Overview
< $25/hr
10 - 49
2020
Our work with a large energy retailer involved implementing self-service flows in IVR and digital channels using Amazon Connect and AWS. One of the main project goals was to uplift the self-service experience through IVR; and to enable seamless transition of the customer from IVR to digital channel or to an agent.

Our work with a large energy retailer involved implementing self-service flows in IVR and digital channels using Amazon Connect and AWS. One of the main project goals was to uplift the self-service experience through IVR; and to enable seamless transition of the customer from IVR to digital channel or to an agent.

Key Clients

,

au
Australia
in2cloud
,, Melbourne, Victoria ,
61417463650
Focus Area
Service Focus
  • Implementation Services
100%
Client Focus
  • Small Business(< $10M)
100%
Industries Focus
  • Advertising & Marketing
  • Other Industries
50%
50%
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