SkyTech was critical to our business growth. They were very quick to onboard and ramp up, which allowed others to focus on other business matters. They were extremely proactive in surfacing opportunities for improvements either in our product or our business practices. We appreciate most just how flexible they were in working with a smaller, but rapidly growing, business.
The team answered 100% of tickets beginning day 1. This was hugely impactful because it freed other employees up to focus on growth and product development. Over the duration of the partnership, our principal metric for measuring customer satisfaction (CSat) improved by 30 points and that had tangible impact on the growth of our business as well. They really exceeded our expectations in that regard. I can't say enough good things about Musnad, Patrick, Jay & Mac.
What is it about the company that you appreciate the most?
They are active 24/7. I really don’t have any issues with their team even if there is a time zone difference. They are proactive, timely and responsible. They can work without supervision. So the team synchronization was perfect with SkyTech.
What was it about the company that you didn't like which they should do better?
Like working with any team based in another country, there is an opportunity to improve customer communications when conducting it not in one's native language. Word choice/vocabulary/accent work, all help with the customer experience. But overall they are good at what they do.
By SkyTech Solutions on May 19, 2021
Thank you so much for your kind words, Isaac. We really appreciate you taking the time out to share your experience with us — and we agree, Patrick is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you long-term!