We're a UK based technology company offering solutions to help brands and manufacturers optimise their digital shelf. We've switched to working with BWT group after some failed attempts at an MVP previously and I've never looked back. I actually flew to meet the team which reinforced that I was making the right decision, the staff turnover at BWT is miraculously low and I firmly believe that's due to the company culture they've built. It's a very Amazon-esque 'work hard, have fun' culture at BWT.
My intention was to leverage BWT for the MVP and then hire in-house developers to help grow and scale, but that hasn't been necessary. Instead, BWT handle all web development and we have a CTO Advisory who checks in on BWT's efforts (architecture, code structure/quality, processes). I honestly don't foresee needing to bring in house developers in for the foreseeable given the way BWT have scaled for us at lower cost then if I were looking to hire in the UK. We're well on our way to spending 7 figures with BWT and have been profit making since year one, I genuinely believe that we wouldn't be in the position we are if it wasn't for BWT.
What is it about the company that you appreciate the most?
We are not just client and agency, we are business partners in a way that works well for both parties. I can trust them infinitely and have had this validated countless times.
Their company culture, just check out the 'Our Team' page on their website and that pretty much sums them up!
What was it about the company that you didn't like which they should do better?
We suffered some growing pains when transitioning from MVP to enterprise quality solution. These growing pains could have been avoided if the development team had a deeper understanding of longer term goals (which had been communicated to the project managers). I see change off the back of this issue and we're constantly iterating so it was an understandable situation.