Systematix Infotech Pvt. Ltd.

Saved 500 plus man working hours in a year through transforming manual processes and eliminating human intervention

Summarize the Situation

Mike Wang CEO at Vanmile offers moving and delivery of items with qualified helpers and their trucks to customers. He along with one employee were managing all the coordination through phone calls:

• Customer -  Purchased item(s) pickup and delivery location, calculating service cost, negotiating cost, follow up with customer for releasing payment post-delivery etc.
• Helper – Multiple calls to know helpers’ availability based on customer requirement, booking helper’s slot for pickup, follow up with helper on pickup and delivery date, releasing payment post delivery

Impact on Business

Drivers, Helpers, movers & packaging service professionals across USA were not having any medium to connect with clients.

95% of Mike’s time goes in phone calls and coordination with customer and helper. This was becoming one of the key challenges because he was unable to think about expanding business. He cannot handle more work as more work requires more time in coordination and follow up.

He left with two options either add team and increase operational cost or transform working through technology innovation that ease his life.   

Resolution

Understanding the challenge and its impact on Mike’s business, Systematix worked on designing and developing native mobile app for iOS and Android devices. This application connects Vanmile, its customer and qualified helpers in such a way, where

• Customer chooses exactly what type and level of service required - Out of Pickup & One Man, Truck & Two Men, Two Men, Freight Truck
• Upload the picture of the item
• Gets the service cost information
• Book the service though mobile application
• Helper gets notification based on criteria selected by customer
• Helper confirms service request based on availability
• Pickup item on schedule date
• Payment settlement automatically once item delivered

Resolution’s Results

Mike’s biggest relief was to get enough time to explore the possibility of expanding business reach

• Total phone call time reduced from 5 hours to max 15mins per day
• Automatic payment settlement among Vanmile, its customer and helper post item delivery
• No conversation for negotiating cost with customer
• Vanmile now able to provide quote for the service without looking at the items to be moved
• Alert notifications system to customer and helper on various occasions helps all the partied updated

Client Testimonial

Saving my lot of time is one of the key achievements of the project. I really liked the way Systematix worked on this application and made my working hours more productive and life easy. Together, we have developed many features like reward point for helper, clicking and uploading items pictures, auto price calculation, helper experience sharing and letting Vanmile know extra expenses made during transporting items, are some of the excitements of the app. I strongly recommend Systeamtix for their work.  I appreciate their objective of getting ROI to client from the work they do. I wish them good luck and keep on working with them.

Mike Wang

CEO at Vanmile

UVE Solutions entered Spain market to bridge the communication gap in order processing between distributor and retailers, achieved 75% YOY revenue growth

Summarizing Situation

Managing 500+ retailer orders per day without any automation was a humungous and error prone daily task for distributors in Spain

UVE Solutions observed the gap between distributor and retailers regarding data sharing and order management. They witnessed that on an average even a small distributor receives 500+ orders a day from retailers. The challenges faced by them are:

• Two-third of the distributor’s working hours are gone into manually maintaining record of these orders and that very less time is left for dispatching orders on the same day.
• They also struggle to figure out which orders are dispatched, pending and which are urgent.
• Distributor hardly gets a chance to see performance analytics of these retailers.
• Retailer’s face the challenge that in absence of any platform they are unable to compare product price and offers of various distributors who can supply to them.

Impact on Business

UVE Solutions analysed that due to fragmented communication and manual order processing both distributor and retailer’s business is adversely impacted.

Impact on Distributor’s Business – Lack of control was leading to 35% YOY increase in operational cost. In absence of order management and tracking system there was no clarity on order status. Logistics cost touched rocketed 20% of annual sales from 5% due to inaccurate order fulfilment and wrong dispatches. This was also creating conflict regarding order accounting between the distributor and retailer.

Impact on Retailer’s Business– A lot of time was spent in booking orders with various distributors. Managing orders became the most cumbersome task. Erroneous order fulfilment was causing product unavailability and it was leading to loss of customer trust and business opportunity. As retailers did not have any order history, they were also placing repeat orders in spite of spending considerable time in taking decision on products to be ordered.

Resolution

UVE team looked for the ways to bridge this gap and create a better connection between the distributors and retailers for hassle-free order processing. They were also exploring the possibility of WhatsApp communication like features to ensure quick adoption, better usability and easy penetration in Spain market.

The role of mobile application is to work like WhatsApp where retailer has access to distributors, their product range and prices. The app provided ease of placing the order by browsing the products, their price and checking stock. The retailer can also connect with the distributor’s sales rep in real time while placing the order. Even sales reps had the option to amend the cart to make it more lucrative for the retailer.

Resolution’s Results

UVE is successfully managing business of 1700+ distributors and 10000+ retailers

According to Jordi Camps, CTO at UVE Solutions - They achieved their annual target within just 6 months. Now they plan to scale up this business model to the next level.

Digital Transformation because of the mobile and ERP application:

• Flawless communication ecosystem between both the parties
• Custom offers for retailers based on performance and upsell and cross sell opportunity
• Informed and quick decision making for both distributor and retailers
• Efficient warehouse, sales reps and products management through ERP application

Client Testimonial

We were facing the most important product launch in the year, and we needed a technology and solution provider who could stand by our side and make our ideas come true as a real life application. Our objective was to get timely and quality output, while at the same time being flexible and working together with our internal team. We had previous smaller experiences with Systematix and were impressed on how they treat the project as if it was their own. Their quick response and focused approach made us decide to select them. Of course difficulties arose during the project, but we coped up with them successfully together. The final result is having great acceptance and success in the market and we plan on developing new features together.

Jordi Camps, CTO at UVE Solutions  

I have been coordinating this project with Systematix from UVE and its pleasure working with them so far. Most importantly, they are very competent in the technical know-how and often bring new ideas. Anybody working with Systematix can vouch their hand holding approach even in the adverse situations. This is just a beginning of this project and we see long term engagement with Systematix.

Aleix Fargas, Project coordinator at UVE Solutions

LlamaCuba was struggling with their Mobile app. The relaunched new app, within just 30 working days witnessed higher user engagement, downloads and positive reviews

Summarizing Situation

Poor UI/UX, random application crashes, critical functional bugs were hampering the wide usage and popularity of Llamacuba application.

LLAMACUBA connects you with Family and Friends in Cuba, with superb quality and excellent competitive price in the market. The app allows users to call abroad using their mobile devices over Wi-Fi or mobile data. Pablo Bertuzzi, CTO at LlamaCuba was in a process to revamp their mobile application because of following challenges:

• Poor user experience
• Unappealing user interface
• Application authenticity
• Unexpected random crashes
• Critical functional bugs

Impact on Business

LlamaCuba was unable to showcase the value of international calling at competitive rates, no call drop in low network connectivity, in the absence of well architected and easy mobile interface. Therefore, the major impacts were:

• Delay in expansion plan
• Dropping mobile app downloads
• Higher uninstalls by existing users
• Negative app reviews

Resolution

Pablo’s biggest concern was to re-launch this application mitigating all the challenges asap. His main criteria for selecting a vendor was, the one who can quickly rebuild this application and provide end-to-end services (Business analysis, Designing, Development and Quality Testing) and post launch support under one roof.  

Systematix took this task and redeveloped flawless application in just 30 working days. It was a native application development created for both iOS and Android devices. They were also looking to develop this new version in two languages English and Spanish.

Resolution’s Results

Pablo and LlamaCuba team could see following changes after the new app launch

• Over 60000 downloads till date
• Application rating changed from 1.5 stars to 3.5 stars
• Application now up and running in 5 countries

Client Testimonial

We need to have a strong mobile app interface to make this application up and running for CUBA community around the globe. We were struggling with this and looking out for talented technology service provider who can support us in creating this native application for iOS and Android devices. The challenges were also hindering our expansion plan. We found Systematix proactive in every aspect of having proper communication, good project understanding, sharing proposal timely, quick and quality development meeting all deadline in 30 working days. It’s been a year now with Systematix where together we have added numerous features in the application and look forward to having long term meaningful relationship with them.

Pablo Bertuzzi

CTO at LlamaCuba