The call center you will call your own

Consolidated CCS is well positioned to provide cost effective services for businesses of all sizes and from any industry in support of repetitive, semi-skilled business processes. Our core competencies and extensive experience as a provider of outsourced contact center services allows us to offer compelling solutions for your business. Our directors and management team have more than 133 years of collective experience in customer centric environments and have developed contact center best practices. Our depth of experience with Operator Services (OS) and Directory Assistance (DA) translates directly to Business Process Outsourcing (BPO) for functions such as first level customer service, tech support, corporate reception & call transfer, product/service order taking, appointment scheduling, dispatch, medical reception and physician paging, substitute teacher placement for school systems, after hours answering, and message delivery. All of our team members gained experience in a customer-first environment fostered by the independent telephone company (ILEC) that founded the original business more than 120 years ago in support of telecommunications customers.

United States United States
1500 S Wabash Ave, Chicago, Illinois 60605
1 800-677-2796
$25 - $49/hr
50 - 249
2010

Service Focus

Focus of Business Services
  • Answering Services - 100%
Focus of BPO Services
  • Customer Service - 25%
  • Virtual Assistant - 25%
  • Technical Support - 25%
  • Call Center Services - 25%
  • Outbound - 100%

Industry Focus

  • Business Services - 20%
  • Information Technology - 20%
  • Manufacturing - 20%
  • Transportation & Logistics - 20%
  • Retail - 20%

Client Focus

80% Small Business
20% Medium Business

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