A robust team that that provide exceptional value for money.
In today's world of increased outsourcing, and the lowering of barriers to online collaboration, every company can see the benefit of lower cost choices. The biggest problem in deciding between in-house /local solutions and overseas low-cost base solutions is the price/quality dilemma.
We know that we can get high quality close to home, but the price tag might be unaffordable to a small business or make us uncompetitive in the market. By dealing with low-cost providers, the budget is affordable, but can the outsourcers get the job done?
I've been dealing with AIST Global consistently for almost three years now, and feel that I've got a 'best of both worlds' supplier. They can compete on price with all bona fide agencies worldwide. The quality of work varies, since there AIST Global has a team with varying skillsets and experience levels (just like in all companies).
The reason why AIST offer a great price/quality solution is that if something is wrong, or buggy, it gets passed up the experience chain. At the top is the bossman Hrayr, who would earn a fortune in Silicon Valley, but seems to prefer working crazy hours building a team. As a long-term customer, I can pretty much go to Hrayr 24/7 and he usually solves problems in real time. That's extremely rare in a CEO.
What do you like most about the company?
The willingness to keep iterating until the original shared vision is accomplished. The fact that they can cover me in emergency situations. They also perform small tasks that are completely off spec or one-off situations - free of charge as goodwill gestures.
What they should improve on?
I'd like to see better QA/QC so that someone senior at AIST Global checks the work before presenting it to me. I don't like to spot obvious bugs or errors each time a new benchmark is delivered. It's not a deal breaker because they always fix everything quickly, but more internal checks would save my time.