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Call Center

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Every contact center manager should know that to provide excellent customer experience, choosing the best call center software in your contact center or call center is necessary. This step-by-step guide on how to choose call center software
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As a sales representative, it is critical to have a few killer sales closing techniques under your belt just in case you find your lead sitting on the fence, waiting for a final nudge.
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This free e-book helps you to understand all the challenges faced by call center agents while working from home and how you can overcome that.
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This actionable guide shows how you can make this reality. In it, we cover: The basics of Support As a Profit Center,Improving customer success, satisfaction and sales with “The Turn” and How to measure success for your unique operation.
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Intelligent virtual assistants, use artificial intelligence and machine learning (AI/ML) to automate repetitive tasks, freeing your customer-care teams to answer questions that are beyond the IVAs’ capabilities.
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How to automate your call centre quickly in a crisis, is a concise guide by DMI that helps you understand, implement and ramp up your customer care in such crisis by using intelligent virtual assistants.
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What is the most recommended video call app? I'm using Skype and Zoom, but they recently crash during my meetings.
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Updated 10 months ago
The need for digital interaction has increased during the current pandemic when the majority of employees of different organizations are working remotely. Regular and timely video conferencing solutions help the remote employees to work in a flexible...read more
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Which is the best calling software?
I love technology
Updated 11 months ago
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Calling platforms are no longer a luxury, but more of a necessity. However, video chatting software has been around for decades, they have become an important part of the official and unofficial communication today. It is a fact that face-to-face con...read more
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What are the best free online call center software?
Updated Last year
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As customer satisfaction is very crucial for the success of your businesses, so the importance of call centers can never be overrated. Call center software have features such as Call Recording, Call Barging, Interactive Voice Response System, Campaig...read more
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