti ... read more about ecare India Pvt Ltd

    "Best Medical billing Service"
    shyla valentine, Marketing Specialist at company
    $50 - $99/hr
    1,000 - 9,999
    2000
    Chennai, India
  • GOODLAND INFORMATICS CO.,LTD

    Your reliable IT outsourcing back office
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    Over 18 years of experience in IT outsourcing with over 900 projects for 80 clients from USA, Europe and Australia has proved that Goodland is THE MOST RELIABLE IT OUTSOURCING BACK OFFICE in Vietnam. Our effective services bring you better benefits by competitive pricing, effective production system, flexibility and de ... read more about GOODLAND INFORMATICS CO.,LTD

    "Excellent"
    VU THI HOA
    < $25/hr
    50 - 249
    2002
    Ho Chi Minh City, Vietnam
  • LTS GDS is a part of the LTS Group's technology service ecosystem, we were known widely under the name of Lotus Quality Assurance (LQA) - the forerunner of LTS Group. We offer diverse digital BPO services to help SMEs achieve high-quality services and optimize costs, specializing in AI Data Annotation, Robotic ... read more about LTS Global Digital Services

    "Preferred Vendor for Data Annotation projects"
    Kenneth Tan, Operations Manager at Tictag at A Singaporean Data Annotation Company
    < $25/hr
    50 - 249
    2016
    Ha noi, Vietnam
  • Elite Offshore Resources pvt ltd

    Medical Billing and Collection as low as 2.99%.
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    innovative medical billing and revenue cycle management company, helping medical practices since 2003. We can boost practice revenues by 20 percent or more in less than 90 days.Need help with claim submission, payment processing, payer follow-up, patient billing, telehealth, and RPM? We have you covered.With almost two ... read more about Elite Offshore Resources pvt ltd

    "Best"
    Ankit Maheshwari
    NA
    250 - 999
    2003
    Jaipur, India
  • Upstream BPO

    Exceptional People, Exceptional Service
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    Upstream BPO Sdn. Bhd. is an Award winning Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations. We specialize in Contact OMNI channel Center services, Telemarketing services, Inside Sales, B2B Lead Generation,  Appointment setting services & ... read more about Upstream BPO

    "Professional & Reliable Service"
    Jacqueline ho
    $25 - $49/hr
    1,000 - 9,999
    2014
    Cyberjaya, Malaysia
  • Ecomva’s Virtual assistant services help businesses in several ways as they have skills, time, and resources. Remote work is becoming highly popular and giving new opportunities to businesses. They allow scaling businesses rapidly and making more money.No restrictions on working hours as they are active every tim ... read more about EcomVa

    "Very Satisfied with Ecommerce Virtual Assiatant Services, Amazon Store Management"
    Grace Miller, Director at MILLER WINDOW FASHIONS INC
    < $25/hr
    50 - 249
    2017
    Fremont, California
  • CallTree BPO

    Plant the Seed, Spread your Roots, Grow Remotely.
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    CallTree BPO is an ISO certified call center with it's headquarters located in Tijuana, Mexico. CallTree's journey invokes a purpose with duality. On one end, we want to streamline the nearshoring process for US based companies/entrepreneurs and beyond by creating a highly efficient and effective easy to use pl ... read more about CallTree BPO

    "CallTree made nearshoring simple since it was my first time going the BPO route. "
    Sina Rezvani
    < $25/hr
    50 - 249
    2020
    Tijuana, Mexico
  • In 2015, a small business startup in India was making strides when it decided to set up operations in Delhi, back then a sleepy little city Patna in Bihar. Operations, though, were far from sluggish as Technosys IT Management started receiving calls as an inbound call center with less than 10 people that first year, an ... read more about Technosys IT Management Pvt. Ltd.

    "Excellent customer service"
    Rohit Anand, DM Executive at at Digicia Technologies
    < $25/hr
    50 - 249
    2015
    Pune, India
  • ICCS

    YOUR PARTNER IN GROWTH
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    ICCS, a Business Process Outsourcing company, proposes to assist your setup by not only executing the typical outsourced BPO services, but by committing to provide the essential support for escalation to next levels. To this end, in capacity of a BPO company, we have worked out a befitting partnership model, wherein we ... read more about ICCS

    "Best bpo company in india"
    Smile With me
    $25 - $49/hr
    1,000 - 9,999
    2004
    Delhi, India
  • Vcallglobal

    Call center outsourcing company
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    As one of the best call center outsourcing providers in the industry, we strive to respond to callers at every point of pain to ensure maximum customer satisfaction. At Vcallglobal we have a strict hiring process. We only recruit the best agents and train them thoroughly in the process. All of our inbound agents have a ... read more about Vcallglobal

    "Amazing service quality that we have learned to love"
    Lisa Martin
    $25 - $49/hr
    1,000 - 9,999
    2003
    Needham, Massachusetts
  • Remote Team Solutions

    Building great teams for great companies
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    At Remote Team Solutions, we believe in people and contributing to their lives. That's why we build a great workplace where we ensure all the talented staff is motivated, happy, doing a great job, and well remunerated. It's fantastic to see people's lives being changed while we are helping our customers sav ... read more about Remote Team Solutions

    "Impressive, they help us expand our team whit excellent talent at really good costs."
    Emma Hunter, CEO at Collections of Mexico
    NA
    50 - 249
    2014
    Beaverton, Oregon
  • About Us Zrima Edutech Pvt Ltd.  is a Rising Service Provider in outsourcing BPO services , Back Office Services, Web Services, Software Development and Digital Marketing services. With our profound experience in the Back Office & BPO sector, we guarantee world-class Inbound Call Centre, Outbound Call Ce ... read more about ZRIMA

    "Fast Growing & Accurate "
    Travlocys
    < $25/hr
    50 - 249
    Gorakhpur, India
  • Minh Phuc

    Training & Manpower Supply
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    Minh Phuc Co., Ltd (MP Telecom) is the leading provider of Contact Center technology, Outsourcing Service and Business Process Outsourcing (BPO) in Vietnam. Since incorporation in 2002, MP Telecom has been dedicating efforts to putting Vietnam on the international BPO industry map. With more than 2,000 staffs nationwid ... read more about Minh Phuc

    "It's good BPO company in Vietnam"
    Andy Nguyen
    $100 - $149/hr
    1,000 - 9,999
    2002
    Ha noi, Vietnam
  • Konnect BPO

    Redefining the business, Delivering Results.
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    Konnect BPO is a leading and rapidly developing outsourcing service provider in Sri Lanka.Established in 2016, we offer uninterrupted high-end services and intense outsourcing solutions to our valued clients to achieve their goals and to survive in the highly competitive business world.We trust working in collaboration ... read more about Konnect BPO

    "Excellent "
    Tuan_E-Commerce 《Ebay Drop Shipping》
    < $25/hr
    2 - 9
    2015
    Colombo, Sri Lanka
  • ServeStone

    Your customer, our priority.
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    We're a BPO company focused on providing customer care services for our clients across a vast range of industries. Based in the UK with centres also in Georgia, we optimise back office processes for global companies, harnessing a favourable market for Georgian talent while assuring quality to a British standard.

    "Why use ServeStone"
    Nayl
    < $25/hr
    2 - 9
    London, United Kingdom
  • MAX BPO

    Business Process Outsourcing Services
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    Max BPO is a leading business process outsourcing & call center services company. We have been providing our services for more than 21 years across 4 continents and 30+ countries. We have served more than 100 clients under 8 domains and more than 50 subdomains.Our services caters to different industries including l ... read more about MAX BPO

    "They have always been impeccable in terms of service. 10/10."
    Vishal Sharma
    < $25/hr
    250 - 999
    1997
    Noida, India
  • At Noidaexim, we provide a wide range of call center outsourcing services to meet the requirements of different types of businesses. Our call center solutions are time-tested and can be utilized by companies for improving their brand’s image.Bridging the gap between businesses and customers, we are offering innov ... read more about Noida Exim Private Limited

    "Excellent"
    Angelina Quilici, Technical Recruiter at at Harvey Nash Group
    NA
    250 - 999
    2000
    Noida, India
  • eMentalist is the realization of the entrepreneurial dream of Mr. Dharmendra Tirdia. Founded in 2016, eMentalist, today, is 30+ strong, with an interesting amalgamation of skills and experience. We are a privately held firm with a unique advantage- at the helm of our ship is an industry stalwart, Dharmendra Tirdia, a B ... read more about eMentalist Outsourcing Services Pvt Ltd.

    "best service all together"
    Belforbes Communication Private Limited
    NA
    10 - 49
    2016
    Ahmedabad, India
  • We are in the BPO vertical for 8 years, serving clients across ISPs, Telecom, Government Agencies, Banks, Automobiles, and Fintech, with different models of engagement. The operation lead we bring are industry experts having worked in large contact centers, voice, and non-voice processes. We have broader knowledge and ... read more about Kantipur Management Private Limited

    "Highly recommend Kantipur Management Private Limited for their exceptional customer service"
    Gour Kishore Dey, Business Development Manager at HumanX Private Limited
    < $25/hr
    1,000 - 9,999
    2014
    Lalitpur, Nepal
  • BPO Technology

    Your custom software development company
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    BPO technology is a custom software development company specialised in providing quality web, custom software and mobile app development services at an affordable price using the best talents.Our goal is to deliver excellent web, custom software, and mobile applications that add value to your business. We will take the ... read more about BPO Technology

    "BPO "
    Pieter van Hartingsveldt
    $25 - $49/hr
    10 - 49
    2014
    Heiloo, Netherlands
  • Bestarion

    ITO & BPO services (accounting, tax & bookkeeping)
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    Bestarion is a leading outsourcing company in Vietnam with 19+ years of experience bringing innovative IT & Business Solutions to clients worldwide. We provide a wide range of services, including: - IT outsourcing: IT staff augmentation, Software development, Software testing, Software maintenance, Production su ... read more about Bestarion

    "Prompt and professional services to meet the customer's needs"
    Jasper Yoon, Principal at CNY
    < $25/hr
    50 - 249
    2018
    Ho Chi Minh City, Vietnam
  • Bellsystem24HoaSao

    The leader in contact center & BPO in Viet Nam
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    Over 14 years of experience in providing Contact Center and BPO solutions, With professionalism and thorough understanding of the difficulties in implementing customer service that businesses are facing. Bellsystem24-Hoa Sao is committed to being a part of business success with honesty, passion and professional ... read more about Bellsystem24HoaSao

    "It's good BPO provided"
    Thuy Phan, Digital Brand Specialist at at Casper Vietnam
    < $25/hr
    1,000 - 9,999
    2006
    Ha noi, Vietnam
  • 121 BPO Client Services

    Driven. Ambitious. Aspiring. Determined.
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    When thhistorye business opened its doors for the first time in 1992, it was with a staff compliment of 5 people, a small capital base, and a dream of building a customer care company that would focus on the FMCG sector. By bringing the best in customer relations and by improving customer service levels to the South Af ... read more about 121 BPO Client Services

    "Very bad experience"
    Nitzan Kapuya, Entrepreneur at Caic
    < $25/hr
    10 - 49
    1992
    Cape Town, South Africa
  • The backbone of our company's history is sales consulting. Our leadership and operations team has worked with hundreds of CEOs and business leaders across several B2B industries to help solve complex sales problems, improve the performance of their sales teams, implement sales tools and systems, and recruit the ver ... read more about Insource Leads

    "Lots of promises but little results"
    Ross S
    $100 - $149/hr
    10 - 49
    Houston, Texas
  • Newco Communications

    CUSTOMER SERVICE & BUSINESS PROCESS NEAROFFSHORING
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    At NewCo we have everything to service your business: technology, infrastructure, ISO quality standards, performance management systems, and we are PCI and GDPR compliant. But more important, we have a passioned, eager and motivated team that looks forward to work with you. High-quality, multi-lingual Near-and Offshor ... read more about Newco Communications

    "NewCo Casablanca Very Toxic Environment"
    Whistle Blower
    $25 - $49/hr
    250 - 999
    2010
    Barcelona, Spain
  • memoryBlue

    High-tech’s source for sales development
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    memoryBlue is a sales development consulting firm headquartered outside of Washington, D.C, with offices in Austin, TX, Boston, MA, Denver, CO, and Silicon Valley, CA. Since 2002, over 950 high-tech clients have trusted us to fuel their growth. Industry royalty – EMC, Symantec, McAfee, Quest Software – and ... read more about memoryBlue

    "Buyer beware - much too rigid to meet unique company needs"
    Erik Smith
    < $25/hr
    50 - 249
    2002
    San Jose, California
  • Tried True Avenue

    Everything you need in a CALL CENTER
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    Our expertise enables you to boost your profit margins. Come to us for all of your Direct Marketing needs. Our B2B Outbound services include Outsourced Telemarketing, Lead Generation, Appointment Setting, Script Writing, Telesales, Market Research and more! Other Direct Marketing services we provide are B2C Outbound Te ... read more about Tried True Avenue

    "This company is a SCAM DO NOT SIGN UP WITH THEM "
    Josiah Varghese, MBA, Allstate Exclusive Agent & Agency Owner at The Varghese Group
    < $25/hr
    2 - 9
    Plymouth, Minnesota
  • Verify Patients Insurance Benefits. Obtain and track authorizations. Billing all types of insurances. Post all insurance/patient payments. Follow up on unpaid claims. Provide detailed activity reports. Review in office procedures/training.We provide full service medical billing and back office practice management

    "Cannot produce full statement with posted payments - hand scribbles them in. "
    Barbara Ginsburg, Admnistrative Support Assistant at CDC/NIOSH/NPPTL/Research Branch
    NA
    10 - 49
    Jeannette, Pennsylvania
  • Apex Techno World is one of the leading IT enabled service provider and a pioneer in Business Process Outsourcing (BPO) based at Mumbai, India.

    "Scammer Stay Away "
    Arun Prasath, Learning & Development Manager at Wells Fargo
    NA
    50 - 249
    2012
    Mumbai, India
  • Qualfon

    Be the best BPO. Make people's lives better.
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    Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we ... read more about Qualfon

    "Trainer Mocked Me During Training"
    Lee Johnson
    $200 - $300/hr
    10000+
    1995
    Fort Collins, Colorado
  • BEETSOFT is an IT Consultancy, Outsourcing, Annotation and BPO company based in Vietnam and Japan. We cater to SMEs and MNC’s all around the globe by providing high-end services at a cost-competitive price. With 9 plus years of IT Consultancy and Outsourcing, BEETSOFT is play ... read more about BEETSOFT

    "Beetsoft team works in sync with my team, there was no misunderstanding. Beetsoft handles the project with their best effort, always ask and reconfirm if needed. "
    Leah Le
    < $25/hr
    250 - 999
    2014
    Ha noi, Vietnam
  • Bristol Healthcare Services is a premier medical billing, medical coding and revenue cycle management company. We are a national service provider with clients spread all over the country geographically. We are committed to helping our clients receive highest quality and optimal reimbursement. W ... read more about Bristol Healthcare Services

    "Good Experience with the company.."
    Donna Larsen
    NA
    50 - 249
    Orange County, California
  • Contact me at ☎ 314-561-7101 ★ You Want Qualified Leads to Maximize Your Business Profits…We Will Open the Doors for You ★ ✔ Are you a Roofer, Dentist, Restaurant or Business Owner who wants to generate Highly Qualified Leads to fill your sales pipeline? ✔ Do you want to maximize your lead gen ... read more about LeadValets

    "Top SEO Company "
    Ari Ford, Owner at Harmony Wellness Center
    $300+/hr
    10 - 49
    2018
    St. Louis, Missouri
  • Stepping EDGE - Having More than a decade of experience in eCommerce, Product development, Staff augmentation, Business Process Outsourcing & Digital Marketing. We're a team of 30+ have been focusing primarily on client satisfactions. With our well places sources and solid research network, we ensure that our c ... read more about Stepping Edge

    "The best software company that I ever met."
    Suresh V, CEO at ERS Information Systems Pvt Ltd
    $25 - $49/hr
    10 - 49
    2018
    Coimbatore, India
  • WERVAS

    MOTIVATIONS THAT EXUBERANCE US
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    Wervas is a group of Virtual Assistance Company. We have highly skilled VA’s who are going to assist your as per your requirements. We respect your valuable time, so we are here for you whenever you want

    "The best SEO team"
    Ivan Agency
    < $25/hr
    10 - 49
    2016
    Kolkata, India
  • Findlat

    Your next superstar is from Latin America
    Visit website

    Cut employee costs by 80% with talented virtual staff We find top-notch employees from Latin America for your company

    "FindLat provided relevant resources to develop our website within short terms"
    Oleg Nazarok, Personalized Cold Outreach at Blush `N Grow
    NA
    2 - 9
    Harrisonville, Missouri
  • Trango Tech

    Driving Change Through Technology
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    Trango Tech is a 360° digital transformation company that creates tailored software solutions for multiple global sectors. Our aim is to help businesses enhance their growth and be updated to technological advancements while managing complex issues efficiently and effortlessly.  We have a team of 200+ talente ... read more about Trango Tech

    "Great team at Trango"
    Ashleigh J. Shim, Financial Services | Real Estate Investment at
    < $25/hr
    250 - 999
    2003
    San Jose, California
  • Crystal Voxx

    Let us do the billing & focus on the healing
    Visit website

    CrystalVoxx is a healthcare econometrics company providing integrated healthcare solution [EMR Integrated Transcription, Revenue Cycle Management, Accounting & Payroll].CrystalVoxx is a healthcare econometrics company providing integrated healthcare solution – Revenue Cycle Management, EMR Integrated Transcri ... read more about Crystal Voxx

    "Excellent Friendly and Accurate services"
    Jay S
    < $25/hr
    50 - 249
    Ahmedabad, India
  • Viaante Business Solutions

    Providing complete end to end solutions
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    Viaante was conceived with the sole intent of providing complete end to end solutions for administrative services to healthcare, Insurance, Pharma and Law firms; in addition to being a partner in enhancing functional business operations such as Finance, HR, Data & Content, Sales & Marketing Our solutions are pr ... read more about Viaante Business Solutions

    "Best partner in business till date! Very happy to work with them!"
    Rebecca V
    NA
    250 - 999
    2012
    Mumbai, India
  • TMP Direct

    Best Call Center Service Provider
    Visit website

    TMP Direct is an Award-Winning BPO company providing White-Glove service to our clients with 24x7 Omni-channel Support. The way consumers interact with their favorite brands is constantly evolving; TMP Direct is prepared to assist clients in the support of these ever-changing operations. TMP can provide flexibility ... read more about TMP Direct

    "Excellent IT services and support. Professionally resolved the issue with in timeline"
    Sachin Sachdeva
    $25 - $49/hr
    50 - 249
    New Jersey, New Jersey

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Frequently Asked Questions

What is BPO? How do business process outsourcing companies work?

BPO or business process outsourcing is a method of subcontracting core business operations to an external service provider. Businesses opt for BPO either for back-office operations or for front-office operations based on the processes they can outsource. BPO companies are third-party vendors that are responsible for the management of the outsourced business processes by hiring and training the staff and meeting the targets while ensuring business operational efficiency.

How are BPO services different from call center services?

BPO services are completely different from call center services. Typically, call centers are centralized systems designed to handle superior customer support via phone calls or chatbots, where the contact agent takes all types of user queries, tries to resolve issues, provides product-related support, and enables new sales opportunities. Whereas BPO or business process outsourcing services vendors handle core business functions such as payroll, HR, accounting, and IT services, delivering value and high operational efficiency.

What types of services do BPO companies offer?

BPO companies offer different types of services including general assistant, admin assistant, back-office support, front-office, industry-focused support, document management, social media marketing, website maintenance, sales and marketing development support, lead generation support, payroll, HR, accounts, healthcare, IT helpdesk, knowledge process, legal, research process, and much more. Such support services help businesses in reducing complexities and improving flexibility and efficiency. Top Business Process Outsourcing companies have also started offering AI-based support services and Blockchain-based services for network management, initial coin offering (ICO) support, crypto wallet management, etc.

What are the advantages of hiring a BPO company?

A few key advantages of hiring a BPO company are that you save time, cost, and resources in operating certain core business functions yet maintain efficiency. Outsourcing your specific business processes also fastens the activities and delivers measurable results. Outsourcing activities also help reduce the burden on the existing employees and help in focussing on the primary tasks. Most BPO companies provide services in several time zones, resulting in smooth 24/7 functioning.

What are the different types of BPO services?

Mainly, there are three types of BPO (Business Process Outsourcing) services: Nearshore Outsourcing, Offshore Outsourcing, and Onshore Outsourcing. In Nearshore Outsourcing, the company outsources its work to neighboring countries due to advantages like cultural alignment, reduced cost, less rigid regulatory laws, and similar time zones. In Offshore Outsourcing, the work is allocated to far-off foreign countries because of reasons like cheaper labor costs, skilled workforce, and flexible business policies. In Onshore outsourcing (domestic outsourcing), the work is outsourced in the same country but to different provinces or states. The main reasons for onshore offshoring are to access a larger pool of talent, easy communication, protecting IP ( intellectual property), and low operational costs.

The following are the most commonly outsourced BPO services:

  • Back Office Services :
    Back Office Services handle non-customer-facing tasks such as data entry, content moderation, eCommerce tagging, etc. It is an essential service for any organization. It is advantageous to outsource back-office services since the service provider can consistently provide the necessary maintenance and supervision for data. They offer tailored solutions to meet your unique needs and can also adjust their solutions to ensure optimal outcomes.
     
  • Call Center Services :
    The need for businesses to offer excellent customer service has led to the establishing of multi-channel contact centers. However, managing multiple customer communication channels in-house can be quite expensive. Many companies choose to outsource their call center services to offshore partners instead of investing in their in-house facilities, equipment, and technology. By doing this, the service provider can assemble a team of experts to manage various client needs, increasing customer satisfaction. Moreover, these call center agents are trained to handle high-volume periods, both inbound and outbound.
     
  • Chat Services :
    With most businesses moving their operations online, it has become essential for organizations to have a live chat customer support system in place. However, managing an in-house chat operator can prove to be an expensive and tiresome affair. To tackle the vast chat requests, businesses can outsource their chat services to dedicated and experienced chat operators. Live chat solutions eliminate the wait time, enabling customers to connect directly with representatives and resolve their queries efficiently. This, in turn, will encourage clients to do more business with the firm.
     
  • Lead Generation :
    Lead generation plays a crucial role in sales and marketing. When a company partners with a reliable and skilled lead generation firm, their sales team can focus on closing deals instead of wasting time chasing unproductive leads. Moreover, the sales team can work more efficiently with qualified prospects, allowing them to save valuable time. Outsourcing lead generation to experts in sales can help expand the company's sales reach into new verticals.
     
  • Medical Billing :
    Medical billing can be a challenging task for many medical practitioners and hospitals who do not have access to a skilled workforce to perform billing tasks accurately. Outsourcing medical billing services not only saves time and money but also allows doctors to focus on providing quality patient care. Pharmaceutical billing companies employ experienced staff with the expertise to handle vast amounts of billing procedures and prevent errors. These service providers also ensure compliance with internal and external audits, ensuring all policies are followed.
     
  • Payment Processing :
    Maintaining an in-house payment processing system can be a costly and time-consuming affair. Upgrading payment processing technology can help businesses make informed financial decisions. By outsourcing payment processing services to a trusted firm, businesses can increase security measures with specific protocols to protect financial information from fraud, such as cyber theft.
     
  • Technical Support :
    Many businesses choose to outsource their technical support needs, including web hosting, cloud-managed services, server management, and infrastructure services. This helps to reduce the costs associated with hiring and training IT staff for support operations. Additionally, organizations can benefit from access to cutting-edge technology and experienced technicians the service partner employs.

How do I choose the right BPO company for my business?

To choose the right BPO company for your business, you must consider the following factors;

  • Assess and summarize your in-depth business needs, including goals, functions, quality requirements, data security, timelines, time zones, budget, limitations, etc.
  • Research on the latest market trends and business process outsourcing companies.
  • Assess your location preferences for BPO service providers to ensure time-zone compatibility for better communication.
  • Leverage renowned listing platforms like GoodFirms to get the list of the top BPO companies; filter the list for relevant parameters, including location, services, industry, company size, reviews, and pricing.
  • Contact the shortlisted BPO firms to evaluate their experience, expertise, and communication skills.
  • Negotiate your other requirements, terms, and conditions.

Finally, compare the top business process outsourcing companies for their skills, experience, client testimonials, ratings, time-zone compatibility, and pricing to choose and hire the best BPO company for your business.

What are the risks associated with BPO, and how can they be mitigated?

There are many risks associated with BPO, including wrong supplier selection, inappropriate knowledge transfer, vague task description, lack of experience with the BPO company, hidden costs, loss of control over the process, and data security breaches. To mitigate these risks. You must follow certain practices such as:

  • Shortlist the right service provider from reliable sources.
  • Discuss with the BPO company about the data management and security measures. 
  • Go through the service contract and confirm any hidden costs.
  • The contractual agreement must have all the clauses that are necessary for transparent business.
  • Opting for secure data transfer measures to ensure data integrity.

Are BPO services only suitable for large-scale businesses or corporations?

BPO services are not only suitable for large-scale enterprises or corporations, but it is also beneficial for startups, small and medium businesses. Business process outsourcing services can bring a gamut of benefits to all sizes of businesses by freeing up internal resources, saving time, enabling access to skilled talent, reducing operational costs, and so on. However, it is recommended to analyze various factors like budget, goals, legal compliance, and business risks before outsourcing the services to a reliable BPO company.

How does the BPO service provider company ensure data security and confidentiality?

Reputed business process outsourcing service providers safeguard their client’s sensitive and confidential data by following strict security protocols. Most BPO services companies take the measures by investing in the right security infrastructures, hardware security, software security, and backups to protect the data from outages and data breaches.

How much do I have to pay a BPO company for their services?

The cost to hire a BPO company varies depending upon the type of services opted for and the load of business functions involved. Also, the charges can be per hour basis, per user basis, per project basis billed monthly or annually. Typically, the charges for general customer support outsourcing could be around $15-$25 per hour, lead generation outsourcing costs around $20-$60 per lead, market research outsourcing costs around $5,000-$20,000 per project, etc. A detailed conversation with the BPO company will help you understand the overall costs of outsourcing services.

How does GoodFirms provide a comprehensive list of BPO service companies?

GoodFirms is a widely recognized B2B listing, review, and ranking platform that showcases software and service companies in various categories worldwide. The platform follows a systematic evaluation process to identify, list, and rank the service providers and provide a comprehensive list of BPO service companies for businesses to make informed decisions on numerous parameters, including:

  • Services they offer
  • Experience of the BPO service companies and their project portfolios
  • Quality of services
  • Pricing
  • Authentic user reviews

To hire the right BPO service providers for your business, you can refer to the GoodFirms list of the best BPO companies. Filter the list based on location, industry, services, company size, pricing, reviews, and ratings to shortlist the perfect business process outsourcing company for your next project.

Who are the best-rated BPO Companies on GoodFirms?

The best-rated BOP companies on GoodFirms, based on verified client reviews and ratings, include:

  • Addlium - (5/5 Ratings, 31 Reviews)
  • Belkins - (5/5 Ratings, 22 Reviews)
  • SalesNash (4.9/5 Ratings, 14 Reviews)
  • CIENCE - (4.8/5 Ratings, 23 Reviews)
  • Peoplerr (4.5/5 Ratings, 6 Reviews)

Which BPO companies have the lowest hourly rates?

Goodfirms has listed 5200+ BPO Companies based on reviews & ratings. Here are some outsourced BPO Companies:

  • BIG OUTSOURCE - (5/5 Ratings, 8 Reviews) - < $25/hr
  • HelpLama - (5/5 Ratings, 18 Reviews) - < $25/hr
  • Blue Valley Marketing - (5/5 Ratings, 12 Reviews) - $25 - $49/hr
  • LimTC - (4.9/5 Ratings, 10 Reviews) - < $25/hr
  • Wing Assistant - (4.9/5 Ratings, 9 Reviews) - < $25/hr

Is outsourcing BPO safe and secure?

GoodFirms understands the importance of data security and provides valuable tools to help you choose reliable BPO partners. Our platform features reviews, ratings and detailed profiles of BPO providers enabling you to compare offerings and select those with strong security practices. Additionally, GoodFirms offers resources and guides on BPO selection and risk management to empower you to make informed decisions.

What are the differences between onshore, nearshore and offshore BPO services?

Choosing the right BPO (Business Process Outsourcing) partner involves several factors, and location plays a crucial role. When it comes to location, you have three main options: onshore, nearshore and offshore. Each offers unique advantages and disadvantages so understanding the differences is key to making the best decision for your business.

  Differences          Onshore BPO         Nearshore BPO        Offshore BPO
  LocationSame country as your business.Neighboring countries or regions with similar time zones.Distant country with significant cost advantages
  AdvantagesSimilarities in time zone, language and culture, stricter data security regulations and easier access and controlCost savings compared to onshore, similar time zones and cultural proximity and potentially lower travel costs.Significant cost savings and Access to a wider talent pool.
 DisadvantagesHigher costs and limited talent pool.Potential cultural and language differences and Data security regulations might be less stringent than onshore.Large time zone differences, Cultural and language barriers and Data security concerns.

What are some of the best BPO companies for small businesses?

The Best BPO companies for small business on GoodFirms, based on verified client reviews and ratings, include:

  • Outsource Bigdata - (5/5 Ratings, 19 Reviews)
  • IdeasUnlimited - (5/5 Ratings, 14 Reviews)
  • Uniquesdata - (5/5 Ratings, 8 Reviews)
  • Triniter - (5/5 Ratings, 6 Reviews)
  • Central Hubspot - (5/5 Ratings, 5 Reviews)
  • Helpware - (4.9/5 Ratings, 11 Reviews)