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Our work with a large energy retailer involved implementing self-service flows in IVR and digital channels using Amazon Connect and AWS. One of the main project goals was to uplift the self-service experience through IVR; and to enable seamless transition of the customer from IVR to digital channel or to an agent.
Locations
Australia
,,
Melbourne,
Victoria
,
61417463650
Focus Areas
Service Focus
- Implementation Services
Client Focus
- Small Business
Industry Focus
- Advertising & Marketing
- Other Industries
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