BACKGROUND STI is in enterprise IT hardware resale. Located in Overland Park, KS, USA. We specialize in Dell servers, storage devices, PC's and laptops. My role is Creative Director, heading up marketing and ecommerce operations OPPORTUNITY / CHALLENGE We have used NetSuite for ERP/CRM and ecommerce website hosting since 2008. While the web landscape has matured, the website platform we've been on with NetSuite has not. We decided to begin developing an external Magento 2 website, to then sync with our NetSuite backend. The real challenge for us was our budget and manpower. After interviewing many Magento solutions partners, with outrageous price tags on even the most rudimentary template-based site builds, we decided to forge our own path, and develop our new website with as much self-guidance as possible. Along the way, we discovered how tricky Magento can be, so began looking for freelance help. We needed someone who knew their way around Magento, enough to help where needed, without a six-figure price tag. SOLUTION We stumbled across MageDirect, and after asking for some references, decided to give them a shot. My goal was to utilize their skills as a support network for the technical aspects of the Magento 2 build, while I focus on content and overall design of the website. They have fit into this support role perfectly so far, and we hope to continue working with them for the foreseeable future. I'd highly recommend them to anyone.
What do you like most about the company?
Their Magento expertise has been invaluable. I was hoping they would be able to solve problems that were beyond my abilities, and in that regard, they have yet to disappoint. Every challenge I throw at them, they get done within a very reasonable amount of time, and with very little back-and-forth. Aside from coding, they've also introduced a huge number of coordination tools and best practice sort of aspects to the collaboration that I wouldn't have even thought of. One of my initial concerns was whether the language barrier would be an issue, but their communication is always excellent.
What they should improve on?
Hopefully they'll look into alternative forms of billing / taking payments. We've had some issues with wire transfer that have caused delay in payment. The issues weren't MageDirect's fault, but perhaps alternative methods, like being able to pay via CC would make things simpler.