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List of Top BPO (Business Process Outsourcing) Companies & Service Providers

  • Logica Infotech is one of the leading  BPO and IT Services Provider catering the globe since last 12 years in services like Contact Center Services, Back Office Processing for Healthcare, Insurance and Retail Industry along with end to end IT Support and Maintenance. We have been serving clients across the US & ... read more about Logica Infotech Services Pvt. Ltd.

    "They are having the best team with customer centric approach."
    David Conway, Company Owner at HealthCon,Inc.
    < $25/hr
    50 - 249
    2010
    India
  • Orpiv Technologies has 7 years tremendous experience in the call center and outsourcing industry. We offer aligned inbound, outbound and sales calling facilities to our clients with satisfactory results. With Orpiv, you have the rare opportunity to redefine the process of communicating with your customers. Cutting-edge ... read more about Orpiv Calling

    "Excellent Company"
    sahil_anim7
    $25 - $49/hr
    50 - 249
    2014
    India
  • BBB Accredited Business with an A+ rating. Our Virtual Assistants are trained In-House Professionals who are dedicated to the success of our clients . We provide 24/7 Customer Service, Work Satisfaction Guarantee & deliver on our promise. everytime .Our main goal for this initial call is to give you the inside scoo ... read more about The Assistants Company

    "absolutely amazing , god bless you Alex and his team "
    Ashim Khanna, Managing Director at Sampatti Builders
    $25 - $49/hr
    50 - 249
    2013
    United States
  • We don't just assist your sales department. We are a part of your team. Cliqbird is a hi-tech company with a mission to help brands, corporates and startups around the world to attract potential clients. We use the unique methodology to book meetings with the target clients as well as provide the full cycle of sale ... read more about Cliqbird Inc.

    "Cliqbird Inc. has consistently produced results for the campaigns we’ve run"
    Alexander Dolomatov, B2B Marketing Manager at DNA325 - We Develop and Grow IT companies
    $25 - $49/hr
    10 - 49
    United States, Ukraine
  • Medical Coding is converting a diagnosis or symptoms, procedures, and drugs into codes and Medical billing is billing insurance companies and patients for procedures and office visits. Their work is submitted to insurance companies for payment purposes, data collection, research, billing and quality improvement purpose ... read more about Medesun Health Care Solutions

    "Medesun is the right choice to opt for medical coding"
    Shiva Prasad Beldae, Chief Executive Officer(CEO) at EduRun Group
    $25 - $49/hr
    2 - 9
    Denmark, India
  • CALLINNOV

    Call center BPO outsourcing
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    Call center outsourcing based in Morocco, sales, after sales services      

    "Callinnov have run some of our in house tasks like accountings and other process"
    tarik benjelloun, Consultant Associé at FANSIP
    < $25/hr
    50 - 249
    2010
    Morocco
  • Meta leads

    Lead generation company for businesses
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    Meta leads is a lead generation company based in Bangalore and helps businesses generate high-quality leads using online marketing. We offer a wide range of services to generate qualified sales leads for your business, including: — At Meta Leads, we understand lead generation can be time-consuming and costl ... read more about Meta leads

    "Lead generated were qualitative and we saw good conversion rates"
    Athar Bhatt, Digital Marketing Manager at Jinconnect
    NA
    2 - 9
    2019
    India
  • Call Masters BPO

    Cost Effective BPO Service Provider
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    Call Master BPO blends customer support outsourcing solutions with intelligent strategic alignment to empower the businesses in saturated market. We are a source of innovation and a result-driven organization. We are pioneering call service provider that enable leading brands to acquire new customers, build customer lo ... read more about Call Masters BPO

    " They help our business to stand out from the crowd by granting outstanding customer care."
    Nouman Azmat, Director at Marsal Group LLC
    < $25/hr
    10 - 49
    2020
    United States
  • DBOS is an Australian-owned and managed, fast-growing offshore staffing company based in Manila, Philippines that provides world-class, personalised and affordable outsourcing services to businesses of any scale, specialising in assisting the SME market and a broad range of expertise across most industries. We claim a ... read more about Dynamic Business Outsourcing Solutions

    "Excellent team and I would recommend them further"
    Rod Croxton, GM - Customer Service & Compliance at Alpha Finance
    NA
    50 - 249
    2015
    Philippines
  • ecare India Pvt Ltd

    we believe in ‘making your practice perfect’
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    e-care India is one of the leading medical billing companies in India that provides wide range of services to physicians, hospitals and medical billing companies in the United States.  e-care India is one of the leading medical billing companies in India that provides complete medical billing soluti ... read more about ecare India Pvt Ltd

    "Best Medical billing Service"
    shyla valentine, Marketing Specialist at company
    $50 - $99/hr
    1,000 - 9,999
    2000
    India
  • Bluechip Call Center

    Communication is the foundation of relationships.
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    We are Bluechip Call Center, the most illustrious name amongst the top Call Center service providers.Established in 2004, we have been the front runners in the trade ever since.We believe in a flat world which enables the business on one side of the globe to take advantage from markets and services available on the oth ... read more about Bluechip Call Center

    "Amazing customer support during crunch time"
    Lisa Martin
    $25 - $49/hr
    1,000 - 9,999
    2004
    United States, India
  • Elite Offshore Resources pvt ltd

    Medical Billing and Collection as low as 2.99%.
    Visit website

    innovative medical billing and revenue cycle management company, helping medical practices since 2003. We can boost practice revenues by 20 percent or more in less than 90 days. Need help with claim submission, payment processing, payer follow-up, patient billing, telehealth, and RPM? We have you covered. With al ... read more about Elite Offshore Resources pvt ltd

    "Best"
    Ankit Maheshwari
    NA
    250 - 999
    2003
    India
  • Medical Billing Wholesalers helps some of the most progressive medical billing companies and leading-edge revenue cycle software providers. MBW supports several US-based Medical Billing and EMR Companies representing hundreds of Medical Providers across specialty. We know what it takes to help you grow your busine ... read more about Medical Billing Wholesalers

    "Great Services by Medical VB"
    Manish Jain, Founder and Managing Partner at CMO Needs
    NA
    2 - 9
    2007
    United States, India
  • Upstream BPO

    Exceptional People, Exceptional Service
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    Upstream BPO Sdn. Bhd. is an Award winning Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations. We specialize in Contact OMNI channel Center services, Telemarketing services, Inside Sales, B2B Lead Generation,  Appointment setting services & ... read more about Upstream BPO

    "Professional & Reliable Service"
    Jacqueline ho
    $25 - $49/hr
    1,000 - 9,999
    2014
    Malaysia
  • Triyock BPO, established in the year 2017, is an emerging global leader in providing expert data collection services and research outsourcing. We offer back office support, data entry, business processing, document conversion, web research, and scraping services. We emphasize innovation and use the best technology avai ... read more about Triyock BPO

    "The Triyock team was amazing. They made the data entry process seamless."
    Andrew Martin, Professor at University of Glasgow
    $25 - $49/hr
    50 - 249
    2017
    United States, India
  • ICCS

    YOUR PARTNER IN GROWTH
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    ICCS, a Business Process Outsourcing company, proposes to assist your setup by not only executing the typical outsourced BPO services, but by committing to provide the essential support for escalation to next levels. To this end, in capacity of a BPO company, we have worked out a befitting partnership model, wherein we ... read more about ICCS

    "Best bpo company in india"
    Smile With me
    $25 - $49/hr
    1,000 - 9,999
    2004
    India
  • Vcallglobal

    Call center outsourcing company
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    As one of the best call center outsourcing providers in the industry, we strive to respond to callers at every point of pain to ensure maximum customer satisfaction. At Vcallglobal we have a strict hiring process. We only recruit the best agents and train them thoroughly in the process. All of our inbound agents have a ... read more about Vcallglobal

    "Amazing service quality that we have learned to love"
    Lisa Martin
    $25 - $49/hr
    1,000 - 9,999
    2003
    United States
  • Excellis IT Pvt.Ltd

    Top-Notch Web & Mobile App Development Company
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    Established in 2016 with its headquartered in Kolkata, Excellis IT is among the leading IT solution and web and mobile development companies with a team of experts who have a minimum of 6 years of experience. We recruit the best talents so that we can provide you with the best all-around digital solution that would hel ... read more about Excellis IT Pvt.Ltd

    "Game changing SEO services to hlep me boost SEO ranking."
    Greg Pruitt, Founder and Coach at Absofitly
    < $25/hr
    50 - 249
    2016
    India
  • Remote Team Solutions

    Building great teams for great companies
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    At Remote Team Solutions, we believe in people and contributing to their lives. That's why we build a great workplace where we ensure all the talented staff is motivated, happy, doing a great job, and well remunerated. It's fantastic to see people's lives being changed while we are helping our customers sav ... read more about Remote Team Solutions

    "Exceeded expectations. The whole team was very helpful and flexible at all times. Will continue to hire their services."
    Barry Hornak, Chief Executive Officer at BM SOLUTIONS
    NA
    50 - 249
    2014
    Mexico, United States
  • About Us Zrima Edutech Pvt Ltd.  is a Rising Service Provider in outsourcing BPO services , Back Office Services, Web Services, Software Development and Digital Marketing services. With our profound experience in the Back Office & BPO sector, we guarantee world-class Inbound Call Centre, Outbound Call Ce ... read more about ZRIMA

    "Fast Growing & Accurate "
    Travlocys
    < $25/hr
    50 - 249
    India
  • We foresee the future, we originate ideas, we befriend corporate challenges & we create the unbelievable.” - Plaxonic Technologies An organization with some of the most intellectual minds working together, Plaxonic believes in - “inventing advanced technologies & innovating them further to invent ... read more about Plaxonic Technologies

    "E Commerce website"
    Stuart Finnegan, Sales Manager at at Reel Deal Media
    $25 - $49/hr
    50 - 249
    2013
    India, United States
  • Minh Phuc

    Training & Manpower Supply
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    Minh Phuc Co., Ltd (MP Telecom) is the leading provider of Contact Center technology, Outsourcing Service and Business Process Outsourcing (BPO) in Vietnam. Since incorporation in 2002, MP Telecom has been dedicating efforts to putting Vietnam on the international BPO industry map. With more than 2,000 staffs nationwid ... read more about Minh Phuc

    "It's good BPO company in Vietnam"
    Andy Nguyen
    $100 - $149/hr
    1,000 - 9,999
    2002
    Vietnam
  • ServeStone

    Your customer, our priority.
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    We're a BPO company focused on providing customer care services for our clients across a vast range of industries. Based in the UK with centres also in Georgia, we optimise back office processes for global companies, harnessing a favourable market for Georgian talent while assuring quality to a British standard.

    "Why use ServeStone"
    Nayl
    < $25/hr
    2 - 9
    United Kingdom
  • Kotwel is a human translation and artificial intelligence training data provider. Founded with an aim to empower the world's leading AI projects, Kotwel has been growing at a rapid pace both domestically and internationally, with most of the growth being experienced in Asia.

    "Kotwel followed our guidelines strictly and delivered the service well beyond our expectation."
    Christine Ng.
    NA
    250 - 999
    2021
    Vietnam
  • MAX BPO

    Business Process Outsourcing Services
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    Max BPO is a leading business process outsourcing & call center services company. We have been providing our services for more than 21 years across 4 continents and 30+ countries. We have served more than 100 clients under 8 domains and more than 50 subdomains. Our services caters to different industries includi ... read more about MAX BPO

    "Debt Collection Agency providing 85% collection of debts"
    Hariom Agarawal
    < $25/hr
    250 - 999
    1997
    India, Canada
  • Noida Exim Pvt. Ltd. is the hub of inbound call center services and outbound call center services. It has a credible client list and experience of working with industry leaders in different market segments. Empowered by a call center staff that is polite and versatile in its approach towards customers, Noida Exim can f ... read more about Noida Exim Private Limited

    "Excellent"
    Angelina Quilici, Technical Recruiter at at Harvey Nash Group
    NA
    Freelancer
    2000
    India
  • Konnect BPO

    Redefining the business, Delivering Results.
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    Konnect BPO is one of the pioneer BPO companies in Sri Lanka who are specialized in Call Center Services, HR Solutions, Data Processing Services and IT/Web solutions for any kind of business.  

    "Excellent "
    Tuan_E-Commerce 《Ebay Drop Shipping》
    < $25/hr
    2 - 9
    2015
    Sri Lanka
  • We are in the BPO vertical for 8 years, serving clients across ISPs, Telecom, Government Agencies, Banks, Automobiles, and Fintech, with different models of engagement. The operation lead we bring are industry experts having worked in large contact centers, voice, and non-voice processes. We have broader knowledge and ... read more about Kantipur Management Private Limited

    "Highly recommend Kantipur Management Private Limited for their exceptional customer service"
    Gour Kishore Dey, Business Development Manager at HumanX Private Limited
    < $25/hr
    1,000 - 9,999
    2014
    Nepal
  • GOODLAND INFORMATICS CO.,LTD

    Your reliable IT outsourcing back office
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    Over 18 years of experience in IT outsourcing with over 900 projects for 80 clients from USA, Europe and Australia has proved that Goodland is THE MOST RELIABLE IT OUTSOURCING BACK OFFICE in Vietnam. Our effective services bring you better benefits by competitive pricing, effective production system, flexibility and de ... read more about GOODLAND INFORMATICS CO.,LTD

    "Excellent"
    VU THI HOA
    < $25/hr
    50 - 249
    2002
    Vietnam, United States
  • BPO Technology

    Your custom software development company
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    BPO technology is a custom software development company specialised in providing quality web, custom software and mobile app development services at an affordable price using the best talents. Our goal is to deliver excellent web, custom software, and mobile applications that add value to your business. We will take ... read more about BPO Technology

    "BPO "
    Pieter van Hartingsveldt
    $25 - $49/hr
    10 - 49
    2014
    Netherlands, Philippines
  • Alcor

    IT recruitment in Poland, Romania and EE
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    Alcor is a recruitment service provider focusing exclusively on tech positions for IT product companies. We can assist you in hiring your own development team in Poland, Romania, and other Eastern European countries. With our hands-on experience in local markets and 40 Recruiters on board, we can propose access ... read more about Alcor

    "A trustworthy partner with wide range of services in Ukraine"
    Farhad Shamshirzan, Director Software Development at Certent, Inc.
    NA
    50 - 249
    2007
    Poland, Romania
  • Bellsystem24HoaSao

    The leader in contact center & BPO in Viet Nam
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    Over 14 years of experience in providing Contact Center and BPO solutions, With professionalism and thorough understanding of the difficulties in implementing customer service that businesses are facing. Bellsystem24-Hoa Sao is committed to being a part of business success with honesty, passion and professional ... read more about Bellsystem24HoaSao

    "It's good BPO provided"
    Thuy Phan, Digital Brand Specialist at at Casper Vietnam
    < $25/hr
    1,000 - 9,999
    2006
    Vietnam
  • The backbone of our company's history is sales consulting. Our leadership and operations team has worked with hundreds of CEOs and business leaders across several B2B industries to help solve complex sales problems, improve the performance of their sales teams, implement sales tools and systems, and recruit the ver ... read more about Insource Leads

    "Lots of promises but little results"
    Ross S
    $100 - $149/hr
    10 - 49
    United States
  • Newco Communications

    CUSTOMER SERVICE & BUSINESS PROCESS NEAROFFSHORING
    Visit website

    At NewCo we have everything to service your business: technology, infrastructure, ISO quality standards, performance management systems, and we are PCI and GDPR compliant. But more important, we have a passioned, eager and motivated team that looks forward to work with you. High-quality, multi-lingual Near-and Offshor ... read more about Newco Communications

    "NewCo Casablanca Very Toxic Environment"
    Whistle Blower
    $25 - $49/hr
    250 - 999
    2010
    Spain, Belgium
  • memoryBlue

    High-tech’s source for sales development
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    memoryBlue is a sales development consulting firm headquartered outside of Washington, D.C, with offices in Austin, TX, Boston, MA, Denver, CO, and Silicon Valley, CA. Since 2002, over 950 high-tech clients have trusted us to fuel their growth. Industry royalty – EMC, Symantec, McAfee, Quest Software – and ... read more about memoryBlue

    "Buyer beware - much too rigid to meet unique company needs"
    Erik Smith
    < $25/hr
    50 - 249
    2002
    United States
  • Tried True Avenue

    Everything you need in a CALL CENTER
    Visit website

    Our expertise enables you to boost your profit margins. Come to us for all of your Direct Marketing needs. Our B2B Outbound services include Outsourced Telemarketing, Lead Generation, Appointment Setting, Script Writing, Telesales, Market Research and more! Other Direct Marketing services we provide are B2C Outbound Te ... read more about Tried True Avenue

    "This company is a SCAM DO NOT SIGN UP WITH THEM "
    Josiah Varghese, MBA, Allstate Exclusive Agent & Agency Owner at The Varghese Group
    < $25/hr
    2 - 9
    United States
  • Verify Patients Insurance Benefits. Obtain and track authorizations. Billing all types of insurances. Post all insurance/patient payments. Follow up on unpaid claims. Provide detailed activity reports. Review in office procedures/training 

    "Cannot produce full statement with posted payments - hand scribbles them in. "
    Barbara Ginsburg, Admnistrative Support Assistant at CDC/NIOSH/NPPTL/Research Branch
    NA
    10 - 49
    United States
  • Apex Techno World is one of the leading IT enabled service provider and a pioneer in Business Process Outsourcing (BPO) based at Mumbai, India.

    "Scammer Stay Away "
    Arun Prasath, Learning & Development Manager at Wells Fargo
    NA
    50 - 249
    2012
    India
  • Qualfon

    Be the best BPO. Make people's lives better.
    Visit website

    Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we ... read more about Qualfon

    "Trainer Mocked Me During Training"
    Lee Johnson
    $200 - $300/hr
    10000+
    1995
    United States, Philippines
  • BEETSOFT is an IT Consultancy, Outsourcing, Annotation and BPO company based in Vietnam and Japan. We cater to SMEs and MNC’s all around the globe by providing high-end services at a cost-competitive price. With 9 plus years of IT Consultancy and Outsourcing, BEETSOFT is play ... read more about BEETSOFT

    "Website development and maintenance for Red Lion Hanoi Bar"
    Leah Le
    < $25/hr
    250 - 999
    2014
    Vietnam, Japan
  • WERVAS

    MOTIVATIONS THAT EXUBERANCE US
    Visit website

    Wervas is a group of Virtual Assistance Company. We have highly skilled VA’s who are going to assist your as per your requirements. We respect your valuable time, so we are here for you whenever you want

    "The best SEO team"
    Ivan Agency
    < $25/hr
    10 - 49
    2016
    India
  • Findlat

    Your next superstar is from Latin America
    Visit website

    Cut employee costs by 80% with talented virtual staff We find top-notch employees from Latin America for your company

    "FindLat provided relevant resources to develop our website within short terms"
    Oleg Nazarok, Personalized Cold Outreach at Blush `N Grow
    NA
    2 - 9
    United States
  • Crystal Voxx

    Let us do the billing & focus on the healing
    Visit website

    CrystalVoxx is a healthcare econometrics company providing integrated healthcare solution [EMR Integrated Transcription, Revenue Cycle Management, Accounting & Payroll].

    "Excellent Friendly and Accurate services"
    Jay S
    < $25/hr
    50 - 249
    United States
  • Viaante Business Solutions

    Providing complete end to end solutions
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    Viaante was conceived with the sole intent of providing complete end to end solutions for administrative services to healthcare, Insurance, Pharma and Law firms; in addition to being a partner in enhancing functional business operations such as Finance, HR, Data & Content, Sales & Marketing Our solutions are pr ... read more about Viaante Business Solutions

    "Best partner in business till date! Very happy to work with them!"
    Rebecca V
    NA
    250 - 999
    2012
    India, United States
  • TMP Direct

    Best Call Center Service Provider
    Visit website

    TMP Direct is an Award-Winning BPO company providing White-Glove service to our clients with 24x7 Omni-channel Support. The way consumers interact with their favorite brands is constantly evolving; TMP Direct is prepared to assist clients in the support of these ever-changing operations. TMP can provide flexibility ... read more about TMP Direct

    "Excellent IT services and support. Professionally resolved the issue with in timeline"
    Sachin Sachdeva
    $25 - $49/hr
    50 - 249
    United States
  • Authentic Agency

    FACEBOOK ADVERTISING AGENCY + TRAINING
    Visit website

    Authentic Marketing is a full-service Facebook Advertising Agency.    We offer a wide variety of services for the different business industries, ensuring professional has access to unmatched knowledge, strategies, and conversion marketing using the Facebook Advertising and Marketing platform to generate ... read more about Authentic Agency

    "Authentic Agency great work!"
    Nika Kravtchouk
    NA
    50 - 249
    Canada
  • Call Answering from The Phone Answering specialists If you don’t know us already, we’re Verbatim – the phone answering service, here to answer your calls just as they should be – beautifully. With over 21 years of experience, we’re here to improve your service levels and give the personal ... read more about Verbatim

    "Friendly and reliable "
    Funnel Vision
    < $25/hr
    10 - 49
    1997
    United Kingdom
  • TBFiles

    Backoffice Outsourcing. Robotic Process Automation
    Visit website

    TBFiles innovates more than 15 years in dematerialization services and file custody. Our technological solutions and logistics optimize processes, workflows and documental management in companies from different sectors. We manage daily about 2 000 000 folders.

    "Great opportunity to work with such a team, they actively involve themselves and provide the best for the project, always! "
    Firoz Kaamdar , Director at NDA
    $100 - $149/hr
    50 - 249
    2003
    Portugal
  • MySource Solutions

    Solutions Created To Help Scale Your Business
    Visit website

    MySource takes a consultative and process driven approach to the virtual assistant needs of our customers via a dedicated team of skilled professionals which not only includes your resource but management oversight insuring the successful integration of our team with that of the customer’s team. Outsourcing to ... read more about MySource Solutions

    "Love these guys! "
    John Krueger
    < $25/hr
    50 - 249
    2017
    Philippines, United States

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What is BPO?

Business Process Outsourcing, commonly abbreviated as BPO, refers to subcontracting non-primary organizational functions and activities to a third-party service provider. Businesses may outsource either back-office services, front-office services, or both. Back-office BPO solutions include accounting, payroll, IT services, human resources, etc., whereas front-office BPO deals with customer-related services, including tech support, marketing & sales, etc. BPO is also called Information Technology Enabled Services (ITES).

The BPO options are divided into three categories based on the location of the service provider company about the client company:

1. Offshore - Offshore outsourcing is when the vendor is located in a distant country. For instance, a client company in the USA subcontracts services to India.
2. Nearshore - Consider the location of the client company and the BPO service provider to be neighboring countries. For example, the USA and Canada.
3. Onshore - When BPO services are outsourced within the same country is known as onshore outsourcing. The partner companies can be located in different states or cities. An example is if a San Franciscan company partnered with a BPO vendor in New Jersey.

Based on services, BPO is divided into three segments:

1. Knowledge Process Outsourcing (KPO): KPO refers to the outsourcing of information-related activities to individuals possessing expertise in a specialized area to assist with research, analysis, consultancy, etc.
2. Legal Process Outsourcing (LPO): LPO deals with outsourcing legal processes ranging from lower-level to higher-level operations. These services involve document review, legal research, contract drafting, etc.
3. Research Process Outsourcing (RPO): RPO assists in studying and gathering value-added information to help decision-makers identify potential threats or opportunities. It can be financial research, curating company profiles, etc.

How Does Business Process Outsourcing Work?

BPO deals with transferring a specific business process to an external service company. Autonomous service providers improve their customers' experience and provide excellent client service. The client company identifies the services they wish to deploy and selects an appropriate vendor to team up with. Once the hiring process is complete, the client hands over the subcontracted services to the vendor, and each organization proceeds with its designated tasks. The service provider can either be paid every month or after the completion of the project.

What Are the Benefits of BPO Services?

Business process outsourcing offers a wide range of advantages to the contracting company:

1. Cost Reduction:

Cost reduction is one of the most prominent reasons businesses opt for BPO services. Organizations can substantially reduce their labor cost and infrastructural expenditures by outsourcing various services. The best business process outsourcing companies strive to improve business functions by eliminating unnecessary steps and overspending. Moreover, an ideal BPO partner can offer non-core business services efficiently while lowering the costs for your organization. Apart from gaining "tax benefits," businesses can also hire firms at a lower amount while outsourcing processes to developing countries. 

2. Focus on Core Functions: 

BPO allows a company to assign all non-core business processes, like cheque writing, third-party billing, payrolls, etc. Doing so allows the client company to focus on their organization's core competencies. Besides, business process outsourcing companies assist the business in avoiding investments in expensive equipment or facilities concerning the functionalities. Moreover, the business doesn't require to set up or train a team of experts to tackle the non-core features. The decision-makers and managers can assign and prioritize the task force to better achieve the business goals.  

3. Global Expansion:

The top BPO companies can dedicatedly work irrespective of the time zone. For instance, an organization that requires an operations 24/7 call center to deliver unmatched client satisfaction to their customers must hire a BPO services provider with the ability to offer round-the-clock assistance. Moreover, businesses planning expansion across different locations (worldwide) must team up with BPO companies that are locally situated. The on-site BPO service providers are aware of the workings of the local industries and the regional language and culture to assist the local prospects and clientele.

4. Company Growth:

Business process outsourcing companies are up-to-date with the latest technology and innovation and can integrate these techs into their client's businesses. This improves the quality, efficiency, and turnaround time, resulting in better customer service and high levels of customer satisfaction. The BPO service providers employ a team of experts with extensive experience in their fields to deliver the best results. Besides hiring BPO services, businesses do not need to invest in cutting-edge technology, which boosts the product's and the organization's growth. 

5. Flexibility:

Another great advantage of outsourcing business processes is the flexibility it offers. Most BPO companies provide clients with highly scalable services to meet their changing requirements. Organizations can easily plan business expansion, support company acquisitions, consolidations, and joint vents, and invest extensively in setting up an in-house team. The team works diligently to meet deadlines and expand business goals with increased speed and efficiency. The top BPO companies can efficiently handle unexpected surges or workload drops.

What Are the Different Types of BPO Services?

The following are the most commonly outsourced BPO services:

1. Back Office Services:

Back Office Services manages non-customer-facing tasks. It is one of the essential services for any organization. These services include data entry, content moderation, eCommerce tagging, etc. Outsourcing back-office service is beneficial as the service provider can regularly offer maintenance and supervision required for the data. They curate personalized solutions to cater to your specific requirements. The service partner can also scale their solutions to deliver optimal results.

2. Call Center Services:

The rising need to offer the best customer service drives businesses to set up a multi-channel contact center. However, handling multiple customer communication channels in-house is an expensive proposition. This is why most companies outsource call center services to offshore partners instead of investing in in-house facilities, equipment, and technology. The service provider assigns a team of experts to manage various client requirements and effectively boost customer satisfaction. Additionally, these call center executives are trained to address and control peak volume overflow, whether inbound or outbound.

3. Chat Services

With most businesses going online, it is crucial for organizations to set up a live chat customer support system. However, having an in-house chat operator can be expensive and tiresome. By outsourcing chat services to dedicated and experienced chat operators, businesses can aptly handle vast volumes of chat requests. Live chat solutions also eliminate the wait time, allowing customers to connect directly with representatives and resolve their queries. Moreover, quick and effective responses will encourage clients to do business with the firm more often.

4. Lead Generation:

Lead generation is an important segment of sales and marketing. Partnering with a trusted and experienced lead generation company lets the sales team focus on closing the deals rather than chasing dead ends. In addition, the sales team can efficiently work with qualified prospects, saving vital time. By outsourcing lead generation to sales specialists, the company can help expand its sales reach into new verticals.

5. Medical Billing:

Medical billing is a challenging task for many medical practitioners and hospitals who lack access to the skilled workforce to perform billing tasks properly. Besides saving time and money, outsourcing medical billing lets doctors focus mainly on patient care. Pharmaceutical billing companies hire experienced staff with the expertise to handle vast amounts of billing procedures and eliminate the chances of errors. These service companies also warrant policy compliance with internal and external audits.

6. Payment Processing:

Having in-house payment processing, maintaining it, and keeping it up-to-date is expensive and time-consuming. Updated payment processing allows businesses to make informed decisions concerning their finances. Outsourcing payment processing services to a trusted firm will increase security as they have specific protocols required to protect the company's financial information from any fraudulent activities such as cyber theft

7. Technical Support:

Several companies outsource technical support, such as web hosting support, cloud-managed services, server management services, infrastructure services, etc. The businesses can thus reduce the expenses required to hire and train the IT staff for support operations. Moreover, organizations gain access to advanced technology and experienced technicians employed by the service partner.

What are the Risks of Business Process Outsourcing?

Several risks are present while planning a partnership with a BPO company. Hence, the clients must not only identify these complications but also tackle these issues. Below are the most common problems of outsourcing BPO services and their solutions:

1. Operational Risks:

Operational risks mainly involve a potential decline in the quality and efficiency of the services. Companies tend to rely on the service provider to manage all their functionalities and can lose control over the process. Moreover, this over-dependency can result in significant losses in terms of money and productivity if the vendor encounters lapses in their work.

Organizations must opt for BPO partners who can maintain quality and counter quality inconsistency over time. The BPO service provider must schedule reporting processes frequently to monitor the business operations' performance and productivity. 

2. Security Threats:

One of the most significant drawbacks of outsourcing is the lack of protection for the client company's sensitive data and classified information. The information could be the organization's intellectual property or data related to the company's customer base. The threat of security breaches and data leakage may cost a business its reputation and money.

Consider a vendor who is trustworthy and reliable. Establish a non-disclosure agreement to ensure that there aren't any data breaches from the service firms' end. 

3. Communication Barriers:

The lack of an active communication channel can result in gross miscommunication and delays in the overall processes. Moreover, if a business opts for multiple service providers speaking diverse languages, a language barrier can also prompt the loss of feedback between different departments. 

Opt for a partner that has language compatibility. However, if the service provider is to reach specific demographics, hire a company that speaks both the local and your language. Select a partner that offers to train their staff in language proficiency, voice and accent neutralization, and cultural relevance.

How to Choose a Business Process Outsourcing Vendor?

Partnering with a BPO service provider to support business outsourcing needs can be difficult. Businesses must review several details before selecting one specific company. The client company must go through the following list while considering hiring a BPO vendor:

1. Define Your Requirements:

Start by defining the exact requirements of the business process for the service provider. Discuss with the potential vendor the type of work you expect, the long-term gains concerning the cost and skill, the plans for business expansion, etc. After laying out the requirements, inquire about their intention to proceed with the functionalities. This will allow you to gauge their capabilities and caliber to execute business operations optimally.

2. Budget:

Before hiring a BPO service agency, the client company must analyze its budget. BPO services can be acquired over the most modest investments. However, the main concern is deciding the amount you are willing to pay and locating an agency that coordinates with your prices. It is advisable to stay open to alterations in the budget since BPO companies are better versed regarding the investments needed to accomplish the desired goals. Make sure to get quotations from numerous vendors before finalizing the right partner.

3. Portfolio:

Evaluating the portfolio of a BPO service company is the best method to gain insight into the working pattern and the project type managed by them. This will also highlight any hurdles faced by their past clients and the steps taken by the BPO company to resolve them. Ask for recommendations from previous customers to better identify the strengths and vulnerabilities of the prospective vendor. It is advisable to check independent, third-party reviews and rating platforms like GoodFirms to examine and weigh their candidature. 

4. Certifications and Infrastructure:

Before finalizing the deal, it is imperative to check the certifications acquired by the prospective firms. Depending on the type of services you require, request to view relevant certificates and attestations accomplished by them. It will help you understand their expertise and applicability in the field. Moreover, if the service requires extensive gadgets and infrastructural supplements, ensure that the BPO company has these facilities to accomplish your business processes smoothly.

5. Easy Exit Process: 

Several businesses outsource their operations for a specific amount of time. After concluding the project, the top BPO companies ensure a tranquil and hassle-free transference of the business process and related information. Besides, it is wise to partner with a BPO services company that is upfront concerning their exit process and transfer conditions (if any). It is advisable to carefully analyze any clause mentioned in the contract about the termination of the partnership, as well as add specific requirements after a thorough discussion between the two parties.

GoodFirms Research Process:

GoodFirms examined the top BPO companies based on three vital evaluation criteria, viz., Quality, Reliability, and Ability, which aids service seekers in contemplating and choosing the right partner for their enterprise. The specialist researchers at GoodFirms have scrutinized the quality offered by the service partners and curated the BPO mentioned above companies list. The list is designed only after the thorough analysis of each participant on their portfolio, market penetration, domain expertise, and the solution's scalability. These BPO service providers are further judged based on the reviews offered by their prior clients.

GoodFirms is always welcoming new and established BPO firms to expand our catalog. BPO services companies can get ranked in our Research section by providing credentials for their work.