A brand as great as yours deserves great marketing. Grounded in results, Major Tom helps your ROI and ROAS blast off with planning and performance under one roof. With us, you’ll get strategic innovation as well as top-tier tactical execution.
That is why brands, including PepsiCo, SAP, DoorDash, and Criteo, partner with us.
Your Major Tom team is made up of some of the brightest minds from all corners of the web. And, the people are custom-picked to suit your organization’s needs.
By getting to know your brand inside and out, we can innovate on your behalf — it is why we favor long-term partnerships. Covering the full spectrum of strategy, marketing, development, and creative in New York, San Francisco, Vancouver, Toronto — and remotely — there’s a Major Tom team for you.
Focus Areas
Service Focus
- Digital Marketing
- Web Development
- E-commerce Development
Client Focus
- Medium Business
Industry Focus
- Business Services
- Consumer Products
- E-commerce
Major Tom Executive Interview
As President of Major Tom, my role is fairly multi-faceted. I am responsible for the long-term strategic vision of the organization, as well as culture and new product development. Beyond that, I am fairly involved in leading the initial stages of many strategic engagements with our clients, as well as supporting the business development team.
There are perhaps too many to list, so I’ll focus on the most important: the people. We are a service-based industry, which means that the quality of our work, and the quality of our delivery of that work, is paramount. You can have the best processes, the best positioning, the best tools, but if your people aren’t great, you will not be successful.
Major Tom Clients & Portfolios
Key Clients
- PepsiCo
- Jacuzzi
- SAP
- DoorDash
- Hootsuite
- KPMG
- Canon
- Motion Picture Association of America
- TSN
- Bell Media
- The Salvation Army
- Mission Hill Family Estate
- Clarins
- Maison Birks
- Teck Resources
- Seneca Collage
- NYU
Major Tom Reviews
- All Services
- Digital Marketing
- Web Development
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
Creative + Communicative
Review Summary
What was the project name that you have worked with Major Tom?
Program Branding
What service was provided as part of the project?
Digital Marketing
Describe your project in brief
A program branding exercise that involved naming, creating digital assets, and an explainer video.
What is it about the company that you appreciate the most?
Super easy to work with, punctual, responsive, out of the box thinking.
What was it about the company that you didn't like which they should do better?
Nothing really, I would say maybe their creativity needed to be reeled in or directed once, but it was actually kind of nice to see a completely different direction the project could have taken.
Excellent agency to partner with
Review Summary
From Google Ads to social media campaigns to Connected TV, their proficiency shines. Major Tom is not just a vendor but a valued partner in our growth journey. I highly recommend it to businesses seeking a top-tier paid media agency!
What was the project name that you have worked with Major Tom?
Retainer / Ongoing ser
What service was provided as part of the project?
Digital Marketing
What is it about the company that you appreciate the most?
We highly value proactive communication and transparency, which are hallmarks of their service.
What was it about the company that you didn't like which they should do better?
Occasional delays in reporting and sometimes communication
Ongoing Marketing
Review Summary
What service was provided as part of the project?
Digital Marketing
Describe your project in brief
Major Tom is the digital advertising agency we use at my company. They're incredibly efficient and knowledgeable! We are so appreciative of their insight and support.
What is it about the company that you appreciate the most?
Major Tom is the digital advertising agency we use at my company. They're incredibly efficient and knowledgeable! We are so appreciative of their insight and support.
What was it about the company that you didn't like which they should do better?
I think they could be a bit more responsive but I also say that acknowledging that on the client side, we are often scatter-brained as well.
Excellent service from end to end
Review Summary
What was the project name that you have worked with Major Tom?
Lookalike remarketing
What service was provided as part of the project?
Digital Marketing
What is it about the company that you appreciate the most?
Weekly touchpoints to keep up-to-date with all the ongoing projects.
What was it about the company that you didn't like which they should do better?
Nothing that I can think of.
Client-focused agency with tailored solutions
Review Summary
What was the project name that you have worked with Major Tom?
Annual Digital Campaign
What service was provided as part of the project?
Digital Marketing
What is it about the company that you appreciate the most?
Highly responsive. Data-driven solutions.
What was it about the company that you didn't like which they should do better?
N/A
Collaborative and Reliable Partners
Review Summary
What was the project name that you have worked with Major Tom?
Website Redesign
What service was provided as part of the project?
Web Development, Digital Marketing
Describe your project in brief
Major Tom helped us completely redesign our website from the foundation up. Through it all they were steady partners who supported our vision, took feedback in stride, and helped us bring our brand to life on the site. This is the second website redesign I've worked on with their team and would recommend them to anyone looking for a partner on a project like this.
What is it about the company that you appreciate the most?
Reliable communication, thoughtful strategy, and true investment in the brands they work with. They always come to the table excited with new ideas on how we can continuously evolve how we show up and help us bring those visions to life.
What was it about the company that you didn't like which they should do better?
As a longtime client, the one area I find some frustration in is when there's turnover or hand-off from project leads or when roles are transferred, I feel like their internal documentation could be improved when it comes to how our established workflows and project executions should be flowing.
Major Tom
Review Summary
What was the project name that you have worked with Major Tom?
Corporate
What service was provided as part of the project?
Digital Marketing
What is it about the company that you appreciate the most?
Major Tom's team is a pleasure to work with. They are responsive, professional, friendly, and always willing to help. This, along with their knowledge and resources, is why they have remained a leader in their industry.
What was it about the company that you didn't like which they should do better?
Nothing comes to mind.
One of the best firms to work with
Review Summary
What was the project name that you have worked with Major Tom?
Corporate Website Re-Design & Development
What service was provided as part of the project?
Web Development
Describe your project in brief
Layfield required a complete company website redesign, from research to development. Major Tom adopted the project from the initial stages, from individual interviews, creating Voice guides, copy-writing, and final development. To this day, we still use their services for any required updates and changes.
What is it about the company that you appreciate the most?
Their approachability and problem-solving approach to their job. Great results.
What was it about the company that you didn't like which they should do better?
It is hard to meet with them in person, but their online response it top notch.
Client-focused agency with proven experience executing large-scale digital advertising campaigns.
Review Summary
What was the project name that you have worked with Major Tom?
Ongoing digital ads for Seneca College
What service was provided as part of the project?
Digital Marketing
Describe your project in brief
Ongoing digital ads across various platforms (social, programmatic, video, etc.) promoting Seneca College's various offerings on a brand-level and program-specific level. A large number of ongoing campaigns running simultaneously.
What is it about the company that you appreciate the most?
audience-focused, results-oriented campaigns that align with our brand’s overall strategic goals
weekly calls to align strategy and touch base on ongoing initiatives
What was it about the company that you didn't like which they should do better?
occasionally experienced slow response times via email in relation to campaign questions
Hi Alison, thank you so much for the review and I have made a note about the response time. Wishing you all the best this festive season!
We've been a client for over 10 years and have continually been impressed by their high level of expertise, communication + professionalism.
Review Summary
What was the project name that you have worked with Major Tom?
Ongoing Support for Blanche Macdonald Centre
What service was provided as part of the project?
Web Development, Digital Marketing
Describe your project in brief
Major Tom's services provide ongoing support for our school in the Google and Microsoft realm, SEO etc. Previously they have helped us with Meta ads. Monthly reports and recommendations.
What is it about the company that you appreciate the most?
Our Accounts team are really great communicators and understand our business well.
They have a very strong Google Ads team that are always on top of everything.
What was it about the company that you didn't like which they should do better?
Would love for them to expand their service offerings to include Tiktok.
Thank you for the review, it means a lot from a client we have worked closely with for the last decade. Regarding TikTok, we are working on building this out more robustly. Stay tuned!
Major Tom is a great strategic partner, they dig into research and want to go deep into platforms.
Review Summary
What service was provided as part of the project?
Digital Marketing
What is it about the company that you appreciate the most?
the team is very friendly and knowledgeable in there areas
What was it about the company that you didn't like which they should do better?
I would like them to step outside of their comfort zone a bit more.
Thank you for your view, Robin. It is great to hear what you think of us and I'll be sure to pass your thoughts onto the team. Here's to an even better 2023!
Major Tom was a good website and Google Ad partner for several years.
Review Summary
What service was provided as part of the project?
Web Development
What is it about the company that you appreciate the most?
Deep knowledge of Google Ads, ROAS, website development, web design, SEO
What was it about the company that you didn't like which they should do better?
Started to take our business for granted after we had been a client for several years
Hi Chris, many thanks for your review especially as you have been both a client and partner with Major Tom.
Key strategic partners for 12 years+, the best in the biz
Review Summary
What service was provided as part of the project?
Digital Marketing
What is it about the company that you appreciate the most?
They are industry leaders - we are always kept ahead of new developments
What was it about the company that you didn't like which they should do better?
No specific recommendations to share at this point in our working relationship
Having been a partner for so long, your review is incredibly important. So thank you, Blair, for sharing such a glowing review. You and your team have been incredible to work with and here's to an even brighter future!
Major Tom was friendly, super knowledgeable and responsive—I'd work with them again.
Review Summary
What was the project name that you have worked with Major Tom?
Ongoing Digital Marketing Consultation + Analysis
What service was provided as part of the project?
Web Development
Describe your project in brief
Ongoing Digital Marketing Consultation + Analysis, centering around Google Ads. MT recommends Google products and analyses + interprets the results of our campaigns. They are really up-to-date on any changes (however subtle!) Google has made to any of their ad systems.
What is it about the company that you appreciate the most?
Easy access to answers from their team. This was invaluable!
Friendly folks working there who took the time to understand higher education's unique ad needs.
Customization of services was super handy, especially for changing ad budgets.
What was it about the company that you didn't like which they should do better?
Nothing, really. They were wonderful to work with and took the time to really understand our business.
Thank you so much for the detailed and honest review, Morgan. We hold ourselves to our 5 core values and it's great to see how our partners benefit from this. Here's to a greater 2023!
It has been my absolute pleasure to partner with Major Tom for the past 10+ years
Review Summary
What service was provided as part of the project?
Digital Marketing
What is it about the company that you appreciate the most?
They have highly knowledgeable people to thoughtfully cover all things digital, from website basics to complex campaigns, SEO strategy to online ads t
Their finger is firmly on the pulse of current trends, and they always have future-proofing in mind to anticipate client needs and stay ahead of chall
What was it about the company that you didn't like which they should do better?
Keep up the amazing work that you do in all things - please!
Thank you so much for your glowing review, Theresa, you have made our day! It has been, and continues to be, an absolute pleasure working with your team. It takes two to make a fantastic partnership so thank you all for being such amazing team players and human beings in general.