The textual representation of words that are spoken during a voice interaction is known as voice transcript. Voice transcript offers a view in the interaction between the customer and internal participants like conference, voicemail, agent, IVR (inte...read more
The textual representation of words that are spoken during a voice interaction is known as voice transcript. Voice transcript offers a view in the interaction between the customer and internal participants like conference, voicemail, agent, IVR (interactive voice response), or ACD (automatic call distributor).
In simple words, voice transcription means a written or notated record of a human’s voice. The key features of voice transcriptions are as follows:
For every speaker utterance, voice transcripts include timestamps. You can easily find out when a phrase was said with the help of timestamps.
Voice transcripts are readable as it includes words that are detected by the transcription engine.
There is a local search option in voice transcripts that allow you to find what you want within the transcript.
The event panel contains two lists - positive and negative, of all the detected sentiment analysis markers with their corresponding phrase.
You can identify the speakers throughout the transcript. These speakers can be customer, agent, voicemail, conference, ACD (Automatic Call Distributor), and IVR (Interactive voice response).
Benefits of voice transcription:
The audio or voice transcription services provide affordable pricing, unbeatable accuracy, and fast turnaround time.
Voice transcription enables people to send their interviews, research notes, and much more, which they can find in a fully-transcribed document in their inbox.
Big and small companies can make their content more accessible to a wider audience with voice transcription.
Companies can share their popular videos on social media through email marketing content or infographics.
In a matter of hours, a podcast episode can become an in-depth blog post or white paper with voice transcription.
The industries that produce content will be benefitted from audio transcriptions as it helps enterprises in being productive.
Voice transcripts provide a clear view of the conversation between external customers and the internal like IVR, agent, conference, or voicemail participants. It highlights who is saying what.
The user can overcome potential difficulties like volume, accents, timings, and connection quality with voice transcriptions.
Voice transcripts provide access to information stored in the audio. This information is used to improve employee training and feedback. It also helps in identifying business problems.
It is the written version of auditory experience. Industries like media corporations, legal offices, and higher education institutions find voice transcriptions essential to be productive. The enterprises can improve their production, time, and accuracy with the help of voice transcriptions. After important events or courses, you can have seamless and interactive ways to reference materials using voice transcription software.
If you are looking for top-notch quality voice transcription software, then you can explore the below the mentioned link: