Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
I am pretty excited and pleased with the outreach we’ve had with GoodFirms. It has been an awesome support for our marketing efforts. Some of our clients leave reviews there, and prospects read those and reach out to us inquiring about our services.
It is a challenge to decide to deal with a vendor that you have not worked with before. GoodFirms has given us exposure to a wider audience, disseminated how much our previous customers find us reliable, and showcased their feedback.
We feel that we have a great partnership between InvoZone and GoodFirms to support our sales guys, and they speak with immense confidence. I look forward to coordinating as much as we can to keep this relationship up and running.
Please introduce your company and give a brief about your role within the organization.
InvoZone was founded in 2014 as a software development service provider. We at InvoZone aim to become a leading IT company. The company works globally to provide bespoke software development & engineering services. We believe that websites can turn into profit centers and that is what we provide different businesses.
At InvoZone we are proud to be working with clients from all over the world. With a highly passionate team of engineers, developers, and business people, we combine our skills to bring you technologically advanced and business-ready solutions. Our goal is to be at the front of web & mobile-based business initiatives. Therefore, we offer one-stop shop for all of your business needs.
What is the story behind starting this company?
About seven years ago, one day I woke up and realized that I had lost nearly USD 10k from my plastic card due to fraudulent transactions. It piqued my interest in cybersecurity since I had to dig into what had happened to me. It dawned on me that if I had suffered such a fate, why not save others from it by establishing teams and providing services. Eventually, it turned into a complete development space with innovations and cybersecurity in its blood. Currently, InvoZone is covering web, mobile, IoT, ERP, Big data, data science, AI and several other domains.
What is your company’s business model – in house team or third party vendors/ outsourcing?
At InvoZone we have in-house teams for end-to-end software development. The on-site teams handle all the operations, including sales, business analysis, design & development, quality assurance, infrastructure & deployments, continuous integration and delivery, and an infinite loop of maintenance and enhancements.
How does your company differentiate itself from the competition?
InvoZone is different from its competitors in two major ways; sound and easy processing and value-added deliverables. InvoZone engages its business analysis teams to analyze each and every aspect of the clients’ requirements for the software. The software architects design the solution, covering every possible corner/edge case while ensuring 99.99% uptime, low-latency, highly concurrent, and fault-tolerant system. Project managers at InvoZone are well versed in streamlining milestones and deliver within deadlines without compromising on quality. A crucial factor that sets us apart is security; we strictly follow the OWASP top 10 standards for every software developed - small, medium, or large.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We are in the bespoke software industry, having major expertise in fintech, blockchain, healthcare, education, eCommerce, and service-on-demand industries. We have been providing mobile and web development, IoT and AI, Big data and Data science, branding, and UI/UX services to clients around the world. We offer resource augmentation as well as fixed gigs; the ratio of repetitive customers is considerably high - approximately 65% of our clientele.
Please share some of the services that you offer for which clients approach you the most for?
The majority of our clients are from the fintech, healthcare, and eCommerce industries. They mostly reach us for end-to-end mobile and web application development and maintenance services.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We believe that our customer satisfaction rate is 93%. We make sure that the requirements are thoroughly analyzed, the solution is perfectly designed and developed, QA’ed in depth by our team, and efficiently deployed via automated pipelines. We offer complementary BA and QA services to satisfy our customers. We only charge for the design and development efforts.
What kind of support system do you offer to your clients for catering to their queries and issues?
We offer 3 to 6 months of software warranty model for fixed-gig projects. We have a support team ready with instant communication channels set up for urgent, medium, and low priority issues. We offer 24/7 support for high-priority issues and 48 hours of SLA for medium-priority issues. In case of resource augmentation, we keep backup resources up and available for all types of fire fighting.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We are running resource augmentation as well as fixed-price projects. For resource augmentation, we follow hourly and monthly services according to the random or constant needs of the clients. For fixed gigs, we follow the milestone-based payments model.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We have the minimum requirement of $5000.
What is the price range (min and max) of the projects that you catered to in 2020?
US$10,000 to US$100,000 during 2020.
Where do you see your company in the next 10 years?
Among the top 10% of the IT industry, mainly serving the healthcare and fintech sectors across the globe.