Paid $5,200 and received no deliverables, with Provider Digital completely ghosting after payment.
What was the project name that you have worked with Provider Digital?
Paid $5,200 for website development, logo design for NDIS
What service was provided as part of the project?
Web Designing (UI/UX)
Describe your project in brief
Provider Digital was hired to build a website, design a logo, and create content for our charity, Caring Heartline Ltd. Despite paying $5,200 in total, they failed to deliver any of the agreed-upon services. They promised completion within 10-14 business days for the logo and content and 35 business days for the website, but we’ve received nothing after four months. Repeated attempts to contact them via email and phone were ignored. Even after lodging complaints with Consumer Affairs Victoria, ACCC, and the Victorian Small Business Commission, Provider Digital has ghosted us and refuses to respond. This behaviour is fraudulent, and they are effectively stealing from customers. Their actions have severely impacted our charity's ability to operate and raise funds. I strongly advise against using this company as they take your money and deliver nothing in return.
What is it about the company that you appreciate the most?
Nothing is positive to mention, as they did not deliver anything, completely ignored all communications, and stole $5,200.
What was it about the company that you didn't like which they should do better?
The worst part is their lack of communication and failure to deliver any of the services paid for. They took the money and disappeared, showing no regard for their clients. If you do your research, you will find that they have been doing this to many clients, and people are launching class action lawsuits to recover the money they lost.
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $0 to $10000
- In Progress
- Healthcare & Medical