Grinteq

Your well-rounded partner in ecommerce

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Grinteq is a boutique digital commerce agency with deep technical expertise, the key partner that helps businesses implement digital commerce solutions.For more than six years we've worked with 50+ brands developing custom ecommerce solutions and optimizing their web stores.We covers consulting, business analytics, design and web and app development across Salesforce, Adobe Commerce (Magento), Shopify and other top-notch ecommerce platforms. The team of multi-disciplined software experts with JavaScript, Python, PHP, Ruby, Kotlin, Swift, Typescript and other skills applies best practices and frameworks, such as React, Vue.js, Angular, Node.js, Laravel, Ruby on Rails, .NET, etc.

$50 - $99/hr
50 - 249
2016
Locations
United States
1412 Broadway Fl 21v, NYC, New York 10018
+1 347 305-10-85

Focus Areas

Service Focus

20%
20%
20%
20%
10%
10%
  • Mobile App Development
  • Web Development
  • Software Development
  • E-commerce Development
  • Web Designing (UI/UX)

Client Focus

60%
20%
20%
  • Medium Business
  • Large Business
  • Small Business

Industry Focus

90%
10%
  • E-commerce
  • Information Technology

Grinteq Executive Interview

Sergei Lakishik
Sergei Lakishik
CEO
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Please introduce your company and give a brief about your role within the organization.
My name is Sergei Lakishik, and I am the CEO of Grinteq - a boutique digital commerce service provider with deep technical expertise, the key partner that helps businesses implement eCommerce solutions. We are fully remote and have 70+ experts from 20+ different countries, and with our 4 on-the-ground offices, we cover North America and EMEA regions.
 
Working across a range of platforms, such as Salesforce Commerce Cloud, Magento, Shopify, and others, the Grinteq team is addressing the needs of several segments: 
We help small retail companies either land or grow their business online by providing tech consulting, design, and build services to their online stores;
  • We help mid-to-large online marketplaces by making sure their tech can support the set business objectives, which usually requires specific tech stack expertise;
  • We assist other large B2B eCommerce agencies with the supply of rare tech skillsets to reduce their operational and labor costs;
  • Finally, we work with B2B products within the digital commerce area as their reliable partner in delivery, understanding their business objectives, and providing value across SDLC.
As a CEO, I am responsible for managing Grinteq’s general operations - I supervise the company's strategic and business aspects.
What is the story behind starting this company?
Grinteq was born 6 years ago. There were just 3 of us: myself and 2 co-founders - Nick and Mika. We started it as a software development business and grew pretty quickly. Several years ago, we realized we had a fabulous pool of professionals within eCommerce development, a good hand of leading commerce platforms, and a deep understanding of the eCommerce ecosystem and which parts of it are relevant to specific clients. That's when we repositioned ourselves as digital commerce developers, all about technology within the growing eCommerce industry.

A fun fact - we were fully remote from the beginning before it went mainstream during the Pandemic. And now, we are a team of focused, agile, and super-friendly engineers, testers, and project managers, who love the dynamics of the industry we work in.
What are your company’s business model – in house team or third party vendors/ outsourcing?
We have an in-house team of experts who join client projects on a team extension or project basis. When clients already have a plan and a management team in place, they usually come for a specific skill set. The other part of clients who want to focus on their current business and outsource a project - come for a fully-delivered package.
How does your company differentiate itself from the competition?
Our strongest side is our engineering team: Middle+ and Senior engineering skills in a rare tech stack with a confident track record and acclaimed technical certifications. And all this expertise comes at a price that matches clients' expectations.

Apart from that, working with Grinteq is easy: no administrative burden and bureaucracy - easy contracting, flexible hiring models, capacity scalability, and fast delivery.

We always take a partnership approach and long-term commitments - most of our clients stay with us for years.
Grinteq keeps it all under one roof - we strive to drive, care, and simplify.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
The industries in which we operate are Retail & Consumer Goods, Apparel & Fashion, Wholesale, IT & Services, Computer Software, Financial Services, Manufacturing, Marketing & Advertising, and Mobility - basically, anyone who is somehow connected to eCommerce. The repetitive engagements ratio is about 80%.
Please share some of the services that you offer for which clients approach you the most for?
It is the services within the Salesforce ecosystem and Salesforce Commerce Cloud in particular: consulting, implementation, customization, LINK cartridge development, Salesforce CPQ, and other Clouds (such as Marketing, Sales, and Financial Cloud) setup.
On that note, we work across the ecommerce ecosystem and see lots of requests for webstore development, implementation of desirable architectures (Headless, Composable, etc.), platform migration, payment gateway development, and even existing webstore performance optimization.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We judge the customer satisfaction rate by their feedback during/after the engagement and what they are ready to say in their reviews on independent services review platforms, such as GoodFirms. Generally, it's 4.9-5 out of 5.

Of course, each customer gets a personalized approach. As a professional services organization, we have catered processes and assessment systems with touchpoints during the overall project length. We check and monitor whether we deliver per defined SOW, per client objectives and KPIs, and regularly gather feedback on the development and project team.
What kind of support system do you offer to your clients for catering to their queries and issues?
When you work in the services business, you work in the "people" business. Hence, our strength is our availability to clients. Each client gets a dedicated account manager monitoring the progress and ensuring smooth delivery per requirements. For communications, progress tracking, and reporting, we either use Slack, Jira, or other tools preferred by the client - we always discuss it and set up communications standards before the beginning of the project.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
The payment structure usually depends on the engagement model: it could be either Time & Materials or Fixed-Price. The latter is common for projects with defined timelines and outcomes. We agree on the payment structure during contracting and either split the payments per project stage or follow monthly invoicing and billing - as per individual agreements with clients.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
This one is not easy to cover as different projects require different skillset - and the monetary value differs, too, of course.

If we talk about a development project - we work with a minimum budget of $10K. However, some clients need just some Support & Maintenance for their online store or additional design elements - it's an entirely different story.

I wouldn't focus here on a specific number: each client has very different needs, and there is a massive gap between developing, say, a payment integration for Salesforce and launching a basic webstore on Webflow or Shopify.
What is the price range (min and max) of the projects that you catered to in 2021?
Following the previous answer, the min and max pricing would be very different: from $5K to $350K for projects, depending on client needs and requirements, and even up to $600K for team extension services - if used regularly.
Where do you see your company in the next 10 years?
Great question! It reminds me of a similar one during a classic interview - "Where do you see yourself in 10 years?"
As a company, we are ambitious - with the defined, planned growth of 20% each year. We are and will continue to be a reliable partner for software delivery within the eCommerce segment.

What will probably change - is the technology stack we work with. Everyone who works in eCommerce comes across new commerce platform launches, the emergence of new architectures to address rising business needs, and even the buzzing eCommerce in the Metaverse. This will require forward thinking and a proactive approach, which we gladly take daily.

Grinteq Clients & Portfolios

Key Clients

  • Square
  • Scalapay
  • StadiumGoods
  • Riskified
  • Born
  • Welearn
  • Decred

Scooch
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Scooch
  • Scooch screenshot 1
Not Disclosed
30 weeks
Healthcare & Medical

Scooch offers best-in-class nutritional and dietary dog supplements.

We were happy to join up with Scooch at the stage of their transition from a simple ecommerce website towards becoming a fully fledged pet wellness platform. Foremost, Scooch wanted to increase their Shopify store conversion by updating its design and implementing new features.

On top of this, they wanted to go beyond traditional vet visits by coming up with modernized development enhancements, such as a pet health dashboard with online vet recommendations to improve the health of dogs.

We took on the challenge of making a "healthy" digital environment for caring dogs lovers by getting the most out of Shopify. This very circumstance in a way also predetermined for us a number of integration challenges.

Our goal was to deliver the optimal technical solution to reflect the Scooch’s business idea - one subscription that would cover pet’s healthcare end-to-end.

The upselling function developed by Grinteq resulted in a substantial increase in new orders. Overall, according to their A/B tests, Scooch observed a 22% rise in revenue.

Faru
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Faru
  • Faru screenshot 1
$100001 to $500000
100 weeks
Business Services

Faru is a dynamic digital agency based in Munich.

They provide hands-on consultancy on how to create listings for products, handle pricing and stock, and enhance presence on Amazon. On top of this, their job involves providing market performance analytics and insightful data.

During their journey towards digital maturity, Faru recognized the need for a fresh spark: rebranding, a new website, and innovative tools to improve communication with their clients.

‍Later, Faru also engaged Grinteq into their Amazon data project. They asked us to support their data analysis process by developing with a technical solution for assembling useful data from various sources.

As a result of collaboration with Grinteq, Faru launched a sleek, mobile-friendly, and easy-to-navigate website that accurately portrays the company and its expertise, and has propelled it to the new heights.

Supporting the client further, Grinteq has developed a unique tool for Faru that enabled more effective collaboration with clients through the use of interactive presentations.

And finally, a brand new Faru Data App now aggregates and processes information from various sources to help its end-users make informed strategic decisions. The tools Grinteq developers coded let them easily monitor product, vendor, category, and performance data.

Mattress Store
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Mattress Store
  • Mattress Store screenshot 1
Not Disclosed
100 weeks
Consumer Products

The client, a European D2C sleep brand has reached 170% growth in 2020 and was looking for a reliable technical partner to maintain the outdated Magento 1 platform.

During the ongoing collaboration, Grinteq has provided Magento support and assistance in software upgrades for the checkout process, sales and warehouse operations, managing technical vulnerabilities.

Due to the partnership with Grinteq, the client could keep the rapid growth of the business, delivering a high-quality shopping experience to their customers. The effective technical support allowed them to focus on the new business strategy development, preventing sales and clients loss.

Openmind
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Openmind
  • Openmind screenshot 1
$500000+
45 weeks
E-commerce

Openmind (now part of Accenture Interactive) is one of the most prolific Italian companies ahead of the game, both in digital transformation and ecommerce. Openmind's customers required quick scaling of their teams with Salesforce Commerce Cloud and React Native technical expertise. The agency engaged Grinteq to address client demand in the rapidly growing commerce market.

Within a month, Grinteq scaled up the Openmind team with 8 senior engineers, who fit their technology and company culture requirements.

Grinteq enhanced Openmind’s React Native development capabilities for the digital transformation of the eighth-largest retailer in the world. They also boosted Openmind’s SFCC development for a children's clothing and maternity goods brands.

Grinteq helped Openmind to keep their delivery operations stable. Without sacrificing the quality of the software they offered to customers, Openmind overcame the global lack of seasoned SFCC developers and solidified their position as a reliable technology partner.

Faction
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Faction
  • Faction screenshot 1
$50001 to $100000
12 weeks
Startups

For the newly-born Silicon Valley startup Faction, it was critical to build a website that could cover three needs:

  • illustrate the vision of the driverless future
  • boost their brand's exposure
  • build the credibility of their business in front of potential customers

The client also needed to develop an MVP for the mobile app. This app would allow users to request and summon a driverless vehicle and drive it once it arrives.

For designing and building a website we opted for Webflow. It let us complete the project within 3 months with one designer-developer.

Next, crafting a compelling brand story. The goal was to showcase product features and communicate the company's mission. Immersive design and highlighted colorful tracks created dynamic storytelling. Scroll-triggered animation based on optimized video files allowed us to keep fast site loading speed. 3D visualization of the objects embodied the effect of the real-life mode. With the help of the mouse, a user can simply follow the vehicle’s journey.

Based on the website design style, we developed the MVP of the “Vehicle on Demand” mobile app. The app was published on Test Flight, which allowed the team to gather initial feedback from early users and plan further steps in its development.

welearn
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welearn
  • welearn  screenshot 1
$100001 to $500000
28 weeks
Education

The client was looking for React Native developers to assist in MVP development for the wehorse streaming platform.

Grinteq developers picked up the app at the prototype stage. They migrated it from Expo to a clean React Native language, enabling new functionality that was hard to realize with the previous technology. 

The application now supports multiple configurable targets. Done job also lets create standalone apps with its content and branding but the same codebase. This way, the client cut their costs on further development and built a long-term strategy of launching new products on the market.

Square
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Square
  • Square  screenshot 1
Not Disclosed
20 weeks
E-commerce

To empower businesses and people to participate and thrive in the economy, Square offers software and hardware tools that make payment processing simple. Together with Square Grinteq developed a payment integration for ecommerce stores running on Salesforce.

Starting with the technical analysis of the app architecture, the Grinteq team found a way to build precise associations between Salesforce and Square systems to provide transparency and security for the payment process.

With the pre-built online integration for Salesforce, Square payments became available for a wider audience, supporting the brand growth at speed and scale.

Stadium Goods
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Stadium Goods
  • Stadium Goods screenshot 1
Not Disclosed
100 weeks
E-commerce

Throughout the long-term partnership with Stadium Goods, Grinteq ecommerce developers have helped to improve the list of operations including:

  • the simplifying of the intake process to enable a single product shipping for consignors
  • the integration of the Stripe online payment processing to make the platform open for the European buyers
  • UI refactoring of the shipment flow, UX improvements, and fixing of the number of server errors

Altogether the new functionality enhanced the overall CX, contributing to the market share growth of the client.

Partial.ly
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Partial.ly
  • Partial.ly screenshot 1
Not Disclosed
12 weeks
E-commerce

Partial.ly team requested the full-cycle custom Magento plugin development including its further marketplace adjustments, maintenance, and support.

Gathering the tech needs of the client, Grinteq developed a Magento 2 plugin covering all stages of the process: preparing module skeleton and configuration, API implementation, testing, adding a new payment method to the checkout, adding widgets, requirement notices, popups and more. To simplify its further deployment, we provided clear documentation and detailed instructions for the process.

As a result, the Partial.ly app has become available for web stores running on Magento 2, gaining new customers for the service.

Scalapay
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Scalapay
  • Scalapay screenshot 1
$10001 to $50000
12 weeks
Financial & Payments

Being one of the fastest-growing European BNPL service providers, Scalapay partnered with Grinteq to develop the Salesforce Commerce Cloud cartridge.

Grinteq assisted Scalapay in making an overview of all SFCC capabilities and hidden roadblocks in different types of architecture to find the simplest way for merchants to add a new payment option to the list. As a result, Salesforce Commerce Cloud developers engineered an easy-to-install SFCC solution, that helps to faster drive new customers and increase conversion rates up to 11%.

For the client, it enabled a larger market distribution of their app, providing light-speed growth and attracting new partners and investments for its further development.

Riskified
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Riskified
  • Riskified screenshot 1
$0 to $10000
12 weeks
Financial & Payments

With the development of the platform, there was a strong need to add more functionality to the cartridge that would affect the front-end actions for the customer. The focus of the project was the overall technical analysis of the cartridge and its health with the fast bugs elimination and required upgrades to the system. Riskified enlisted Grinteq as its Salesforce commerce cloud partner to update its existing SFCC cartridge.

After the comprehensive technical evaluation of the cartridge, we fixed identified bugs and made necessary improvements to enhance its security, checkout fraud detection flow, and site analytics. Within the required timelines, Grinteq added new functionality, incorporating features that included the log in, account creation, and reset passwords activities.

With the upgrades, Riskified has become stronger for SFCC merchants to generate extra ecommerce sales, mitigate fraud and build trust with their customers.

Grinteq Reviews

4.9 3 Reviews
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Freddie Congote Hernandez

Grinteq is always a call away.

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Review Summary

One time I could not find a Magento Dev and I called Pavel from Grinteq and the next day he had sent me 2 Profiles and one of the Profiles got selected.

What service was provided as part of the project?

IT Services

What is it about the company that you appreciate the most?

The Customer Services and the communication

What was it about the company that you didn't like which they should do better?

Their rates are reasonable but at time I think they could work on giving better rates.

Tobias Jaroschek

We are very happy to have such a reliable partner on our side.

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Review Summary

The Grinteq team is always up to speed, very responsive and the service is constantly raising the bar. We are very happy to have such a reliable partner on our side.

What service was provided as part of the project?

E-commerce Development, IT Services, Implementation Services

What is it about the company that you appreciate the most?

{"1":"The speed of delivery and the responsives of each team member."}

What was it about the company that you didn't like which they should do better?

{"1":"The ETA's are sometimes inacurate although I understand that the dependency to other environment are difficulty to manage."}

Evaldas Miliauskas

Great quality people

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Grinteq helped us develop data platform for marketing automation. I've interacted with 5 developers. The team responded quickly to any issues and had good communication skills. They delivered quality work accompanied by continuous status updates. Grinteq provides help with things that come up from time to time.

What service was provided as part of the project?

Software Development

Resources

Ecommerce Platforms Comparison Guide
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