Sort By:

List of the World's Top BPO Companies | Best BPO Service Providers

  • Colligo

    Quality and professionalism on line
    Visit website

    COLLIGO was born in 2005 from the entrepreneurial initiative of managers with proven experience in the management of Call Center services to meet the need of companies that want to increase their business through collaboration with a Capable, Competent and Flexible partner.

    < $25/hr
    2 - 9
    2005
    Turin, Italy
  • One OS

    Outsourcing Solutions
    Visit website

    One os is on the Contact Center market focusing on the Insurance, Energy and Utilities sectors. It offers Inbound, Outbound and Backoffice services with particular attention to quality as well as results.

    < $25/hr
    50 - 249
    2011
    Turin, Italy
  • 3D2B is a service provider whose primary business and expertise is in providing B2B customer acquisition solutions to high-technology companies worldwide. 3D2B executes all processes for its clients, delivering people, processes, and systems in order to implement and integrate all components of the customer acquisition ... read more about 3D2B Three Dimensions To Business

    < $25/hr
    50 - 249
    2003
    Rome, Italy
  • Anexa BPO

    This is how Anexa improves customer interactions.
    Visit website

    We have been specializing in the creation and integration of solutions for more than 20 years to promote the formation of meaningful relationships between our clients and their consumers in a variety of channels, in a consistent and transparent way.

    < $25/hr
    1,000 - 9,999
    2011
    City of Mexico, Mexico
  • YOURVOICE

    We bet on people to make each project a success.
    Visit website

      YOURVOICE Contact Solutions is a leading contact center services provider and the first to exclusively offer its services relying entirely on VoIP solutions on a VoIP infrastructure to the Portuguese market. Operating since January 2007, the company employs over 300 agents in two Portuguese sites and forecast ... read more about YOURVOICE

    $100 - $149/hr
    50 - 249
    2006
    Lisbon, Portugal
  • Neyond

    NEW WAYS TO GO BEYOND
    Visit website

    It was established in 2004 with the objective of providing business and technology consulting services and strategic outsourcing in the accounting, financial, tax, human resources and business support processes. With offices in Lisbon, Porto and Madrid More than 380 highly qualified professionals It is part of ... read more about Neyond

    $150 - $199/hr
    250 - 999
    2004
    Lisbon, Portugal
  • NewSpring Services

    Back-Office & Front-Office Outsourcing Consulting
    Visit website

    NewSpring Services is a Back-Office and Front-Office Outsourcing Consulting and Process Management company that is part of the HCCM-Outsourcing Investment group, which was founded in 2015 and currently has in its portfolio of services, alongside the previous areas. IT Consulting and Expert Consulting on SAP and OutSyst ... read more about NewSpring Services

    $150 - $199/hr
    1,000 - 9,999
    2015
    Lisbon, Portugal
  • Alert Brasil

    Contact Center and BPO services company
    Visit website

    Alert Brasil is a Contact Center and BPO services company, customer relationship management, voice and digital solutions, with over 15 years of experience in the Brazilian market. Our customers recognize Alert Brasil as a company that provides smart solutions with agility and security, consultative approach and innovat ... read more about Alert Brasil

    $150 - $199/hr
    1,000 - 9,999
    1999
    Sao Paulo, Brazil
  • Franke Sjoberg

    Switchboard services
    Visit website

    With a desire to offer good customer care and a great need for companies, Franke Sjøberg, Franke Sjøberg AS started. The company has provided switchboard services for over 30 years, and today has over 20 employees. The company works with more than 200 companies in all industries. Everyone who works in Fra ... read more about Franke Sjoberg

    < $25/hr
    2 - 9
    1986
    Oslo, Norway
  • Addup

    Development opportunities!
    Visit website

    ADDUP consists of a sales team focusing on a good working environment with development opportunities! We believe in good training, with a continuous and thorough follow-up. This will give our salespeople a good starting point for success. To motivate and help our employees, we organize frequent competitions, payroll ... read more about Addup

    < $25/hr
    2 - 9
    Oslo, Norway
  • Ageris

    Efficiency & Profitability
    Visit website

    Ageris delivers customer service and sales with high quality for demanding clients. Competent people, well-defined processes and a robust IT support allows Ageris to deliver contact center services enabling growth, customer satisfaction and cost savings. Ageris delivers customer service and sales from contact center ... read more about Ageris

    $50 - $99/hr
    50 - 249
    2009
    Stockholm, Sweden
  • Cee Call

    SMALL TEAM - BIG IN BUSINESS
    Visit website

    Cee Call is a professional and approved call center in central Oslo, which has reviewed all marketing requirements for Nordma and Virke. Cee Call is a sister company to Cee Solutions AS, and was founded as a separate company by people with over 15 years of experience in sales, media and customer communication as wel ... read more about Cee Call

    < $25/hr
    10 - 49
    2004
    Oslo, Norway
  • Viafone AB

    WE ARE SWEDEN'S BEST TELEMARKETING AGENCY
    Visit website

    Viafone is a source of inspiration for many individuals with a basic view that diversity creates both better ideas and business. With Viafone's unique sales concept, we create the entrepreneurs of the future, which is why we are a stepping stone for young people who want to succeed in life. We create growth and add ... read more about Viafone AB

    < $25/hr
    2 - 9
    2007
    Stockholm, Sweden
  • Belron Solutions

    customer service and claims management
    Visit website

    We offer services for insurance companies, car lease companies, car workshops and insurance policy holders. Our main goal is to maintain customer satisfaction and safety for our business partners. Our services will always be safe for all involved parties. We have a strong focus on data security, and safe management ... read more about Belron Solutions

    $25 - $49/hr
    2 - 9
    Asker, Norway
  • Respond4you

    A Nordic Call Center
    Visit website

    Respond4you Ab is a multilingual Call Center serving the Nordic market. All agents at Respond4you serve our customers in Swedish, Finnish and English. Respond4you performs customer services, switchboard operator services and telemarketing. Respond4you has customers from a wide variety of industry, everything from publi ... read more about Respond4you

    $25 - $49/hr
    10 - 49
    2005
    Borlange, Sweden
  • Teligent

    Your Message Our Mission
    Visit website

    As a leading supplier of infrastructure solutions and value-added services to telecommunication operators, Teligent Telecom support its customers worldwide with network services, call completion solutions, enterprise services, mass calling systems and real-time charging enablers.Using its patented P90/E architecture fo ... read more about Teligent

    < $25/hr
    2 - 9
    Stockholm, Sweden
  • Structsales

    Complexity made simple
    Visit website

    We provide revenue generating results and simplify complexity to large B2B companies with highly technical products using people, systems and processes because we want our customers do more with less. We live and breath in a digital world. So does sales. To be able to conduct business in the future we need to be per ... read more about Structsales

    < $25/hr
    2 - 9
    2010
    Stockholm, Sweden
  • Telag

    Part of Capita Pic.
    Visit website

    TELAG is Switzerland's leading provider of call centre services and customer relationship programs. 

 As the largest and oldest out-of-hour service organisation, as experienced customer contact center and for technical helpdesk, we act as outsourcing partner and service provider. Dedicated workstations a ... read more about Telag

    $25 - $49/hr
    250 - 999
    1959
    Zurich, Switzerland
  • BALAT

    Connective Marketing
    Visit website

    At Balat, we encourage the organizations we work for to devote the same energy to these three activities: the acquisition, the increase in the average purchase of current customers, and their retention and loyalty.

    $50 - $99/hr
    250 - 999
    1993
    Buenos Aires, Argentina
  • BPO WorldWide

    Outsourcing/Offshoring
    Visit website

    Our job is dedicated to building long-term relationship by providing outsourced contact center solutions on the most efficient basis that add maximum value to our clients. 

    < $25/hr
    10 - 49
    1994
    Riga, Belgium
  • The Growth Agency

    Your growth partner in Brazil and LATAM markets
    Visit website

    rowth hacking agency specialized in LATAM markets. We help global Tech companies to growth hack their way into Brazil, Argentina, Mexico and rest of Latin American markets. LET US HELP YOU! Kindly fill in our form to get a free consultation!    We're very serious about client privacy and wi ... read more about The Growth Agency

    $25 - $49/hr
    10 - 49
    2017
    Sao Paulo, Brazil
  • CAT Technologies

    Business Process Outsourcing
    Visit website

    We are the leading Contact Center in omnichannel management, Customer Experience and Business Process Outsourcing. We have operations centers in Buenos Aires, La Punta (San Luis), also commercial offices in Miami and Madrid. Our clients are leading companies in the areas of Entertainment, Banking and Financial Services ... read more about CAT Technologies

    $100 - $149/hr
    1,000 - 9,999
    2007
    Buenos Aires, Argentina
  • Netmaster

    Outsourcing companies
    Visit website

    Our passion for sales, marketing & human resources and our creative ideas are what make our people so valuable to you and your business and make it a success. Every single employee contributes his personal part to the overall success of the company with his talent, his know-how and his many years of experience. ... read more about Netmaster

    < $25/hr
    2 - 9
    2011
    Adliswil, Switzerland
  • Central Gate is the official Association of High Tech Service Providers in Costa Rica for International companies looking for trusted and proven BPO and ITO partners.

    < $25/hr
    2 - 9
    2016
    San Jose, Costa Rica
  • Nivel-Uno

    Technology For Customer Satisfaction
    Visit website

    When the only constant is change, the ability to adapt a company emerges as an indispensable requirement for survival. To change we must adapt and we have committed ourselves to this concept, changing, reformulating and surpassing ourselves over more than 15 years of experience.Level One is a business organization spec ... read more about Nivel-Uno

    < $25/hr
    2 - 9
    Buenos Aires, Argentina
  • Sinertec Argentina

    Sinertec Argentina Contact Center Solutions
    Visit website

    Sinertec Argentina, was founded in 2006 as a result of the Sinertec Spain spin off. Our company has a strong knowledge in Contact Center Services, Business Management and Online Marketing. We offer omni-channel and Multi-channel contact centers offering Customer Service, Telesales, Telemarketing, Technical Support, ... read more about Sinertec Argentina

    < $25/hr
    2 - 9
    2006
    Buenos Aires, Argentina
  • Ritone

    Simple Solutions
    Visit website

    RITONE specializes on inbound and outbound customer service.

    < $25/hr
    2 - 9
    Riga, Latvia
  • CottGroup

    Holistic Business Services
    Visit website

    Our business consultants provide you with a road map, clear directions and regular feedback on performance. Clients rely on our advisors, who have remarkable experience in cross-border matters involving Turkey, to counsel and assist them on their most challenging transactions and disputes

    < $25/hr
    50 - 249
    1996
    Istanbul, Turkey
  • JK Development

    Experience from the Swiss Market
    Visit website

    B2B telemarketing - the most effective way to acquire new customers Headquartered in Zug, JK Development GmbH is a B2B telemarketing service provider and offers a full service. Its services include all areas associated with successful telemarketing: address procurement, lead generation including lead management, a ... read more about JK Development

    $25 - $49/hr
    10 - 49
    Zug, Switzerland
  • CC Academia

    Customer Loyalty Center
    Visit website

    Since founded in 1997 Telephone Doctor Turkey has helped more than hundreds of organizations from all sectors through training, events, consulting, and informational resources.

    < $25/hr
    10 - 49
    1997
    Kadıkoy, Turkey
  • Creafone

    Omnichannell Call Center
    Visit website

    Creafone call center is a new generation call center that has focused on tele marketing and tele sales. With its professional staff, strong infrastructure and dynamic organizational structure, it provides effective and continuous service to brands. 

    < $25/hr
    50 - 249
    2014
    Istanbul, Turkey
  • Avaloq

    We digitize and automate the financial industry.
    Visit website

    Avaloq is driving the digital transformation and automation of the financial services industry. Our customers are the leading banks of today and tomorrow. Based on our fully integrated banking software, we create powerful digital experiences provided through a standardised Business Process as a Service (BPaaS) or So ... read more about Avaloq

    $25 - $49/hr
    1,000 - 9,999
    1991
    Zurich, Switzerland
  • Asberg Group

    Outsourcing/Offshoring
    Visit website

    AsBerg Group Call Center, with the knowledge and experience of more than 10 years of international experience, the most appropriate solutions for your business with the latest technological infrastructure and professional team 

    < $25/hr
    2 - 9
    Istanbul, Turkey
  • Teknosor

    Outsourcing/Offshoring
    Visit website

    TeknoSOR (Tekn@SOR) is a Technology Service Call Center , providing technology consultancy for Computer, Mobile, Multi-Media, Social Media Technologies.

    < $25/hr
    10 - 49
    2010
    Kadıkoy, Turkey
  • Marm Assistance

    Your Solutions Center
    Visit website

    For 33 years, through market changes and technological progress, our focus has always been to provide exceptional client service, whether in medical assistance, travel services or vehicle assistance. We’re all working at Marm Assistance together toward the goal of creating “value” for our clients.

    < $25/hr
    2 - 9
    1986
    Bilecik, Turkey
  • Truva Call Center

    Outsourcing/Offshoring
    Visit website

    Founded in the summer of 2011, the Truva Call Center today is the strongest call center in Istanbul and the surrounding area with its competent staff. We offer you the entire range of services of a modern call center: from inbound and outbound services to other call center services. The TruvaTeam offers all the advanta ... read more about Truva Call Center

    < $25/hr
    2 - 9
    2011
    Kadıkoy, Turkey
  • ZDH

    Outsourcing Telemarketing
    Visit website

    ZDH is an outsourcing center with multiple offices in Israel, Philippines, and Vietnam. The mission of ZDH is to help clients attain sustainable growth. By working directly with ZDH a client is guaranteed to maximize their potential revenues. With over 17 marketing related companies ZDH helps clients leverage their cur ... read more about ZDH

    $100 - $149/hr
    50 - 249
    2007
    Bethlehem, Israel
  • Data Direct

    The one-stop destination for outsourcing needs
    Visit website

    Data Direct specializes in providing end to end solutions across businesses. Our Loyalty, Direct and Integrated Marketing and Digital One‐to‐one Marketing programs engage consumers at multiple stages to meet the client’s requirements for acquisition and retention. They work across all relevant touch points th ... read more about Data Direct

    $100 - $149/hr
    250 - 999
    2000
    Dubai, UAE
  • Requordit

    Computer Software
    Visit website

    Requordit is a leading technology company, with over a decade of experience helping organizations build intuitive and effective enterprise content management solutions.

    < $25/hr
    250 - 999
    1997
    Mexico city, Mexico
  • Our representatives engage with customers through targeted efforts designed around the needs of our clients, such as live voice (inbound & outbound), email, chat, text, and more!

    < $25/hr
    2 - 9
    Phoenix, Arizona
  • Callcom

    Contact center & BPO
    Visit website

    Our mission is to be an organization focus to improve our customers’ productivity through a continuous improvement of our team work.

    < $25/hr
    2 - 9
    Monterrey, Mexico
  • Nectus

    Telecommunications
    Visit website

    In Nectus, formerly called I&M, we seek effective contact, we know the possibilities that open communication technologies in business to achieve the unattainable. We are a contact center specialized in the direct and personalized attention of our clients towards their end user. 

    < $25/hr
    50 - 249
    2015
    Monterrey, Mexico
  • Gelsa

    Outsourcing/Offshoring
    Visit website

    Gelsa , with 17 years of experience, is a leader in results using comprehensive call center solutions. Strategies and experts in collection management, sales, surveys, customer service, telemarketing, as well as the use of technology for sending SMS messages to cell phones or voice messages to cell phones or landlines. ... read more about Gelsa

    < $25/hr
    2 - 9
    Monterrey, Mexico
  • We are an Omnicanal Contact Center Experts in customer service, technical support and sales, among other services, with which we can profile your contact solution. 

    < $25/hr
    1,000 - 9,999
    1996
    Naucalpan, Mexico
  • Tafaseel Group

    Professionally managed outsourcing services
    Visit website

    Tafaseel Group is founded & managed by an Emirati entrepreneur from Ajman, UAE. Tafaseel is managed by a Team of professionals with 26+ years UAE Government projects management experience with an objective of providing ”The Best & Cost-effective Outsourcing services” to the UAE Governments sector. T ... read more about Tafaseel Group

    < $25/hr
    50 - 249
    2011
    Sharjah, UAE
  • VN GLOBAL BPO

    Creating Value For The Transformation
    Visit website

    We are a BPO Specialist in Customer Service, Collections, Telemarketing, Technical Support and Back Office. With more than 20 years of experience in the design and implementation of outsourcing methodologies with a presence in Argentina, Uruguay and Paraguay, the company accompanies the growth of its clients with speci ... read more about VN GLOBAL BPO

    $100 - $149/hr
    1,000 - 9,999
    1994
    Cordoba, Argentina
  • Calltronics

    High quality provider of Business Outsourcing
    Visit website

    Calltronics is being led by Professionals with experience , from some of the world’s leading organizations. Our presence in UK, US, Canada, Pakistan and in UAE makes it global organization and gives us the capability, flexibility and opportunity to provide the Outsource Call Center facility in most of countries a ... read more about Calltronics

    $50 - $99/hr
    50 - 249
    2002
    Dubai, UAE
  • Telmark is a company with proved track record in contact center management, with a compromise and experience that offer the best complement to customer support needs. Nowadays Telmark owns 3 operating sites in the heart of Buenos Aires, with 500 operational positions providing world class services to our customers. ... read more about Telmark

    < $25/hr
    2 - 9
    2005
    Buenos Aires, Argentina
  • PROXIMO CONTACT CENTER

    Contact Center Outsourcing
    Visit website

    It specializes in Customer Relationship and outsourcing processes that are not core business of our customers. Quality and Flexibility are key concepts of our organization, which combines the best technology with the availability of capable and incentivized human resources. For PROXIMO Global BPO the geographical ... read more about PROXIMO CONTACT CENTER

    $100 - $149/hr
    250 - 999
    2007
    Cordoba, Argentina
  • Kolvoz

    We are a marketing and communications company
    Visit website

    In Kolvoz we specialize in bringing your communication strategy to non-contact campaigns Kolvoz offers advice and support for the fulfillment of your marketing, commercial and customer service goals. Through measurement, monitoring of each of our services, and constant communication.

    $50 - $99/hr
    10 - 49
    2008
    Bogota, Colombia
  • ICE

    Intelligent Contact Centre Experiance
    Visit website

    We work to be effective at the service of our clients, with productive and happy collaborators, generating memorable experiences with highly competitive management indicators To be leaders in the outsourcing processes that our clients give us, with committed human talent, generating value with innovation and socia ... read more about ICE

    $25 - $49/hr
    10 - 49
    2017
    Medellin, Colombia

Can’t find the right partner for your project?

Get a list of best-fit companies handpicked by our experts that match your requirements.

Get a Personalized Shortlist

Frequently Asked Questions

What is BPO? How do business process outsourcing companies work?

BPO or business process outsourcing is a method of subcontracting core business operations to an external service provider. Businesses opt for BPO either for back-office operations or for front-office operations based on the processes they can outsource. BPO companies are third-party vendors that are responsible for the management of the outsourced business processes by hiring and training the staff and meeting the targets while ensuring business operational efficiency.

How are BPO services different from call center services?

BPO services are completely different from call center services. Typically, call centers are centralized systems designed to handle superior customer support via phone calls or chatbots, where the contact agent takes all types of user queries, tries to resolve issues, provides product-related support, and enables new sales opportunities. Whereas BPO or business process outsourcing services vendors handle core business functions such as payroll, HR, accounting, and IT services, delivering value and high operational efficiency.

What types of services do BPO companies offer?

BPO companies offer different types of services including general assistant, admin assistant, back-office support, front-office, industry-focused support, document management, social media marketing, website maintenance, sales and marketing development support, lead generation support, payroll, HR, accounts, healthcare, IT helpdesk, knowledge process, legal, research process, and much more. Such support services help businesses in reducing complexities and improving flexibility and efficiency. Top Business Process Outsourcing companies have also started offering AI-based support services and Blockchain-based services for network management, initial coin offering (ICO) support, crypto wallet management, etc.

What are the advantages of hiring a BPO company?

A few key advantages of hiring a BPO company are that you save time, cost, and resources in operating certain core business functions yet maintain efficiency. Outsourcing your specific business processes also fastens the activities and delivers measurable results. Outsourcing activities also help reduce the burden on the existing employees and help in focussing on the primary tasks. Most BPO companies provide services in several time zones, resulting in smooth 24/7 functioning.

What are the different types of BPO services?

Mainly, there are three types of BPO (Business Process Outsourcing) services: Nearshore Outsourcing, Offshore Outsourcing, and Onshore Outsourcing. In Nearshore Outsourcing, the company outsources its work to neighboring countries due to advantages like cultural alignment, reduced cost, less rigid regulatory laws, and similar time zones. In Offshore Outsourcing, the work is allocated to far-off foreign countries because of reasons like cheaper labor costs, skilled workforce, and flexible business policies. In Onshore outsourcing (domestic outsourcing), the work is outsourced in the same country but to different provinces or states. The main reasons for onshore offshoring are to access a larger pool of talent, easy communication, protecting IP ( intellectual property), and low operational costs.

The following are the most commonly outsourced BPO services:

  • Back Office Services :
    Back Office Services handle non-customer-facing tasks such as data entry, content moderation, eCommerce tagging, etc. It is an essential service for any organization. It is advantageous to outsource back-office services since the service provider can consistently provide the necessary maintenance and supervision for data. They offer tailored solutions to meet your unique needs and can also adjust their solutions to ensure optimal outcomes.
     
  • Call Center Services :
    The need for businesses to offer excellent customer service has led to the establishing of multi-channel contact centers. However, managing multiple customer communication channels in-house can be quite expensive. Many companies choose to outsource their call center services to offshore partners instead of investing in their in-house facilities, equipment, and technology. By doing this, the service provider can assemble a team of experts to manage various client needs, increasing customer satisfaction. Moreover, these call center agents are trained to handle high-volume periods, both inbound and outbound.
     
  • Chat Services :
    With most businesses moving their operations online, it has become essential for organizations to have a live chat customer support system in place. However, managing an in-house chat operator can prove to be an expensive and tiresome affair. To tackle the vast chat requests, businesses can outsource their chat services to dedicated and experienced chat operators. Live chat solutions eliminate the wait time, enabling customers to connect directly with representatives and resolve their queries efficiently. This, in turn, will encourage clients to do more business with the firm.
     
  • Lead Generation :
    Lead generation plays a crucial role in sales and marketing. When a company partners with a reliable and skilled lead generation firm, their sales team can focus on closing deals instead of wasting time chasing unproductive leads. Moreover, the sales team can work more efficiently with qualified prospects, allowing them to save valuable time. Outsourcing lead generation to experts in sales can help expand the company's sales reach into new verticals.
     
  • Medical Billing :
    Medical billing can be a challenging task for many medical practitioners and hospitals who do not have access to a skilled workforce to perform billing tasks accurately. Outsourcing medical billing services not only saves time and money but also allows doctors to focus on providing quality patient care. Pharmaceutical billing companies employ experienced staff with the expertise to handle vast amounts of billing procedures and prevent errors. These service providers also ensure compliance with internal and external audits, ensuring all policies are followed.
     
  • Payment Processing :
    Maintaining an in-house payment processing system can be a costly and time-consuming affair. Upgrading payment processing technology can help businesses make informed financial decisions. By outsourcing payment processing services to a trusted firm, businesses can increase security measures with specific protocols to protect financial information from fraud, such as cyber theft.
     
  • Technical Support :
    Many businesses choose to outsource their technical support needs, including web hosting, cloud-managed services, server management, and infrastructure services. This helps to reduce the costs associated with hiring and training IT staff for support operations. Additionally, organizations can benefit from access to cutting-edge technology and experienced technicians the service partner employs.

How do I choose the right BPO company for my business?

To choose the right BPO company for your business, you must consider the following factors;

  • Assess and summarize your in-depth business needs, including goals, functions, quality requirements, data security, timelines, time zones, budget, limitations, etc.
  • Research on the latest market trends and business process outsourcing companies.
  • Assess your location preferences for BPO service providers to ensure time-zone compatibility for better communication.
  • Leverage renowned listing platforms like GoodFirms to get the list of the top BPO companies; filter the list for relevant parameters, including location, services, industry, company size, reviews, and pricing.
  • Contact the shortlisted BPO firms to evaluate their experience, expertise, and communication skills.
  • Negotiate your other requirements, terms, and conditions.

Finally, compare the top business process outsourcing companies for their skills, experience, client testimonials, ratings, time-zone compatibility, and pricing to choose and hire the best BPO company for your business.

What are the risks associated with BPO, and how can they be mitigated?

There are many risks associated with BPO, including wrong supplier selection, inappropriate knowledge transfer, vague task description, lack of experience with the BPO company, hidden costs, loss of control over the process, and data security breaches. To mitigate these risks. You must follow certain practices such as:

  • Shortlist the right service provider from reliable sources.
  • Discuss with the BPO company about the data management and security measures. 
  • Go through the service contract and confirm any hidden costs.
  • The contractual agreement must have all the clauses that are necessary for transparent business.
  • Opting for secure data transfer measures to ensure data integrity.

Are BPO services only suitable for large-scale businesses or corporations?

BPO services are not only suitable for large-scale enterprises or corporations, but it is also beneficial for startups, small and medium businesses. Business process outsourcing services can bring a gamut of benefits to all sizes of businesses by freeing up internal resources, saving time, enabling access to skilled talent, reducing operational costs, and so on. However, it is recommended to analyze various factors like budget, goals, legal compliance, and business risks before outsourcing the services to a reliable BPO company.

How does the BPO service provider company ensure data security and confidentiality?

Reputed business process outsourcing service providers safeguard their client’s sensitive and confidential data by following strict security protocols. Most BPO services companies take the measures by investing in the right security infrastructures, hardware security, software security, and backups to protect the data from outages and data breaches.

How much do I have to pay a BPO company for their services?

The cost to hire a BPO company varies depending upon the type of services opted for and the load of business functions involved. Also, the charges can be per hour basis, per user basis, per project basis billed monthly or annually. Typically, the charges for general customer support outsourcing could be around $15-$25 per hour, lead generation outsourcing costs around $20-$60 per lead, market research outsourcing costs around $5,000-$20,000 per project, etc. A detailed conversation with the BPO company will help you understand the overall costs of outsourcing services.

How does GoodFirms provide a comprehensive list of BPO service companies?

GoodFirms is a widely recognized B2B listing, review, and ranking platform that showcases software and service companies in various categories worldwide. The platform follows a systematic evaluation process to identify, list, and rank the service providers and provide a comprehensive list of BPO service companies for businesses to make informed decisions on numerous parameters, including:

  • Services they offer
  • Experience of the BPO service companies and their project portfolios
  • Quality of services
  • Pricing
  • Authentic user reviews

To hire the right BPO service providers for your business, you can refer to the GoodFirms list of the best BPO companies. Filter the list based on location, industry, services, company size, pricing, reviews, and ratings to shortlist the perfect business process outsourcing company for your next project.

Who are the best-rated BPO Companies on GoodFirms?

The best-rated BOP companies on GoodFirms, based on verified client reviews and ratings, include:

  • Addlium - (5/5 Ratings, 31 Reviews)
  • Belkins - (5/5 Ratings, 22 Reviews)
  • SalesNash (4.9/5 Ratings, 14 Reviews)
  • CIENCE - (4.8/5 Ratings, 23 Reviews)
  • Peoplerr (4.5/5 Ratings, 6 Reviews)

Which BPO companies have the lowest hourly rates?

Goodfirms has listed 5200+ BPO Companies based on reviews & ratings. Here are some outsourced BPO Companies:

  • BIG OUTSOURCE - (5/5 Ratings, 8 Reviews) - < $25/hr
  • HelpLama - (5/5 Ratings, 18 Reviews) - < $25/hr
  • Blue Valley Marketing - (5/5 Ratings, 12 Reviews) - $25 - $49/hr
  • LimTC - (4.9/5 Ratings, 10 Reviews) - < $25/hr
  • Wing Assistant - (4.9/5 Ratings, 9 Reviews) - < $25/hr

Is outsourcing BPO safe and secure?

GoodFirms understands the importance of data security and provides valuable tools to help you choose reliable BPO partners. Our platform features reviews, ratings and detailed profiles of BPO providers enabling you to compare offerings and select those with strong security practices. Additionally, GoodFirms offers resources and guides on BPO selection and risk management to empower you to make informed decisions.

What are the differences between onshore, nearshore and offshore BPO services?

Choosing the right BPO (Business Process Outsourcing) partner involves several factors, and location plays a crucial role. When it comes to location, you have three main options: onshore, nearshore and offshore. Each offers unique advantages and disadvantages so understanding the differences is key to making the best decision for your business.

  Differences          Onshore BPO         Nearshore BPO        Offshore BPO
  LocationSame country as your business.Neighboring countries or regions with similar time zones.Distant country with significant cost advantages
  AdvantagesSimilarities in time zone, language and culture, stricter data security regulations and easier access and controlCost savings compared to onshore, similar time zones and cultural proximity and potentially lower travel costs.Significant cost savings and Access to a wider talent pool.
 DisadvantagesHigher costs and limited talent pool.Potential cultural and language differences and Data security regulations might be less stringent than onshore.Large time zone differences, Cultural and language barriers and Data security concerns.

What are some of the best BPO companies for small businesses?

The Best BPO companies for small business on GoodFirms, based on verified client reviews and ratings, include:

  • Outsource Bigdata - (5/5 Ratings, 19 Reviews)
  • IdeasUnlimited - (5/5 Ratings, 14 Reviews)
  • Uniquesdata - (5/5 Ratings, 8 Reviews)
  • Triniter - (5/5 Ratings, 6 Reviews)
  • Central Hubspot - (5/5 Ratings, 5 Reviews)
  • Helpware - (4.9/5 Ratings, 11 Reviews)

Who are the best-rated BPO Companies on GoodFirms?

The best-rated BPO companies on GoodFirms, based on verified client reviews and ratings, include:

Which BPO companies have the lowest hourly rates?

Goodfirms has listed 5200+ BPO Companies based on reviews & ratings. Here are some outsourced BPO Companies:

What are some of the best BPO companies for small businesses?

The Best BPO companies for small business on GoodFirms, based on verified client reviews and ratings, include: