Go4Customer

We put your customer first

0.00/5 (0 Reviews)
Go4Customer is one of the leading contact centers outsourcing companies delivering innovative, performance-driven and customer support solutions, across all industry segments.
< $25/hr
250 - 999
2004
United States
Go4Customer
We put your customer first
0.00/5 (0 Reviews)
Microsoft Dynamics 365 offers an array of software solution to meet the key business requirements, drive automation, and streamline key processes efficiently. In this package, · Dynamics 365 Business Central is an extensively engineered business management software solution, an inventive ERP solution to help small and mid-sized businesses gain substantial benefits via inventive technology. Earlier, it was licensed as Dynamics NAV, which Microsoft repackaged with advanced tools to increase financial visibility, optimize supply chain, deliver projects on time & within budget, and support GDPR compliance. · Dynamics 365 Customer Service is a different functionality to help businesses manage customer relationships most efficiently. This robust software solution offers extensive modules across sales, marketing, field services, agent enablement, and self-service capabilities. For more detailed information, consulting an acclaimed Microsoft service provider has got no alternatives.
Microsoft Dynamics 365 offers an array of software solution to meet the key business requirements, drive automation, and streamline key processes efficiently. In this package, · Dynamics 365 Business Central is an extensively engineered business management software solution, an inventive ERP solution to help small and mid-sized businesses gain substantial benefits via inventive technology. Earlier, it was licensed as Dynamics NAV, which Microsoft repackaged with advanced tools to increase financial visibility, optimize supply chain, deliver projects on time & within budget, and support GDPR compliance. · Dynamics 365 Customer Service is a different functionality to help businesses manage customer relationships most efficiently. This robust software solution offers extensive modules across sales, marketing, field services, agent enablement, and self-service capabilities. For more detailed information, consulting an acclaimed Microsoft service provider has got no alternatives.

Microsoft Dynamics 365 offers an array of software solution to meet the key business requirements, drive automation, and streamline key processes efficiently.

In this package,

· Dynamics 365 Business Central is an extensively engineered business management software solution, an inventive ERP solution to help small and mid-sized businesses gain substantial benefits via inventive technology. Earlier, it was licensed as Dynamics NAV, which Microsoft repackaged with advanced tools to increase financial visibility, optimize supply chain, deliver projects on time & within budget, and support GDPR compliance.

· Dynamics 365 Customer Service is a different functionality to help businesses manage customer relationships most efficiently. This robust software solution offers extensive modules across sales, marketing, field services, agent enablement, and self-service capabilities.

For more detailed information, consulting an acclaimed Microsoft service provider has got no alternatives.

Enterprises, whether small, mid-sized, or large need an extensive customer relationship management or CRM software solution to witness growing clientele and take the competitive advantage of changing customer needs. Particularly, this extensive business management software solution delivers: · Improved client relationships · Improved ability to cross-sell · More team collaboration · Higher efficiency in serving clients · Greater staff satisfaction · Cost savings · Increased revenue · High organizational profitability To steer extensive business expansion and witness growing clientele, business administrators can consult astute NetSuite solution providers . Not only they guaranteed delivery of robust business application but help make the most of it by delivering consistent support and assistance.
Enterprises, whether small, mid-sized, or large need an extensive customer relationship management or CRM software solution to witness growing clientele and take the competitive advantage of changing customer needs. Particularly, this extensive business management software solution delivers: · Improved client relationships · Improved ability to cross-sell · More team collaboration · Higher efficiency in serving clients · Greater staff satisfaction · Cost savings · Increased revenue · High organizational profitability To steer extensive business expansion and witness growing clientele, business administrators can consult astute NetSuite solution providers . Not only they guaranteed delivery of robust business application but help make the most of it by delivering consistent support and assistance.

Enterprises, whether small, mid-sized, or large need an extensive customer relationship management or CRM software solution to witness growing clientele and take the competitive advantage of changing customer needs.

Particularly, this extensive business management software solution delivers:

· Improved client relationships

· Improved ability to cross-sell

· More team collaboration

· Higher efficiency in serving clients

· Greater staff satisfaction

· Cost savings

· Increased revenue

· High organizational profitability

To steer extensive business expansion and witness growing clientele, business administrators can consult astute NetSuite solution providers . Not only they guaranteed delivery of robust business application but help make the most of it by delivering consistent support and assistance.

CRM or customer relationship management software solution offers extensive capabilities to help businesses deal with customer demands and marketing challenges. This software solution helps businesses manage prospects and existing customers with great care and service. Key capabilities of an inventive CRM solution include: · Contact management · Customer Opportunity Management · Lead Management · Inventive Reports and Dashboards · Sales Analytics · Mobile CRM · Sales Forecasting · Email Integration · Chat Integration · Sales Performance Management · Support Automation To avail of this extensive software suite, businesses can connect with experienced NetSuite software solution provider and make the most of this applicat ion to drive massive clientele efficiently.
CRM or customer relationship management software solution offers extensive capabilities to help businesses deal with customer demands and marketing challenges. This software solution helps businesses manage prospects and existing customers with great care and service. Key capabilities of an inventive CRM solution include: · Contact management · Customer Opportunity Management · Lead Management · Inventive Reports and Dashboards · Sales Analytics · Mobile CRM · Sales Forecasting · Email Integration · Chat Integration · Sales Performance Management · Support Automation To avail of this extensive software suite, businesses can connect with experienced NetSuite software solution provider and make the most of this applicat ion to drive massive clientele efficiently.

CRM or customer relationship management software solution offers extensive capabilities to help businesses deal with customer demands and marketing challenges. This software solution helps businesses manage prospects and existing customers with great care and service. Key capabilities of an inventive CRM solution include:

· Contact management

· Customer Opportunity Management

· Lead Management

· Inventive Reports and Dashboards

· Sales Analytics

· Mobile CRM

· Sales Forecasting

· Email Integration

· Chat Integration

· Sales Performance Management

· Support Automation

To avail of this extensive software suite, businesses can connect with experienced NetSuite software solution provider and make the most of this applicat ion to drive massive clientele efficiently.

Unhappy customers don’t last long and leave company services quickly.  But when they leave, they don’t just disappear, but they take a part of business away from business owners. Globally, the average value of a lost customer is $243. The business owners might not enjoy bearing the cost of lost customers.  Over and above, if you are not taking care of your customers, your competitor will.  As per one of the survey reports, 61% of consumers make their business to a competitor when they end a business relationship. The best way to solve customer service related issues is to embed your business with the best customer support solution. But before we look into some of the best customer support platforms, we will check what makes customers leave your company and critical aspects of customer service software.There was a survey conducted in the U.S regarding the customers switching to other companies.  Here are the reasons represented in percentage.( Image source: customer-support.financesonline)Key aspects of customer service softwareBefore you choose a customer service platform, you must check a few features before buying it.Customer managementWorkflow automationMulti-channel SupportIntegrationSecurity and permissionMonitor and trackCollaborative WorkspaceAll basic features ( Chat support, email support, etc.) Some best customer support software 1) Zendesk ( free trial 14 days)This powerful, cloud-based customer support provides a suite of essential support solutions, including help desk, live chat, and knowledge-base management. You will find live chat features and a customizable front-end portal. Salesforce and Google Analytics can form integrations with this tool.  It includes predefined ticket actions, guided mode, dynamic content, business rules, customer context, and collaboration.  It provides services to over 40,000 small and large enterprises such as Groupon, Disney, and Rovio.  2) Freshdesk ( Free/ Free trial 21 days)With an array of features like canned responses, automation, and more, Freshdesk is truly free helpdesk software.  The solution enables you to automate your repetitive work and saves your valuable time. The cloud-based platform offers multi-channel features that assist you in analyzing team performance, improvising support efficiency, and delivering customer loyalty.  The software is also available as a mobile app for iOS, Android, Blackberry, and Windows Phone. It provides support to your clients even when you are away from the desk.3) Zoho desk ( (Free/ Free trial of 15 days)Zoho desk is one of the renowned and recommended services of Zoho.  Zoho Desk is a free customer service software with three users.  The app offers customized and scheduled reports, graphical dashboard, and happiness ratings to analyze customer satisfaction.   The client can learn more about their customers by raising the tickets and assists the feeding of customer information.4) Hubspot service hub ( Free Trial available)Service Hub is built for service teams, but it’s united with the Marketing and Sales Hubs. It means all your growth teams — marketing, sales, and service — can now share a single view of the customer.  The user can log customer issues as tickets that can be assigned to members of your team, organized and prioritized, and tracked in a central location.5) Helpspot (21 days free trial)Helpspot supports unlimited customers and uses as many custom fields, mailboxes, and self-service portals as you need. All fully customizable. It automatically assigns tickets to team members as well as notify customers about it. All reports are updated in real-time so users can easily track new trends.  It gives the user a choice between keeping their data on your own servers or storing it in their cloud without charging extra.6) LiveAgent ( free trial 14 days)LiveAgent combines excellent live chat, ticketing, and automation that provide exceptional support to your customers.  Users can reach customers through email, voice calls, and social media.  LiveAgent also helps rate individual agents and make the most of social media channels. Their tools give agents a complete, shared view of every customer and interaction.7) osTicket (free and open-source) osTicket is an open-source help desk management solution that renders ticket management and IT asset management within a suite.  The system can only be deployed in the cloud and is suited for small and midsize enterprise customers. The user-friendly app arranges, runs, and records incoming support requests.  The software directs the inquiries created via web-forms, email, and phone calls. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers. 8) Salesforce essential (Free Trial Available)“Salesforce Essentials” is an end-to-end solution for small businesses to easily and quickly implement a lightweight CRM-cum-service infrastructure.  Small businesses can also deploy the Service Cloud Essentials module for customer support teams. The automation feature is available for repetitive tasks like routing the question to the right agent and assigning work according to expertise. It also includes features that enhance customer loyalty like multi-channel console, 360-degree customer reviews, and pipeline tracking. It even has built-in collaboration tools that include ticket queueing, case auto-assignments, and task management.You can  also explore - OXON, Jira service desk, Happyfox, Atera Giva, Crisp, etc.
Unhappy customers don’t last long and leave company services quickly.  But when they leave, they don’t just disappear, but they take a part of business away from business owners. Globally, the average value of a lost customer is $243. The business owners might not enjoy bearing the cost of lost customers.  Over and above, if you are not taking care of your customers, your competitor will.  As per one of the survey reports, 61% of consumers make their business to a competitor when they end a business relationship. The best way to solve customer service related issues is to embed your business with the best customer support solution. But before we look into some of the best customer support platforms, we will check what makes customers leave your company and critical aspects of customer service software.There was a survey conducted in the U.S regarding the customers switching to other companies.  Here are the reasons represented in percentage.( Image source: customer-support.financesonline)Key aspects of customer service softwareBefore you choose a customer service platform, you must check a few features before buying it.Customer managementWorkflow automationMulti-channel SupportIntegrationSecurity and permissionMonitor and trackCollaborative WorkspaceAll basic features ( Chat support, email support, etc.) Some best customer support software 1) Zendesk ( free trial 14 days)This powerful, cloud-based customer support provides a suite of essential support solutions, including help desk, live chat, and knowledge-base management. You will find live chat features and a customizable front-end portal. Salesforce and Google Analytics can form integrations with this tool.  It includes predefined ticket actions, guided mode, dynamic content, business rules, customer context, and collaboration.  It provides services to over 40,000 small and large enterprises such as Groupon, Disney, and Rovio.  2) Freshdesk ( Free/ Free trial 21 days)With an array of features like canned responses, automation, and more, Freshdesk is truly free helpdesk software.  The solution enables you to automate your repetitive work and saves your valuable time. The cloud-based platform offers multi-channel features that assist you in analyzing team performance, improvising support efficiency, and delivering customer loyalty.  The software is also available as a mobile app for iOS, Android, Blackberry, and Windows Phone. It provides support to your clients even when you are away from the desk.3) Zoho desk ( (Free/ Free trial of 15 days)Zoho desk is one of the renowned and recommended services of Zoho.  Zoho Desk is a free customer service software with three users.  The app offers customized and scheduled reports, graphical dashboard, and happiness ratings to analyze customer satisfaction.   The client can learn more about their customers by raising the tickets and assists the feeding of customer information.4) Hubspot service hub ( Free Trial available)Service Hub is built for service teams, but it’s united with the Marketing and Sales Hubs. It means all your growth teams — marketing, sales, and service — can now share a single view of the customer.  The user can log customer issues as tickets that can be assigned to members of your team, organized and prioritized, and tracked in a central location.5) Helpspot (21 days free trial)Helpspot supports unlimited customers and uses as many custom fields, mailboxes, and self-service portals as you need. All fully customizable. It automatically assigns tickets to team members as well as notify customers about it. All reports are updated in real-time so users can easily track new trends.  It gives the user a choice between keeping their data on your own servers or storing it in their cloud without charging extra.6) LiveAgent ( free trial 14 days)LiveAgent combines excellent live chat, ticketing, and automation that provide exceptional support to your customers.  Users can reach customers through email, voice calls, and social media.  LiveAgent also helps rate individual agents and make the most of social media channels. Their tools give agents a complete, shared view of every customer and interaction.7) osTicket (free and open-source) osTicket is an open-source help desk management solution that renders ticket management and IT asset management within a suite.  The system can only be deployed in the cloud and is suited for small and midsize enterprise customers. The user-friendly app arranges, runs, and records incoming support requests.  The software directs the inquiries created via web-forms, email, and phone calls. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers. 8) Salesforce essential (Free Trial Available)“Salesforce Essentials” is an end-to-end solution for small businesses to easily and quickly implement a lightweight CRM-cum-service infrastructure.  Small businesses can also deploy the Service Cloud Essentials module for customer support teams. The automation feature is available for repetitive tasks like routing the question to the right agent and assigning work according to expertise. It also includes features that enhance customer loyalty like multi-channel console, 360-degree customer reviews, and pipeline tracking. It even has built-in collaboration tools that include ticket queueing, case auto-assignments, and task management.You can  also explore - OXON, Jira service desk, Happyfox, Atera Giva, Crisp, etc.

Unhappy customers don’t last long and leave company services quickly.  But when they leave, they don’t just disappear, but they take a part of business away from business owners. Globally, the average value of a lost customer is $243. The business owners might not enjoy bearing the cost of lost customers.  

Over and above, if you are not taking care of your customers, your competitor will.  As per one of the survey reports, 61% of consumers make their business to a competitor when they end a business relationship. The best way to solve customer service related issues is to embed your business with the best customer support solution. 

But before we look into some of the best customer support platforms, we will check what makes customers leave your company and critical aspects of customer service software.

There was a survey conducted in the U.S regarding the customers switching to other companies.  Here are the reasons represented in percentage.

( Image source: customer-support.financesonline)

Key aspects of customer service software

Before you choose a customer service platform, you must check a few features before buying it.

  • Customer management
  • Workflow automation
  • Multi-channel Support
  • Integration
  • Security and permission
  • Monitor and track
  • Collaborative Workspace
  • All basic features ( Chat support, email support, etc.)

 

Some best customer support software

 

1) Zendesk ( free trial 14 days)

This powerful, cloud-based customer support provides a suite of essential support solutions, including help desk, live chat, and knowledge-base management. You will find live chat features and a customizable front-end portal. Salesforce and Google Analytics can form integrations with this tool.  It includes predefined ticket actions, guided mode, dynamic content, business rules, customer context, and collaboration.  It provides services to over 40,000 small and large enterprises such as Groupon, Disney, and Rovio. 

 

2) Freshdesk ( Free/ Free trial 21 days)

With an array of features like canned responses, automation, and more, Freshdesk is truly free helpdesk software.  The solution enables you to automate your repetitive work and saves your valuable time. The cloud-based platform offers multi-channel features that assist you in analyzing team performance, improvising support efficiency, and delivering customer loyalty.  The software is also available as a mobile app for iOS, Android, Blackberry, and Windows Phone. It provides support to your clients even when you are away from the desk.

3) Zoho desk ( (Free/ Free trial of 15 days)

Zoho desk is one of the renowned and recommended services of Zoho.  Zoho Desk is a free customer service software with three users.  The app offers customized and scheduled reports, graphical dashboard, and happiness ratings to analyze customer satisfaction.   The client can learn more about their customers by raising the tickets and assists the feeding of customer information.

4) Hubspot service hub ( Free Trial available)

Service Hub is built for service teams, but it’s united with the Marketing and Sales Hubs. It means all your growth teams — marketing, sales, and service — can now share a single view of the customer.  The user can log customer issues as tickets that can be assigned to members of your team, organized and prioritized, and tracked in a central location.

5) Helpspot (21 days free trial)

Helpspot supports unlimited customers and uses as many custom fields, mailboxes, and self-service portals as you need. All fully customizable. It automatically assigns tickets to team members as well as notify customers about it. All reports are updated in real-time so users can easily track new trends.  It gives the user a choice between keeping their data on your own servers or storing it in their cloud without charging extra.

6) LiveAgent ( free trial 14 days)

LiveAgent combines excellent live chat, ticketing, and automation that provide exceptional support to your customers.  Users can reach customers through email, voice calls, and social media.  LiveAgent also helps rate individual agents and make the most of social media channels. Their tools give agents a complete, shared view of every customer and interaction.

7) osTicket (free and open-source) 

osTicket is an open-source help desk management solution that renders ticket management and IT asset management within a suite.  The system can only be deployed in the cloud and is suited for small and midsize enterprise customers. The user-friendly app arranges, runs, and records incoming support requests.  The software directs the inquiries created via web-forms, email, and phone calls. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers. 

8) Salesforce essential (Free Trial Available)

“Salesforce Essentials” is an end-to-end solution for small businesses to easily and quickly implement a lightweight CRM-cum-service infrastructure.  Small businesses can also deploy the Service Cloud Essentials module for customer support teams. The automation feature is available for repetitive tasks like routing the question to the right agent and assigning work according to expertise. It also includes features that enhance customer loyalty like multi-channel console, 360-degree customer reviews, and pipeline tracking. It even has built-in collaboration tools that include ticket queueing, case auto-assignments, and task management.

You can  also explore - OXON, Jira service desk, Happyfox, Atera Giva, Crisp, etc.

Hello, First, you should think if you need a Custom CRM system or a market-ready solution. When choosing between custom CRM and market-ready solution, you should consider the following things: 1. Your tasks and goals However, If you want a CRM system to perfectly fit your business-specific requirements, it’s better to build it from scratch. CRM software developers will include only those features that are really needed for reaching your goals. Instead, there will be a risk of paying too much for unnecessary functionality. 2. Budget Surely, custom CRM development costs money. The more complex it is, the higher the price. The plus is that you pay once and that’s all. In the future, you will have to maintain your CRM system, perhaps—scale it. In the case of a market-ready solution, you choose a suitable subscription plan (6 months, 1 year, etc.) and start using it after making a payment. 3. Business strategy When choosing between custom CRM development and a turnkey solution, take into account your plans for the future. Are you going to scale your business? Are you going to hire new people or extend your CRM system by adding new features? If yes, the creation of a custom CRM is more likely to suit your needs. Read more on CRM Software Development.  
Hello, First, you should think if you need a Custom CRM system or a market-ready solution. When choosing between custom CRM and market-ready solution, you should consider the following things: 1. Your tasks and goals However, If you want a CRM system to perfectly fit your business-specific requirements, it’s better to build it from scratch. CRM software developers will include only those features that are really needed for reaching your goals. Instead, there will be a risk of paying too much for unnecessary functionality. 2. Budget Surely, custom CRM development costs money. The more complex it is, the higher the price. The plus is that you pay once and that’s all. In the future, you will have to maintain your CRM system, perhaps—scale it. In the case of a market-ready solution, you choose a suitable subscription plan (6 months, 1 year, etc.) and start using it after making a payment. 3. Business strategy When choosing between custom CRM development and a turnkey solution, take into account your plans for the future. Are you going to scale your business? Are you going to hire new people or extend your CRM system by adding new features? If yes, the creation of a custom CRM is more likely to suit your needs. Read more on CRM Software Development.  

Hello,

First, you should think if you need a Custom CRM system or a market-ready solution. When choosing between custom CRM and market-ready solution, you should consider the following things:

1. Your tasks and goals

However, If you want a CRM system to perfectly fit your business-specific requirements, it’s better to build it from scratch. CRM software developers will include only those features that are really needed for reaching your goals. Instead, there will be a risk of paying too much for unnecessary functionality.

2. Budget

Surely, custom CRM development costs money. The more complex it is, the higher the price. The plus is that you pay once and that’s all. In the future, you will have to maintain your CRM system, perhaps—scale it. In the case of a market-ready solution, you choose a suitable subscription plan (6 months, 1 year, etc.) and start using it after making a payment.

3. Business strategy

When choosing between custom CRM development and a turnkey solution, take into account your plans for the future. Are you going to scale your business? Are you going to hire new people or extend your CRM system by adding new features? If yes, the creation of a custom CRM is more likely to suit your needs.

Read more on CRM Software Development.  

Loading interface...
Contact information
us
Go4Customer
10685-B Hazelhurst Dr. # 15644, Houston, Texas 77043
United States
18887952770
in
Go4Customer
105, IJMIMA Commercial Complex, Link Road, Behind INFINITY Mall, Malad, West, Mumbai, Maharashtra 400064
India
gb
Go4Customer
44 West Exe South,, Tiverton, England EX16 5DH
United Kingdom
View more
GoodFirms