We influence, challenge, mentor, coach, and authoritatively advice. We are not on-trend, fads or the best practice of the day. We are guided by original thought, human science, research, analysis and foresight.
- Communications strategy & planning
- Stakeholder engagement
- Change readiness
- Leadership and sponsorship assessment
- Change initiatives and skills assessment
- Organizational attributes assessment
We do not provide expertise that is not a consequence of an engaging challenge to your status quo. Nor do we simply provide you with a report, framework or tool without considering the sustainability of execution.
We are interested in a strong partnership, co-creating solutions, and continued dialogue to establish strategies and plans that are pragmatic and work for you.
- Strategic & business advisory
- Strategic planning & development
- Digital technology strategy
Taking a deep research-based approach to understanding your target customer, there needs and motivations; we help you to inspire products, services and ultimately experiences. Applying Lean and design thinking, we work with you to create value and envision the future.
- Customer discovery
- Brand identity & strategy
- Lean business model design
- Value proposition design
- Customer journey experiments
Business & Technology Transformation:
Diving into the details to deliver “better, faster, cheaper” is difficult. What is more difficult and compelling is understanding where the value shifts are in your industry (and in others), spotting opportunities at the right inflection points and taking action.
We believe culture, base competencies, customer value and leadership are the cornerstones of successful transformations. We support your leaders in changing your organizational culture, help your managers play a more prominent and proactive role as facilitators, and augment your implementation capability to ensure high delivery rates for your internal and external customers.
- Strategic transformation
- Operational transformation
- Operational model design
- Digital business & experience design
How do you create frictionless experiences for your employees? Flatten your structure to be closer to your customer? Drive accountability not by rank but by ownership?
Go beyond lines, boxes and titles!
End-to-end experiential and strategy-operations driven, our approach to org design integrates your people, core processes, structures and key imperatives. Aligned and enabled as a system, it is powered by governance standards, performance measures, circular information flows and reporting mechanisms that realize your efficiency and effectiveness targets.
- Organizational review & assessment
- Organizational design
- Roles & responsibilities development
- Process design, re-engineering & optimization
- Capacity planning & development
- Performance management