By Commerce Pundit on Mar 5, 2019
We are surprised by the feedback and feel it does not reflect with the work delivered. Our team did take longer to deliver the project, but the deliverables did meet the scope requirements. We received payment for the four milestones only after the client verified and approved our work.
The delay was not entirely Commerce Pundit’s fault. The client performed content delivery network (CDN) and Varnish cache on the server, but did not communicate our work had been lost. We had to redo tasks as a result, which affected the timeline. We closed the project with both sides agreeing that everything but a few issues was completed. The client accepted these terms after we had previously addressed user acceptance testing (UAT).
Our team was always prompt and responsive. From our perspective, the client’s emails were not professional; the nature of their communication only strained the relationship.
We could not have affected organic results because we have not touched the website. Commerce Pundit has successfully delivered more than 550 e-commerce projects. Our reviews and client success stories speak to the quality of our work.