Central Hubspot

I am the Director of Sales, we are basically a company that generates high traffic to hotels and casinos across the world by creating attractive packages to gamblers across the world offering them free trips and VIP services if they match the terms of play at the casino of the hotel they are staying at.

We were approached by the Central Hubspot team offering us a variety of services, and as we were hit by Covid and had to minimize our cost while continuing our services so we have decided to hire them for Customer support via phone/email/chat, SEO services and sales.

We wanted to approach the gulf region and it's very challenging as gambling is prohibited, we have tried to generate traffic from there but we failed.

So our main goal was to successfully approach the Gulf region and generate traffic, our secondary goal was to offer excellent customer support service and have a smooth back-office operation.

We also wanted to generate sales and had a target set to be achieved.

So once we decided to proceed with Central Hubspot and give them a try, we had a couple of meeting with their management team during the first week, where they have introduced us to their team and designed the process and roadmap.

Their team was friendly and seemed to understand our vision and what we exactly expect from them. Then we have granted them the required credentials to the platforms needed to communicate with our customers, receive calls, messages, etc, and also access to the back-end of the website to be able to perform their SEO Service.

It was very successful, in a very short period they were able to increase our ranking on google search, generated high traffic to our website, and boost the overall traffic by 85%, their customer support team was able to receive and solve inquiries in less than 12 hours and they had a very good response rate, their sales team generated a huge list of contacts as per the criteria we had set and was able to boost our sales with 78%.

Central Hubspot's efforts help in increasing the number of students and instructors using the client's platform. Currently, they have gained 77% of students and 30% of instructors. The site's traffic also boosted by 65%. The team consistently provides daily and weekly updates to the client.

We have hired Central Hubspot for many services as we were looking for one firm to take over the whole Business process and help us to grow. The reason is, we believe that if we run all our processes within one single firm it would increase productivity. We used them for Lead Generation, Online chat support (premium subscriptions), Technical support, Virtual assistant, and on-boarding.

We wanted to improvise the quality of service we offer our students and instructors and boost our reach to instructors & students and cover more geographical area

They delivered as promised and cared about my brand image. They offered me some complimentary services for my business that helped me understand the market and stand out among my competitors. One thing i respect is the confidentiality, whatever we agreed was followed strictly with no leak of information

We wanted a reliable and affordable firm to deliver value to our customers, so we hired Central Hubspot considering they are not huge but a fast-growing BPO firm. So we initially hired them for customer support to take care of the inbound calls and ticketing along with 2 online chat agents to take care of our incoming inquiries on our website, but then looking at the value they delivered we decided to scale our relationship and hired them for Pre-sales to schedule appointments, On-boarding to conduct demos and assist our clients & Digital Marketing service.

I hired Central Hubspot to look after Customer support, online chat, and on-boarding. Their team were professionals who i never thought i can acquire considering the budget assigned for the hiring process. They delivered as per promised, but they were also proactive and never passed a meeting without suggesting ideas to improve the process and offer my customers a better service.