Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
GoodFirms has done great in making us more visible to clients. Our sales have increased by over 30 % since we registered here. Keep it up.
Please introduce your company and give a brief about your role within the organization.
Gustonera is a software development freelancing team, We specialize in web, app development, game development, custom enterprise system development, and cyber security projects. I am the founder and CEO.
What is the story behind starting this company?
Back in 2017, when I was in my 3rd year, I set up Gustonera as a personal website and would post a few projects to prove my expertise in various niches. I started getting requests from potential clients and I gladly served them. 2 years later, there was a need to engage some of my buddies in order to deliver projects on time and that’s how this small freelancing team formed.
What are your company’s business model–in house team or third party vendors/ outsourcing?
Yes, our team is in-house but fully remote. We utilize collaboration tools such as git, slack, ring central, and zoom to run smoothly. Three are based in my home country, Kenya, we have someone in Rwanda. And sometimes we do in-house extensions when specifics things need to be done (e.g blender game character development) with guys from India and Canada.
How does your company differentiate itself from the competition?
We pride ourselves on timely software delivery as well as quality work. We are a freelancing team, working with us will give someone a taste of dealing with a freelancer and a taste of working with a start-up at the same time.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We serve all industries that require software solutions as our team is made of diverse talent. In recent times, we have focussed on Health IT, Telecommunications, e-commerce, music, gaming, and agriculture. Most of our customers are repetitive, they keep engaging us on maintenance deals. 4 out of 5 customers we get will want to seal a long-lasting maintenance agreement. 5 out of 5 customers we get will want to refer us.
Please share some of the services that you offer for which clients approach you the most for?
Web development, Mobile app development.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
The rate is excellent. We do employ strategies like:
- Constant reviews of the project during development, to ensure you are satisfied with the work.
- We advise the customer to use the best architecture, best on what they require.
What kind of support system do you offer to your clients for catering to their queries and issues?
During the development phase, we answer their concerns via zoom calls, Whatsapp group chats, and emails.
During the maintenance phase, we attend to their concerns via email, and support tickets raised via our custom-made system.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
This entirely depends on what the client is comfortable with. All apply.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We have no limit for a basic budget requirement, a project could be on fixing the software, pen testing, development, and the prices will vary. For instance, the minimum budget we have worked for is $200 (for developing a simple website).
What is the price range (min and max) of the projects that you catered to in 2020?
Where do you see your company in the next 10 years?
Having a vast portfolio of clients, a much bigger team from around the world, Offering IT solutions to major problems.