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List of the World's Top BPO Companies | Best BPO Service Providers

  • ICE

    Intelligent Contact Centre Experiance
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    We work to be effective at the service of our clients, with productive and happy collaborators, generating memorable experiences with highly competitive management indicators To be leaders in the outsourcing processes that our clients give us, with committed human talent, generating value with innovation and socia ... read more about ICE

    $25 - $49/hr
    10 - 49
    2017
    Medellin, Colombia
  • Company specialized in the development, installation and technical support of technology for call centers and contact centers. With more than 10 years of experience in implementation and provision of services for call centers nationally and internationally in Ecuador, Peru and Chile. We have experience in most sectors ... read more about DYALOGO

    $50 - $99/hr
    10 - 49
    2003
    Bogota, Colombia
  • Profitline

    Business Outsourcing
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    ProfitLine is a company founded in 2004, dedicated to the outsourcing of business processes , providing comprehensive outsourcing solutions , aimed at the areas of sales and marketing, portfolio, finance and administration. Our value proposition involves human talent, structured processes and world class technology. Th ... read more about Profitline

    $100 - $149/hr
    50 - 249
    2004
    Bogota, Colombia
  • We are a contact center that has all the modalities to approach your customers. We achieve a direct relationship with your audiences to provide you with solutions in telesales, agenda management, portfolio management, telemarketing, complaint tracking, claims and customer service.

    < $25/hr
    2 - 9
    Medellin, Colombia
  • COS

    Colombian Outsourcing Solutions
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    Colombian Outsourcing Solutions is a leading global Business Process Outsourcing Business Process Outsourcing Company, which provides solutions aimed at optimizing the quality of customer service for several countries in the world. Based on international quality standards, it manages telecommunications projects ensurin ... read more about COS

    < $25/hr
    2 - 9
    Bogota, Colombia
  • centVoice Pte Ltd

    Increase Sales More Clients. Faster
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    centVoice lets you focus on what's next for your business. centVoice Telemarketing Services free you from the overhead of managing telemarketers, training them and pushing for results. To let sales people go for appointments and let managers achieve business goals. 

    < $25/hr
    2 - 9
    Singapore, Singapore
  • Eagle BPO provides outsourcing staff such as telemarketer, IT support, admin assistant, personal assistant (PA), accounts assistant, sales support & customer service staff and sales support & enquiries staff to help clients reduce their business cost thus increasing their profit. In today’s economy, le ... read more about Eagle Outsourcing

    $25 - $49/hr
    10 - 49
    Singapore, Singapore
  • Tele-centre Services

    Dedicated To Making Your Customers Smile
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    We wake up in the morning not sluggishly waiting for our daily cup of coffee and wondering how it can pull us through a nine to five agenda. We wake up with the optimistic thought that today is another day to better ourselves and is another opportunity to maximize our skills to its fullest. Instilling a positive app ... read more about Tele-centre Services

    < $25/hr
    2 - 9
    2013
    Singapore, Singapore
  • Infoassist

    Contact Center services
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    Infoassist is a contact center limited company and is characterized by a commitment to high quality and efficiency in customer service and sales. It specializes and serves all sectors of the economy (telecommunications, IT, B2B and B2C sales, energy, catering, services, etc.). Maintaining efficient and qualit ... read more about Infoassist

    $100 - $149/hr
    50 - 249
    2001
    Athens, Greece
  • Mediatel

    Quality services for your company
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    Mediatel S.A., operating in the field of telecommunication services since 1995, delivers innovative & quality-driven solutions across all industry segments. Investing continually in new technology & human resources, we provide effective and flexible solutions to our customers. We offer efficient interactive com ... read more about Mediatel

    $150 - $199/hr
    250 - 999
    1995
    Athens, Greece
  • Converga

    Outsourcing/Offshoring
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    Hiring additional staff is a costly undertaking. Get access to our highly skilled, professional workforce without costs and challenges of growing your team.

    < $25/hr
    1,000 - 9,999
    1994
    Auckland, New Zealand
  • Sellutions

    TRANSPARENT ETHICAL OUTSOURCED SALES
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    It’s very common to hear a wee bit of laughter in the office every now and again, but there are extended periods of quiet as people get lost in their work.

    < $25/hr
    2 - 9
    Auckland, New Zealand
  • Westbourne

    Great people need great support
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    Westbourne IT Global Services is a transglobal organisation currently with Delivery Centres in Auckland, Cork and Foster City. Our business strategy is to significantly grow and expand our business over the next 2 - 3 years through a combination of organic growth and acquisitions. Our core differentiator is our ability ... read more about Westbourne

    < $25/hr
    50 - 249
    1994
    Auckland, New Zealand
  • Jaros Consulting

    YOUR SUSTAINABLE GROWTH IS OUR PASSION
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    Jaros Consulting Network provides turnkey services in Extended Enterprise Management for international companies throughout Europe, including advisory, process improvement and activity outsourcing. 

    < $25/hr
    10 - 49
    1998
    Prague, Czech Republic
  • Storsen

    Global Outsourcing Services
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    Founded in 2010 and based in the center of Europe (Czech Republic), Storsen expertise is one of the leading ones, specializing in the outsourcing services in Eastern Europe and capable of providing BPO and IT consulting services. Storsen’s most significant capital is a proven record of staging world-class integra ... read more about Storsen

    < $25/hr
    10 - 49
    2010
    Prague, Czech Republic
  • OKIN

    Outsourcing/Offshoring
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    For more than thirteen years, OKIN Business Process Services has been ranked among the largest and fastest-growing Czech service providers on the global market. 

    < $25/hr
    1,000 - 9,999
    2004
    Prague, Czech Republic
  • EFSETE

    Efficiently selling team
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    We are a team of active people, for whom is customer contact more than just a profession. We can not only find new customers, but also take care of the once we already have. 

    < $25/hr
    50 - 249
    2009
    Ostrava, Czech Republic
  • ICON's services include lead generation, technical support, customer service, payment services, and more. With 16 years experience on the market, ICON is the leading call centre in Central Europe.

    < $25/hr
    250 - 999
    2003
    Prague, Czech Republic
  • Daktela

    Our mission is to create the best omnichannel
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    Daktela is all-in-one contact center solution perfectly suited for small and mid-size businesses. We connect phone, email, sms, webchat and social through one tool to enhance omnichannel customer experience.Our cloud-based contact center software helps businesses care better, sell more and manage operations better.&nbs ... read more about Daktela

    NA
    50 - 249
    2005
    Prague, Czech Republic
  • Sluchatk

    Outsourcing/Offshoring
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    My Headset's mission is primarily to provide cutting-edge services through our own modern call center. This is not the end. Clients also contact us for advice on customer care or training of their own operators, supervisors and managers.

    < $25/hr
    2 - 9
    2018
    Prague, Czech Republic
  • DomiCall

    Call center, telemarketing
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    We are a purely Czech company operating on the market since 1998 in the field of telemarketing. Thanks to our extensive experience we are able to provide our clients with services of the highest quality. 

    < $25/hr
    50 - 249
    1998
    Prague, Czech Republic
  • SMAR Outsourcing Solutions

    Always innovating combining the best
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    SMAR Outsourcing Solutions Ltd. is the first company in the Republic of Belarus that provides strategic outsourcing services in the financial and legal spheres. At SMAR Outsourcing Solutions we provide high-quality services of qualified professionals to meet the expectations and requirements of our clients.

    < $25/hr
    2 - 9
    2009
    Minsk, Belarus
  • ePerformax Contact Centers & BPO

    EPERFORMAX BRINGS EFFORTLESS SERVICE
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    ePerformax is a high-performing contact center & BPO that provides world-class, omnichannel service and support to a select group of Fortune 1000 companies and their customers. As one of the first contact centers in the Philippines in 2002, ePerformax has strategically expanded our client base and now proudly emplo ... read more about ePerformax Contact Centers & BPO

    $200 - $300/hr
    1,000 - 9,999
    2002
    Cebu City, Philippines
  • Callpoint

    Professional Swiss Call Center Services
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    Callpoint AG is an owner-managed Swiss call center service provider and stands for high-quality dialogue marketing and 7x24h customer service activities. Around 500 qualified employees work for renowned companies on site or at one of our 3 call center locations in Baden (near Zurich), Basel and Bern. We offer profes ... read more about Callpoint

    $25 - $49/hr
    1,000 - 9,999
    2007
    Basel, Switzerland
  • Stark BPO Services

    RIGHT call center partner to grow your business
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    Choosing  the right contact center partner for your business just got easier because  Stark BPO is here for you.  In today’s rapidly increasing business and  labor market, outsourcing continues to be a key driver for startups, small to medium-sized companies and Fortune 500 companies to achiev ... read more about Stark BPO Services

    $100 - $149/hr
    50 - 249
    2016
    Cebu City, Philippines
  • Sixty K Ltd (60K)

    Your Business Is Our Business
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    60K is an award-winning BPO and Multi-Lingual Contact Centre Outsourcing company in Bulgaria. From our multiple locations, we currently employ 1,400 professionals, providing a wide range of solutions specially tailored to suit our clients'​ needs, delivering high quality and value added services to ensure that ... read more about Sixty K Ltd (60K)

    $100 - $149/hr
    1,000 - 9,999
    2008
    Sofia, Bulgaria
  • 411 BPO

    Providing unrivaled quality of service
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    411 BPO is a fast-growing business process outsourcing company that sets new standards in the field of customer service. We are not a simple call center - we are young, determined, and ready to tackle any challenge! With thousands of satisfied customers, and offices in the USA and Europe, we are one of the most success ... read more about 411 BPO

    $100 - $149/hr
    250 - 999
    2014
    Cebu City, Philippines
  • Out2Bound

    ON-DEMAND SALES-AS-A-SERVICE AGENCY
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    Out2Bound is an on-demand sales-as-a-service agency that helps technology companies (software devеlopment, mobile, web, SaaS) to attract b2b clients and access new markets around the globe. We develop and execute outbound sales development strategies on behalf of technology companies to enrich their sales pipelines an ... read more about Out2Bound

    $50 - $99/hr
    10 - 49
    2016
    Sofia, Bulgaria
  • Customer Care BG Ltd.

    The Contact Center That you Need
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    Welcome to Customer Care BG Ltd. We are a cloud-based multilingual contact center and BPO provider headquartered in Sofia, Bulgaria. We support customers through social media, live chat, e-mail and phone in more than 16 languages spoken across the EMEA markets and the Americas. Four levels of security at differen ... read more about Customer Care BG Ltd.

    $50 - $99/hr
    50 - 249
    2007
    Sofia, Bulgaria
  • Call and contact centres come in many forms. The fact that it is often difficult to find and keep motivated and skilled call centre staff in Western Europe has resulted in global offshore outsourcing of administrative and telephony inbound and outbound services. Yet Euroccor is not just one of the many call centres abr ... read more about Euroccor JSC

    $25 - $49/hr
    50 - 249
    2005
    Sofia, Bulgaria
  • Teleforce Global

    A business process outsourcing company
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    Based in the Philippines, Teleforce Global Services Corporation is a business process outsourcing company specializing in setting up, hosting and managing operations. Laid its cornerstone in 2018, Teleforce Global Services Corporation is founded with the purpose of delivering customer experiences that are simple, in ... read more about Teleforce Global

    $50 - $99/hr
    10 - 49
    Cebu City, Philippines
  • Euro Connect Eood

    Best Outsourcing Call Centre In Bulgaria
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    Euro Connect Eood is Call Center in Sofia that provides High Quality Multilingual and Multichannel Inbound Customer Care services for Ecommerce and web apps. In Euro Connect we are "Outsourcing & Quality Focused"​, Outsourcing is our Business, Quality our Obsession.

    $50 - $99/hr
    50 - 249
    2013
    Sofia, Bulgaria
  • Envo BPO Service

    GIVING YOU THE FREEDOM TO FOCUS ON YOUR BUSINESS
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    Envo -Your Efficient "N" Versatile Operation is an up and coming contact centre in the Klang valley, delivering efficient services. We focussed on Win Win concept with our clients. We provide both inbound and outbound contact centre services including providing the contact centre services in your esteemed org ... read more about Envo BPO Service

    $100 - $149/hr
    50 - 249
    2009
    Petaling Jaya, Malaysia
  • Bendigo Marketing

    For All Your Business Process Outsourcing Needs
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    At Bendigo Marketing, we focus on providing business-centric solutions to customers through various application domains and advanced technologies which ensure the best results. We offer outsourcing solutions with a wide range of functional capabilities and services. Our client-centric approach in each of the Business P ... read more about Bendigo Marketing

    $25 - $49/hr
    10 - 49
    Petaling Jaya, Malaysia
  • A product's virtues may be forgotten, but a positive brand experience never will. In an industry plagued by harmful practices, stagnant growth and non-existent innovation, Canaan was born to shatter the norms in 2016. We whole-heartedly believe that with passion for our craft, empathy for our people and transpar ... read more about Canaan Communication & Technologies Sdn Bhd

    $25 - $49/hr
    50 - 249
    2016
    Kuala Lumpur, Malaysia
  • Six Eleven

    Quality the first time, Everytime.
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    Six eleven is a leader in providing customer support, sales and back office data processing services for various clients and verticals. we have over 90  different clients. we have 2800 agents working for us full time daily servicing the needs of our clients.  Having the right outsourcing partner that is fl ... read more about Six Eleven

    < $25/hr
    1,000 - 9,999
    2006
    Davao City, Philippines
  • iQor

    Our Future is Connected.
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    iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 8 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receiv ... read more about iQor

    $300+/hr
    10000+
    1957
    Saint Petersburg, Florida
  • SiBS

    BPO and Contact Center Company
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    With core business interest in contact center services and business process outsourcing (BPO) services, SiBS has been supporting clients all over the globe, from various industries including healthcare, technology, sales, telecommunications and real estate. Established in 2011, SiBS is a client-centric offshore contact ... read more about SiBS

    $100 - $149/hr
    250 - 999
    2011
    Davao City, Philippines
  • Sycore

    A telemarketing company
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    Sycore is a telemarketing company with experience in both in and out of bounds calling our primary focus is for heart check America offering heart scans to the public at no cost. Sycore is a aggressive call-center agency looking for new contracts both inbound and outbound calling we can be competitive and perform at th ... read more about Sycore

    $50 - $99/hr
    50 - 249
    Davao City, Philippines
  • tele-net Coporation

    Providing quality call center services
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    Since our founding in Japan in 1994, our business has grown around our contact center operations. We do more than just handle order-taking and inquiries on behalf of our clients, by providing better individual communication through our services and customer contact operations which support our clients and the relations ... read more about tele-net Coporation

    $100 - $149/hr
    250 - 999
    1994
    Tokyo, Japan
  • Outsource Estonia

    TRUST US. ESTONIA IS YOUR IDEAL FOR OUTSOURCING
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    Come by sailing boat, ferry, plane or train. Estonia is easy to access and has less then a quarter day drive to every point of action.

    < $25/hr
    2 - 9
    Tallinn, Estonia
  • Sutherland

    Experts in business transformation.
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    Sutherland is a digital transformation company focused on helping companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in re-engineering process.

    < $25/hr
    10000+
    1986
    Tallinn, Estonia
  • Grant Thorton

    An instinct for growth
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    Grant Thornton is a leading business adviser that helps dynamic organisations to unlock their potential for growth. Our brand is respected globally, as one of the major global accounting organisations recognised by capital markets, regulators and international standards setting bodies.

    < $25/hr
    1,000 - 9,999
    1924
    Tallinn, Estonia
  • BDO Estonia

    People helping people to achieve their dreams
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    Thanks to an international reach and extensive local experience, BDO in Estonia can support your business with quality professional services in the following areas: audit, accounting, tax, and advisory. 

    < $25/hr
    10 - 49
    1991
    Tallinn, Estonia
  • Katrium

    Contact center business support services.
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    Katrium was established for providing the best service and make your work easier. We are having the best expert people in our company. We provide our services in many languages as well.

    < $25/hr
    2 - 9
    2006
    Tallinn, Estonia
  • Synapsis

    Smart Outsourcing
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    In Synapsis we offer a complete portfolio of customer care services, specialized technical support, back office and revenue generation to national and international clients, having an experience of more than a decade in the BPO industry. We use contact center tools (Interactive Intelligence) and relationship with th ... read more about Synapsis

    $25 - $49/hr
    250 - 999
    Montevideo, Uruguay
  • CSC Telecom

    Digital Service Provider
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    The CSC Telecom brand has been known in Estonia since 1995. The company is currently the largest telephone and data service provider in the Baltic States, providing comprehensive and reliable telecommunications services.

    < $25/hr
    2 - 9
    1995
    Tallinn, Estonia
  • Hemistion

    We are a practive team of “hands on” professionals
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    Hemistion, is a boutique consultant focused on competitive solutions in relation to: Integral projects in Supply Chain and Logistics including design, engineering and operational support. Offshoring & Outsourcing processes in BPO, KPO & ITO. Adaptation of companies to the challenge of FTAs ​​(Free Trade Agr ... read more about Hemistion

    < $25/hr
    2 - 9
    2007
    Montevideo, Uruguay
  • Greenwave

    Outsourcing/Offshoring
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    In 2008 we established a subsidiary in Latvia called Green Wave Latvia SIA, due to which we are able to offer a reliable, high-quality service throughout the Baltic region. We are the only company in our field that is independently active in more than one of the Baltic States, thanks to which the number of clients who ... read more about Greenwave

    < $25/hr
    2 - 9
    2002
    Tallinn, Estonia
  • IP Callcenters

    We are your partner in customer experience
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    At IP Callcenters, we believe that excellence in customer service is one of the most important business fundamentals. Because customer loyalty is the key. 

    < $25/hr
    10 - 49
    2002
    Tallinn, Estonia
  • BDO Esnad

    Outsourcing/Offshoring
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    BDO Esnad- Egyptian Joint Stock Company and a member of BDO International Limited- is a leading Business Process Service Provider providing organizations with BPO services that aim to drive long-term cost reductions while keeping a focus on continuous performance improvement. BDO Esnad core objective is to deliver supe ... read more about BDO Esnad

    < $25/hr
    250 - 999
    2008
    Cairo, Egypt

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Frequently Asked Questions

What is BPO? How do business process outsourcing companies work?

BPO or business process outsourcing is a method of subcontracting core business operations to an external service provider. Businesses opt for BPO either for back-office operations or for front-office operations based on the processes they can outsource. BPO companies are third-party vendors that are responsible for the management of the outsourced business processes by hiring and training the staff and meeting the targets while ensuring business operational efficiency.

How are BPO services different from call center services?

BPO services are completely different from call center services. Typically, call centers are centralized systems designed to handle superior customer support via phone calls or chatbots, where the contact agent takes all types of user queries, tries to resolve issues, provides product-related support, and enables new sales opportunities. Whereas BPO or business process outsourcing services vendors handle core business functions such as payroll, HR, accounting, and IT services, delivering value and high operational efficiency.

What types of services do BPO companies offer?

BPO companies offer different types of services including general assistant, admin assistant, back-office support, front-office, industry-focused support, document management, social media marketing, website maintenance, sales and marketing development support, lead generation support, payroll, HR, accounts, healthcare, IT helpdesk, knowledge process, legal, research process, and much more. Such support services help businesses in reducing complexities and improving flexibility and efficiency. Top Business Process Outsourcing companies have also started offering AI-based support services and Blockchain-based services for network management, initial coin offering (ICO) support, crypto wallet management, etc.

What are the advantages of hiring a BPO company?

A few key advantages of hiring a BPO company are that you save time, cost, and resources in operating certain core business functions yet maintain efficiency. Outsourcing your specific business processes also fastens the activities and delivers measurable results. Outsourcing activities also help reduce the burden on the existing employees and help in focussing on the primary tasks. Most BPO companies provide services in several time zones, resulting in smooth 24/7 functioning.

What are the different types of BPO services?

Mainly, there are three types of BPO (Business Process Outsourcing) services: Nearshore Outsourcing, Offshore Outsourcing, and Onshore Outsourcing. In Nearshore Outsourcing, the company outsources its work to neighboring countries due to advantages like cultural alignment, reduced cost, less rigid regulatory laws, and similar time zones. In Offshore Outsourcing, the work is allocated to far-off foreign countries because of reasons like cheaper labor costs, skilled workforce, and flexible business policies. In Onshore outsourcing (domestic outsourcing), the work is outsourced in the same country but to different provinces or states. The main reasons for onshore offshoring are to access a larger pool of talent, easy communication, protecting IP ( intellectual property), and low operational costs.

The following are the most commonly outsourced BPO services:

  • Back Office Services :
    Back Office Services handle non-customer-facing tasks such as data entry, content moderation, eCommerce tagging, etc. It is an essential service for any organization. It is advantageous to outsource back-office services since the service provider can consistently provide the necessary maintenance and supervision for data. They offer tailored solutions to meet your unique needs and can also adjust their solutions to ensure optimal outcomes.
     
  • Call Center Services :
    The need for businesses to offer excellent customer service has led to the establishing of multi-channel contact centers. However, managing multiple customer communication channels in-house can be quite expensive. Many companies choose to outsource their call center services to offshore partners instead of investing in their in-house facilities, equipment, and technology. By doing this, the service provider can assemble a team of experts to manage various client needs, increasing customer satisfaction. Moreover, these call center agents are trained to handle high-volume periods, both inbound and outbound.
     
  • Chat Services :
    With most businesses moving their operations online, it has become essential for organizations to have a live chat customer support system in place. However, managing an in-house chat operator can prove to be an expensive and tiresome affair. To tackle the vast chat requests, businesses can outsource their chat services to dedicated and experienced chat operators. Live chat solutions eliminate the wait time, enabling customers to connect directly with representatives and resolve their queries efficiently. This, in turn, will encourage clients to do more business with the firm.
     
  • Lead Generation :
    Lead generation plays a crucial role in sales and marketing. When a company partners with a reliable and skilled lead generation firm, their sales team can focus on closing deals instead of wasting time chasing unproductive leads. Moreover, the sales team can work more efficiently with qualified prospects, allowing them to save valuable time. Outsourcing lead generation to experts in sales can help expand the company's sales reach into new verticals.
     
  • Medical Billing :
    Medical billing can be a challenging task for many medical practitioners and hospitals who do not have access to a skilled workforce to perform billing tasks accurately. Outsourcing medical billing services not only saves time and money but also allows doctors to focus on providing quality patient care. Pharmaceutical billing companies employ experienced staff with the expertise to handle vast amounts of billing procedures and prevent errors. These service providers also ensure compliance with internal and external audits, ensuring all policies are followed.
     
  • Payment Processing :
    Maintaining an in-house payment processing system can be a costly and time-consuming affair. Upgrading payment processing technology can help businesses make informed financial decisions. By outsourcing payment processing services to a trusted firm, businesses can increase security measures with specific protocols to protect financial information from fraud, such as cyber theft.
     
  • Technical Support :
    Many businesses choose to outsource their technical support needs, including web hosting, cloud-managed services, server management, and infrastructure services. This helps to reduce the costs associated with hiring and training IT staff for support operations. Additionally, organizations can benefit from access to cutting-edge technology and experienced technicians the service partner employs.

How do I choose the right BPO company for my business?

To choose the right BPO company for your business, you must consider the following factors;

  • Assess and summarize your in-depth business needs, including goals, functions, quality requirements, data security, timelines, time zones, budget, limitations, etc.
  • Research on the latest market trends and business process outsourcing companies.
  • Assess your location preferences for BPO service providers to ensure time-zone compatibility for better communication.
  • Leverage renowned listing platforms like GoodFirms to get the list of the top BPO companies; filter the list for relevant parameters, including location, services, industry, company size, reviews, and pricing.
  • Contact the shortlisted BPO firms to evaluate their experience, expertise, and communication skills.
  • Negotiate your other requirements, terms, and conditions.

Finally, compare the top business process outsourcing companies for their skills, experience, client testimonials, ratings, time-zone compatibility, and pricing to choose and hire the best BPO company for your business.

What are the risks associated with BPO, and how can they be mitigated?

There are many risks associated with BPO, including wrong supplier selection, inappropriate knowledge transfer, vague task description, lack of experience with the BPO company, hidden costs, loss of control over the process, and data security breaches. To mitigate these risks. You must follow certain practices such as:

  • Shortlist the right service provider from reliable sources.
  • Discuss with the BPO company about the data management and security measures. 
  • Go through the service contract and confirm any hidden costs.
  • The contractual agreement must have all the clauses that are necessary for transparent business.
  • Opting for secure data transfer measures to ensure data integrity.

Are BPO services only suitable for large-scale businesses or corporations?

BPO services are not only suitable for large-scale enterprises or corporations, but it is also beneficial for startups, small and medium businesses. Business process outsourcing services can bring a gamut of benefits to all sizes of businesses by freeing up internal resources, saving time, enabling access to skilled talent, reducing operational costs, and so on. However, it is recommended to analyze various factors like budget, goals, legal compliance, and business risks before outsourcing the services to a reliable BPO company.

How does the BPO service provider company ensure data security and confidentiality?

Reputed business process outsourcing service providers safeguard their client’s sensitive and confidential data by following strict security protocols. Most BPO services companies take the measures by investing in the right security infrastructures, hardware security, software security, and backups to protect the data from outages and data breaches.

How much do I have to pay a BPO company for their services?

The cost to hire a BPO company varies depending upon the type of services opted for and the load of business functions involved. Also, the charges can be per hour basis, per user basis, per project basis billed monthly or annually. Typically, the charges for general customer support outsourcing could be around $15-$25 per hour, lead generation outsourcing costs around $20-$60 per lead, market research outsourcing costs around $5,000-$20,000 per project, etc. A detailed conversation with the BPO company will help you understand the overall costs of outsourcing services.

How does GoodFirms provide a comprehensive list of BPO service companies?

GoodFirms is a widely recognized B2B listing, review, and ranking platform that showcases software and service companies in various categories worldwide. The platform follows a systematic evaluation process to identify, list, and rank the service providers and provide a comprehensive list of BPO service companies for businesses to make informed decisions on numerous parameters, including:

  • Services they offer
  • Experience of the BPO service companies and their project portfolios
  • Quality of services
  • Pricing
  • Authentic user reviews

To hire the right BPO service providers for your business, you can refer to the GoodFirms list of the best BPO companies. Filter the list based on location, industry, services, company size, pricing, reviews, and ratings to shortlist the perfect business process outsourcing company for your next project.

Who are the best-rated BPO Companies on GoodFirms?

The best-rated BOP companies on GoodFirms, based on verified client reviews and ratings, include:

  • Addlium - (5/5 Ratings, 31 Reviews)
  • Belkins - (5/5 Ratings, 22 Reviews)
  • SalesNash (4.9/5 Ratings, 14 Reviews)
  • CIENCE - (4.8/5 Ratings, 23 Reviews)
  • Peoplerr (4.5/5 Ratings, 6 Reviews)

Which BPO companies have the lowest hourly rates?

Goodfirms has listed 5200+ BPO Companies based on reviews & ratings. Here are some outsourced BPO Companies:

  • BIG OUTSOURCE - (5/5 Ratings, 8 Reviews) - < $25/hr
  • HelpLama - (5/5 Ratings, 18 Reviews) - < $25/hr
  • Blue Valley Marketing - (5/5 Ratings, 12 Reviews) - $25 - $49/hr
  • LimTC - (4.9/5 Ratings, 10 Reviews) - < $25/hr
  • Wing Assistant - (4.9/5 Ratings, 9 Reviews) - < $25/hr

Is outsourcing BPO safe and secure?

GoodFirms understands the importance of data security and provides valuable tools to help you choose reliable BPO partners. Our platform features reviews, ratings and detailed profiles of BPO providers enabling you to compare offerings and select those with strong security practices. Additionally, GoodFirms offers resources and guides on BPO selection and risk management to empower you to make informed decisions.

What are the differences between onshore, nearshore and offshore BPO services?

Choosing the right BPO (Business Process Outsourcing) partner involves several factors, and location plays a crucial role. When it comes to location, you have three main options: onshore, nearshore and offshore. Each offers unique advantages and disadvantages so understanding the differences is key to making the best decision for your business.

  Differences          Onshore BPO         Nearshore BPO        Offshore BPO
  LocationSame country as your business.Neighboring countries or regions with similar time zones.Distant country with significant cost advantages
  AdvantagesSimilarities in time zone, language and culture, stricter data security regulations and easier access and controlCost savings compared to onshore, similar time zones and cultural proximity and potentially lower travel costs.Significant cost savings and Access to a wider talent pool.
 DisadvantagesHigher costs and limited talent pool.Potential cultural and language differences and Data security regulations might be less stringent than onshore.Large time zone differences, Cultural and language barriers and Data security concerns.

What are some of the best BPO companies for small businesses?

The Best BPO companies for small business on GoodFirms, based on verified client reviews and ratings, include:

  • Outsource Bigdata - (5/5 Ratings, 19 Reviews)
  • IdeasUnlimited - (5/5 Ratings, 14 Reviews)
  • Uniquesdata - (5/5 Ratings, 8 Reviews)
  • Triniter - (5/5 Ratings, 6 Reviews)
  • Central Hubspot - (5/5 Ratings, 5 Reviews)
  • Helpware - (4.9/5 Ratings, 11 Reviews)

Who are the best-rated BPO Companies on GoodFirms?

The best-rated BPO companies on GoodFirms, based on verified client reviews and ratings, include:

Which BPO companies have the lowest hourly rates?

Goodfirms has listed 5200+ BPO Companies based on reviews & ratings. Here are some outsourced BPO Companies:

What are some of the best BPO companies for small businesses?

The Best BPO companies for small business on GoodFirms, based on verified client reviews and ratings, include: