At the beginning of October 2019, I signed up to have 2 E-commerce websites made-GetSetGoWeb salesman (Eric) made deal for $1600 for both. He said in about 6-8 weeks they would be online ready for sales, with support for 3 months for any glitches etc…only hosting fees for each year if I used them for that.
I asked them about people searching in Canada vs the states-they said .ca would show up if they were in Canada, and .com if they were in USA. (there was never any mention of extra charges).
It took about 5 weeks before they gave me links to demo sites they were working on (template sites - they put a few of my product pictures on) I gave them a lot of product excel files with pictures, prices, products etc….they took another 1-2 weeks, and did almost nothing. I talked a few times with them on the phone, one time they said if more than 500 products they had to charge me $2500 more, also said they needed to charge $2500 more for PHP(almost every website uses this as default as i found out). I said no way, and I’d get back to them. I sent email for a conference call to talk about all the upsells delays etc….on the conference call, it was exactly like a “used car dealership scam” they were starting at 2500 , down to 1500. I said no. They called me 2 days later and said $600, I reluctantly told them ok.
I also asked for a detailed invoice-took them over a week to get me one-wasn’t detailed at all, they were charging my credit cards different amounts until a charge went through for them. Then they would tell me about it after, and try to get me to pay the rest.
Week after that, I was asking them why all information my bank wanted on websites weren't, why plugins weren’t working etc. (I paid for plugins and updated then all myself) They said they were working on it, takes time etc….then this time, they said they needed an additional $2500 to integrate the banking information (that is supposed to be in their ECommerce contract already) plugins for online payment----that’s when I told them absolutely not, there was never any mention of that at the beginning, and these being ecommerce websites-that should have been a normal part of it!!
I sent emails, phoned and threatened to fire them. Got Mark-he sweet talked me, told me no more charges at all etc…website would be awesome very soon, don’t worry etc…..
After 7-8 weeks, I was getting really annoyed with the delays on the websites, I told them I wanted full access (on phone and in emails) I told them I wanted to be able to start putting my own products on there as they were too slow. I got nowhere with them, told them they would be fired in a few days if not 100% ready to go very soon.
I also told them a few times to buy my .ca and .com domains many, many times. They finally bought 2 domains (.com only) at about 7 weeks. I told them what about the .ca domains? Samantha (project manager) said she was told it would be $600 for those!! ( I researched, and bought both domains from GODaddy for $14.95 for a full year!)
They were even trying to get me to spend another $2500 for SEO keywords for indexing and some advertising for 3 months. (google keyword searches) (new website company charges only $100 a month for that)!
I sent final email firing them. (advised also to do this from my bank).
I do not trust them, scamming me for more money, while just delaying everything on my sites. Both websites are still useless after 8+ weeks. Still in a template latin format that will take months to sort out.
Record everything, take screenshots if you even think of using this company!
What do you like most about the company?
nothing to like-never completed it.
What they should improve on?
actually make a website and stop scamming for more money
Mobile App Development
$0 to $10000