Avivi

Onyx Telecom has been addressing its customers' communication problems as independent provider for 35 years. During this time the company has successfully completed 236 projects and services 361 telephone lines. Company employees like their business, so they strive to create and maintain the best systems for their customers. And this requires the best technology, one of which is Bitrix24 CRM. 

Initially, the client asked our company to add a group edit mode to the list item output page, because in standard functionality, group edit mode and actions are only available for CRM entities and do not work with all field types. Onyx Telecom employees needed to edit any custom fields at the same time without going to the item editing page or the lead card.

Our team has implemented the editing functionality of the custom fields by significantly refining the Bitrix24 List display component. This allowed for group editing of fields of the following types:

1. Multiple fields (List, Date, Line, Number, Money);

2. Binding to CRM elements;

3. Checkbox ( “Yes/No” List);

4. Users’ fields “Date” and “Date/Time”;

5. Drop-down list for custom fields;

6. Fields for comments like textarea.

After the work completing, Onyx Telecom has the exclusive ability to massively change values ​​in all required fields. However, the project with Avivi allowed to solve not only this task:

• The group editing functionality is available in any place where list items are displayed, namely: in the special tab of the entity card for which there is a binding. This means that users do not need to deliberately go to the list section to change the values ​​of the element fields: right from the CRM card, you can edit any desired field of one or more list elements with a single action;
• Avivi team has equipped the upgraded component with a handler that is able to write editable data in the correct formats depending on the type of the field.

Over the spam of twenty-three years, the company has significantly expanded its quantity of finished products, thereby attracting new customers. The Global Aluminum Solutions Company is one of the largest factories in Toronto in production and supply of aluminum and glass goods.

With the increase of the amount of sales, the company’s representatives experienced difficulties in monitoring incoming emails. We were asked to develop a universal solution to monitor all emails using Bitrix24.

Global Aluminum Solutions uses WordPress as its main website platform. We have developed the integration of Web Form 7 and Bitrix24 to send customer data to CRM and support the company’s solutions. Customer data is automatically saved in the Lead list. This solution makes it impossible to lose any potential new customers and provides an opportunity to instantly and centrally control the quality of processing incoming orders.

The company’s managers have received a user-friendly functionality for communication with new customers:

• The quantity of sales has increased;
• The work has been automated with the help of Bitrix24.

Stimma company is engagedin both whole sale and retail sales. To sell products, the website of the online store, created on the platform of Wordpress, isused. The number of items in the store exceeds 5,000 units. Stimma sewing factory is a successful young company, which is both a producer and a seller of women's clothing.

The goals of project:

• To transfer all the work from the Wordpress console to the Bitrix24 portal without changing the current version of the client's site;

• To automate the work of the Stimma brand sales department;

• To divide the areas of responsibility between each of the managers using CRM, to arrange the order and the work with new orders.

Our specialists synchronized Wordpress databases with Bitrix24. For this, an application of the second type was created, which is located on the client's server. The team setup CRM in such a way that whole sale and retailorders now came to the appropriate managers, which excluded the confusion in the work. IP-telephony was connected. To simplify the communication between managers and customers, the chat and callback widgets were connected to the customer site.

Stimma sewing factory received effective tools for marketing products:

• The work of managers has been optimized using Bitrix24;
• The automation of processes is carried out in the CRM-system;
• The additional marketing tools, the opportunities to return the old customers, and also to do the segmented newsletters to different groups of clients have appeared.

Working with clients, the prioritiesarethe individual approach, the original design solutions for each individual product. The trade is conducted both in retail outlets and on the website of an online store. The jewelry enterprise "Onix" successfully works in the Ukrainian market already more than 25 years,it has taken part in more than 30 international exhibitions.

The tasks for Avivi were:

• To optimize the work of the sales department;
• To structurethe joint activities of several warehouses of the enterprise.

During the integration of Bitrix24 our managers have automated the processes of accepting and processing orders, as well as notifying customers. This made possible to identify the weaknesses of management in the enterprise, which were not initially in the field of view of the customer. The integration of CRM with Rozetka and Nova Poshta logistics platforms was carried out. Our team carried out work on the customization of Kanban for the warehouses: the images of goods were added to product cards, which significantly accelerated the processes of interaction between departments of the enterprise.

The jewelry enterprise "Onix" due to the integration of Bitrix24 was able to solve the long-term problems in the work process:

• The interaction of employees of different warehouses with each other and with managers was clearly structured due to Kanban;
• The automation of order processing has reduced the time spent by managers on working with clients and the warehouse;
• The "Weaknesses" in the management system were eliminated, the possibility of using effectively the instruments of marketing has appeared.

The company "Velox" specializes in providing a full list of services for purchase, delivery and placing of packages from the United States of America to Russia and Ukraine. The Avivi team has solved the difficult task of linking into a single system the multiple logistics processes for an international shipping company.

The creation of B2C service for interaction between the client and the company "Velox":

• The service should be simple for the user;

• The possibility of buying goods in online stores of the USA independently or the commission of this process to the company "Velox" should be taken into account in the personal cabinet;

• Tracking options, linking orders for co-mailing, cost calculation should be considered.

To fulfill the tasks of the customer, three separate directions were created, which together provide the fulfillment of all the processes:

• Veloxbox – the service of "B2C" type, which provides interaction with the client;

• Veloxhub – a service for the internal work of the company from receiving a parcel to the USA before arriving at the final destination;

• Velox API – software for correct data exchange between services and third-party platforms.

To suppress peak loads, the system RabbitMQ was applied to the system. This allows to stabilize significantly the operation of services with numerous requests of users and the active movement of data about the packages.

• The time for processing orders was reduced, the customers received a modern and convenient way of ordering and tracking goods;
• The tools for parcels routing, tracking and recognizing have appeared for the company's employees, if at any stage an error or failure has occurred;
• Velox API is responsible for data exchange between the software components of the Velox project, as well as third-party platforms. The solutions created on PHP are imperceptible neither for users, nor for employees of the company. But they play the main role in the functioning of the whole system.

The Five Star Claims Adjusting Company is a major player in the insurance recovery market. The main goal of the company is to defend the interests of its clients before the insurance companies. To do this, free third-party contractors, who represent the interests of clients in various insurance disputes, are involved. Over the years, the company helped to recover hundreds of millions of dollars. The company owns the self-hosted version of Bitrix24, for which the expanded functionality of the extranet group Contractor Portal was developed.

For the customer, it was important to ensure the access of third-party contractors to the “Lead” entity of their CRM with certain restrictions and conditions. The main "pain" of Five Star Claims Adjusting was the need to simultaneously participate in the work process of a large number of contactors, which is constantly increasing. The main tasks looked like this:

• To make the access to the lead cards in CRM possible for a contractor without the right to edit information;

• To configure the portal interface in a certain way to conveniently display the necessary information;

• To remove the possibility of communication between contractors to eliminate a competition.

The solution for the customer was the development of the extension of the extranet-group functionality, which allowed to fulfill all the requirements for the technical task. This solution is only available for one specific extranet group – the “Contractor Portal”. At the same time, the ability to create other extranet groups and to use the standard Bitrix24 functionality is not lost.

Upon completion of the project, the client company received the use of an improved portal Bitrix24, the functionality of which allowed them to follow the set goals with ease for administrators and without additional costs:

• he extranet group functionality was customized in accordance with customer requirements, the process of inviting contractors from an extranet to the customer portal has been improved;
• The appearance of the portal pages was changed in accordance with the branding of Five Star Claims Adjusting, the ability of contractors to search for their colleagues was disabled, the changes in lead status, updates to change the person in charge were added in the timeline;
• The display processes of Bitrix24 leads for the contractor was customized: it can be available only after approval by the administrator and subject to two conditions of contractor compliance.

Life Division Ltd is one of the fastest growing companies in Europe in the field of financial advice in terms of the flow and number of its consultants. The consortium is the basis of an innovative international group. The company's goal is to provide customers with reliable and flexible financial solutions. The company is confident that in the modern world it is impossible to be a leader without the use of innovation. Such an attitude to modern technologies allowed the company to overcome the consequences of the 2007 financial crisis, ensured security and high-quality service to its customers. That is why Life Division Ltd chose the self-hosted version of Bitrix24.

The main task for Avivi was the integration of the self-hosted version of Bitrix24 in accordance with the specifications of the technical task. This included:

• Making of fields, entities, possibilities of cloning and unification of cases or leads in Bitrix24;

• Custom completion of the self-hosted version functionality and approximation of the Bitrix24 user interface to Salesforce for the convenience of staff;

• Setting up the processes related to processing emails and telephony.

The specialists of our company were given a clear task to maximize the similarity of processes with similar actions in Salesforce. This caused certain difficulties, because in the two CRM systems some entities (for example, “Lead”) are similar, but have important program differences. To accomplish this task, it was necessary not only to change the interface, but a deep customization of key processes. The customer company used Cisco telephone equipment and SIP-connector. In order to ensure communication through Bitrix24, it was necessary to think out and implement an algorithm for the interaction of all components with each other.

According to the wishes of Life Division Ltd, for the convenience of managers, we added the quick links to various sections: “Leads”, “Call-center”, “Closed deals” and “VIP clients”:

• The customization the “Lead” entity in Bitrix24 brought the work with it closer to a similar process in Salesforce. In order to avoid re-creating leads from emails, our employees implemented an algorithm for сombining letters from one lead from different branches of correspondence;
• Our developers have created a custom process that allows the manager to select files from the incoming letter that are automatically attached to the lead. Files not marked by the manager remain in the letter, but are not transferred to the lead. In addition, the manager can assign files their own names (for example, "Scan Passport", etc.);
• After the completion, the “Description” field changed its appearance. Now it is displayed in html format and looks like a music player that allows you to listen to the recordings of phone calls.Thanks to the work done in the self-hosted version of Bitrix24 of Life Division Ltd, it became possible to tie together phone call records with entities “Lead” and “Contact”. And the same call can be tied to an unlimited number of entities.

The history of wine production in the Transcarpathian region begins in the XV century. The modern enterprise Chateau Chizay owns its own vineyards of 272 hectares, produces a premium collection of aged wines, expanding the palette with white varieties. In 2018, the Chateau Chizay Academy educational project began, the goal of which is to develop the brand, flourish winemaking in the region and popularize tasting tours. For the full development of the idea, an effective CRM system was needed.

Before the start of the collaboration, the staff of Chateau Chizay already had a thoughtful model of the work of the future CRM. Initially, the customer focused on the cloud version Bitrix24, but in the process of setting up the software, the advantages of the on-premise version became obvious. Avivi company developers were faced with the following tasks:

• Transfer data from the cloud version of Bitrix24 to the on-premise version;

• Customize the entity "Contact" in accordance with the requirements of the customer;

• Solve the issue with the ability to select multiple languages in the on-premise portal.

Thanks to the operational actions of our company's managers, the client was provided with the most favorable conditions for moving from the “cloud” to the “on-premise”. Thanks to the close cooperation with technical support Bitrix24, the deployment of backup on the client's server was successful. Our experts have set up open lines and widget for the site chizay.com. Particular attention was paid to the Facebook social network, on which the customer placed special bets in promotion.

Soon the staff of Chateau Chizay appreciated the advantages of using the on-premise edition. Our specialists refined the functionality and made the basic system settings, and also, thanks to their high professionalism, solved the issue of multilingualism.

• We have set up open Facebook and Instagram lines. Now you can write both in live chat and in Messenger or direct to company in the standard widget on the Chateau Chizay website. We have created the ability to also “pull up” comments to posts on Facebook;
• An important improvement was the customization of the entity “Contact”. It was necessary for the customer to label the leads in the direction of their interest: products, tourism, etc. Now, when creating a new contact or editing an existing one, this direction can be added and, accordingly, all existing contacts can be filtered by it.
• The main improvement of the portal was the installation of the Language Picker - the ability to select one of the two languages present in the portal. For any on-premise edition, only one base language is possible by default. Our developers have protected this opportunity from failure in case of updating the portal. Details of this refinement are a commercial secret of Avivi company.

Cavadian Properties is a North American company from the city of Dallas, which is engaged in the purchase of real estate. The company values the time of its customers and tries to prepare any commercial offer in less than 24 hours. With this tempo of work and the flow of customers, each of them is worth its weight in gold. It is important for the company to respond to people's requests in a timely manner, as well as to remember the needs of each client.

The customer company is new in using of Bitrix24 and CRM in general. The main task with which they applied to Avivi was: “To save employees from monotonous paperwork.” During the evaluation of the project, taking into account the specifics of the agency, the amount of information and methods of communication with clients, two main areas of work were outlined together:

• To automate the process of obtaining and distributing leads in CRM;

• To create the ability to autocomplete e-mail templates with offers to customers.

Our managers have integrated a corporate email for Cavadian Properties. Now, to send offers to customers, agency staff uses a special email template created in Avivi. It is able to pull out photos of the desired properties from the CRM in just a few clicks.

As a result of the completed project, the Cavadian Properties realtor agency received a powerful and effective tool for developing its business — Bitrix24 CRM. After appropriate configuration and refinement of the functionality, the customer was satisfied and has received:

1. Convenient CRM, capable of processing and distributing incoming calls depending on the category of lead (buyer or partner);
2. Automated control system for the implementation of tasks, promotion of the lead on statuses from the moment of getting into CRM and until the conclusion of a transaction using robots;
3. Customized and modified e-mail functionality that allows you to attach the desired images of the property (product) to the proposals for customers.

The Zooz online platform provides cash payment services for retailers around the world. The content of the website using WordPress, so Avivi made an integration with Bitrix24 in a “live” system using Git. We developed the process of a credit card information validation using two currencies: USD and ILS. For ILS cards, another validation algorithm process was created, since the processing of this currency through the Luhn algorithm was impossible. While working on the project, we developed a notification system to inform managers about the status of payments with an option to Confirm/Reject certain orders. We also provided a conversion of leads into Contacts, Transactions, and Bills after successful payments. Now the system can:

• Sales managers monitor new actions on the website and immediately respond to all payments and website processes;
• Screen tips help employees get used to the new website functionality faster;
• The notification functionality helps managers monitor employees’ work.