Impact QA services LLC Reviews & Company Profile

ImpactQA is a global independent software testing & QA consulting company. With 12+ years of excellence, we are delivering unmatched services & digital transformation to SMEs & Fortune 500 companies. Headquartered in New York, and has operations in India, London, Dallas, Munich, and Germany. The in-house team has an international reputation for delivering cost-effective, insightful, and customer-centric approaches to a vast array of 250+ clients.

Locations

United States

447 Broadway, 2nd Floor, NYC, New York 10013

+1 (214) 347-9928

Germany

Tannenstrasse 16, Pullach, Munich 82049

+49 899 014 5952

United States

6600 Chase Oaks Boulevard, Suite 150, Plano, Texas 75023

+1 (214) 347-9928

United Kingdom

85 Great Portland St, London, London W1W 7LT

+1 (646) 472-5215

Featured Review

Shaun Stewart, Vice President at at Delos™

Posted on Dec 02, 2020

Outstanding QA vendor

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

Review Summary

I have been working with ImpactQA for 2 years now as my key QA contractor. The three ImpactQA contractors that work with us have become integral members of our team. They have gone far beyond any QA contractors I have worked with before - they have helped refine our process, bring in new tools, and are always thinking critically and proactively how they can help my company succeed. All three are highly experienced (8+ years or more) and have excellent communication skills. They are also backed by an excellent organization, with hands-on executives who regularly check in to make sure we are happy; despite our small size (relative to some of their other clients), their CEO always visits us in person whenever he is in town. ImpactQA is truly a great vendor and partner.

What service was provided as part of the project?

Testing Services

What is it about the company that you appreciate the most?

Their core strengths include highly experienced and competent QA leads/analysts, being thoughtful and proactive partners, highly competitive pricing, and an excellent organization from CEO on down.

What was it about the company that you didn't like which they should do better?

Nothing. I wish all of my vendors were as good as ImpactQA.

Focus Areas

Service Focus

Testing Services
Cloud Computing Services
DevOps

Client Focus

Large Business
Medium Business
Small Business

Industry Focus

Banking
Education
Telecommunication

Impact QA services LLC Executive Interview

Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.

GoodFirms has been valuable in providing us pre-qualified leads. It helped our company get better visibility and exposure. As an authentic platform, GoodFirms has always supported us to create trust within our clientele and helps us keep our focus in delivering value to our clients.

Please introduce your company and give a brief about your role within the company?

ImpactQA is a leading software testing provider with a history of delivering custom-tailored solutions to SMEs and Fortune 500 companies. The company is an ace of the deck in offering multiple services like QA Outsourcing, QA Consulting, Software Testing, Quality Assurance, Full-Life Cycle Testing to more than 400+ global leaders.

Headquartered in New York, we’re a company of 250+ professionals with a global presence in New Delhi, London, Munich, and Dallas. Since the inception of the firm, the team has considerable experience in catering to various industries like healthcare, eCommerce, education, BFSI, and more.

As ImpactQA’s CEO, JP Bhatt leverages his software testing expertise and entrepreneurial tendencies to cater to the attainment of the company’s vision and mission.

What was the idea behind starting this organization?

Taking your business into a giant market is often the culmination of years of experience and dedication. It was a watershed moment of giving my aspiration velocity and created a company that could be a global leader in the software testing industry.

After exploring different verticals of the testing industry we thought of crafting the dreams of our clients as close to their imagination. A perfect fusion of testers, innovators, and engineers has helped us to master the testing industry from the past 10 years.

The scope of software testing is boundless and the ever-increasing need for digital transformation always appeals to me. Enticed by an optimistic outlook, we had the goal of becoming the world’s leading QA Consultant Company. To be an entrepreneur was a transformation that could create jobs globally and hence, was another reason to set up ImpactQA.

What is your company’s business model–in house team or third party vendors/ outsourcing?

Everything from scope to development is handled by our in-house team. We have a team of 250+ professionals which comprises testers, developers, QA managers all under one roof. The in-house project ensures fast communication and shorter delivery time and client satisfaction is reflected in the form of increased ROI and business growth.

From offering combinations of onsite, onshore, off-shore testing to finally providing a full suite of automated testing, ImpactQA is a pure-play QA Consulting company for mid and long-term projects.

The in-house team at ImpactQA applies both domain-specific and client-oriented processes to help startups and Fortune 500 companies gain a competitive edge in the testing market. We also work on various engagement models like Managed Service, T&M, FTEs, and Fixed Price.

We are even nurturing to get into a partnership with a company in Saudi Arabia to tap the Middle East market.

How is your business model beneficial from a value addition perspective to the clients compared to other companies' models?

As a client-driven firm, we engineer world-class software testing solutions to deliver timely, cost-effective, reliable, and quality solutions. We follow a customer-centric approach to give a clear picture and complete transparency throughout the project.

However, quick updates, technical expertise, transparent communication, 24x7 availability are a few of the imperative factors responsible to deliver a project successfully. We instill innovation, digital transformation, diversification of resources, testing quality, and operational insights to be one step ahead while providing solutions to our clients.

Our partnership with two of the leading companies, MicroFocus and Dynatrace helps us to gain a double edge in the testing market. We knew AI Testing and Blockchain Testing will coexist in unison and hence adaptation to next-gen technologies helped us to outgrow as a leader in the testing industry.

What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?

We cater to multiple business domains - Manufacturing, Airlines, BFSI, e-Commerce, HealthCare, FinTech, Retail, e-Learning, Logistics, Automotive, Telecom, Entertainment, IoT, Medical Devices, etc.

Be it an ERP (SAP or Oracle), IoT set-up, Web/Mobile Application, or a Medical Device Software, we have covered all the testing requirements. Empowered by 10 years of excellence, ImpactQA is a global leader in next-generation software testing and consulting.

We give the utmost importance to understand the client's requirements and clarify all the open-ended points to establish a precise and clear idea about the project.
We have an excellent client-retention rate of approximately 90% as of 2017. Our valued clients return to us with new projects and we also acquire potential clients by ‘word of mouth’.

Mention the objectives or the parameters critical in determining the time frame of testing an application & website.

The parameters that are significant in determining the time frame of testing an application and website majorly depend on the requirement of the project i.e. the types of testing involved - manual, automated, functional, performance, security, usability, compatibility, etc.

A few amongst them being the right testing process, a number of test documentation involved, mobile browser and device dependencies, management of QA resources, etc.

It involves various stages like the responsiveness of mobile/desktop and OS versions and final development process. Hence, every phase of mobile application and desktop testing claims a different amount of time, effort, and workforce.

How much effort in terms of time goes into testing the front end and back end of an application & website?

The amount of effort that goes into testing the front-end and back-end of an application and website majorly depends on the scope (size) and complexity of the application involved. The back end is the critical part whereas the front-end plays a vital role in framing the timeline of the project.

What are the key parameters to be considered before selecting the right model for testing?

To select the “right” testing model, we firstly look at the business needs depending on the time-to-market, budget, feasibility, ROI, risk levels, process, etc. Because all our employees are in-house, clients can rest assured that their project is handled by skilled and highly qualified professionals.

While other companies might bring on freelancers or outsource their projects, we ensure that our senior teams of QA Managers and QA Testers provide timely delivery of the projects.

Agile Testing or Waterfall Testing. Which testing model do you prefer?

We don’t adhere to the fact that one model fits in every project. The choice completely depends on the specific requirement of the project.

If the specifications are defined from the initial phase of the project, it's better to go with the Waterfall Testing. Otherwise, adopting agile methodology proves to be a smart approach.

Since the Software Testing Industry has seen a transition from waterfall testing to agile testing, 95% of our projects are based on agile testing.

Please list some factors which are important while testing a product or service.

The process of delivering quality depends on factors such as the business requirements, project goals, time-to-market, target audience, flexibility, etc. We never initiate the project before clarifying the client requirements.

What are the key factors that you consider before deciding the cost of testing a product or service?

The cost of testing a product or service application depends on the size of the project and the engagement of the work majorly defines the management of QA resources.

It also depends a lot on how many test documentations are implemented, how many tools and software licenses are required and what is the nature of the project.

Hence, majorly the cost of the testing depends on the number of hours required by the testers, project managers and time frame of scoping, execution and delivery process take, the testing environment and platform configurations, and lastly the delivery support.

What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)

As an exponential partner, our philosophy has always been to form long-term relationships with our clients. Whenever we kick-start a project, we ensure to have transparent communication and mutual agreement in place.

So, the payment structure completely depends on the nature of work and the client’s requirements.

Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?

With capabilities that include technical knowledge, product engineering, software testing, delivery, and support, ImpactQA delivers digital transformation services that fuel innovation, competitive differentiation, and business growth.

We cater to the clients globally and project size is not the priority. There are many start-ups with whom we started small. Today, they have multi-year contracts with us and they are happy to pay us 3 times more rates (per/hr) than they paid us a few years ago. We love to help grow our customers and in turn, grow with them.

Sometimes, we are aggressive on rates if we are taking on a large, well-established vendor that can add business value to our industry domain. On multiple occasions, we have knocked out some big players with highly competitive rates.

What is the price range (min and max) of the projects that you catered to in 2019?

The prices varied from $15/hr - $55/hr offshore depending on the type of testing involved to $65/hr - $240/hr for onshore.

Impact QA services LLC Clients & Portfolios

View Portfolio

Full-Cycle Testing for India’s Largest Multinational Telecommunication Company

Overview: With operations in 16 different countries across South Asia, Africa, and the Channel Islands, Airtel has become the third-largest telecommunications services provider globally. ImpactQA helped Airtel automate its MyAirtel’s mobile application to expand business outreach

Business Challenges:

As a leading network provider across the world, Airtel wanted to ensure the local adaptability of their product, effective cross-browser and multi-channel testing, and automated systems across maximum process flow along with SIM behavior simulation analysis for different regions

ImpactQA Solutions:

We delivered complete testing solutions to help streamline and define their QA processes, identify major UI errors and vulnerabilities along with integrating test automation frameworks to increase test coverage
ImpactQA delivers customized crowdsource testing solutions for various local regions to ensure seamless user functionality
We delivered complete testing solutions to help streamline and define their QA processes, identify major UI errors and vulnerabilities along with integrating test automation frameworks to increase test coverage
With continuous support by ImpactQA, Airtel ensured the smooth launch of each of its product into the market assisted throughout by smart QA experts helping deliver quality seamlessly

Our Services:

Functional Testing
Mobile app automation
Cross Platform Testing
Region-based Testing
Usability Testing

Tools to Automate Our QA process:

Selenium Grid (Zalenium) with Appium to invoke automation testing
Testing on Cloud using Sauce Labs
Katalon for UI automation

Drastic Growth in the Company:

70% Increased Test Coverage
Reduced Production Defects
Reduced Regression Testing Time

Web App

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SAP Testing for World's Leading Electronic Company

Overview: Panasonic Corporation is ranked among the largest consumer electronics companies with worldwide net sales of 70.4bn USD. The organization has its headquarters in Japan and other operational centers spread across the different continents. Panasonic at present is a giant electronics producer alongside other big names like Sony, Hitachi and Toshiba. ImpactQA got the opportunity to work with Panasonic to strengthen its SAP-ERP systems and deliver quality releases by setting up a centralized testing approach

Business Challenges:

ImpactQA assisted Panasonic Corporation in upgrading their SAP-ERP systems with a view to deliver quality releases. Our team of testing professionals carefully assessed the pain areas to quickly establish direct communication with client SMEs
Lack of automation testing capabilities was one of the major issues that required immediate attention

ImpactQA Solutions:

ImpactQA offered performance and security checks on designated applications together with tests on SAP and MS Dynamics ERP through better test planning, test automation, test management and performance bechmarking
We effectively set up a centralized testing approach that ensured less time consumption and restricted duplication of testing efforts
Our experts integrated QTP automation suite with test management tool (HP ALM). This was followed by streamlined defect tracking allowing the development team to resolve potential system discrepancies

Our Services:

Automation Testing
Functional Testing
Regression Testing
Performance Testing

Tools to Automate Our QA process:

Use of UFT or QTP for automating the regression suite
Deployment of HP ALM for test management and control over test cases
Load Runner for performance testing efforts across SAP-ERP systems

Drastic Growth in the Company:

Delivery of Test Cases
Less than 0.65% Defect Leakage
40% Reduced Test Execution Time

Web App

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IoT Testing for Leading Wellness Real Estate & Software Company

Overview: Renowned actor Leonardo DiCaprio and top-notch real estate advisor Dolly Lenz invested in Delos, the US real estate company, which has created the first building rating system focused not just on the environment but also on human health and wellness.

Business Challenges:

The company wanted to get their brand-new home automation product’s testing done
The platform was unable to work smoothly on different browser, devices and networks; hence, a test translator was created for the Raspberry PI. Not only we created an API framework to stimulate the traffic channels, but set up an IoT lab at an offshore location

ImpactQA Solutions:

Our dedicated QA team is involved in the whole lab setup which consists of testing different kind of lights, shades, IAQ & OAQ, thermostat, HVAC and Wi-fi switches and their integration with the DARWIN App
The tech stack of solution given to Python Wrapper over JMeter is focused towards seamless test execution. It also ensures control of the functional, performance and automated tests to be performed on AUT
With the remote QA outsourcing capabilities of ImpactQA, DARWIN was able to seamlessly control/monitor air quality, water quality, circadian lighting, sleep patterns, biophilic sounds, and thermal comfort to improve humans sleep, wake up, and optimizes their daily lifestyle to keep their minds and bodies well
ImpactQA further validated all the protocols like MQTT and Zigbee. Our experts ensured the validation of translators per endpoint client, proxy and NLPs
Our company helped them with Data Sanctity, Data Analytics, and Data Intelligence in order to ensure the ability to stay ahead of the digitally transforming world
From executing the performance testing, security testing, functional testing to integrating the intelligence engine, our team performed the complete E2E testing with the remote capability to test end product at client location and support

Our Services:

Functional Testing
Automation Testing
Performance & Load Testing
Security & Penetration Testing
Integration Testing
API Testing
Remote Testing

Tools to Automate Our QA process:

Python Wrapper for conducting functional & performance tests
Use of JMeter for creation of API framework
Zephyr for test management & execution
JIRA for bug tracking & project management

Drastic Growth in the Company:

Reduced QA Cost by 70%
Reduced QA Cost by 60%
Zero Critical Defects in Production
Reduced 50% Turnaround Time

Web App

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ERP Testing for World’s Leading Crane Manufacturing Company

Overview: A Fortune 500 cranes manufacturing company, Terex, acts as a leading supplier for designs, builds and support products used in construction, maintenance, manufacturing, energy, minerals and material management applications. ImpactQA partnered with Terex to help align their business processes and deliver highly customized Oracle based ERP E-business suite and support service.

Business Challenges:

With a corporation of its size, Terex had a highly customized oracle E business suite and an unstable ERP system. Additionally, it suffered lack of effective performance testing, revenue losses, inefficient QA processes and test coverage
Additionally, it suffered lack of effective performance testing, revenue losses, inefficient QA processes and test coverage

ImpactQA Solutions:

ImpactQA delivered complete functional, performance, automation and security testing services along with special focus on Oracle-based ERP system testing solutions to Terex Corporation.
We helped them achieve secure and automated business scenarios with aligned test cases against performance testing scripts and automation frameworks, effectively implemented for every testing phase
Our team formalized end-to-end test activity for Terex starting from test request to end point test execution along with continues process following and aligning complete documentations
The team of experts skillfully aligned migration testing as part of the testing operations to reduce overall turn-around time

Our Services:

Automation Testing
Functional Testing
Regression Testing
API Testing
VAPT Testing
ERP System Testing
Oracle EBS Testing
Integration Testing

Tools to Automate Our QA process:

UFT for automated functional testing solutions
LoadRunner and JMeter for load & performance testing of concerned ERP system
Microfocus for efficient infrastructure and server monitoring
Oracle for business management & monitoring activities

Drastic Growth in the Company:

45% Reduced QA Costs
50% Reduced Turn Around Time
350% Avg. Rise in Response Time

Web App

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Automation Testing for Leading Human Capital Management Software Company

Overview: Benchmark Analytics has earned a shining reputation as a provider of analytics-based police force management & early intervention software solutions in the U.S. It offers the only evidence-based, early warning solutions for law enforcement agencies of all sizes. The company has been successful in putting forward its different system offerings including Benchmark Blueprint, BMS, First Sight Early Intervention and C.A.R.E.

Business Challenges:

ImpactQA collaborated with Benchmark Analytics to automate their regression suite and enhance overall test coverage by implementing testing technologies like continuous integration to ensure faster time-to-marke

ImpactQA Solutions:

ImpactQA proficiently delivered automation testing solutions to Benchmark Analytics. Our core approach was centered at augmenting the testing speed of Benchmark Blueprint, a multi- dimensional, fully automated system for comprehensive policing
It comprises of BMS (Benchmark Management System), First Sign Early Intervention, and C.A.R.E. (Case Action Response Engine), with the purpose of capturing, analyzing and reporting officer performance data
Continuous Integration was implemented to support auto-execution of tests that helped reduce the overall execution time from 5 days to 1 day
Our team of dedicated QA professionals was involved in offering framework solution for both desktop and mobile-based applications
The automation framework helped in validating dynamic values and further integrated with AWS cloud systems for seamless execution.
The client was assured faster time-to-market by reduced testing efforts led by framework re-usability features that considerably diminished scripting time.

Our Services:

Automation Testing
Functional Testing
Cross-Browser Testing

Tools to Automate Our QA process:

Development of the entire automation framework using Selenium WebDriver, Java, TestNG, Cucumber, and Maven
Continuous Integration was implemented to support the auto-execution
Integration of automation framework with AWS cloud systems

Drastic Growth in the Company:

60% Reduced QA Costs
50% Improved Test Coverage
Accelerated Revenue Growth

Web App

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End-to-End Testing for India's Top Leading Ecommerce Company

Overview: Nykaa has emerged as the largest beauty destination with half a million happy customers all across India. With almost 850+ curated, well priced and 100% genuine brands and 1 lakh products, Ms Falguni Nayar, Founder and CEO, Nykaa.com; is all set to be a billionaire and the second richest self-made women in India.

Business Challenges:

As a leading e-commerce beauty and wellness product company, Nykaa was struggling with the ability to provide a user-friendly experience to its users
From seamless application gateways to data storage and ensuring optimum security of their user’s bank details, the customers were reporting bugs with the application which needed immediate attention

ImpactQA Solutions:

ImpactQA helped them revive from sinking by offering complete performance, functional and cross-browser testing solutions to stay ahead of the digitally transforming market
Our testing solutions included their shopping cart functionality, payment gateways, OMS for pre and post order handling that includes customer notifications order tracking, order cancellation and order return management
Out team worked on its various UI components, checked for seamless functionality of its SMS and push notifications, cancelling and return orders management, order tracking, verification, checkouts and more to ensure flawless application performance
With improved app performance, speed and reduced application bugs, ImpactQA helped Nykaa improve their application performance to 60%

Our Services:

Functional Testing
Automation Testing
Integration Testing
Cross browser Testing

Tools to Automate Our QA process:

Use Java as their core language Website and Msite
Java services and additional services are on Magento automation testing
Use of Selenium+Java in automation later switched to Python
Deployment of automated API Framework using Katalon
QA integration with deployment pipelines supporting CI/CD implementation

Drastic Growth in the Company:

Reduced performance bugs by 80%
2.5X increase in installs:
Increased user retention by 55%

Web App

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Mobile App Testing for World's Largest Food Chain Company

Overview: The world’s largest fast-food company, Yum Brands has over 50,000 restaurants in more than 150 countries and operating brands like KFC, Pizza Hut, Taco Bell and The Habit Burger Grill. Yum brands partners with ImpactQA for providing end-to-end QA testing services to their web application, KFC.

Business Challenges:

KFC was struggling with the ability to provide user-friendly experience from order management, easy navigation, User Interface, customer journey to app performance

ImpactQA Solutions:

From handling the user navigation, order management to finally performing the cross-browser testing, our dedicated team of QA Experts had made sure that their web application is compatible on all networks, browsers, devices, and OS
Our team performed AGILE models, created multiple sprints and built a test automation framework to get the automation done for their web & mobile application (iOS and android)
The result was the ability to automate the entire regression suite and speed up the time-to-market

Our Services:

Functional Testing
Automation Testing
Website Testing
Mobile Application Testing
Process Improvement
Embedded Device Testing
End-to-End Regression Testing
Cross-Browser Testing
Compatibility Testing
Usability Testing
Network Testing
Interruption Testing
API Testing
Testing of Chaos Machines

Tools to Automate Our QA process:

Selenium for directing test automation processes
Use of JIRA for effective bug management
Android Studio for ensuring app-building on Android devices
Lighthouse for enhancing the correctness and performance of web-based systems

Drastic Growth in the Company:

I0x Faster Time-to-Market
Revenue Quadrupled by 4x
Improve App Performance

Web App

Impact QA services LLC Reviews

QA Manager | Automation Architect at TRAY

Posted 4 months ago