Demojo Communication

Define Experience

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DEMOJO is an independent creative agency specializing in digital & experiential marketing. Combining specific and data-driven experiences rooted in cultural context, we convert consumer attention into action, sales, and absolute brand loyalty.

Our agency is made up of art enthusiasts and tech geeks, digital warriors and event curators, storytellers and number crunchers, masterminds and accomplishers, right and left-brainers… well, you get what I mean. One thing that unites us is our obsession in DEFINE EXPERIENCE.

We craft and implement ideas that win your target audiences by combining creativity and numbers without losing the touch of culture. Effectiveness is what we champion using cross-channel strategy to improve user experience and drive better relationship with your audience across different touch points.

$50 - $99/hr
10 - 49
2015
Locations
Malaysia
16-10, Infinity Tower, Petaling Jaya, Selangor 47301
+603 7612 5338
Singapore
160 Robinson Road #14-04 , Singapore, Singapore 068914
+65 9145 1668

Focus Areas

Service Focus

25%
25%
25%
10%
10%
5%
  • Digital Marketing
  • Business Services
  • Advertising
  • Writing Services
  • Animation & Multimedia

Client Focus

45%
35%
20%
  • Small Business
  • Medium Business
  • Large Business

Industry Focus

30%
10%
10%
10%
8%
32%
  • Consumer Products
  • Financial & Payments
  • Healthcare & Medical

Demojo Communication Executive Interview

Derrick Tai
Derrick Tai
CEO
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Please introduce your company and give a brief about your role within the organization.
Demojo is an award-winning creative agency specializing in digital & experiential marketing. We help our clients achieve effective results through digital and on-ground engagement that delights their audiences.

I am co-founder of the agency, heading the business development & servicing team.
What is the story behind starting this company?
We saw a gap when most creative agencies outsource their productions and execution tasks where the ideas are often poorly executed by a third-party agency. There are always issues in the integration of execution. With a mix of backgrounds of the founders, Demojo is able to add value by providing execution expertise on different touchpoints on top of creative strategy. We are aspired to be a leading independent creative agency within the South East Asia region.
What are your company’s business model–in house team or third party vendors/ outsourcing?
Demojo work in a mixed mood of in-house and outsourcing. model. Our in-house team consists of 3 main functions which are Creative, Digital & Experiential team. The creative ideation and conceptualization are done in-house. All teams would work hand in hand for the integration of the campaign.

We only outsource production execution whenever specific software, platforms, or tools are required.
How does your company differentiate itself from the competition?
Our core competencies are expertise within the digital and experiential platforms. We are able to strategize and execute creative campaigns at multiple touchpoints. Besides, our ideas are fused with local cultural context and data insights to connect with the audiences for campaign effectiveness.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Our clients are mainly from government, corporates, and MNCs in FMCG, Healthcare, and Retail industries. More than 70% of our clients are on retainer & repetitive clients.
Please share some of the services that you offer for which clients approach you the most for?
We have to work on campaigns for rebranding, product launch, and brand awareness. Lead generation, etc. These deliverables are included creative strategy, video production, creative design, digital marketing, social media management, event marketing, etc.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Client satisfaction is high based on the retention rate and repeat order. We always have post-mortem meetings with clients upon task completion regardless of project values to get direct feedback on performance and our services for improvement.

We emphasize our client’s a great experience and achieve their objectives over the profits.
What kind of support system do you offer to your clients for catering to their queries and issues?
Each project or task is handled by two project managers. One would be the main contact point for servicing and management, the other would be a backup in case of emergency.  The servicing director is also looped in all communication.

Besides, our team that is in charge of the brand will be introduced to the client upon onboarding and the client could always escalate any queries to the project managers or their reporting directors.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We bill the client according to deliverables or man-hours involved. Our payment module is usually on a monthly retainer or project basis.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Yes. Requirements are clear and brief with objectives, a feasible timeline, and our team's interest in the brand. Based on our experience the minimum budget for an effective campaign would be around 7,500 USD.
What is the price range (min and max) of the projects that you catered to in 2021?
Minimum budget of 7,500 USD and 100,000 USD.
Where do you see your company in the next 10 years?
We are eyeing an 8 digits revenue with offices in 3 countries around SEA.

Demojo Communication Clients & Portfolios

Key Clients

  • Faber-Castell
  • AXA Insurance
  • Chubb Insurance
  • Daihatsu

HEXO Digital Marketing Campaign
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HEXO Digital Marketing Campaign
$10001 to $50000
14 weeks
Consumer Products

In the effort of launch the latest fine writing - HEXO, a full-fledge digital marketing campaign were carried out to create awareness towards target audience. 

Sales funnel has been created to convert the target audiences. ‘Gifting to your loved one’ were introduced to further enhance the reach and conversion.

Impact

  • Total Impressions : 3 millions
  • Traffic conversion : 3% 
  • Sales conversion : 0.5%
Takeda Virtual Launch
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Takeda Virtual Launch
$0 to $10000
8 weeks
Healthcare & Medical

The pandemic situation has restricted all travel & events, client need an interested and interactive launch idea for their latest campaign for audiences in South East Asia.

Solutions

Instead of usual desk bound webinar, we set up the office with a thematic decoration and lighting to grab the attention of the attendees. 

On top of presentation, interactive mini games were in planned for crowd retaining throughout the session.

KUNDAL Digital Marketing & PR Campaign
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KUNDAL Digital Marketing & PR Campaign
$10001 to $50000
4 weeks
Consumer Products

As KUNDAL broadens market presence into Asia, they are looking for the most effective channel in penetrating the market for its brand awareness and activation.

Solutions & Impact

We kickstart the campaign with a social media-led approach followed by a series of influencer marketing campaigns to connect with consumers.

  • Impressions: 150K ++
  • Engagements: 13K++
NTT East Meet West 2019 Annual Dinner
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NTT East Meet West 2019 Annual Dinner
$50001 to $100000
16 weeks
Telecommunication

Celebrating a milestone with a theme that's overflowing with culture. Clients wanted a theme that's represent its new entity on the merger of NTT (Japan owned) & Dimension Data (South Africa owned) as a message to the employees and celebration.

Solutions

Our team then came out with the idea of "East meets West'' based on the origin of both companies.

We did not stop at the theme, the decoration and entertainment of the evening also proposed according to the 'Message' that the client wanted to deliver. We incorporated both cultural and modern performances based on the nature of business as well. 

Diapex Wonder Pants Youtube Marketing
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Diapex Wonder Pants Youtube Marketing
$0 to $10000
2 weeks
Consumer Products

Contents are needed for online tactical campaign during the lock down period of pandemic. However our team are restricted from all sort of movement due to regulation by government therefore usual video production with talents and crews is not an option. 

Solutions & Impacts

We adapted and adjusted our approach in content creation. Our team manage to produce a video by utilising client's existing assets pairing with stock videos available online in only 3 days time from storyboard to final deliveries. 

The video garners more than 30K views in just two weeks time and online sales increased exponentially too.

Affin Bank Smile for Miles
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Affin Bank Smile for Miles
$0 to $10000
11 weeks
Banking

Overall key conceptualization and design execution of AFFIN’s customer reward campaign. We need to a communication that would encourage AFFIN customers to spend for rewards.

Solutions & Impacts

The design is visualized and executed with the jet set travelling lifestyle in mind. Information is concise and clear cut for easy digestion while adhering to BNM design requirements.

Dunkin' Rebrand Campaign
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Dunkin' Rebrand Campaign
$10001 to $50000
8 weeks
Food & Beverages

Following footsteps of international siblings, Dunkin' Donut Malaysia was rebrand to Dunkin'. We are assigned to run a full fledged campaign for both online & on-ground channels. 

Solutions & Impacts

Started with digital teaser campaign to capture market attention followed by an on-ground PR lauch involving media & key stakeholders about the new brand & offerings. 

The campaign was then ended with high impact coffee conversion campaign targeted to increase in-store sales. Contest in the campaign resulted in more than 21,000 reach, with 450 entries.

Faber-Castell One Touch Corrector TV Commercial
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Faber-Castell One Touch Corrector TV Commercial
$10001 to $50000
12 weeks
Consumer Products

Clients wanted more than usual boring TV commercial in attracting their target audience - Gen Z. This group of audiences are known to be independent, wants to be heard and has short attention span. 

We need to craft a commercial that contains the product features and appear to be attractive to the market.

Solutions & Impact

Looking at the characters of our target audiences, we took 'Identity' as the key approach. We gave identity to each colour of the product by highlighting the lifestyle of Gen Z.

An upbeat electronic music are composed in particular for the commercial using by incorporating the clicking sound of unlocking the corrector to highlight features of it.

The target market buys into it and sales shot up immediately once it is launch. The video garners 100K views in first month of launch. 

The video are currently being use globally promoting to consumers and retailers as well.

Demojo Communication Reviews

4.2 3 Reviews
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Karmun Chow

Good experience with the digital marketing team, appreciate with their creativity and initiative

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000

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Review Summary

I'm really appreciate with their service. The team are very professional and they could provide us the solutions or change as per our requests very quickly that impressed me.

What service was provided as part of the project?

Digital Marketing

What is it about the company that you appreciate the most?

Their creativity and initiative, they always suggest good ideas on how to promote our product instead of just follow the instruction given.

What was it about the company that you didn't like which they should do better?

Time management, but after I told them, they have improved

Louis  Shim

Launch promo video for new product

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  • Schedule & Timing
  • Communication
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Review Summary

They are hired to produce a launch video for a new product. They are responsible to cover from A to Z right from creative proposal all the way to video output. they have displayed a deep understanding of the marketing objective and i can say the it is well achieved. The output of the video is somewhat high quality with the given budget. Overall, it has been a good experience working with Demojo, perhaps a little more agile along the development process would be perfect.

What service was provided as part of the project?

Digital Marketing

Shu Zhao Tan

Good experience with event management

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000

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Review Summary

The experience with Demojo has been great, meeting the expectations. Experienced and great team, very attentive to requests and provide great suggestions to improve the outcome of the project.

What service was provided as part of the project?

Web Development

What is it about the company that you appreciate the most?

Experienced team, attentive to requests