4Experience

VR / AR and Games Development Studio

5.00/5 (2 Reviews)
About 4Experience
Virtual Reality, Augmented Reality, and Games Development is our core competency. We offer full-stack solutions and software development services at the highest quality possible on all existing platforms and devices. 4Experience is a Polish-based Virtual Re...
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$25 - $49/hr
10 - 49
2015
Poland, United States
4Experience
VR / AR and Games Development Studio
5.00/5 (2 Reviews)
12 Questions
As health is the top priority, our team has been working from home since March and will continue performing tasks distantly as far as it will be needed. Our software engineering company has been delivering IT-related services to clients from other countries for many years. This experience in remote collaboration, as well as high agility and well-established processes, allowed us to quickly adapt to new conditions. Here we share what we do to stay proactive and provide quality services. In response to the coronavirus, we: Cancelled all business trips until the end of the COVID-19 pandemic. Conduct all communications—meetings, conferences, etc.—online. Hold virtual meetings with customers using video conferencing tools. Recruit and onboard new employees remotely. Postponed the participation in offline training and social events such as meetups, conferences, hackathons, as well as clients’ visits. Enabled information security using VPNs, role-based data access, and secure user authentification. Allowed our specialists to take home all the required tech devices, fave chairs, and even plants. Understanding how important it is to feel focused and motivated in this time, our company helped everyone set up a comfortable remote workspace.
As health is the top priority, our team has been working from home since March and will continue performing tasks distantly as far as it will be needed. Our software engineering company has been delivering IT-related services to clients from other countries for many years. This experience in remote collaboration, as well as high agility and well-established processes, allowed us to quickly adapt to new conditions. Here we share what we do to stay proactive and provide quality services. In response to the coronavirus, we: Cancelled all business trips until the end of the COVID-19 pandemic. Conduct all communications—meetings, conferences, etc.—online. Hold virtual meetings with customers using video conferencing tools. Recruit and onboard new employees remotely. Postponed the participation in offline training and social events such as meetups, conferences, hackathons, as well as clients’ visits. Enabled information security using VPNs, role-based data access, and secure user authentification. Allowed our specialists to take home all the required tech devices, fave chairs, and even plants. Understanding how important it is to feel focused and motivated in this time, our company helped everyone set up a comfortable remote workspace.

As health is the top priority, our team has been working from home since March and will continue performing tasks distantly as far as it will be needed.

Our software engineering company has been delivering IT-related services to clients from other countries for many years. This experience in remote collaboration, as well as high agility and well-established processes, allowed us to quickly adapt to new conditions. Here we share what we do to stay proactive and provide quality services.

In response to the coronavirus, we:

  1. Cancelled all business trips until the end of the COVID-19 pandemic.
  2. Conduct all communications—meetings, conferences, etc.—online.
  3. Hold virtual meetings with customers using video conferencing tools.
  4. Recruit and onboard new employees remotely.
  5. Postponed the participation in offline training and social events such as meetups, conferences, hackathons, as well as clients’ visits.
  6. Enabled information security using VPNs, role-based data access, and secure user authentification.
  7. Allowed our specialists to take home all the required tech devices, fave chairs, and even plants. Understanding how important it is to feel focused and motivated in this time, our company helped everyone set up a comfortable remote workspace.
Most business owners who have succeeded in making their online businesses a success understand that customer satisfaction is one of the most important pillars of success. After all, what good is a business venture if the customers don't like what they buy or don't feel appreciated when it comes to making orders and inquiries? In fact, there is hardly any business that can sustain itself if its customer relations suffer. To improve the customer experience for an eCommerce site, business owners need to ensure that they take a lot of time and effort in ensuring that the customer service is at its very best.REMOVING THE COMMUNICATION GAPOne of the best ways to ensure that customers have great service is to make sure that the contact information is readily available. Details such as customer support number, chat options, business address, complaint number, etc. should be clearly accessible. This way, customers will have the ability to reach the business easily whenever they have a question or concern. It is also a good idea for web sites to integrate chatbot, which can help to ease some concerns customers have about ordering on the site anytime time of the day. It would ensure that no queries are left unattended.TIMELY SHIPPINGAnother tip that can help to enhance the overall customer experience is providing adequate and timely shipping and delivery options. Businesses should always offer options such as overnight shipping options that can enable potential customers to make their purchases on the site without having to wait too long. The same thing goes for returns and refunds. If a business can provide these services, then it will be easy for customers to utilize the site and may entice more sales.DELIGHTS AND LOYALTIES:There are various ideas to please your eCustomers by offering some rewards:Offer coupons or bonus points after consumers order items that can be redeemed later.Hand-written gratitude notes or acknowledgment emails.Referrals for two-fold benefits both for you and your customers.Another part of customer service is to provide a great guarantee or warranty for items purchased by customers. PERSONALIZATION:Personalized emails would no longer be adequate. Using advanced analytics to provide personalized product suggestions based on the location, shopping and browsing activity of the customer.OMNICHANNEL MARKETINGConsumers are present on the Internet on all platforms. In order to reach them you as a brand need to outreach your presence. Marketing by Omnichannel will significantly increase conversions. In addition, add live chat to your website that helps you to connect with your customers in real-time.All the above tips should be used in conjunction with one another to ensure that customers are satisfied with the overall experience of being valued by the company.
Most business owners who have succeeded in making their online businesses a success understand that customer satisfaction is one of the most important pillars of success. After all, what good is a business venture if the customers don't like what they buy or don't feel appreciated when it comes to making orders and inquiries? In fact, there is hardly any business that can sustain itself if its customer relations suffer. To improve the customer experience for an eCommerce site, business owners need to ensure that they take a lot of time and effort in ensuring that the customer service is at its very best.REMOVING THE COMMUNICATION GAPOne of the best ways to ensure that customers have great service is to make sure that the contact information is readily available. Details such as customer support number, chat options, business address, complaint number, etc. should be clearly accessible. This way, customers will have the ability to reach the business easily whenever they have a question or concern. It is also a good idea for web sites to integrate chatbot, which can help to ease some concerns customers have about ordering on the site anytime time of the day. It would ensure that no queries are left unattended.TIMELY SHIPPINGAnother tip that can help to enhance the overall customer experience is providing adequate and timely shipping and delivery options. Businesses should always offer options such as overnight shipping options that can enable potential customers to make their purchases on the site without having to wait too long. The same thing goes for returns and refunds. If a business can provide these services, then it will be easy for customers to utilize the site and may entice more sales.DELIGHTS AND LOYALTIES:There are various ideas to please your eCustomers by offering some rewards:Offer coupons or bonus points after consumers order items that can be redeemed later.Hand-written gratitude notes or acknowledgment emails.Referrals for two-fold benefits both for you and your customers.Another part of customer service is to provide a great guarantee or warranty for items purchased by customers. PERSONALIZATION:Personalized emails would no longer be adequate. Using advanced analytics to provide personalized product suggestions based on the location, shopping and browsing activity of the customer.OMNICHANNEL MARKETINGConsumers are present on the Internet on all platforms. In order to reach them you as a brand need to outreach your presence. Marketing by Omnichannel will significantly increase conversions. In addition, add live chat to your website that helps you to connect with your customers in real-time.All the above tips should be used in conjunction with one another to ensure that customers are satisfied with the overall experience of being valued by the company.

Most business owners who have succeeded in making their online businesses a success understand that customer satisfaction is one of the most important pillars of success. After all, what good is a business venture if the customers don't like what they buy or don't feel appreciated when it comes to making orders and inquiries? In fact, there is hardly any business that can sustain itself if its customer relations suffer. To improve the customer experience for an eCommerce site, business owners need to ensure that they take a lot of time and effort in ensuring that the customer service is at its very best.

REMOVING THE COMMUNICATION GAP

One of the best ways to ensure that customers have great service is to make sure that the contact information is readily available. Details such as customer support number, chat options, business address, complaint number, etc. should be clearly accessible. This way, customers will have the ability to reach the business easily whenever they have a question or concern. It is also a good idea for web sites to integrate chatbot, which can help to ease some concerns customers have about ordering on the site anytime time of the day. It would ensure that no queries are left unattended.

TIMELY SHIPPING

Another tip that can help to enhance the overall customer experience is providing adequate and timely shipping and delivery options. Businesses should always offer options such as overnight shipping options that can enable potential customers to make their purchases on the site without having to wait too long. The same thing goes for returns and refunds. If a business can provide these services, then it will be easy for customers to utilize the site and may entice more sales.

DELIGHTS AND LOYALTIES:

There are various ideas to please your eCustomers by offering some rewards:

  • Offer coupons or bonus points after consumers order items that can be redeemed later.
  • Hand-written gratitude notes or acknowledgment emails.
  • Referrals for two-fold benefits both for you and your customers.
  • Another part of customer service is to provide a great guarantee or warranty for items purchased by customers. 

PERSONALIZATION:

Personalized emails would no longer be adequate. Using advanced analytics to provide personalized product suggestions based on the location, shopping and browsing activity of the customer.

OMNICHANNEL MARKETING

Consumers are present on the Internet on all platforms. In order to reach them you as a brand need to outreach your presence. Marketing by Omnichannel will significantly increase conversions. In addition, add live chat to your website that helps you to connect with your customers in real-time.

All the above tips should be used in conjunction with one another to ensure that customers are satisfied with the overall experience of being valued by the company.

Today, people are immensely relying on smart-devices and technology for various reasons. In 2016, the 28% percentage of people were using smartphones all around the world, but now it is expected to touch 6.1 billion by the year 2020. Mobile apps and easily accessible websites have become the primary information source for users from anywhere and anytime. Beyond information gathering and communication, smartphone experiences have become useful for many different services and features like placing food orders, banking, healthcare tracking, and shopping. But designing an enjoyable and usable mobile experience is more important than anything else in this arena. Sometimes, the basic usability interface design principles help in triggering out positive reactions from the user. For example, Top-10 UX and Design Principles for Mobile App Development 1. Content Prioritization 2. Target Size of Touchscreens 3. Navigation should be Intuitive 4. Text Content should be Legible 5. Provision for User Control 6. Clearly Visible Interface Elements 7. Minimize Load of Data Input 8. Hand Position Controls 9. Create a Seamless Experience 10. Design Testing Content Prioritization: Researches revealed that 8 seconds are enough to decide whether it is worth giving attention to something or not. I recommend you to keep the interface elements to the minimum while designing your products. Simple designs easily associate with the products and ensure enhanced user engagement. Only essential contents and functionalities should be displayed. Small screens are consists of limited space and so, the secondary contents could be available through a menu. The menu list should be simple and not confusing, and icons should be used instead of text. Target Size of Touchscreens: Here, the important part of the design is to make interface elements sufficient enough to capture touch screen actions, but the challenge is to do it within the limited screen space. According to the guidelines, the minimum target size of Apple’s iPhone Human Interface should be 44 pixels wide x 44 pixels tall. In Windows phone, the touch target of a UI design must be of size 7mm/26px to 9mm/34px. Not just the size of the target is important, but also the spacing between targets. Action buttons should not be too close to each other. Navigation should be Intuitive: Users should learn to navigate through your app. Pathways should be clear, and it should not take too much time and effort to discover how to browse through your product. Users would not accept switching between the pages and apps unwillingly. Complexities, in this way, may lead you to lose your users. Text Content should be Legible: Readability is the key to mobile topography. Your content should be readable, and your designs should be clean and communicating. A simple layout should deliver your message correctly. Text font size should not be smaller than 16 pixels (or 11 points) and not much larger unnecessarily. It may result in awkward hyphenation and breaks and can take longer to read. As per a good rule of thumb, ‘spacing and layout should be proper, and only 30–40 characters per line should be used in a mobile site.’ Provision for User Control: Here, you allow your users to take decisions to personalize their journey. Control actions enable users to change settings, control notifications and cancel activities. Users should know about the integration status and other types of feedback into your interface without any disturbance to the workflow. This provides users with a sense of freedom and transparency. Clearly Visible Interface Elements:There should be sufficient contrast between content and background in your designs, even during the sunlight. According to WC3’s Web Content Accessibility Guidelines, there is a certain recommended contrast ratio for images and texts that should be followed. Just test the text and background before presenting it to the final user. Minimize Load of Data Input: You should minimize the need to enter data in your designs as it is painful as well as annoying to read and type huge texts on small devices. Providing auto-complete, location detection, and recent search history functions help in reducing data entry requirements and accelerate the experience. Keyboard variations should be displayed depending upon the required data. For example, a numeric keypad provides faster input for the phone numbers. Hand Position Controls: While you are creating mobile controls, you should pay careful attention to the hand positions. Research indicates that 49% of people operate their mobile phones with just one thumb. Such kind of statistics is useful in establishing the design functions. For example, the ‘delete’ button is placed in a place that is harder to reach to avoid errors. Create a Seamless Experience: Mobile designs should be functional, flexible, and responsive, and synchronization across devices is the key priority for seamless user experience. Unnecessary friction, exaggerated steps, and page loading wastes a lot of time of the users. Hence, it is always better to focus on critical user goals like using a camera for scanning barcodes, GPS to identify locations and touch ID instead of the pass-codes. Design Testing: Test the design early and test it regularly. Usability testing makes your product successful in the market. It is always better to check different layouts, features, and variations of your designs, considering the user-centered approach in mind. I hope the above-discussed points are enough to understand how important design principles are to follow for acquiring the maximum level of user satisfaction. Now, here I am suggesting you the top-10 mobile app development frameworks that are expected to be highly adopted in the year 2020. 1. React Native 2. Xamarin 3. Ionic 4. Flutter 5. Corona SDK 6. Adobe PhoneGap 7. Mobile Angular UI 8. Native Scripts 9. Intel XDK 10. JQuery Mobile Now, explore the variety of options for mobile app development frameworks given above and try getting the best customer experience using the trusted and tested design principles.
Today, people are immensely relying on smart-devices and technology for various reasons. In 2016, the 28% percentage of people were using smartphones all around the world, but now it is expected to touch 6.1 billion by the year 2020. Mobile apps and easily accessible websites have become the primary information source for users from anywhere and anytime. Beyond information gathering and communication, smartphone experiences have become useful for many different services and features like placing food orders, banking, healthcare tracking, and shopping. But designing an enjoyable and usable mobile experience is more important than anything else in this arena. Sometimes, the basic usability interface design principles help in triggering out positive reactions from the user. For example, Top-10 UX and Design Principles for Mobile App Development 1. Content Prioritization 2. Target Size of Touchscreens 3. Navigation should be Intuitive 4. Text Content should be Legible 5. Provision for User Control 6. Clearly Visible Interface Elements 7. Minimize Load of Data Input 8. Hand Position Controls 9. Create a Seamless Experience 10. Design Testing Content Prioritization: Researches revealed that 8 seconds are enough to decide whether it is worth giving attention to something or not. I recommend you to keep the interface elements to the minimum while designing your products. Simple designs easily associate with the products and ensure enhanced user engagement. Only essential contents and functionalities should be displayed. Small screens are consists of limited space and so, the secondary contents could be available through a menu. The menu list should be simple and not confusing, and icons should be used instead of text. Target Size of Touchscreens: Here, the important part of the design is to make interface elements sufficient enough to capture touch screen actions, but the challenge is to do it within the limited screen space. According to the guidelines, the minimum target size of Apple’s iPhone Human Interface should be 44 pixels wide x 44 pixels tall. In Windows phone, the touch target of a UI design must be of size 7mm/26px to 9mm/34px. Not just the size of the target is important, but also the spacing between targets. Action buttons should not be too close to each other. Navigation should be Intuitive: Users should learn to navigate through your app. Pathways should be clear, and it should not take too much time and effort to discover how to browse through your product. Users would not accept switching between the pages and apps unwillingly. Complexities, in this way, may lead you to lose your users. Text Content should be Legible: Readability is the key to mobile topography. Your content should be readable, and your designs should be clean and communicating. A simple layout should deliver your message correctly. Text font size should not be smaller than 16 pixels (or 11 points) and not much larger unnecessarily. It may result in awkward hyphenation and breaks and can take longer to read. As per a good rule of thumb, ‘spacing and layout should be proper, and only 30–40 characters per line should be used in a mobile site.’ Provision for User Control: Here, you allow your users to take decisions to personalize their journey. Control actions enable users to change settings, control notifications and cancel activities. Users should know about the integration status and other types of feedback into your interface without any disturbance to the workflow. This provides users with a sense of freedom and transparency. Clearly Visible Interface Elements:There should be sufficient contrast between content and background in your designs, even during the sunlight. According to WC3’s Web Content Accessibility Guidelines, there is a certain recommended contrast ratio for images and texts that should be followed. Just test the text and background before presenting it to the final user. Minimize Load of Data Input: You should minimize the need to enter data in your designs as it is painful as well as annoying to read and type huge texts on small devices. Providing auto-complete, location detection, and recent search history functions help in reducing data entry requirements and accelerate the experience. Keyboard variations should be displayed depending upon the required data. For example, a numeric keypad provides faster input for the phone numbers. Hand Position Controls: While you are creating mobile controls, you should pay careful attention to the hand positions. Research indicates that 49% of people operate their mobile phones with just one thumb. Such kind of statistics is useful in establishing the design functions. For example, the ‘delete’ button is placed in a place that is harder to reach to avoid errors. Create a Seamless Experience: Mobile designs should be functional, flexible, and responsive, and synchronization across devices is the key priority for seamless user experience. Unnecessary friction, exaggerated steps, and page loading wastes a lot of time of the users. Hence, it is always better to focus on critical user goals like using a camera for scanning barcodes, GPS to identify locations and touch ID instead of the pass-codes. Design Testing: Test the design early and test it regularly. Usability testing makes your product successful in the market. It is always better to check different layouts, features, and variations of your designs, considering the user-centered approach in mind. I hope the above-discussed points are enough to understand how important design principles are to follow for acquiring the maximum level of user satisfaction. Now, here I am suggesting you the top-10 mobile app development frameworks that are expected to be highly adopted in the year 2020. 1. React Native 2. Xamarin 3. Ionic 4. Flutter 5. Corona SDK 6. Adobe PhoneGap 7. Mobile Angular UI 8. Native Scripts 9. Intel XDK 10. JQuery Mobile Now, explore the variety of options for mobile app development frameworks given above and try getting the best customer experience using the trusted and tested design principles.

Today, people are immensely relying on smart-devices and technology for various reasons. In 2016, the 28% percentage of people were using smartphones all around the world, but now it is expected to touch 6.1 billion by the year 2020.

Mobile apps and easily accessible websites have become the primary information source for users from anywhere and anytime. Beyond information gathering and communication, smartphone experiences have become useful for many different services and features like placing food orders, banking, healthcare tracking, and shopping.

But designing an enjoyable and usable mobile experience is more important than anything else in this arena. Sometimes, the basic usability interface design principles help in triggering out positive reactions from the user. For example,

Top-10 UX and Design Principles for Mobile App Development

1. Content Prioritization

2. Target Size of Touchscreens

3. Navigation should be Intuitive

4. Text Content should be Legible

5. Provision for User Control

6. Clearly Visible Interface Elements

7. Minimize Load of Data Input

8. Hand Position Controls

9. Create a Seamless Experience

10. Design Testing

Content Prioritization: Researches revealed that 8 seconds are enough to decide whether it is worth giving attention to something or not. I recommend you to keep the interface elements to the minimum while designing your products. Simple designs easily associate with the products and ensure enhanced user engagement.

Only essential contents and functionalities should be displayed. Small screens are consists of limited space and so, the secondary contents could be available through a menu. The menu list should be simple and not confusing, and icons should be used instead of text.

Target Size of Touchscreens: Here, the important part of the design is to make interface elements sufficient enough to capture touch screen actions, but the challenge is to do it within the limited screen space.

According to the guidelines, the minimum target size of Apple’s iPhone Human Interface should be 44 pixels wide x 44 pixels tall.

In Windows phone, the touch target of a UI design must be of size 7mm/26px to 9mm/34px.

Not just the size of the target is important, but also the spacing between targets. Action buttons should not be too close to each other.

Navigation should be Intuitive: Users should learn to navigate through your app. Pathways should be clear, and it should not take too much time and effort to discover how to browse through your product. Users would not accept switching between the pages and apps unwillingly. Complexities, in this way, may lead you to lose your users.

Text Content should be Legible: Readability is the key to mobile topography. Your content should be readable, and your designs should be clean and communicating. A simple layout should deliver your message correctly.

Text font size should not be smaller than 16 pixels (or 11 points) and not much larger unnecessarily. It may result in awkward hyphenation and breaks and can take longer to read.

As per a good rule of thumb, ‘spacing and layout should be proper, and only 30–40 characters per line should be used in a mobile site.’

Provision for User Control: Here, you allow your users to take decisions to personalize their journey. Control actions enable users to change settings, control notifications and cancel activities.

Users should know about the integration status and other types of feedback into your interface without any disturbance to the workflow. This provides users with a sense of freedom and transparency.

Clearly Visible Interface Elements:There should be sufficient contrast between content and background in your designs, even during the sunlight. According to WC3’s Web Content Accessibility Guidelines, there is a certain recommended contrast ratio for images and texts that should be followed. Just test the text and background before presenting it to the final user.

Minimize Load of Data Input: You should minimize the need to enter data in your designs as it is painful as well as annoying to read and type huge texts on small devices. Providing auto-complete, location detection, and recent search history functions help in reducing data entry requirements and accelerate the experience.

Keyboard variations should be displayed depending upon the required data. For example, a numeric keypad provides faster input for the phone numbers.

Hand Position Controls: While you are creating mobile controls, you should pay careful attention to the hand positions. Research indicates that 49% of people operate their mobile phones with just one thumb. Such kind of statistics is useful in establishing the design functions. For example, the ‘delete’ button is placed in a place that is harder to reach to avoid errors.

Create a Seamless Experience: Mobile designs should be functional, flexible, and responsive, and synchronization across devices is the key priority for seamless user experience.

Unnecessary friction, exaggerated steps, and page loading wastes a lot of time of the users. Hence, it is always better to focus on critical user goals like using a camera for scanning barcodes, GPS to identify locations and touch ID instead of the pass-codes.

Design Testing: Test the design early and test it regularly. Usability testing makes your product successful in the market. It is always better to check different layouts, features, and variations of your designs, considering the user-centered approach in mind.

I hope the above-discussed points are enough to understand how important design principles are to follow for acquiring the maximum level of user satisfaction.

Now, here I am suggesting you the top-10 mobile app development frameworks that are expected to be highly adopted in the year 2020.

1. React Native

2. Xamarin

3. Ionic

4. Flutter

5. Corona SDK

6. Adobe PhoneGap

7. Mobile Angular UI

8. Native Scripts

9. Intel XDK

10. JQuery Mobile

Now, explore the variety of options for mobile app development frameworks given above and try getting the best customer experience using the trusted and tested design principles.

For any business, customers are the foundation of a brand and drive all the profitability. Your goal should not end after a user buys your products – that’s one of the stepping stones of cultivating a cycle of everlasting profits. To reach there, you need to delight them throughout the customer journey. The number of interactions and experiences a customer has with a business, pre- and post-sale of a product or service is called customer experience (CX). While customer experience strategy refers to all the actionable campaigns and components a business prepares to deliver a positive, exceptional and meaningful experience across those interactions. A good customer experience strategy (CSE) is an objective and holistic way to describe your customer relationship with your organization and the processes you use to offer that relates to your customers. It encompasses all facets of your customer experience including marketing, sales, communications, operations and service.Outstanding strategies involve understanding and identifying the needs/wants of your customers' ability to convert into repeat business. A well-constructed customer relationship strategy also takes into consideration all aspects of your business, including product or service offerings, marketing and sales practices, customer service, and your company's overall reputation. If you don't take the time to understand your customers, how will you be able to satisfy them?That is why marketing is an important component of customer satisfaction, especially if you're a new start-up, but even for established companies, there are always new challenges in achieving profitability and maintaining or expanding a profit margin. It is important to understand your customers and their buying habits so you can develop effective marketing campaigns. If your strategy isn't based on a true understanding of your customers, it could lead to ineffective results.Besides marketing, your good customer experience should include training and support. How do you maintain your customers once they have made a purchase? Are you able to help them in the future or do you have limited tools and resources available to them? Customer satisfaction is important, but if you don't have a lasting relationship with your customers then you won't make money. As a business owner, customer satisfaction should be your most valuable asset, but if you don't know what your customers want, how will you know how to give it to them?Another important part of your customer experience is your support team. You need to build a dedicated and knowledgeable support team. A support staff that can answer your customers' questions quickly and efficiently, and be of help in the event of technical difficulties, that can help them resolve problems and that can get their questions answered promptly. Support teams are critical to maintaining customer loyalty and trust. A support team that focuses on the customer's needs is essential for building a strong and rewarding relationship with your customers.These are the three primary elements of a customer satisfaction strategy. If you have an understanding of the key factors and you implement a strategy that addresses them, then you'll have a customer satisfaction strategy that is built on excellence, quality and performance for your company.To sum it upBusinesses that cultivate an efficient customer experience strategy can earn higher revenue, build great brand loyalty and achieve better customer satisfaction levels by eliminating the customer churn. We can automate all these processes by using CRM software and accomplish all our short-term and long-term goals. 
For any business, customers are the foundation of a brand and drive all the profitability. Your goal should not end after a user buys your products – that’s one of the stepping stones of cultivating a cycle of everlasting profits. To reach there, you need to delight them throughout the customer journey. The number of interactions and experiences a customer has with a business, pre- and post-sale of a product or service is called customer experience (CX). While customer experience strategy refers to all the actionable campaigns and components a business prepares to deliver a positive, exceptional and meaningful experience across those interactions. A good customer experience strategy (CSE) is an objective and holistic way to describe your customer relationship with your organization and the processes you use to offer that relates to your customers. It encompasses all facets of your customer experience including marketing, sales, communications, operations and service.Outstanding strategies involve understanding and identifying the needs/wants of your customers' ability to convert into repeat business. A well-constructed customer relationship strategy also takes into consideration all aspects of your business, including product or service offerings, marketing and sales practices, customer service, and your company's overall reputation. If you don't take the time to understand your customers, how will you be able to satisfy them?That is why marketing is an important component of customer satisfaction, especially if you're a new start-up, but even for established companies, there are always new challenges in achieving profitability and maintaining or expanding a profit margin. It is important to understand your customers and their buying habits so you can develop effective marketing campaigns. If your strategy isn't based on a true understanding of your customers, it could lead to ineffective results.Besides marketing, your good customer experience should include training and support. How do you maintain your customers once they have made a purchase? Are you able to help them in the future or do you have limited tools and resources available to them? Customer satisfaction is important, but if you don't have a lasting relationship with your customers then you won't make money. As a business owner, customer satisfaction should be your most valuable asset, but if you don't know what your customers want, how will you know how to give it to them?Another important part of your customer experience is your support team. You need to build a dedicated and knowledgeable support team. A support staff that can answer your customers' questions quickly and efficiently, and be of help in the event of technical difficulties, that can help them resolve problems and that can get their questions answered promptly. Support teams are critical to maintaining customer loyalty and trust. A support team that focuses on the customer's needs is essential for building a strong and rewarding relationship with your customers.These are the three primary elements of a customer satisfaction strategy. If you have an understanding of the key factors and you implement a strategy that addresses them, then you'll have a customer satisfaction strategy that is built on excellence, quality and performance for your company.To sum it upBusinesses that cultivate an efficient customer experience strategy can earn higher revenue, build great brand loyalty and achieve better customer satisfaction levels by eliminating the customer churn. We can automate all these processes by using CRM software and accomplish all our short-term and long-term goals. 

For any business, customers are the foundation of a brand and drive all the profitability. Your goal should not end after a user buys your products – that’s one of the stepping stones of cultivating a cycle of everlasting profits. To reach there, you need to delight them throughout the customer journey. 

The number of interactions and experiences a customer has with a business, pre- and post-sale of a product or service is called customer experience (CX). While customer experience strategy refers to all the actionable campaigns and components a business prepares to deliver a positive, exceptional and meaningful experience across those interactions. 

A good customer experience strategy (CSE) is an objective and holistic way to describe your customer relationship with your organization and the processes you use to offer that relates to your customers. It encompasses all facets of your customer experience including marketing, sales, communications, operations and service.

Outstanding strategies involve understanding and identifying the needs/wants of your customers' ability to convert into repeat business. A well-constructed customer relationship strategy also takes into consideration all aspects of your business, including product or service offerings, marketing and sales practices, customer service, and your company's overall reputation. If you don't take the time to understand your customers, how will you be able to satisfy them?

That is why marketing is an important component of customer satisfaction, especially if you're a new start-up, but even for established companies, there are always new challenges in achieving profitability and maintaining or expanding a profit margin. It is important to understand your customers and their buying habits so you can develop effective marketing campaigns. If your strategy isn't based on a true understanding of your customers, it could lead to ineffective results.

Besides marketing, your good customer experience should include training and support. How do you maintain your customers once they have made a purchase? Are you able to help them in the future or do you have limited tools and resources available to them? Customer satisfaction is important, but if you don't have a lasting relationship with your customers then you won't make money. As a business owner, customer satisfaction should be your most valuable asset, but if you don't know what your customers want, how will you know how to give it to them?

Another important part of your customer experience is your support team. You need to build a dedicated and knowledgeable support team. A support staff that can answer your customers' questions quickly and efficiently, and be of help in the event of technical difficulties, that can help them resolve problems and that can get their questions answered promptly. Support teams are critical to maintaining customer loyalty and trust. A support team that focuses on the customer's needs is essential for building a strong and rewarding relationship with your customers.

These are the three primary elements of a customer satisfaction strategy. If you have an understanding of the key factors and you implement a strategy that addresses them, then you'll have a customer satisfaction strategy that is built on excellence, quality and performance for your company.

To sum it up

Businesses that cultivate an efficient customer experience strategy can earn higher revenue, build great brand loyalty and achieve better customer satisfaction levels by eliminating the customer churn. We can automate all these processes by using CRM software and accomplish all our short-term and long-term goals. 

Customer experience plays an essential role in increasing sales. The customer service industry is changing because of chatbots that have opened up a new channel of communication. In a way, it has revolutionized the customer interaction space.We all know that businesses are in pressure to digitize their services and workflows due to pandemic. In such a scenario, the chatbot platform is gaining more and more traction. Indeed, bots can have a positive impact on customer experience.The AI-based chatbots can efficiently enhance the customer experience in the following ways:Top 5 ways chatbots help in customer experience:Chats with the clients 24/7- Chatbots enable customers to get the information they require whenever they need it. This platform is active and always ready to be engaged with the users. The queries of the customers can be attended at any time of the day. They don’t have to wait for several business days for their doubts or question.Delivers quick response to the users- Customers prefer to have an immediate response to their query. With the help of chatbots, customers have a quick reply to their queries.Lessen Human Error – Chatbots can correctly answer customers' questions as they have access to enormous information. You can give more time to other things while chatbots can handle your work efficiently.Flawless live chat- Customers can have seamless live chat with chatbot technology. This AI-based technology uses a natural language processing method that helps analyze the customer’s question, which in turn enables the delivery of a response that can effortlessly meet the customer’s needs.Smoother journey – Chatbot can pop up on any product page to provide additional information and video content. It can even offer a discount code to the users—all these facilities help ease the purchasing process for the customer.Personify the brand- Chatbots engage with the customers on many different levels. This technology provides technical support, along with information related to sales information and account management. The customers can come back and re-engage with the brands due to the conversational styles of chatbots.Social Chatbots- You will find that chatbots have entered the social space too. Social chatbots mean the chatbots that are employed on social media. It is easy for customers to grab a company’s attention with the help of social media. Social media platforms like Facebook and Twitter can assist customers in marketing activities.Real-time personalization – In real-time, chatbots can personalize the customer experience. The bots keep track of returning users, information about past purchases, preferences of customers, questions, and customer complaints.Gather feedback – Chatbots collect actionable feedback from the customers through the ongoing conversation. In the areas of friction, the chatbots can adjust to user response and give more information to the user, which helps save the customer time.  Reduce response time- Chatbots allow companies to be more efficient and responsive to form better experience with the customers. AI-powered chatbots deliver relevant information quickly to the customers.From the above –mentioned ways, you can make out how chatbots can enhance the customer experience. Customers make use of chatbots to satisfy their specific needs. Chatbots can streamline the entire customer service process efficiently.
Customer experience plays an essential role in increasing sales. The customer service industry is changing because of chatbots that have opened up a new channel of communication. In a way, it has revolutionized the customer interaction space.We all know that businesses are in pressure to digitize their services and workflows due to pandemic. In such a scenario, the chatbot platform is gaining more and more traction. Indeed, bots can have a positive impact on customer experience.The AI-based chatbots can efficiently enhance the customer experience in the following ways:Top 5 ways chatbots help in customer experience:Chats with the clients 24/7- Chatbots enable customers to get the information they require whenever they need it. This platform is active and always ready to be engaged with the users. The queries of the customers can be attended at any time of the day. They don’t have to wait for several business days for their doubts or question.Delivers quick response to the users- Customers prefer to have an immediate response to their query. With the help of chatbots, customers have a quick reply to their queries.Lessen Human Error – Chatbots can correctly answer customers' questions as they have access to enormous information. You can give more time to other things while chatbots can handle your work efficiently.Flawless live chat- Customers can have seamless live chat with chatbot technology. This AI-based technology uses a natural language processing method that helps analyze the customer’s question, which in turn enables the delivery of a response that can effortlessly meet the customer’s needs.Smoother journey – Chatbot can pop up on any product page to provide additional information and video content. It can even offer a discount code to the users—all these facilities help ease the purchasing process for the customer.Personify the brand- Chatbots engage with the customers on many different levels. This technology provides technical support, along with information related to sales information and account management. The customers can come back and re-engage with the brands due to the conversational styles of chatbots.Social Chatbots- You will find that chatbots have entered the social space too. Social chatbots mean the chatbots that are employed on social media. It is easy for customers to grab a company’s attention with the help of social media. Social media platforms like Facebook and Twitter can assist customers in marketing activities.Real-time personalization – In real-time, chatbots can personalize the customer experience. The bots keep track of returning users, information about past purchases, preferences of customers, questions, and customer complaints.Gather feedback – Chatbots collect actionable feedback from the customers through the ongoing conversation. In the areas of friction, the chatbots can adjust to user response and give more information to the user, which helps save the customer time.  Reduce response time- Chatbots allow companies to be more efficient and responsive to form better experience with the customers. AI-powered chatbots deliver relevant information quickly to the customers.From the above –mentioned ways, you can make out how chatbots can enhance the customer experience. Customers make use of chatbots to satisfy their specific needs. Chatbots can streamline the entire customer service process efficiently.

Customer experience plays an essential role in increasing sales. The customer service industry is changing because of chatbots that have opened up a new channel of communication. In a way, it has revolutionized the customer interaction space.

We all know that businesses are in pressure to digitize their services and workflows due to pandemic. In such a scenario, the chatbot platform is gaining more and more traction. Indeed, bots can have a positive impact on customer experience.

The AI-based chatbots can efficiently enhance the customer experience in the following ways:

Top 5 ways chatbots help in customer experience:

  1. Chats with the clients 24/7- Chatbots enable customers to get the information they require whenever they need it. This platform is active and always ready to be engaged with the users. The queries of the customers can be attended at any time of the day. They don’t have to wait for several business days for their doubts or question.
  2. Delivers quick response to the users- Customers prefer to have an immediate response to their query. With the help of chatbots, customers have a quick reply to their queries.
  3. Lessen Human Error – Chatbots can correctly answer customers' questions as they have access to enormous information. You can give more time to other things while chatbots can handle your work efficiently.
  4. Flawless live chat- Customers can have seamless live chat with chatbot technology. This AI-based technology uses a natural language processing method that helps analyze the customer’s question, which in turn enables the delivery of a response that can effortlessly meet the customer’s needs.
  5. Smoother journey – Chatbot can pop up on any product page to provide additional information and video content. It can even offer a discount code to the users—all these facilities help ease the purchasing process for the customer.
  6. Personify the brand- Chatbots engage with the customers on many different levels. This technology provides technical support, along with information related to sales information and account management. The customers can come back and re-engage with the brands due to the conversational styles of chatbots.
  7. Social Chatbots- You will find that chatbots have entered the social space too. Social chatbots mean the chatbots that are employed on social media. It is easy for customers to grab a company’s attention with the help of social media. Social media platforms like Facebook and Twitter can assist customers in marketing activities.
  8. Real-time personalization – In real-time, chatbots can personalize the customer experience. The bots keep track of returning users, information about past purchases, preferences of customers, questions, and customer complaints.
  9. Gather feedback – Chatbots collect actionable feedback from the customers through the ongoing conversation. In the areas of friction, the chatbots can adjust to user response and give more information to the user, which helps save the customer time.  
  10. Reduce response time- Chatbots allow companies to be more efficient and responsive to form better experience with the customers. AI-powered chatbots deliver relevant information quickly to the customers.

From the above –mentioned ways, you can make out how chatbots can enhance the customer experience. Customers make use of chatbots to satisfy their specific needs. Chatbots can streamline the entire customer service process efficiently.

Content Management Systems have become more advanced today than just building, managing, and updating a website’s content. The latest ones are more focused on gaining enhanced user experience. A website may contain thousands of pages, but it will be of no use if it cannot let the customers navigate through it smoothly and present technical difficulties for them. Instead, a CMS associated with the site should streamline the work related to new content generation in an unprecedented way. A powerful CMS can help in making relevant changes to the interface and contents of your website. It complies with the recent design trends like responsive mobile UX. Now let us see how your CMS can generate better user experience before naming out which content management systems can fall best into this category. 1. Content Editor:An easy to use content editor is the key. Having a WYSIWYG (What You See Is What You Get) feature in the CMS will help in simplifying your work. 2. Design Flexibility:Flexible and accessible design edits sometimes give more opportunity to the customer to engage than just let them using confined layouts and templates. There should be an easy-to-use interface with no restrictions on backend edits and customizations. 3. Integrations:The best CMS integrates well with your existing marketing technology stack to automate specific tasks like gathering contact information in the CRM or promoting the blog post content on social channels. 4. Customization:Easy customization options should be there for font types, sizes, header styles in the text editor, and the developers should be able to include the coding for such styles. 5. User Management:Permission and user management tools give the right people access to essential tools. However, certain features of the CMS software remain restricted to managers and higher executives. 6. Support:A good CMS supports majority of customer service functions such as email, chat, instant message, text, and call support to respond your customers with adequate immediacy. Now, let us check out some of the Content Management Systems that facilitate you with the best user experience. 1. TYPO3 Free and open-source CMS, TYPO3, is one of the most preferred CMS options worldwide. It is predominantly used in Europe and other regions and is a common choice for users looking for multilingual solutions. 2. Drupal Drupal is another free and open-source CMS that has been the very first one to utilize the non-familiar CMS concepts like modules that extend themes and functionalities to adjust the appearance of the site instantly. 3. Weebly Weebly is the most preferred CMS. It holds full-featured drag-and-drop CMS capacities and is best for designing and testing online stores. It combines an assortment of built-in analytics, intuitive controls, and beautiful and responsive themes. 4. Magento Magento is designed well to provide customized ecommerce experiences to its users. It offers robust security features in the CMS space. It is sturdy and easy-to-use and is ideal for the companies wishing to utilize their ecommerce strategy. 5. Joomla As a free and open-source CMS, Joomla users are facilitated with feature extensions, templates, and a vibrant development community. Joomla CMS is also supported with high-level security features and some out-of-the-box plugins. 6. Wix Wix is a leading CMS among “What You See Is What You Get” web design-based CMSs. It comes with user-friendly publishing and advanced customization for coding experts. Rapid maintenance and excellent customer support is the basis for its strong customer base. 7. WordPress WordPress leads among the popular, free & open-source, and most active development platforms on the web. It comprises the biggest catalog of operational feature themes and plugins of any CMS and can be customized to any extent. Also, have a look at the following comparison chart to understand them well.
Content Management Systems have become more advanced today than just building, managing, and updating a website’s content. The latest ones are more focused on gaining enhanced user experience. A website may contain thousands of pages, but it will be of no use if it cannot let the customers navigate through it smoothly and present technical difficulties for them. Instead, a CMS associated with the site should streamline the work related to new content generation in an unprecedented way. A powerful CMS can help in making relevant changes to the interface and contents of your website. It complies with the recent design trends like responsive mobile UX. Now let us see how your CMS can generate better user experience before naming out which content management systems can fall best into this category. 1. Content Editor:An easy to use content editor is the key. Having a WYSIWYG (What You See Is What You Get) feature in the CMS will help in simplifying your work. 2. Design Flexibility:Flexible and accessible design edits sometimes give more opportunity to the customer to engage than just let them using confined layouts and templates. There should be an easy-to-use interface with no restrictions on backend edits and customizations. 3. Integrations:The best CMS integrates well with your existing marketing technology stack to automate specific tasks like gathering contact information in the CRM or promoting the blog post content on social channels. 4. Customization:Easy customization options should be there for font types, sizes, header styles in the text editor, and the developers should be able to include the coding for such styles. 5. User Management:Permission and user management tools give the right people access to essential tools. However, certain features of the CMS software remain restricted to managers and higher executives. 6. Support:A good CMS supports majority of customer service functions such as email, chat, instant message, text, and call support to respond your customers with adequate immediacy. Now, let us check out some of the Content Management Systems that facilitate you with the best user experience. 1. TYPO3 Free and open-source CMS, TYPO3, is one of the most preferred CMS options worldwide. It is predominantly used in Europe and other regions and is a common choice for users looking for multilingual solutions. 2. Drupal Drupal is another free and open-source CMS that has been the very first one to utilize the non-familiar CMS concepts like modules that extend themes and functionalities to adjust the appearance of the site instantly. 3. Weebly Weebly is the most preferred CMS. It holds full-featured drag-and-drop CMS capacities and is best for designing and testing online stores. It combines an assortment of built-in analytics, intuitive controls, and beautiful and responsive themes. 4. Magento Magento is designed well to provide customized ecommerce experiences to its users. It offers robust security features in the CMS space. It is sturdy and easy-to-use and is ideal for the companies wishing to utilize their ecommerce strategy. 5. Joomla As a free and open-source CMS, Joomla users are facilitated with feature extensions, templates, and a vibrant development community. Joomla CMS is also supported with high-level security features and some out-of-the-box plugins. 6. Wix Wix is a leading CMS among “What You See Is What You Get” web design-based CMSs. It comes with user-friendly publishing and advanced customization for coding experts. Rapid maintenance and excellent customer support is the basis for its strong customer base. 7. WordPress WordPress leads among the popular, free & open-source, and most active development platforms on the web. It comprises the biggest catalog of operational feature themes and plugins of any CMS and can be customized to any extent. Also, have a look at the following comparison chart to understand them well.

Content Management Systems have become more advanced today than just building, managing, and updating a website’s content. The latest ones are more focused on gaining enhanced user experience.

A website may contain thousands of pages, but it will be of no use if it cannot let the customers navigate through it smoothly and present technical difficulties for them. Instead, a CMS associated with the site should streamline the work related to new content generation in an unprecedented way.

A powerful CMS can help in making relevant changes to the interface and contents of your website. It complies with the recent design trends like responsive mobile UX.

Now let us see how your CMS can generate better user experience before naming out which content management systems can fall best into this category.

1. Content Editor:An easy to use content editor is the key. Having a WYSIWYG (What You See Is What You Get) feature in the CMS will help in simplifying your work.

2. Design Flexibility:Flexible and accessible design edits sometimes give more opportunity to the customer to engage than just let them using confined layouts and templates. There should be an easy-to-use interface with no restrictions on backend edits and customizations.

3. Integrations:The best CMS integrates well with your existing marketing technology stack to automate specific tasks like gathering contact information in the CRM or promoting the blog post content on social channels.

4. Customization:Easy customization options should be there for font types, sizes, header styles in the text editor, and the developers should be able to include the coding for such styles.

5. User Management:Permission and user management tools give the right people access to essential tools. However, certain features of the CMS software remain restricted to managers and higher executives.

6. Support:A good CMS supports majority of customer service functions such as email, chat, instant message, text, and call support to respond your customers with adequate immediacy.

Now, let us check out some of the Content Management Systems that facilitate you with the best user experience.

1. TYPO3

Free and open-source CMS, TYPO3, is one of the most preferred CMS options worldwide. It is predominantly used in Europe and other regions and is a common choice for users looking for multilingual solutions.

2. Drupal

Drupal is another free and open-source CMS that has been the very first one to utilize the non-familiar CMS concepts like modules that extend themes and functionalities to adjust the appearance of the site instantly.

3. Weebly

Weebly is the most preferred CMS. It holds full-featured drag-and-drop CMS capacities and is best for designing and testing online stores. It combines an assortment of built-in analytics, intuitive controls, and beautiful and responsive themes.

4. Magento

Magento is designed well to provide customized ecommerce experiences to its users. It offers robust security features in the CMS space. It is sturdy and easy-to-use and is ideal for the companies wishing to utilize their ecommerce strategy.

5. Joomla

As a free and open-source CMS, Joomla users are facilitated with feature extensions, templates, and a vibrant development community. Joomla CMS is also supported with high-level security features and some out-of-the-box plugins.

6. Wix

Wix is a leading CMS among “What You See Is What You Get” web design-based CMSs. It comes with user-friendly publishing and advanced customization for coding experts. Rapid maintenance and excellent customer support is the basis for its strong customer base.

7. WordPress

WordPress leads among the popular, free & open-source, and most active development platforms on the web. It comprises the biggest catalog of operational feature themes and plugins of any CMS and can be customized to any extent.

Also, have a look at the following comparison chart to understand them well.

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