Aidey is a Business Process Outsourcing company, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.Different brands use Aidey’s diverse services which includes: Customer Service, Technical Service, Customer Success and Back Office functions. Companies from the SaaS, e-commerce, hospitality and services industries use Aidey’s services to streamline their operations for peak efficiency and create flawless experiences for their customers. By using Aidey’s services, our customers establish successful cost-effective operations that balance the needs of all the participants in their ecosystem - from management at headquarters and all the way to the end-customers who are at the heart of our process.
Focus Areas
Service Focus
- BPO Services
Aidey Executive Interview
As the Founder and CEO, I am responsible for the strategic vision and management of key stakeholders in the business. Aidey is rapidly growing and constantly onboarding new clients from different industries.
- Nationwide Recruitment Capabilities: since we are not limited to recruiting talent that lives near a certain physical location, we are able to recruit nationwide and achieve higher quality talent at a higher speed.
- Better Retention: Traffic in the Philippines is very congested and commute time to work can sometimes take 4-6 hours a day. This lost time is harming work-life balance and is very tiring for employees over time. By offering our employees the opportunity to work from home, we are significantly improving their work-life balance, increasing their satisfaction and in turn their retention with Aidey and our clients. The reduced turnover of employees enables a stable service with a reduced need for repetitive training and better-qualified agents.
Aidey Reviews
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- BPO Services
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Their team is nice, friendly and cheerful. They are joy to deal with.
Review Summary
What service was provided as part of the project?
BPO Services
What is it about the company that you appreciate the most?
We enjoy working with their team. They are our strategic customer service partner.
What was it about the company that you didn't like which they should do better?
They have been a reliable partner so far. They should continue operating similarly going forward.
Aidey truly stands out with their strong team of trained professionals
Review Summary
What service was provided as part of the project?
BPO Services
What is it about the company that you appreciate the most?
They are strategic, friendly, and genuinely care about our customers. Thank you team Aidey.
What was it about the company that you didn't like which they should do better?
We're very happy with the service we have received so far from Aidey. We really don't have anything to complain about.
Their team is terrific. Kuddos to their dedication and friendly approach.
Review Summary
What service was provided as part of the project?
BPO Services
What is it about the company that you appreciate the most?
They didn't take much time to understand our platform and customer's needs.
What was it about the company that you didn't like which they should do better?
They did everything they can to help customers - so there is little to no space for improvement.
Their team is supportive and agile. They quickly understood what we needed and adapted accordingly.
Review Summary
What service was provided as part of the project?
BPO Services
What is it about the company that you appreciate the most?
Aidey's team is proactive and supportive. They are empathetic, and well-trained professionals.
What was it about the company that you didn't like which they should do better?
Through our time working with them, we didn't face any problems.
Aidey's team is managing the support for our platform. They are doing a good job.
Review Summary
What service was provided as part of the project?
BPO Services
What is it about the company that you appreciate the most?
They are friendly and professional. They genuinely care about our customers and their queries.
What was it about the company that you didn't like which they should do better?
There isn't anything major or concerning about them. They are doing a good job overall.
Very good company. Have been working with them for quite a long now. Always delivered what they promised.
Review Summary
What service was provided as part of the project?
BPO Services
What is it about the company that you appreciate the most?
Unlike most of the companies, they under promise and overdeliver. That's the best part about them.
What was it about the company that you didn't like which they should do better?
The complain resolution time was minimum. They never let our customers wait any longer than 30-45 mins.
Supportive and friendly people. Always ready to an extra mile if it means helping the customers.
Review Summary
What service was provided as part of the project?
BPO Services
What is it about the company that you appreciate the most?
Their proactiveness, dedication, commitment towards helping our users. They were amazing!
What was it about the company that you didn't like which they should do better?
Overall, they were great. Starting from their communication to project management - everything was great!
Agile & Flexible Team of Customer Service Specialists - Thanks!
Review Summary
What service was provided as part of the project?
BPO Services
What is it about the company that you appreciate the most?
Their team is agile and proactive at communication. We liked the way they interacted with our clients.
What was it about the company that you didn't like which they should do better?
They were good overall. Nothing about them was concerning. Good work overall.
Great Company to Work With
Review Summary
What service was provided as part of the project?
BPO Services