I have been working with ImpactQA for 2 years now as my key QA contractor. The three ImpactQA contractors that work with us have become integral members of our team. They have gone far beyond any QA contractors I have worked with before - they have helped refine our process, bring in new tools, and are always thinking critically and proactively how they can help my company succeed. All three are highly experienced (8+ years or more) and have excellent communication skills. They are also backed by an excellent organization, with hands-on executives who regularly check in to make sure we are happy; despite our small size (relative to some of their other clients), their CEO always visits us in person whenever he is in town. ImpactQA is truly a great vendor and partner.
What do you like most about the company?
Their core strengths include highly experienced and competent QA leads/analysts, being thoughtful and proactive partners, highly competitive pricing, and an excellent organization from CEO on down.
What they should improve on?
Nothing. I wish all of my vendors were as good as ImpactQA.