Concert8 Solutions Inc.

Outsourcing for the New Economy
5.0 (1 Reviews) Write a Review
Overview
NA
50 - 249
2018
Proudly Canadian with headquarters in Vancouver, British Columbia and a state-of-the-art Operations Center based in Makati City, Philippines, Concert8 brings our customers a unique model that offers the highest quality service, international reach and a highly competitive cost structure.   Concert8 invests more time-per-hire than any leading centre. Our five step recruitment process includes extensive interviews and testing. We profile

Proudly Canadian with headquarters in Vancouver, British Columbia and a state-of-the-art Operations Center based in Makati City, Philippines, Concert8 brings our customers a unique model that offers the highest quality service, international reach and a highly competitive cost structure.

 

Concert8 invests more time-per-hire than any leading centre. Our five step recruitment process includes extensive interviews and testing. We profile agents by personality as well as skills to find exactly the right people for your program. Recruiting graduates from the leading universities, we deliver top performing, motivated candidates.

 

Concert8 invests more time-per-hire than any leading centre. Our training systems educate our agents on how to relate to customers, discern their needs. We understand that memorized scripts and pre-packaged answers do not offer the best results. We study your product, your company culture and your communication style. 

 

 

Key Clients

E-Commerce Stores, Startups, SaaS, Travel Lodging, Airlines, Law Firms, Dentists, Security Monitoring Companies, Medical Suppliers, Hospitality

ca
Canada
Concert8 Solutions Inc.
Suite 505-625 Fifth Avenue, Vancouver, British Columbia V3M 1X4
1-888-587-1458
Focus Area
Service Focus
  • BPO Services
100%
Client Focus
  • Small Business(< $10M)
  • Large Business(> $1B)
  • Medium Business($10M - $1B)
60%
20%
20%
Customer Reviews
5.0 (1 Reviews)

Overall happy with their service

Ginno Alcantara
posted on 25/6/21
We wanted more ways for potential advertising to clients to contact us on our website. We noticed some liked contacting us via Facebook messenger and decided that adding a live chat option to our website would also be helpful.

What is it about the company that you appreciate the most?

We searched online for live chat support providers in Canada and the Philippines, and after a positive referral and approval from our management team, decided to try Concert8 on a month-to-month basis to start.

What was it about the company that you didn't like which they should do better?

Overall we're very happy with their service, but if we had to point something out, maybe the onboarding process could have been a little faster.

Project Details
BPO Services
$0 to $10000
posted on 25/6/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings