The founder of PCM is Jan Załęcki . Since 1994, the Company has been providing outsourcing BPO services in direct communication. We support our clients in the processes of acquiring, servicing, maintaining and increasing the value of clients.
We have innovative, proven knowledge and extensive experience. We conduct research on the quality of customer service and the customer satisfaction index. We know how to build trust between our clients and their clients. This is evidenced by the best results of our clients
in terms of service quality.
The research shows that companies with satisfied customers are developing twice as fast as the market.
We advise on the processes of professional customer service in the multi channel system.
We have large, integrated multi channel systems with video calls, CRM and online payment systems for
Call and Contact Center. You can rent from us both the above-mentioned systems, as well as large databases of potential customers
from the B2B and B2C market and databases for international markets.
Serving to all Industries