AnswerForce

Grow your business with 24/7 answering built for the service industry.

You need a partner that understands your business to offer clients a good service. AnswerForce works with HVAC businesses across the country, so our receptionists understand your calls and know the information you need to be successful.

With AnswerForce you get more than a traditional answering service, with all plans including:

• 24/7 call and chat answering (including weekends and holidays for free)

• Live call transfers

• Appointment scheduling

• Lead capture & qualification

• Customized scripting

• Software integrations

• Business phone line

AnswerForce manages hundreds of thousands of calls for contractors every year. Our trained customer service representatives are flexible to your needs and work with your processes to maximize your business’s potential. 

Make your business 24/7 without the need for hiring more staff. Talk to our team at the show to see how our flexible plans can work for your business.

How it works

1. You work with our client account managers to build a script that matches your business processes and forward your calls.

2. AnswerForce receptionists answer your calls, capture leads, schedule appointments, and more.

3. You get instant notifications through the AnswerForce app, and details in your HVAC software.

Lead capture & qualification

Are you making the most of every lead? Could you be winning more jobs?

New leads are the lifeblood of your growth - you need to be making the most of every opportunity, or the competition will get the job.

AnswerForce receptionists are ready 24/7 to answer your calls, capture leads, and qualify new leads so your sales team can maximize their conversion. 

Custom scripts let you gather the information you need to know whether a lead is a good fit for your business, and the details to help your team quote faster and more accurately.

How it works

1. Your script is built with our client account managers, including the questions you need to ask new leads.

2. AnswerForce receptionists take your calls, capturing new leads and asking your qualifying questions.

3. You get instant notifications through the AnswerForce app, and in your HVAC software.

Appointment scheduling

Have the next appointment scheduled before the call is even over. More jobs, less admin. 

Whether a customer needs to be called back, on-site estimate planned, or a job scheduled, make sure it’s done without lots of emails back and forth. 

AnswerForce can get your next step scheduled on the call. Give clients the reassurance that comes with knowing what’s next, and keep control of your calendar. 

Customized call scripts and a two-way link to your calendar make it easy for receptionists to see your availability and for you to stay in control of your schedule.

How it works 

1. You decide when you want appointments or jobs scheduled during the process and our client account managers can help sync your calendar to our scheduling software.

2. AnswerForce receptionists will schedule next steps during calls with potential clients.

3. You get instant notifications through the AnswerForce app, and see appointments in your calendar. 

At AnswerForce, we put people first. Our customers help families, businesses, and their community every day. We believe we should as well.

Every month, we donate 1% to food banks across the US and Canada through the Giving Back program. No one can reach their potential if they are hungry or worried about how to put food on the table. By donating at a local level, we aim to help communities where they need it most.