Cross Platform Mobile Apps

In the era that we live in, mobile apps have become as essential as food and water. Apps today are redirecting industries, society, and the world’s economy. The rising technologies and the mobile app engagement has made a mobile-first approach to the default strategy. If you are a company that wants to connect with a broader audience, you need to design your app specifically in anticipation of winning customers and generate revenue.

However, there are a few challenges that your company needs to overcome while designing an app. One of the significant challenges faced by an app development company is to reach out to the consumers who are using new devices, versions, platforms, or operating systems every other day. The organizations have to pick whether they want to go for native ones [Android, iOS, Windows], or the cross-platform app. This is the point where many firms find it difficult to select a single platform for mobile app development.

If your company aims at acquiring more clients at a low investment cost, opting for a cross-platform app is the right selection at the initial stage. Later on, you can anytime ask for an upgrade or switch over to different platforms according to your audience.

Let us gain some insights into the significance of adopting cross-platform mobile application development:

• It makes it an easier task for mobile app developers to write, maintain, and deploy codes. In cross-platform apps, the codes are reusable, which eliminates the task of repetition. The mobile app developers can use these codes again for other platforms.
• Cross-platform app development is a cost-efficient solution, and by leveraging a single codebase, it will perform on various platforms. Hence, the mobile app developers can deliver an app with less investment of time, resources, and tools on an ecosystem to their prospects.
• The unified codebase helps a faster delivery of the apps in the market.
• The uniformity of the user experience is maintained due to its single codebase structure. Additionally, cross-platform mobile app development maintains the complete look and feel of the mobile apps irrespective of the platforms used.
• Cross-platform mobile apps make it an easier task for marketing teams to reach a large group of audience. When the application is capable of running on the significant platforms, there is no need to invest money or efforts in marketing individually for each platform.

Conclusion:

Summarizing the facts mentioned above, having a unified cross-platform app is an excellent option instead of building multiple apps for different native platforms. Some of the popular tools used for cross-platform mobile app development are Xamarin, React-native, Ionic, Titanium, and Phonegap, and a few others are some of the popular tools used for cross-platform mobile app development. OpenXcell is one such app development company that builds outstanding technology-driven cross-platform mobile apps. So, if you are interested in developing a mobile app for your organization or if you still have any queries, you may feel free to get in touch with our team of mobile app developers.

To build the Diet based Mobile Application you have Industry experience or the co-founder must have experience.

• Industry Expertise.
• Idea Prototyping | Patent Registration of your Idea.
• Investor OR Crowdfunding
• Hire the Best Mobile App Development Company.
• Domain Experience in the Diet-based mobile application (not necessary)
• Mobile app development experience (Prototype, Design, Development, Delivery)
• Product Support (Mobile app)
• On going development support of the upcoming versions, user requirement and flexible for the business proposition change based on the analytics.
• Market your app with the creative idea.

The mobile app market is continuously swelling up. Seeing the current pandemic situation when more and more businesses and companies are operating from home, the need for remote operations has increased. Thousands of apps developed daily in multiple genres, by the app development companies, are now produced by the remote-based developers. It is safe, timesaving, and efforts saving as well.

Even a large number of start-up founders and managers recruit remote native Android/iOS developers to help them develop the right products to the users. Many companies have started offering a common platform for developers and app development companies to match their job requirements and supply of workforce.

For example, a platform like Remoters, MyRemoteTeam, and Remote4Me, are a network of remote developers is launched to help them get a job in top companies and startups. This seems an easy and quick way for the businesses to pay remote teams, employees, consultants, and freelancers.

What skills do you want in your remote mobile developer to have?

Now, here are a few skills that you can look for to hire a remote mobile developer for your project.

· A remote mobile developer should adopt and embrace a flexible mindset and schedule.

· Should follow self-discipline and the daily practice of organization

· Should possess excellent verbal and communication skills

· Possess well-developed troubleshooting capabilities

· Keen interest in true work-life balance

How do you manage the remote developers?

The following steps help you to manage your remote developers efficiently. Check them out:

#1. Adopt known methodologies for project management.

#2. Foster accountability.

#3. Encourage a unified development philosophy.

#4. Stress over automating what can be automated.

#5. Establish reliable communication channels.

#6. Use video conferencing channel to bolster efficiency and morale.

#7. Take the benefits of time zone differences.

#8. Schedule independent technical reviews.

#9. If possible, hire an independent CTO.

#10. Use task and project management tools.

When the economy today is going freelance globally, you have to adjust to the realities before it is too late for tomorrow. ‘Remote’ is the new normal, and when you are following this guide to manage your remote workforce, it will not be an intimidating challenge to manage the team well.

Instead, fostering accountability, using effective communication channels, and implementing right tools will increase the efficiency of both your outsourced and in-house development teams.

With mobile applications becoming a necessity for businesses across countries, here's a guide for you!

Let’s Begin,

Building An App – Step 1: Determine Your Goal.

An idea becomes big only when you have done your research right! Setting a goal is of utmost importance. What is it that you want to accomplish with your mobile app? Begin with a pen and paper instead of coding and design!

Questions to ask yourself!

• What do you want your app to do?
• How are you going to make your app appeal to people?
• Are you solving any problems? What?
• How does your app simplify the lives of people?
• How will you market your app?

If you are looking to hit the bullseye in your business or ideas, defining your goals is a priority! Make sure that you don’t lack vision! Before leaping into anything, it is your job to make sure that you create a clear picture of what you want.

Key Takeaway - Be absolutely certain of the application that you want to build. Asses what problem is your app solving. What is your objective of developing this app? Also, come up with a roadmap.

Building An App – Step 2: Outline Your Ideas.

Wait Wait Wait! You still have time before you turn your laptop on! In step one, we listed out a few questions, indicating the purpose of your mobile app. Now, it's time to come up with a sketch of what your app will look like.

When I say sketch, I mean you very articulately present your ideas in a visual representation of your thoughts. Make a decision. Are you going to keep your app paid on the play store? Or, are you going to give your app away and offer ads in order to generate revenue?

Another option is to offer an in-app purchase. If you think this is what you want to do, make sure to sketch those ideas too! It is a good idea to ask yourself a couple of questions at this very step.

• What Kind Of User Authentication System Can I Build Into The App?
• Do I Know What My Target Audience Wants From An App?

Answering these questions should be your prime focus when you sketch the outline of your idea.

Key Takeaway - It’s absolutely unwise to jump onto the development phase without actually coming up with an outline of your app. Also, what are your expectations from it? This step is mandatory, primarily because if you aren’t certain of the thought behind your app, who would be?

Building An App – Step 3: Research. Do It Again! And Again?

Alright! Finally, time to turn on your laptop! However, that does not mean you start designing and coding.

Begin with researching! Get to know who your competitors are. I know, and it is kind of natural to feel that your app idea is one of a kind, but my friend, be rest assured that the numbers and the odds will never be in your favor!

Now, what you need to do is identify what’s lacking in the app idea of similar competitors and analyze, how exactly will you be bridging the gap, while making your app better.

Look for reviews that people wrote for your competitors. Find out what they liked and what was “an epic fail”!

From steps 1 and 2, you have your paper and pen. Alter your idea as per the suggestions and the information that you’ve gathered.

Now, it’s about time you validate your idea! Is your app really feasible? At this point in your ideation, you will essentially examine copyright restrictions and possible technical hold-ups.

Why is this step important? This is important mainly because it is going to save you a lot of big bucks in the future. Be wise. Don’t spend a lot of time and energy on an idea that won’t work. Figure out any glitches, and find ways around them so you don’t have to backtrack.

Now, the most important planning! How are you going to become rich by selling your app? How will you monetize your mobile application?

Is the research that you’ve done compelling you to change/alter the idea? What is your niche? Who is your audience? Determine these factors well in advance in order for you to narrow down your design ideas!

Once you have done all the relevant research, you can finally explore design ideas on the internet. Fit your fancy! However, be sure that your design should connect with your target audience.

By the end of your research, you must have the answers to the below-mentioned questions.

• Do you have an in-depth knowledge of the market and the segment you want to target?
• Is your app unique? Do you have competitors?
• What’s going to be your marketing strategy?

Key Takeaway - Once you have identified your competitors, make the most of it. Look out for what your competitors have missed. How have users reviewed their apps? Is there something you can take or amend in your app to avoid the limitations they faced? Your research is what’s going to make big bucks for you.

Building An App – Step 4: The Wireframe

What is a wireframe? In the tech bubble, a wireframe is essentially a glorified storyboard. The wireframe primarily enables you to take up your design and sketch, lay it over the table, fit in the missing puzzles, and provides clarity and functionality.

Consider this as one of the most crucial steps mainly because this will become the foundation of your mobile app’s development. Today, there are numerous websites such as wireframe in order for you to use, and bring your sketches to a digital whiteboard, along with functionalities such as icons and click through.

A Few Wireframe Websites.

• Axure RP 9
• Balsamiq Wireframes
• Pidoco
• Flowchart Maker
• Buy Adobe InDesign
• iPlotz
• The Digital Handwriting App
• The Omni Group
• Gliffy

Key Takeaway - A wireframe is a necessity if you are looking to create better designs. With the use of wireframe, you would be able to visualize the structure clearly, clarify the features of the interface, push usability to the forefront, save time and effort, and help to refine navigation.

Building An App – Step 5: The Designing Phase Alright! I know this is one of the most exciting steps and you’ve been wanting to get here since the beginning. Good News! It's time. Read More...

In earlier times, it was not easy and handy to make animations for an average person as they had to go for proper training for it. However, in the modern age, technological advancements have made it a piece of cake for anyone to create animation and GIFs on a smartphone with the help of animation apps. These apps enable you to design animation video using photos from your gallery. You can also use animation apps to make cartoon photos of your friends, family, and others.

So, are you looking for an animation app that enables you to design perfect animation or cartoons with your self-invented characters? With the help of these apps, you can create animation, cartoons, memes, doodles, and others on your smartphone.

I have listed below some of the best animation apps taht run smoothly and give the best results for both Android and iOS users:

1.Toontastic

Toontastic is one of the best animation apps developed by Google for both Android and iOS users. This app enables you to draw, animate, and narrate your cartoons on your smartphone. You can easily access this app by quickly moving your characters around the screen while describing your story. This app also provides a unique feature of recording your voice and animations and saving it on your device as a 3D video. Toontastic also consists of an amazing 3D drawing tool that allows you to design your characters for free.

2. PicsArt Animator

PicsArt Animator is a popular GIF and video maker app that enables you to create animations & cartoons on your Android or iOS device. You can create beautiful animation videos on your smartphone by quickly clicking a picture using your 3D camera apps. Additionally, this app also allows you to draw frame by frame animations and visualize them on your timeline with the play mode option. PicsArt Animator also comes with some advance drawing and sketching tools that can be used to make astonishing animation videos for free. This app also provides you with aid to create complex animations using multi-layering and controlling animation length and speed.

3. I Can Animate

I Can Animate a slow-motion animation app for both Android and iOS users. This app is available with both free as well as an app to purchase options with multiple features. You can make your personalized animations, save them, and share them with your friends and family. This app facilitates all based video editor options such as copy, paste, undo, redo, edit, delete, and various others. Additionally, you can also preview captured frames in the scrollable timeline.

4. Animation Desk

Animation desk is another excellent app that helps in creating animations and cartoons on Android or iOS devices. It is a free, user-friendly app with more than 45 different brushes. These brushes help in designing unique animation in various forms. Animation Desk helps you to frame animation from scratch easily, or design animations upon videos, images, PSD layers. One of the exceptional characteristics of this app is that it authorizes you to import videos and photos to your animations, along with making animations in layered form.

5. Stop Motion Studio

Stop motion studio yet another name amongst the best animation apps. This app allows the functionality for both Android and iOS users. As the name implies, this app is famous for stop motion movie making for android and iOS users. It also enables you to make slow-motion videos with multiple video editor options. Slow Motion Studio consists of a set of attractive features, which makes it easier to get into stop motion video. Moreover, it offers various modes such as overlay mode, grid mode, integrated movie editor, and several others to enhance your editing experience.

6. FlipaClip

FlipaClip is a cartoon animation app available for both Android and iOS users. You can relive your childhood and express your creativeness or professional skills in a fun way with this app. You can easily create your cartoons using frame by frame animation. Along with the video, you can import, add, remove audio to design a unique animation video with Flipaclip. This app also supports widely used formats such as MP4, GIF, and IMAGE SEQ so that you can build your app in your desired file format.

7. Animoto

Animoto is an accessible slideshow maker app for both Android and iOS users, which enables you to make slideshows on your mobile. With Animoto, you can add different photos from your phone album and add music to create a beautiful video or animation from photos. It is a perfect app that helps you to turn your memories into movies and also edit music before using it on your video. This app facilitates more than 100 distinct and unique slideshow styles with a licensed music library to make a free slideshow.

8. GIFMob

GIFMob is an animated GIF maker app for both Android and iOS users. You can create unlimited animations for free with this app. This app also helps you to covert stop motion to GIF, MP4 & save and share them with your friends, family, and others. GIFMob helps you to make animations using a camera or by selecting images and save stop-motion as an animated GIF or video file.

RoughAnimator

RoughAnimator is a renumerated animation app for Android and iOS users, which helps you in creating hand-drawn animation and runs on both the Android and iOS platforms. This app allows you to draw frame by frame animation, which can be easily selected and deleted based on its requirement. Rough Animator is a robust animation app for professionals as well as beginners. You can add unlimited layers to your design animation with audio and video import feature and you can also export your animation to QuickTime video, GIF, or image sequence.

Animation Amino for MAP

Animation Amino for MAP is one multi-feature app that runs smoothly on both Android and iOS platforms. One of the distinct characteristics of this app is that it allows you to chat with strangers using animation. This app also helps you in sharing your projects, finding inspiration, getting the latest news, and meeting other collaborators. You can easily make distinct animation on your smartphone and share it with your fans to increase your fan following.

Final Words: Different users and industries are successfully using all the apps mentioned above. You can select the app that best fits your requirements from the apps mentioned above.

Hi Jas, 

Yes, Now a days people are using Smart Phones as one of the very essential artilary to keep updated every time and transfer the necessary information on daily to daily basis. 

Main Advantage of creating a Mobile App :

1. You are instantly connected to your "End User/Customer directly".
2. You can quickly reached to your Audience for having new updates through App and inform them on the moment as i believe "Time is Money"
3. For any business, if you want a huge traction and make a presence in this overflooded Market, You have to be very Unique and the best way to keep your consistency is to provide your customer a better

"Service" which can connect you anytime and everytime whenever they want.
4. "Feedback"- To make your product more flexible and reliable, so more people can engage with it, take a survey with your existing customers who can directly and indirectly make your product more scalable, Quality solution via providing there invaluable feedback.

5. Last but not least - People are looking for Instant and Smart solution which can reduce there complexity and make there day to day life easier and for that they are ready to give "Value".

Therefore Mobile Application is very useful for a small to a big enterprise - for all to create a huge difference in the People Life.
Something which we do/doing for people to give better expereince which can create truely impactful life is worthy and ultimately this can bring alot of values to you and your business.

Give Value and Take Value!!!

Best Wishes,
Chitra(Jenny)

Flutter: Flutter is an open-source cross-platform UI software development toolkit developed by Google to create cross-platform applications for Android, iOS, Windows, Mac, Linux, Google Fuchsia, and the web.  

Flutter is a cross-platform application development instrument that combines the ease of development with native performance while maintaining visual consistency across different platforms. Let’s take a look at some of the pros of Flutter that are quite beneficial for the app development projects:  

Flutter solves the problems faced by traditional cross-platform approaches

Tech consultants had to meet lots of difficulties in making multiple versions of an identical product while following the cross-platform procedure. The cross-platform approach also causes user experience to lag behind that of a native application.  

Flutter provides the advantage of a “write once” approach, along with creating a high performance, “native” experience and overcomes various typical challenges that occur with the cross-platform strategies.  

Flutter provides smooth and easy cross-platform mobile app development. All you need is one codebase for both iOS and Android platforms and do not develop them both separately.    

Writing codes quickly

The majority of app developers consider Flutter as the faster & more dynamic mobile app development. Flutter enables the user to make changes in the code and find them straight away in the app. It’s Hot reload feature takes seconds to reload and helps the team of consultants to add features, fix bugs and perform experiments quicker. Flutter enables designers or testers to work together with a developer on the UI.    

Less Testing

A single app for two different platforms causes less testing and a fast Quality Assurance process.  

Quality Assurance specialists can save lots of their time as they have to check only one app.

Agile Apps

Flutter apps work smoothly and quickly, without hanging and cutting while scrolling. If you want to understand why and how it works from the technical point of view, read this article.    

Attractive Design

Flutter is specifically designed to make it easy to generate your widgets or customize the existing widgets. It provides a catalog of widgets to browse and view for its users.

Similar App UI on older devices

Flutter runs on Android Jelly Bean or newer as well as iOS 8 or more modern, which means that your new app will look similar, even on old versions of Android and iOS systems. Flutter does not ask for additional costs for supporting older devices.

Excellent for MVP

Flutter is the perfect app to show it to your investors when you need a Minimum Viable Product (MVP).  

Can Flutter be a roll of the dice for the users?  

As Google supports Flutter, there are many essential libraries with operational capabilities ready to be implemented. But Flutter is still at first hand, and not every functionality that you require can be found in these libraries. This means that your team of developers would need to build them by themselves, which can be very time-consuming. However, the Flutter team is actively involved in supporting its users by solving and answering the requested issues. This implies that the problem can be recovered in no less time as the support for Flutter is improving at a rapid pace.  

Can Flutter be considered for your next mobile app development project taking into account its pros and cons?  

Flutter has many more advantages for business and development teams than drawbacks. With this software, the users get an opportunity to operate an app that is beautiful, high-performing and outstanding and that fits your custom needs and requirements. It’s worth trying Flutter, specifically if you are looking for a cross-platform app that operates smoothly on both iOS and Android.  

A flutter is a good option when the user wants to develop a progressive web app and instant apps, the apps that connect easily with any hardware via Bluetooth, and the apps that demand rare, little-known & native libraries.  

The majority of people require Low-Code development platforms software to provide them sufficient aid with application templates, data migration, and UI code extension. Some of the Low-Code development platforms that reviewers consider over Flutter are KiSSFLOW, Outsystems, Salesforce Lightning Platform, Zoho Creator, Pega Platform, Mendix, and many others. Flutter stacks up to the competition, with these companies which provides you with even other options to consider.

I’ve used Adobe Premiere Pro CC, Audition, Movie Maker, Sony Vegas, Davinci Resolve, and iMovie, and I found that without a lot of training, it is hard to make something truly creative. Some of the apps I mentioned are free but include a pro version with most of the features you would want. If you just want to get started at the beginning and make great videos with custom animations, graphics, captions, transitions, filters, and more, I recommend downloading Write-On Video from Kdan Mobile. I’m on the Kdan team, and I love to use Write-On Video because it has just the editing functions I need, and none of the extra things I don’t. I can create clips super fast, and focus on the creative aspects, instead of the confusing interface. I use it to make time lapses, recording videos, clipping and converting, and to add captions and combine different media together. It even works with the popular AnimationDesk software from Kdan, so I can create animations from scratch in minutes, and transfer into Write-On Video for a professional quality movie. It’s free, and you can download it now on the iOS and Mac App Stores, and see what you can create today.

The advancement in mobile app technology has led people to perform most of their tasks on their phones. This process has reduced the usage of pc or laptops to a large extent. Video editing is one such task, which people find it easier to do on their smartphones. Though there is a plethora of video editing software available for PC, free video editor apps for Android smartphones are trending on the Google Play Store.

These video editor apps deliver easy functionality along with a range of amazing features. Users can instantly make videos and post them on their social media with the help of these video editing apps.

Find below the collection of best Android video editor apps which are available for free in Play Stores:

1.Viva Video

VivaVideo has a collection of impressive video editing features, and it is explicitly designed to create professional-looking videos directly from your Android device. This app delivers numerous user-friendly effects ranging from stickers and filters to animated clips and subtitles. Viva Video has an inbuilt slow-motion video and slideshow maker. It also offers some critical functionalities such as cutting and pasting videos, trimming, merging clips, and various others. Videos developed via this app can be directly shared on different social media profiles. This app has a user-base of more than 200 million and is considered one of the best video editing apps worldwide.

Extensive Features:

• Built-in slow motion video editor
• Option to select collage templates and themes
• Merging video clips for making a collage

2. FilmoraGo

FilmoraGo is a popular Android video editor app that is used worldwide. This app enables users to perform various functions such as trimming, cutting, and adding themes, music, and similar features. It also assists in developing square 1:1 videos for Instagram, 16:9 videos for YouTube, reverses videos, transition videos, slow-motion videos, text addition, and several other features to create impressive videos. FilmoraGo includes some in-app purchases, but a majority of the features are available for free. With this app, users can either save videos directly to their gallery or share it straight to any social networking site.

Extensive Features:

• Enables to preview clips in real-time
• Imports photos and videos from various social media profiles
• Wide range of templates and effects available
• Collection of professional editing tools

3. Adobe Premiere Clip

Adobe Premiere Clip is an Android video editor app that allows its users to edit any video right from their Android device quickly with its fast and fun functionality. The most efficient feature of this app is to create automatic videos for users with any photos or clips they prefer and share it on their social media. Moreover, users can also edit videos with several editing features such as cutting, trimming, adding transitions, music, filters, effects, and lots more. Adobe Premiere Clip is free to download and does not display any ads.

Extensive Features:

• Creates videos instantly in automatic mode
• Exports created videos to Adobe Premiere Pro CC
• Dynamically balances auto mix feature in the background music

4. VideoShow

VideoShow is an award-winning and one of the best free video editing apps for Android in the Play Store. This app provides a user-friendly interface, is reliable, and easy to access. Along with the excellent editing features, this app enables users to beautify their video by adding text, effects, music, and sound effects or even perform live dubbing. Moreover, the users get to select from more than 50 themes and adjust the video's size by compressing it. Another efficient feature of this app is that it never compromises on quality and has no video duration limits.

Extensive Features:

• Provides beautified videos, vlogs, and slideshows
• Offers the option to blur background
• Allows to adjust audio speed and voice enhancement features
• Adds different background music
• Converts the soundtrack of a video to mp3

5.KineMaster

KineMaster is a free video editing app for Android that comes with a combination of a well-designed interface and powerful features. Users can drag-n-drop different media files quickly and import them to the app. KineMaster offers efficient options to create professional videos in real-time. It also allows users to add various types of transition in between video fragments, or add blocks of texts or subtitles in the video.

Extensive Features:

• Offers a combination of different layers of videos, images, text, effects, overlays, stickers, and handwriting
• Enables instant preview feature for viewing the editing
• Provides on-point volume control at different moments within a clip

All the video editing apps mentioned above are used by a large number of people across the world. These editors enable their users to arrange the clips to perfection. Later, the user can upload the created videos to Facebook, Instagram, Twitter, YouTube, and several other social media channels.

Unhappy customers don’t last long and leave company services quickly.  But when they leave, they don’t just disappear, but they take a part of business away from business owners. Globally, the average value of a lost customer is $243. The business owners might not enjoy bearing the cost of lost customers.  

Over and above, if you are not taking care of your customers, your competitor will.  As per one of the survey reports, 61% of consumers make their business to a competitor when they end a business relationship. The best way to solve customer service related issues is to embed your business with the best customer support solution. 

But before we look into some of the best customer support platforms, we will check what makes customers leave your company and critical aspects of customer service software.

There was a survey conducted in the U.S regarding the customers switching to other companies.  Here are the reasons represented in percentage.

( Image source: customer-support.financesonline)

Key aspects of customer service software

Before you choose a customer service platform, you must check a few features before buying it.

• Customer management
• Workflow automation
• Multi-channel Support
• Integration
• Security and permission
• Monitor and track
• Collaborative Workspace
• All basic features ( Chat support, email support, etc.)

Some best customer support software

1) Zendesk ( free trial 14 days)

This powerful, cloud-based customer support provides a suite of essential support solutions, including help desk, live chat, and knowledge-base management. You will find live chat features and a customizable front-end portal. Salesforce and Google Analytics can form integrations with this tool.  It includes predefined ticket actions, guided mode, dynamic content, business rules, customer context, and collaboration.  It provides services to over 40,000 small and large enterprises such as Groupon, Disney, and Rovio. 

2) Freshdesk ( Free/ Free trial 21 days)

With an array of features like canned responses, automation, and more, Freshdesk is truly free helpdesk software.  The solution enables you to automate your repetitive work and saves your valuable time. The cloud-based platform offers multi-channel features that assist you in analyzing team performance, improvising support efficiency, and delivering customer loyalty.  The software is also available as a mobile app for iOS, Android, Blackberry, and Windows Phone. It provides support to your clients even when you are away from the desk.

3) Zoho desk ( (Free/ Free trial of 15 days)

Zoho desk is one of the renowned and recommended services of Zoho.  Zoho Desk is a free customer service software with three users.  The app offers customized and scheduled reports, graphical dashboard, and happiness ratings to analyze customer satisfaction.   The client can learn more about their customers by raising the tickets and assists the feeding of customer information.

4) Hubspot service hub ( Free Trial available)

Service Hub is built for service teams, but it’s united with the Marketing and Sales Hubs. It means all your growth teams — marketing, sales, and service — can now share a single view of the customer.  The user can log customer issues as tickets that can be assigned to members of your team, organized and prioritized, and tracked in a central location.

5) Helpspot (21 days free trial)

Helpspot supports unlimited customers and uses as many custom fields, mailboxes, and self-service portals as you need. All fully customizable. It automatically assigns tickets to team members as well as notify customers about it. All reports are updated in real-time so users can easily track new trends.  It gives the user a choice between keeping their data on your own servers or storing it in their cloud without charging extra.

6) LiveAgent ( free trial 14 days)

LiveAgent combines excellent live chat, ticketing, and automation that provide exceptional support to your customers.  Users can reach customers through email, voice calls, and social media.  LiveAgent also helps rate individual agents and make the most of social media channels. Their tools give agents a complete, shared view of every customer and interaction.

7) osTicket (free and open-source) 

osTicket is an open-source help desk management solution that renders ticket management and IT asset management within a suite.  The system can only be deployed in the cloud and is suited for small and midsize enterprise customers. The user-friendly app arranges, runs, and records incoming support requests.  The software directs the inquiries created via web-forms, email, and phone calls. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers. 

8) Salesforce essential (Free Trial Available)

“Salesforce Essentials” is an end-to-end solution for small businesses to easily and quickly implement a lightweight CRM-cum-service infrastructure.  Small businesses can also deploy the Service Cloud Essentials module for customer support teams. The automation feature is available for repetitive tasks like routing the question to the right agent and assigning work according to expertise. It also includes features that enhance customer loyalty like multi-channel console, 360-degree customer reviews, and pipeline tracking. It even has built-in collaboration tools that include ticket queueing, case auto-assignments, and task management.

You can  also explore - OXON, Jira service desk, Happyfox, Atera Giva, Crisp, etc.