Please introduce your company and give a brief about your role within the organization.
Ekoios Technology, established in 2015, specializes in Blockchain and AI solutions for SMEs and corporations. We focus on helping businesses harness the power of Blockchain and AI by universalizing high-tech products and bringing them into real business applications.
I am Dylan Dong Do, CEO of the company.
What is the story behind starting this company?
I and my co-founders - Nikita Ngan Nguyen and Tommy Le, we all saw the immense potential growth and demand for developing blockchain & AI solutions among clients globally. At that time, not that many IT companies in Vietnam focused on these two next-gen technologies so the three of us decided that we could start a company that spearheads Blockchain & AI solution development in Vietnam.
Thanks to our strong technical background and wide client network after more than 15 years working in the IT industry, we were able to quickly build the team and client base for Ekoios right from the beginning.
What is your company’s business model–in-house team or third party vendors/ outsourcing?
We are an in-house company as from our experience, quality management and development process require reliability and close communication from an in-house team. Besides, we work with a few trusted partners who can be complementary to our services to strengthen our capabilities and be a one-stop-shop for our customers.
How does your company differentiate itself from the competition?
There are three main areas we differentiate ourselves from our competitors
Firstly, we’re one of very few companies in the Asia Pacific that focus mainly on Blockchain & AI development services. Secondly, different from a typical outsourcing company, Ekoios provides services to clients from very high-level phases such as consulting, requirement consolidation, design to development, operation, and maintenance. In short, many customers come to us with an idea and leave happily with a ready-to-go-to-market product. At last, after delivering numerous successful projects for clients, we have managed to develop various white-label blockchain solutions that clients can quickly and easily adapt with a little adjustment, which ultimately helps them shorten the time to market their products/services.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Since we aim to be one of the best blockchain solution providers in the SEA region, the fintech industry and companies looking to integrate with this innovative technology are our primary focus. We deliver products catered to specific needs such as NFT marketplace, Staking, LaunchPad, Crypto Wallets, DEX, CEX, etc.
And since the blockchain industry is a fairly new industry for most people – and that our services meet our clients’ expectations every time – our clients have been returning to us for multiple projects.
Please share some of the services that you offer for which clients approach you the most for?
Most of our clients approach Ekoios for blockchain white-label solutions including Crypto Exchange Platform, Crypto Wallet, NFT Marketplace, DeFi Staking Platform, Token Vesting Tool, NFT Minting Platform, and Launchpad Development, which saves them a lot of time and money for their projects. Besides, our clients also place high confidence in us for providing blockchain-related services such as Blockchain Consulting, dApp Development, Tokenization, Smart Contract development, etc. owing to the high quality and efficiency of our outcome.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
The customer satisfaction rate is everything to us, which is why we take all the necessary steps to ensure that the end results always meet – or even exceed – our customers’ expectations. As a client-first company, we put the needs & requirements of our clients at the heart of all our planning and execution, and we try to figure things out there.
And as a result, we managed to have a perfect 100% (five out of five) satisfaction rate on popular platform review websites such as GoodFirms.
What kind of support system do you offer to your clients for catering to their queries and issues?
Since we try to make it as easy and as fast as possible for our clients to have their issues resolved, our support system is catered to each individual client. Whenever there’s any issue or queries from our clients, our Account Manager (AM) and Project Manager (PM) will take the necessary steps to communicate with and come up with a solution that’s best for both our clients and our development team. And should there be issues /queries with too big of scope for our AM & PM, we will redirect the issues to our Head of Delivery or our CTO.
In this way, we can make sure that whenever there is an issue, we’ll be able to come up with a solution for it within a working day.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We apply both Fixed cost and Time Material payment structures depending on the type of project and situation of our customer. For example, if our customer has a fixed budget and has clear expected deliverables, then Fixed Cost seems to be appropriate. But if they have a product that needs constant updates and changes of request, then a time material, where we assign a dedicated team to work as their in-house team sounds more suitable. We listen to our customers carefully and design the best payment structure and working method with them.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If not, on what minimum budget you have worked for?
We try to be as flexible as we can when taking in new projects. But due to overhead costs, we typically try to take in projects that have a budget of $50,000 and above.
What is the price range (min and max) of the projects that you catered to in 2021?
In 2021, we took on projects that have no less than $50,000 in total development costs, and the most expensive project we’ve worked on in 2020 was around the range of $200,000.
Where do you see your company in the next 10 years?
Since the blockchain space is growing and changing so fast, I'd like to first focus on the 5-year goal. We can see ourselves becoming the top IT company providing blockchain development services in the SEA region. Within that time, we’re aiming for that top 3 position which, considering that we’re already the leading blockchain development company in Vietnam, sounds totally doable.