Bamboo Agile

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Full-Cycle Software Development Company

Bamboo Agile is a software development company with an office in Tallinn (Estonia) and a R&D center in Minsk (Belarus) where we enjoy the status of a High Tech Park resident. For more than a decade, we’ve been delivering quality IT solutions for clients fro ... Read more
$25 - $49/hr
Estonia, Belarus
10 - 49
2011
Bamboo Agile
0.00/5 (0 Reviews)
Full-Cycle Software Development Company
VELCOM RECOMMENDS
Amount: $10001 to $50000 Timeline: 12 weeks Telecommunication

A mobile app allowing the mobile operator’s clients to control their account balance, manage their subscription plans, get automated support, and access entertaining content.
This solution made for the Velcom mobile provider allows its users to access real-time info about their mobile account, and (if they subscribe) watch online TV and listen to their favorite music. The users are also entitled to information about location of brand services and many other features, including automated support.

Features for Users

  • Choose 3 favorite types of music
  • Choose 3 favorite types of videos
  • See real-time balance info
  • See free minutes left
  • See MBs of traffic left
  • Watch online TV via the VOKA service
  • Check roaming connection

Challenge

Velcom chose Bamboo Agile to create a mobile app that would serve as a new communications channel between the company and its clients, while becoming part of the corporate loyalty management ecosystem.
Bamboo Agile proposed a customer-centric design going beyond mere communication and support functions to also include personalized content and services, and offering improved user experience.

Solution

Back-end: creation of modules to parse .XLS files containing information to be stored, via a back-end integration with a MySQL database, in turn integrated with Redis for storing cached data and user sessions. Server monitoring and performance testing settings were integrated with FMC for subscription and push-notification services.
Web: creation of a web interface for adding & editing information to be stored in the MySQL DB, accessible via API in the mobile app.
APIs: access to the data from the MySQL DB.

Results

The launch of the Velcom Recommends app resulted in a 27% decrease in voice calls to the operator's customer upport centers. More data on user online behavior allowed Velcom to offer personalized services, increasing revenue per customer substantially. Customer satisfaction rating went up, bolstering the clients’ loyalty.
In 2017, the app was fully redesigned and new functionality was added. Due to deep link to the CMS, subscribers could easily browse featured audio and video content according to their preferences. With a new homescreen widget, users had personalized web content and all info about their account and balance at their fingertips.

PORTFOLIO
Gaming
$50001 to $100000
12 Weeks
Telecommunication
$50001 to $100000
21 Weeks
Advertising & Marketing
$100001 to $500000
30 Weeks
Other Industries
$50001 to $100000
16 Weeks
Contact information
ee
Bamboo Agile
Maakri tn 19/1-7k, Tallinn, Harju 10145
Estonia
+ 372 69 80335
by
Bamboo Agile
2nd floor, Francyska Skaryny 15B-2, Minsk, Minsk 220114
Belarus
+375447636645
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