Matellio Inc

Navigating Ideas

4.8 (8 Reviews)
About Matellio Inc
Matellio is a software design and development company that provides end-to-end service for web and mobile application development & deployment. We work on a wide range of technologies ranging from open source to proprietary and custom built solutions, to deliver full spe...
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< $25/hr
10 - 49
2014
United States
Matellio Inc
Navigating Ideas
4.8 (8 Reviews)
1 Question
  • Helpdesk Software
1 Answer
Customer service can be frustrating and highly time-consuming when it comes to various websites, brands, businesses and even commodities.Conventionally, businesses bought helpdesk software for each entity and handle them individually. The capital and IT wealth are depleted. Here is when you need Satellite Help Desk Software.Satellite Help Desk SoftwareThe application for the satellite help desk works similarly to the conventional help desk, with the latter being intended to allow users to handle several businesses, product lines, sites and more from a single unified location. You only have to buy one license irrespective of the number of channels you choose to run. Users have the option to configure a branded consumer portal of and product, domain, business, etc. for all brands and products. For those who want to provide customer service, this becomes handy.BenefitsScalability worldwideManage companies serving various parts of the world effectively despite being in different time zones. You can adapt the language, business hours, or time zones of each company and much more in this progressive application.Save money and timeTackling different offerings from a single source can save resources and time effortlessly. Businesses have less time to install and manage numerous help desk solutions for endless hours. Instead, just visiting a single site to satisfy all the customer service needs saves your staff time. This means increased productivity and tremendous savings.Access CustomizationYou do not want to provide accessibility to all businesses or goods for each member of the team. Satellite assistance desk software allows you to limit access depending on the organization and the needs of your companies, based on business or even department.Custom answersThis dynamic app offers customized answers. The support staff can address tickets with personalized & branded email for each service or brand. Customer satisfaction could be improved with the ability to customize each response based on the business.Total isolation of entitiesWhile every brand and product can be accessed from a single location, the entities are distinctive.In final words, Satellite Help Desk Software is a customer support solution that enables you to provide the highest quality and cost-effective customer support services.
Customer service can be frustrating and highly time-consuming when it comes to various websites, brands, businesses and even commodities.Conventionally, businesses bought helpdesk software for each entity and handle them individually. The capital and IT wealth are depleted. Here is when you need Satellite Help Desk Software.Satellite Help Desk SoftwareThe application for the satellite help desk works similarly to the conventional help desk, with the latter being intended to allow users to handle several businesses, product lines, sites and more from a single unified location. You only have to buy one license irrespective of the number of channels you choose to run. Users have the option to configure a branded consumer portal of and product, domain, business, etc. for all brands and products. For those who want to provide customer service, this becomes handy.BenefitsScalability worldwideManage companies serving various parts of the world effectively despite being in different time zones. You can adapt the language, business hours, or time zones of each company and much more in this progressive application.Save money and timeTackling different offerings from a single source can save resources and time effortlessly. Businesses have less time to install and manage numerous help desk solutions for endless hours. Instead, just visiting a single site to satisfy all the customer service needs saves your staff time. This means increased productivity and tremendous savings.Access CustomizationYou do not want to provide accessibility to all businesses or goods for each member of the team. Satellite assistance desk software allows you to limit access depending on the organization and the needs of your companies, based on business or even department.Custom answersThis dynamic app offers customized answers. The support staff can address tickets with personalized & branded email for each service or brand. Customer satisfaction could be improved with the ability to customize each response based on the business.Total isolation of entitiesWhile every brand and product can be accessed from a single location, the entities are distinctive.In final words, Satellite Help Desk Software is a customer support solution that enables you to provide the highest quality and cost-effective customer support services.

Customer service can be frustrating and highly time-consuming when it comes to various websites, brands, businesses and even commodities.

Conventionally, businesses bought helpdesk software for each entity and handle them individually. The capital and IT wealth are depleted. Here is when you need Satellite Help Desk Software.

Satellite Help Desk Software

The application for the satellite help desk works similarly to the conventional help desk, with the latter being intended to allow users to handle several businesses, product lines, sites and more from a single unified location. You only have to buy one license irrespective of the number of channels you choose to run. Users have the option to configure a branded consumer portal of and product, domain, business, etc. for all brands and products. For those who want to provide customer service, this becomes handy.

Benefits

Scalability worldwide

Manage companies serving various parts of the world effectively despite being in different time zones. You can adapt the language, business hours, or time zones of each company and much more in this progressive application.

Save money and time

Tackling different offerings from a single source can save resources and time effortlessly. Businesses have less time to install and manage numerous help desk solutions for endless hours. Instead, just visiting a single site to satisfy all the customer service needs saves your staff time. This means increased productivity and tremendous savings.

Access Customization

You do not want to provide accessibility to all businesses or goods for each member of the team. Satellite assistance desk software allows you to limit access depending on the organization and the needs of your companies, based on business or even department.

Custom answers

This dynamic app offers customized answers. The support staff can address tickets with personalized & branded email for each service or brand. Customer satisfaction could be improved with the ability to customize each response based on the business.

Total isolation of entities

While every brand and product can be accessed from a single location, the entities are distinctive.

In final words, Satellite Help Desk Software is a customer support solution that enables you to provide the highest quality and cost-effective customer support services.

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Contact information
us
Matellio Inc
675 North First Street, Suite 1240, San Jose, CA , San Jose, California 95112
United States
+1-408-675-6740