Kilowott leverages it's expertise and leadership in design, digital technologies and business process automation for Business Experience (BX) transformation.
We are a boutique business experience transformation firm accelerating growth for businesses of all sizes across industries by reimagining the way businesses operate and crafting digital experiences with the user at the core. We are a boutique business experience transformation firm headquartered in Norway with presence across Nordics, Scandinavia, USA, UK, and India. Our design heritage coupled with our digital transformation expertise and deep focus on user experience helps us stand apart from the crowd. Our portfolio allows you the flexibility to redefine your entire customer experience and business processes or take baby steps by revamping silos of your existing customer engagement processes.
Certifications
$50 - $99/hr
50 - 249
2017
Locations
India
Lane 4, Nova Cidade Enclave, Porvorim ,
Goa,
Goa403521
+917507692848
Norway
Haugstentunet 16, Viken Fredrikstad ,
Oslo1607
+4746383473
Germany
Bei der Porzellanmanufaktur 12, Schorndorf ,
Schorndorf,
Baden-Wurttemberg73614
Please introduce your company and give a brief about your role within the organization.
Kilowott is a technology service and consulting company. Our vision is to craft enduring digital user experiences using technology. These carefully crafted user experiences have a direct impact on customers’ business outcomes. The company is led by the core philosophy of the founders, ‘to offer cutting-edge digital solutions in a global marketplace to enhance digital customer experience.``
We are currently headquartered in Goa and operational across three continents. We have already clocked more than 2000 projects all over the world and worked with various Fortune 500 companies, Governments, International agencies and have a strong association with the Norwegian Diplomatic Mission in India.
What is the story behind starting this company?
I found my first fortune and a sense of purpose too, in Goa. In 2002, I was on a summer break after completing my final year at high school and grabbed an offer from my father’s friend to distribute flyers along Goa’s gold coast – the Sinquerim-Baga beach stretch – to promote a restaurant. My first brush with entrepreneurship earned me 13 USD a week, good money for someone just out of high school. I roped in a friend into the venture because the beach stretch was a long one and I could do it with help. While the entrepreneur in me was still coming to the fore, back then, the word ‘company’ meant companionship and not a business enterprise; many of which I would come to start years later.
End of college and the salad days brought along new opportunities with the potential to broaden my professional horizon. I moved to Norway to work as a graphic designer, a new country, with new ways. I adapted to the new environment. Some years later, the media company I was employed with at the time, as part of my day job, had a large requirement of design and development chores. I stepped in and pitched them design services by outsourcing them from India, which was already a world-renowned BPO market. The media company agreed and became my first client. What followed was one of the most successful start-up stories Goa had witnessed.
We started with KodeWork, a website development firm that was born out of India’s city of dreams, Mumbai in 2014. Despite being a metropolitan city, establishing a dedicated team in Mumbai turned out to be a challenge due to several reasons. We then decided to move the entire team to Goa in 2015 and started afresh. It took a while to even out the transcontinental chinks. Work cultures in India and Norway were different, so were expectations in terms of quality and meeting deadlines. But over time, things fell in place.
In late 2020 the various companies established by me with my siblings Judah and Caleb were consolidated and brought under a single banner - Kilowott. The company today has partner deals in Norway, Holland, India, France, Switzerland, and the US.
What is your company’s business model– in-house team or third party vendors/ outsourcing?
I would say that we have a Hybrid model where we use our in-house capabilities to cater to the projects we take up. Our team consists of experienced developers, QA engineers, project managers, and business analysts who play a pivotal role. However that being said, since we are technologically expanding, we do have a few Technical Partners who support us with certain capabilities on a need-basis, if the project demands the same.
How does your company differentiate itself from the competition?
Kilowott’s USP lies in its consolidation of different services to create one single platform where the clients can access a set of complementary services that deliver comprehensive solutions to problems focused on customer acquisition, customer service and engagement, operational efficiency, and cross functional collaboration. Our portfolio of services complements each other in order to solve complex problems faced by enterprises.
Our competitive advantage is also our people and our culture. We are a team of problem solvers who always put the customer first. The way we measure success is through customer delight. That’s the primary parameter for us. Our impeccable insights are generated through a consultative approach and an in-depth understanding of core functions within SMEs and SMBs gives us the flexibility to have an industry-agnostic approach.
We have also invested in an innovation practice that researches and builds POCs/Prototypes to keep up with the trends in the industry and be relevant for our customers.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
As mentioned, we adopt an industry-agnostic approach. We strive to solve problems across functions like IT, HR, Procurement, Finance, Sales & Marketing, irrespective of which industry the organization belongs to. The centrepoint of all our solutions is to deliver the right ‘Human Experience’ - Customer Experience, Employee experience, or any other specific User Experience as desired.
We have worked with B2C companies the most with about 70% of projects belonging to this segment. Owing to our consultative approach and problem-solving methodology, we have customers coming back to us and continuing their association with us across multiple projects of theirs by availing various services across our portfolio.
Please share some of the services that you offer for which clients approach you the most for?
We started off by providing Web, eCommerce, and digital marketing services. In order to keep up with tech trends, it was essential for us to pivot and adopt new capabilities in areas like applications, cloud, data, animation, and digitally-enabled marketing services. Initially, a major part of our clientele was the recipient of digital marketing and website services. However, in the recent past, we have solved diverse cross-functional problems for SMEs/SMBs which has given us experience with a broader set of customers across industries and geographies.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We have a history of maintaining long-term relationships with our customers. And this is possible only through the trust we have built over the years, working with them over multiple projects, and solving problems in a variety of functional and cross-functional areas.
To ensure a high Customer Satisfaction rate, delivering a delightful and memorable experience to our customers is the top priority.
What kind of support system do you offer to your clients for catering to their queries and issues?
We have very strong governance models across our functions. Every function within the organization impacts the experience that is delivered to our customers. Therefore it is essential for us to monitor and measure the areas that impact CX.
We are conscious of our presence in the B2B space and have structured our processes in a way that enables clear hand-off between functions. This in return helps us capture relevant data in real-time and take corrective actions, ultimately resulting in delivering an improved CX.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We adopt pricing structures that best suit the needs of our customers and are feasible based on our engagement model. Fixed price, Time and material or value-based pricing, or outcome-based pricing are a few pricing models we have adopted in the past. It all depends on what the customer needs and the solutions we can deploy to meet their needs.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If not, on what minimum budget you have worked for?
We are focused on problem-solving for our customers. That is our top priority. We do not have a minimum budget requirement. Our projects have ranged from $20000 to $150000.
What is the price range (min and max) of the projects that you catered to in 2020?
They have ranged from 20,000 USD to 150,000 USD.
Where do you see your company in the next 10 years?
In the next ten years, I see our company solving problems for our customers just as we do today, however, our technological capabilities will be in line with the tech advancements at that time.
Together with my brothers Judah and Caleb, we have built Kilowott from the ground up and today have 150+ employees working on incredible cutting-edge projects. We aim to grow to a 500+ member team by 2025. The company’s recently appointed COO, Nitish Raikar, is tasked with this growth plan. Nitish brings to the table over 2 decades of IT/ITES experience working with technology companies like IBM, Microland, Infosys and Mindtree.
Kilowott Clients & Portfolios
View Portfolio
Contextual Digital Content Marketplace for the Housing Industry
$100001 to $500000
20 weeks
Real Estate
Key Deliverable:
Create a contextual digital content marketplace for a Scandinavian media agency specialising in the housing industry
CXO Problem statement:
Content creation and syndication is labour intensive
Data analysis to content creation takes too much time and is unorganized
Want to improve the engagement of stakeholders
Our Solution:
Custom contextual content creation and syndication platform churning out insightful and relevant content
Simulated trading platform for training and funding traders
$100001 to $500000
20 weeks
Financial & Payments
Business Needs:
The client needed a platform to keep their customers up to date on their trading account status and give them easy access for interpreting the target set for the rules.
Users to be able to select their risk appetite and profit target with how much they want to trade, which in turn decides the test criteria.
The platform should specialize in funding futures traders, for initial starting capital.
To set up a test in a simulated environment by following the set trading rules
Challenges:
EST time difference as the client is located in the US
Multiple Stakeholders in dispersed geographical locations.
Solution:
A web portal to serve as a platform for students to register for Futures Day trading on live exchanges in a simulated environment, with various accounts subscriptions offered.
User Dashboard for individual accounts holder to see a daily trade status, reset their account, upgrade their subscriptions.
Product admin dashboard to create discount coupons, user administration, statistics and reporting.
Time-sensitive application, considering SLA for response and resolution time. 2 work shifts to cover support.
Kilowott Solution Enablers:
Data Analytics
Web APIs
Frontend – ASP .NET core
Backend –.NET core, MS SQL Server
Microsoft Azure
Value Delivered:
Improved qualification of aspiring traders
Improved recommendations on investment
Increased value of a subscription to $2 Million
Onboarded 20,000 users within the first few months
Platform for a Physician to provide Digi-Medical Solutions
$50001 to $100000
18 weeks
Healthcare & Medical
Key Deliverable:
Platform to provide Digi-Medical Solutions to patients for a Netherlands-based General Physician and specialist in Chinese medicine
Client Requirements:
Complete digital overhaul that offers a solution to the currently scattered data, disjointed processes, lack of historical information
Integrations to print lab forms for patients in order to prescribe tests, and pharmacies in order to prescribe medicines and share with them digitally.
Our Solution:
Built a custom web app that allows the client to:
View appointments, add and view patient details along with complaints history and health reports
Add all the data related to his clinical practice and medicines in the library for easy reference.
Add lab test forms and prescriptions
Access reports and statistics for all patients
Kilowott Solution Enablers:
PHP on Laravel
HTML/ CSS
Benefits
No impact on existing business during the enhancement
Customizable reports for better analysis and strategizing
Ease in operations and better organization in data