Systematix Infotech

Saved 500 plus man working hours in a year through transforming manual processes and eliminating human intervention

Summarize the Situation

Mike Wang CEO at Vanmile offers moving and delivery of items with qualified helpers and their trucks to customers. He along with one employee were managing all the coordination through phone calls:

• Customer -  Purchased item(s) pickup and delivery location, calculating service cost, negotiating cost, follow up with customer for releasing payment post-delivery etc.
• Helper – Multiple calls to know helpers’ availability based on customer requirement, booking helper’s slot for pickup, follow up with helper on pickup and delivery date, releasing payment post delivery

Impact on Business

Drivers, Helpers, movers & packaging service professionals across USA were not having any medium to connect with clients.

95% of Mike’s time goes in phone calls and coordination with customer and helper. This was becoming one of the key challenges because he was unable to think about expanding business. He cannot handle more work as more work requires more time in coordination and follow up.

He left with two options either add team and increase operational cost or transform working through technology innovation that ease his life.   

Resolution

Understanding the challenge and its impact on Mike’s business, Systematix worked on designing and developing native mobile app for iOS and Android devices. This application connects Vanmile, its customer and qualified helpers in such a way, where

• Customer chooses exactly what type and level of service required - Out of Pickup & One Man, Truck & Two Men, Two Men, Freight Truck
• Upload the picture of the item
• Gets the service cost information
• Book the service though mobile application
• Helper gets notification based on criteria selected by customer
• Helper confirms service request based on availability
• Pickup item on schedule date
• Payment settlement automatically once item delivered

Resolution’s Results

Mike’s biggest relief was to get enough time to explore the possibility of expanding business reach

• Total phone call time reduced from 5 hours to max 15mins per day
• Automatic payment settlement among Vanmile, its customer and helper post item delivery
• No conversation for negotiating cost with customer
• Vanmile now able to provide quote for the service without looking at the items to be moved
• Alert notifications system to customer and helper on various occasions helps all the partied updated

Client Testimonial

Saving my lot of time is one of the key achievements of the project. I really liked the way Systematix worked on this application and made my working hours more productive and life easy. Together, we have developed many features like reward point for helper, clicking and uploading items pictures, auto price calculation, helper experience sharing and letting Vanmile know extra expenses made during transporting items, are some of the excitements of the app. I strongly recommend Systeamtix for their work.  I appreciate their objective of getting ROI to client from the work they do. I wish them good luck and keep on working with them.

Mike Wang

CEO at Vanmile