Having realized that unsocial is the new normal; everyone everywhere is incorporating technological and other means to address safety concerns. Customers and invitees are making decisions whether or not to engage with a company based on its actions to mitigate risks while rebuilding pre-COVID human experiences.
Digital forms and eSignature:
In a recent project with a company providing software for the Insurance sector delegating them in switching to digital platforms for communications, we came to realize that these transformations will soon become mainstream even post-pandemic.
A sector where one-on-one meetings are requisites of sales effectiveness, sales efficiency, and productivity, moving to non-face-to-face-solutions in an effort to reduce direct human contact was a challenging matter. The COVID 19 trolls led to the onset of awareness and demand for insurances.Â
To get to grip with this abrupt pressure, this sector has greatly adapted digital forms to minus conventional meetings. It was abstract for insurers to pitch clients without human involvement, however, it did save their time in customer profiling, field underwriting, and the entire end to end process of insuring.
A customer’s self-serving needs are facilitated using digital forms. Inculcating highly proficient eSign tools and online meetings transformed the entire process into contactless.
DocuSign is an eSignature tool compatible with mobile and desktop devices to guide the user through an agreement and allows them to and drag and paste their eSignature in the document. A link is later sent to the recipient. The tool is not insurance industry-specific hence, micro or macro any enterprise can access this free tool.
Visitor Management System:
There is an advent of innovation in this particular period, one of which is the visitor management system with the help of which, keeping track of your traffic and ensuring the safety of your employees becomes manageable.
Vizitor is a free to download app that allows your visitors to check-in, submit details, send you notifications and also provide feedback forms. The limitation with this feature is that the user needs to touch a console in order to check-in. Hence it's not entirely touchless.
QR code and forms:Â
Certain surfaces such as fingerprint scanner, reception desk, or waiting chairs are most exposed to human contacts, obviously, it increases the spreadability of contaminants.
QR code scanner is an easy way out to ensure contactless entries. Some of the best QR based software are provided by eFacilityvms, Fidelity, The receptionist, Teamgo, and more.
Businesses small or big can customize their own QR code depending on the niche and can put it up at the entrance. The person visiting needs to download an app in their phone to be able to scan the code, fill-in an online form, and gain entry. They also need to fill up a self-declaration form online with the help of these applications.
With trade resuming, places expecting a large volume of transients are taking measures to prevent any infection from entering their premises.Â
These systems are also providing appointment management. Pre-booking appointments using the eBagde / photograph so that the host can know about the visitor.
Google forms:
Even micro-enterprises are making use of Google forms to replace traditional manual logging of employees to a rather more accurate attendance register with functionalities of recording time in and time out - a small but effective way to boost up contactless entries.
To maneuver safety risks is at the gravity of customer relationships in 2020.Â
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