First Contact

24/7 OUTSOURCE CONTACT CENTRE

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About First Contact
The brand name first contact is the trading name for Page1 Ltd, formed in April 1989 by a group of investors wanting to take advantage of new opportunities arising in the telecommunications industry from deregulation of the radio bandwidth industry. Page1 Ltd became the f...
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< $25/hr
10 - 49
New Zealand
First Contact
24/7 OUTSOURCE CONTACT CENTRE
0.00/5 (0 Reviews)
6 Questions
We are the top b2b company by clutch rating, official Facebook marketing partner, Google premier agency and TOP rated agency on Upwork.Pls feel free t write to me directly on fb  or fill the form on our website ⚡️Digital Performance Marketing Agency | UAATEAM
We are the top b2b company by clutch rating, official Facebook marketing partner, Google premier agency and TOP rated agency on Upwork.Pls feel free t write to me directly on fb  or fill the form on our website ⚡️Digital Performance Marketing Agency | UAATEAM

We are the top b2b company by clutch rating, official Facebook marketing partner, Google premier agency and TOP rated agency on Upwork.

Pls feel free t write to me directly on fb 

 

or fill the form on our website ⚡️Digital Performance Marketing Agency | UAATEAM

Contact management systems are essential to keep your important pre-existing customer contacts from getting lost or misplaced in your business areas. Each contact is valuable and the need for connection can derive at any point in time. Hence, preserving them is quintessentially important.Businesses in the present time are largely focusing on delivering higher customer service and to support their purpose CRMs (Customer relationship management system) and CMS (Contact management system) are vital tools. With these systems, all the important data can be maintained in a single place at an affordable price. The purpose of the Contact Management System is to facilitate businesses in easily retrieving information that they may hold of any previous prospect. It increases the chance for personalization; such that behavior of each lead can be studied so that their preferences can be possibly met. CMS offers two-fold benefits to businesses, one by giving them the opportunity to sell their products and others by letting them build trust in their prospect with consistent support.Other noteworthy benefits of CMS are as mentioned:A centralized repository of customer data that can be accessed from any node of the business network.Easy to maintain customer information with regular updates to deliver a higher sense of customer satisfaction.Based on the behavior sales personnel can determine what and how to offer the products or services of the company.Re-targeting through emails, social media and moreOffering platforms for your customer so they can register their positive or negative feedback. Even the negative feedback gives companies a chance to address them over losing them without having to know, why?Since data is stored centrally, it diminishes the chances of duplication. Files remain up to date and sharing becomes handy.Allows tracking appointments and documentsCMS allows keeping a record of conversation such as message history so that potential leads can be determined.If the CMS is cloud-based, data can also be fetched on mobile devices or on systems out of business premises.The traditional contact management system suffered from limited capabilities that did not offer much apart from storing and retrieving data. However, the advancement evolved it to rather relationship management. Thus, Customer Relationship Management systems offer step ahead functionalities with integrated features of a CMS. In final words, we can say that a full automated cloud-based CRM can elevate sales management and conversions to another level.
Contact management systems are essential to keep your important pre-existing customer contacts from getting lost or misplaced in your business areas. Each contact is valuable and the need for connection can derive at any point in time. Hence, preserving them is quintessentially important.Businesses in the present time are largely focusing on delivering higher customer service and to support their purpose CRMs (Customer relationship management system) and CMS (Contact management system) are vital tools. With these systems, all the important data can be maintained in a single place at an affordable price. The purpose of the Contact Management System is to facilitate businesses in easily retrieving information that they may hold of any previous prospect. It increases the chance for personalization; such that behavior of each lead can be studied so that their preferences can be possibly met. CMS offers two-fold benefits to businesses, one by giving them the opportunity to sell their products and others by letting them build trust in their prospect with consistent support.Other noteworthy benefits of CMS are as mentioned:A centralized repository of customer data that can be accessed from any node of the business network.Easy to maintain customer information with regular updates to deliver a higher sense of customer satisfaction.Based on the behavior sales personnel can determine what and how to offer the products or services of the company.Re-targeting through emails, social media and moreOffering platforms for your customer so they can register their positive or negative feedback. Even the negative feedback gives companies a chance to address them over losing them without having to know, why?Since data is stored centrally, it diminishes the chances of duplication. Files remain up to date and sharing becomes handy.Allows tracking appointments and documentsCMS allows keeping a record of conversation such as message history so that potential leads can be determined.If the CMS is cloud-based, data can also be fetched on mobile devices or on systems out of business premises.The traditional contact management system suffered from limited capabilities that did not offer much apart from storing and retrieving data. However, the advancement evolved it to rather relationship management. Thus, Customer Relationship Management systems offer step ahead functionalities with integrated features of a CMS. In final words, we can say that a full automated cloud-based CRM can elevate sales management and conversions to another level.

Contact management systems are essential to keep your important pre-existing customer contacts from getting lost or misplaced in your business areas. Each contact is valuable and the need for connection can derive at any point in time. Hence, preserving them is quintessentially important.

Businesses in the present time are largely focusing on delivering higher customer service and to support their purpose CRMs (Customer relationship management system) and CMS (Contact management system) are vital tools. 

With these systems, all the important data can be maintained in a single place at an affordable price. The purpose of the Contact Management System is to facilitate businesses in easily retrieving information that they may hold of any previous prospect. 

It increases the chance for personalization; such that behavior of each lead can be studied so that their preferences can be possibly met. 

CMS offers two-fold benefits to businesses, one by giving them the opportunity to sell their products and others by letting them build trust in their prospect with consistent support.

Other noteworthy benefits of CMS are as mentioned:

  • A centralized repository of customer data that can be accessed from any node of the business network.
  • Easy to maintain customer information with regular updates to deliver a higher sense of customer satisfaction.
  • Based on the behavior sales personnel can determine what and how to offer the products or services of the company.
  • Re-targeting through emails, social media and more
  • Offering platforms for your customer so they can register their positive or negative feedback. Even the negative feedback gives companies a chance to address them over losing them without having to know, why?
  • Since data is stored centrally, it diminishes the chances of duplication. Files remain up to date and sharing becomes handy.
  • Allows tracking appointments and documents
  • CMS allows keeping a record of conversation such as message history so that potential leads can be determined.
  • If the CMS is cloud-based, data can also be fetched on mobile devices or on systems out of business premises.

The traditional contact management system suffered from limited capabilities that did not offer much apart from storing and retrieving data. However, the advancement evolved it to rather relationship management. Thus, Customer Relationship Management systems offer step ahead functionalities with integrated features of a CMS. 

In final words, we can say that a full automated cloud-based CRM can elevate sales management and conversions to another level.

Having realized that unsocial is the new normal; everyone everywhere is incorporating technological and other means to address safety concerns.  Customers and invitees are making decisions whether or not to engage with a company based on its actions to mitigate risks while rebuilding pre-COVID human experiences.Digital forms and eSignature:In a recent project with a company providing software for the Insurance sector delegating them in switching to digital platforms for communications, we came to realize that these transformations will soon become mainstream even post-pandemic.A sector where one-on-one meetings are requisites of sales effectiveness, sales efficiency, and productivity, moving to non-face-to-face-solutions in an effort to reduce direct human contact was a challenging matter. The COVID 19 trolls led to the onset of awareness and demand for insurances. To get to grip with this abrupt pressure, this sector has greatly adapted digital forms to minus conventional meetings. It was abstract for insurers to pitch clients without human involvement, however, it did save their time in customer profiling, field underwriting, and the entire end to end process of insuring.A customer’s self-serving needs are facilitated using digital forms. Inculcating highly proficient eSign tools and online meetings transformed the entire process into contactless.DocuSign is an eSignature tool compatible with mobile and desktop devices to guide the user through an agreement and allows them to and drag and paste their eSignature in the document. A link is later sent to the recipient. The tool is not insurance industry-specific hence, micro or macro any enterprise can access this free tool.Visitor Management System:There is an advent of innovation in this particular period, one of which is the visitor management system with the help of which, keeping track of your traffic and ensuring the safety of your employees becomes manageable.Vizitor is a free to download app that allows your visitors to check-in, submit details, send you notifications and also provide feedback forms. The limitation with this feature is that the user needs to touch a console in order to check-in. Hence it's not entirely touchless.QR code and forms: Certain surfaces such as fingerprint scanner, reception desk, or waiting chairs are most exposed to human contacts, obviously, it increases the spreadability of contaminants.QR code scanner is an easy way out to ensure contactless entries. Some of the best QR based software are provided by eFacilityvms, Fidelity, The receptionist, Teamgo, and more.Businesses small or big can customize their own QR code depending on the niche and can put it up at the entrance. The person visiting needs to download an app in their phone to be able to scan the code, fill-in an online form, and gain entry. They also need to fill up a self-declaration form online with the help of these applications.With trade resuming, places expecting a large volume of transients are taking measures to prevent any infection from entering their premises. These systems are also providing appointment management. Pre-booking appointments using the eBagde / photograph so that the host can know about the visitor.Google forms:Even micro-enterprises are making use of Google forms to replace traditional manual logging of employees to a rather more accurate attendance register with functionalities of recording time in and time out - a small but effective way to boost up contactless entries.To maneuver safety risks is at the gravity of customer relationships in 2020.  
Having realized that unsocial is the new normal; everyone everywhere is incorporating technological and other means to address safety concerns.  Customers and invitees are making decisions whether or not to engage with a company based on its actions to mitigate risks while rebuilding pre-COVID human experiences.Digital forms and eSignature:In a recent project with a company providing software for the Insurance sector delegating them in switching to digital platforms for communications, we came to realize that these transformations will soon become mainstream even post-pandemic.A sector where one-on-one meetings are requisites of sales effectiveness, sales efficiency, and productivity, moving to non-face-to-face-solutions in an effort to reduce direct human contact was a challenging matter. The COVID 19 trolls led to the onset of awareness and demand for insurances. To get to grip with this abrupt pressure, this sector has greatly adapted digital forms to minus conventional meetings. It was abstract for insurers to pitch clients without human involvement, however, it did save their time in customer profiling, field underwriting, and the entire end to end process of insuring.A customer’s self-serving needs are facilitated using digital forms. Inculcating highly proficient eSign tools and online meetings transformed the entire process into contactless.DocuSign is an eSignature tool compatible with mobile and desktop devices to guide the user through an agreement and allows them to and drag and paste their eSignature in the document. A link is later sent to the recipient. The tool is not insurance industry-specific hence, micro or macro any enterprise can access this free tool.Visitor Management System:There is an advent of innovation in this particular period, one of which is the visitor management system with the help of which, keeping track of your traffic and ensuring the safety of your employees becomes manageable.Vizitor is a free to download app that allows your visitors to check-in, submit details, send you notifications and also provide feedback forms. The limitation with this feature is that the user needs to touch a console in order to check-in. Hence it's not entirely touchless.QR code and forms: Certain surfaces such as fingerprint scanner, reception desk, or waiting chairs are most exposed to human contacts, obviously, it increases the spreadability of contaminants.QR code scanner is an easy way out to ensure contactless entries. Some of the best QR based software are provided by eFacilityvms, Fidelity, The receptionist, Teamgo, and more.Businesses small or big can customize their own QR code depending on the niche and can put it up at the entrance. The person visiting needs to download an app in their phone to be able to scan the code, fill-in an online form, and gain entry. They also need to fill up a self-declaration form online with the help of these applications.With trade resuming, places expecting a large volume of transients are taking measures to prevent any infection from entering their premises. These systems are also providing appointment management. Pre-booking appointments using the eBagde / photograph so that the host can know about the visitor.Google forms:Even micro-enterprises are making use of Google forms to replace traditional manual logging of employees to a rather more accurate attendance register with functionalities of recording time in and time out - a small but effective way to boost up contactless entries.To maneuver safety risks is at the gravity of customer relationships in 2020.  

Having realized that unsocial is the new normal; everyone everywhere is incorporating technological and other means to address safety concerns.  Customers and invitees are making decisions whether or not to engage with a company based on its actions to mitigate risks while rebuilding pre-COVID human experiences.

Digital forms and eSignature:

In a recent project with a company providing software for the Insurance sector delegating them in switching to digital platforms for communications, we came to realize that these transformations will soon become mainstream even post-pandemic.

A sector where one-on-one meetings are requisites of sales effectiveness, sales efficiency, and productivity, moving to non-face-to-face-solutions in an effort to reduce direct human contact was a challenging matter. The COVID 19 trolls led to the onset of awareness and demand for insurances. 

To get to grip with this abrupt pressure, this sector has greatly adapted digital forms to minus conventional meetings. It was abstract for insurers to pitch clients without human involvement, however, it did save their time in customer profiling, field underwriting, and the entire end to end process of insuring.

A customer’s self-serving needs are facilitated using digital forms. Inculcating highly proficient eSign tools and online meetings transformed the entire process into contactless.

DocuSign is an eSignature tool compatible with mobile and desktop devices to guide the user through an agreement and allows them to and drag and paste their eSignature in the document. A link is later sent to the recipient. The tool is not insurance industry-specific hence, micro or macro any enterprise can access this free tool.

Visitor Management System:

There is an advent of innovation in this particular period, one of which is the visitor management system with the help of which, keeping track of your traffic and ensuring the safety of your employees becomes manageable.

Vizitor is a free to download app that allows your visitors to check-in, submit details, send you notifications and also provide feedback forms. The limitation with this feature is that the user needs to touch a console in order to check-in. Hence it's not entirely touchless.

QR code and forms: 

Certain surfaces such as fingerprint scanner, reception desk, or waiting chairs are most exposed to human contacts, obviously, it increases the spreadability of contaminants.

QR code scanner is an easy way out to ensure contactless entries. Some of the best QR based software are provided by eFacilityvms, Fidelity, The receptionist, Teamgo, and more.

Businesses small or big can customize their own QR code depending on the niche and can put it up at the entrance. The person visiting needs to download an app in their phone to be able to scan the code, fill-in an online form, and gain entry. They also need to fill up a self-declaration form online with the help of these applications.

With trade resuming, places expecting a large volume of transients are taking measures to prevent any infection from entering their premises. 

These systems are also providing appointment management. Pre-booking appointments using the eBagde / photograph so that the host can know about the visitor.

Google forms:

Even micro-enterprises are making use of Google forms to replace traditional manual logging of employees to a rather more accurate attendance register with functionalities of recording time in and time out - a small but effective way to boost up contactless entries.

To maneuver safety risks is at the gravity of customer relationships in 2020. 

 

You might be thinking to modify the email address if you have already applied for, then you can update user ID and contact information also. Signing in as important as you need to know the study of accounting. For signing in to your account you must have an email address and if it is expired then there is a must needed new email address.   Follow the on sight instruction to get away with this post. Our aim is only to deliver the qualitative work, not with the quantitative. You can also contact us on QuickBooks Support Phone Number .   · Scroll to campus .intuit .com.   · Choose the service that you are thinking to handle   · Type your password in the password field, click on Save   If you want to update your user ID   · In the Company name drop-down menu, click on My Profile   · Click on Edit on User Id field, type the newly created email address   · Type your password in Password field, click on Save   If you are trying to update the Contact Information in QuickBooks Desktop Point of Sale   · In the Company name menu list   · Select the accurate company   · Search for Authorized User List, then click on Edit   · Type the newly created email id and then click on Save   I hope, till here you will be able to update the email address and contact information on your own if still error persists feel free to contact us at QuickBooks Support Phone Number. You can also send us a mail on mail id at [email protected] We assure you complete authenticity for all your credentials which are stored with us. You need not take tension if you are using your data, as this is the facility to improvise your business. Get connected with our support at helpdeskaccounting.
You might be thinking to modify the email address if you have already applied for, then you can update user ID and contact information also. Signing in as important as you need to know the study of accounting. For signing in to your account you must have an email address and if it is expired then there is a must needed new email address.   Follow the on sight instruction to get away with this post. Our aim is only to deliver the qualitative work, not with the quantitative. You can also contact us on QuickBooks Support Phone Number .   · Scroll to campus .intuit .com.   · Choose the service that you are thinking to handle   · Type your password in the password field, click on Save   If you want to update your user ID   · In the Company name drop-down menu, click on My Profile   · Click on Edit on User Id field, type the newly created email address   · Type your password in Password field, click on Save   If you are trying to update the Contact Information in QuickBooks Desktop Point of Sale   · In the Company name menu list   · Select the accurate company   · Search for Authorized User List, then click on Edit   · Type the newly created email id and then click on Save   I hope, till here you will be able to update the email address and contact information on your own if still error persists feel free to contact us at QuickBooks Support Phone Number. You can also send us a mail on mail id at [email protected] We assure you complete authenticity for all your credentials which are stored with us. You need not take tension if you are using your data, as this is the facility to improvise your business. Get connected with our support at helpdeskaccounting.

You might be thinking to modify the email address if you have already applied for, then you can update user ID and contact information also. Signing in as important as you need to know the study of accounting. For signing in to your account you must have an email address and if it is expired then there is a must needed new email address.  

Follow the on sight instruction to get away with this post. Our aim is only to deliver the qualitative work, not with the quantitative. You can also contact us on QuickBooks Support Phone Number .  

· Scroll to campus .intuit .com.  

· Choose the service that you are thinking to handle  

· Type your password in the password field, click on Save  

If you want to update your user ID  

· In the Company name drop-down menu, click on My Profile  

· Click on Edit on User Id field, type the newly created email address  

· Type your password in Password field, click on Save  

If you are trying to update the Contact Information in QuickBooks Desktop Point of Sale  

· In the Company name menu list  

· Select the accurate company  

· Search for Authorized User List, then click on Edit  

· Type the newly created email id and then click on Save  

I hope, till here you will be able to update the email address and contact information on your own if still error persists feel free to contact us at QuickBooks Support Phone Number. You can also send us a mail on mail id at [email protected]. We assure you complete authenticity for all your credentials which are stored with us. You need not take tension if you are using your data, as this is the facility to improvise your business. Get connected with our support at helpdeskaccounting.

Online grocery shopping apps have seen a record number of daily downloads amid severely spreading Coronavirus all across the world. The food supply apps have also started supplying groceries to needy customers to help them during the pandemic. The government has also started taking initiatives with bringing in helpful sweeping policy measures for the deadly coronavirus. Vegetables and grocery packets are being delivered by the government officials, as per the online and calling demands of the customers. When the dine-in and retail businesses have reached to the downside today, online deliveries have increased in the majority of markets impacted by the coronavirus outbreak. If you are still planning to have an ecommerce grocery delivery business, it is not too late yet. You can always start this business by taking some extra precautionary measures so that you and your customers back can remain safe from the virus and supply quality deliverables on time. Contactless delivery is one important feature that your business should adopt. Nationwide lockdowns in different countries force the brands to react as well as find viable solutions. Carriers face difficulties in delivering shipments to households in quarantined cities. Therefore, companies are constantly trying to implement systems that check if any specific delivery is possible or not. Your delivery person should be able to follow all the norms as requested by your customer in terms of contact-less supply of groceries to their doorstep. Some other important must-have features are:#1. Availability of all major product types from grocery essentials, dairy products, household items, organic produce, to various beverages from local and national brands. #2. Mobile-friendly app and integration of essential pickup and delivery feature into the app to serve grocery to the customers.#3. Proper set-up of the same-day or every week delivery slot with some advanced personalization features for regular customers. #4. Building the digital experience of the customers with integrating the app to the warehouse economics and identifying the user processes and patterns that generate results for the shoppers. #5. Utilization of Machine Learning technology to quickly make changes to the item availability model to provide more up-to-date information to the shoppers when they open their app to shop. They are called the behind-the-scenes updates.#6. Different batches like out-of-stock, low-in-stock, high-rated products, etc. should be made visible to the shoppers.#7. Initiation of the ‘Leave at my door’ policy that is actually like contactless delivery during the current crisis period. Better safety and hygiene policies should be assured and educated to the users. #8. Update the users if there are any changes to the delivery timings and policies. For example, informing people about business operational hours, city-based delivery slots, creating banners and sending push notifications keep the users updated with your delivery terms and policies. #9. Engaging the new and existing users across multiple channels and bringing them back to your app with further options of contactless delivery. #10. Use the Smart Product Discovery feature to help users make an informed purchase decision. #11. Use recommendations feature to speed up product discovery. #12. Leveraging purchase progress and social proof to assure shoppers feel comfortable about their online purchase. #13. Encouraging users to choose cashless transactions, restricting them from going to banks.#14. Welcome new users, as, during the COVID-19 pandemic, more number of offline shoppers are switching to shopping online for supplying their daily essentials and food needs. #15. Sending post-delivery surveys for collecting feedback. #16. Incentivizing users for downloading your app.#17. Hiring Optimization Managers to act on the surge in traffic. Today, more users are practicing social distancing and undertaking efforts to stop the spread of COVID-19. Being an e-grocery supplier, it is your responsibility as well to help them in practicing this with ease. This is because your services have become a vital asset for society today when the entire world is struggling hard during the pandemic. Serve your customers best and ensure the safety of your employees to get the best out of this job.
Online grocery shopping apps have seen a record number of daily downloads amid severely spreading Coronavirus all across the world. The food supply apps have also started supplying groceries to needy customers to help them during the pandemic. The government has also started taking initiatives with bringing in helpful sweeping policy measures for the deadly coronavirus. Vegetables and grocery packets are being delivered by the government officials, as per the online and calling demands of the customers. When the dine-in and retail businesses have reached to the downside today, online deliveries have increased in the majority of markets impacted by the coronavirus outbreak. If you are still planning to have an ecommerce grocery delivery business, it is not too late yet. You can always start this business by taking some extra precautionary measures so that you and your customers back can remain safe from the virus and supply quality deliverables on time. Contactless delivery is one important feature that your business should adopt. Nationwide lockdowns in different countries force the brands to react as well as find viable solutions. Carriers face difficulties in delivering shipments to households in quarantined cities. Therefore, companies are constantly trying to implement systems that check if any specific delivery is possible or not. Your delivery person should be able to follow all the norms as requested by your customer in terms of contact-less supply of groceries to their doorstep. Some other important must-have features are:#1. Availability of all major product types from grocery essentials, dairy products, household items, organic produce, to various beverages from local and national brands. #2. Mobile-friendly app and integration of essential pickup and delivery feature into the app to serve grocery to the customers.#3. Proper set-up of the same-day or every week delivery slot with some advanced personalization features for regular customers. #4. Building the digital experience of the customers with integrating the app to the warehouse economics and identifying the user processes and patterns that generate results for the shoppers. #5. Utilization of Machine Learning technology to quickly make changes to the item availability model to provide more up-to-date information to the shoppers when they open their app to shop. They are called the behind-the-scenes updates.#6. Different batches like out-of-stock, low-in-stock, high-rated products, etc. should be made visible to the shoppers.#7. Initiation of the ‘Leave at my door’ policy that is actually like contactless delivery during the current crisis period. Better safety and hygiene policies should be assured and educated to the users. #8. Update the users if there are any changes to the delivery timings and policies. For example, informing people about business operational hours, city-based delivery slots, creating banners and sending push notifications keep the users updated with your delivery terms and policies. #9. Engaging the new and existing users across multiple channels and bringing them back to your app with further options of contactless delivery. #10. Use the Smart Product Discovery feature to help users make an informed purchase decision. #11. Use recommendations feature to speed up product discovery. #12. Leveraging purchase progress and social proof to assure shoppers feel comfortable about their online purchase. #13. Encouraging users to choose cashless transactions, restricting them from going to banks.#14. Welcome new users, as, during the COVID-19 pandemic, more number of offline shoppers are switching to shopping online for supplying their daily essentials and food needs. #15. Sending post-delivery surveys for collecting feedback. #16. Incentivizing users for downloading your app.#17. Hiring Optimization Managers to act on the surge in traffic. Today, more users are practicing social distancing and undertaking efforts to stop the spread of COVID-19. Being an e-grocery supplier, it is your responsibility as well to help them in practicing this with ease. This is because your services have become a vital asset for society today when the entire world is struggling hard during the pandemic. Serve your customers best and ensure the safety of your employees to get the best out of this job.

Online grocery shopping apps have seen a record number of daily downloads amid severely spreading Coronavirus all across the world. The food supply apps have also started supplying groceries to needy customers to help them during the pandemic. 

The government has also started taking initiatives with bringing in helpful sweeping policy measures for the deadly coronavirus. Vegetables and grocery packets are being delivered by the government officials, as per the online and calling demands of the customers. 

When the dine-in and retail businesses have reached to the downside today, online deliveries have increased in the majority of markets impacted by the coronavirus outbreak. If you are still planning to have an ecommerce grocery delivery business, it is not too late yet. You can always start this business by taking some extra precautionary measures so that you and your customers back can remain safe from the virus and supply quality deliverables on time. Contactless delivery is one important feature that your business should adopt. Nationwide lockdowns in different countries force the brands to react as well as find viable solutions. Carriers face difficulties in delivering shipments to households in quarantined cities. Therefore, companies are constantly trying to implement systems that check if any specific delivery is possible or not. Your delivery person should be able to follow all the norms as requested by your customer in terms of contact-less supply of groceries to their doorstep. Some other important must-have features are:

#1. Availability of all major product types from grocery essentials, dairy products, household items, organic produce, to various beverages from local and national brands. 

#2. Mobile-friendly app and integration of essential pickup and delivery feature into the app to serve grocery to the customers.

#3. Proper set-up of the same-day or every week delivery slot with some advanced personalization features for regular customers. 

#4. Building the digital experience of the customers with integrating the app to the warehouse economics and identifying the user processes and patterns that generate results for the shoppers. 

#5. Utilization of Machine Learning technology to quickly make changes to the item availability model to provide more up-to-date information to the shoppers when they open their app to shop. They are called the behind-the-scenes updates.

#6. Different batches like out-of-stock, low-in-stock, high-rated products, etc. should be made visible to the shoppers.

#7. Initiation of the ‘Leave at my door’ policy that is actually like contactless delivery during the current crisis period. Better safety and hygiene policies should be assured and educated to the users. 

#8. Update the users if there are any changes to the delivery timings and policies. For example, informing people about business operational hours, city-based delivery slots, creating banners and sending push notifications keep the users updated with your delivery terms and policies. 

#9. Engaging the new and existing users across multiple channels and bringing them back to your app with further options of contactless delivery. 

#10. Use the Smart Product Discovery feature to help users make an informed purchase decision. 

#11. Use recommendations feature to speed up product discovery. 

#12. Leveraging purchase progress and social proof to assure shoppers feel comfortable about their online purchase. 

#13. Encouraging users to choose cashless transactions, restricting them from going to banks.

#14. Welcome new users, as, during the COVID-19 pandemic, more number of offline shoppers are switching to shopping online for supplying their daily essentials and food needs. 

#15. Sending post-delivery surveys for collecting feedback. 

#16. Incentivizing users for downloading your app.

#17. Hiring Optimization Managers to act on the surge in traffic. 

Today, more users are practicing social distancing and undertaking efforts to stop the spread of COVID-19. Being an e-grocery supplier, it is your responsibility as well to help them in practicing this with ease. This is because your services have become a vital asset for society today when the entire world is struggling hard during the pandemic. Serve your customers best and ensure the safety of your employees to get the best out of this job.

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Contact information
nz
First Contact
Upper Level - 770 Great South Road Penrose, Auckland, Auckland 1061
New Zealand
0800 468 876
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