BPO Strategies in Customer Relationship Management

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The company was founded in 2014 by many years of practitioners who were pioneers of the call / contact center industry in Poland. Our ambition is to enable the Customer to successfully communicate and interact with the recipient in his market segment through tailored consultancy and individual customer service as well as the distribution concept, thus enabling long-term customer relationship and retention.

Forsell Sp. z o.o. specializes in building innovative Business Process Outsourcing strategies in customer relationship management. We understand the term Business Process Outsourcing to offer our clients, both at home and abroad, the highest quality in customer value chain creation processes.
The scope of our services includes: consulting in sales channel planning, optimization of complete customer service departments, sales or IT services, tailoring solutions to process optimization, customer acquisition and recovery using individualized and multi-channel communication, sales support, concept building and management loyalty programs, preparation of marketing campaigns, Up-Sell and Cross-Sell sales, telephone research, multi-channel customer service, fullfilment, financial management in the back office, debt management up to debt collection activities, lettershop and documentation management, promotion and database management.

The highest quality of services and a team of 400+ motivated and talented employees with international experience and modern tele-technical solutions constitute an essential bridge between our services and the Contractor in the context of effective customer acquisition and retention.

< $25/hr
250 - 999
Taneczna 30, Warsaw, Warsaw 02-829
48 22 313 55 57

Focus Areas

Service Focus

  • BPO Services
  • IT Services
  • Business Services

Client Focus

  • Small Business

Industry Focus

  • Telecommunication
  • Retail
  • Other Industries

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