UVE Solutions entered Spain market to bridge the communication gap in order processing between distributor and retailers, achieved 75% YOY revenue growth
Summarizing Situation
Managing 500+ retailer orders per day without any automation was a humungous and error p...
UVE Solutions entered Spain market to bridge the communication gap in order processing between distributor and retailers, achieved 75% YOY revenue growth
Summarizing Situation
Managing 500+ retailer orders per day without any automation was a humungous and error prone daily task for distributors in Spain
UVE Solutions observed the gap between distributor and retailers regarding data sharing and order management. They witnessed that on an average even a small distributor receives 500+ orders a day from retailers. The challenges faced by them are:
- Two-third of the distributor’s working hours are gone into manually maintaining record of these orders and that very less time is left for dispatching orders on the same day.
- They also struggle to figure out which orders are dispatched, pending and which are urgent.
- Distributor hardly gets a chance to see performance analytics of these retailers.
- Retailer’s face the challenge that in absence of any platform they are unable to compare product price and offers of various distributors who can supply to them.
Impact on Business
UVE Solutions analysed that due to fragmented communication and manual order processing both distributor and retailer’s business is adversely impacted.
Impact on Distributor’s Business – Lack of control was leading to 35% YOY increase in operational cost. In absence of order management and tracking system there was no clarity on order status. Logistics cost touched rocketed 20% of annual sales from 5% due to inaccurate order fulfilment and wrong dispatches. This was also creating conflict regarding order accounting between the distributor and retailer.
Impact on Retailer’s Business– A lot of time was spent in booking orders with various distributors. Managing orders became the most cumbersome task. Erroneous order fulfilment was causing product unavailability and it was leading to loss of customer trust and business opportunity. As retailers did not have any order history, they were also placing repeat orders in spite of spending considerable time in taking decision on products to be ordered.
Resolution
UVE team looked for the ways to bridge this gap and create a better connection between the distributors and retailers for hassle-free order processing. They were also exploring the possibility of WhatsApp communication like features to ensure quick adoption, better usability and easy penetration in Spain market.
The role of mobile application is to work like WhatsApp where retailer has access to distributors, their product range and prices. The app provided ease of placing the order by browsing the products, their price and checking stock. The retailer can also connect with the distributor’s sales rep in real time while placing the order. Even sales reps had the option to amend the cart to make it more lucrative for the retailer.
Resolution’s Results
UVE is successfully managing business of 1700+ distributors and 10000+ retailers
According to Jordi Camps, CTO at UVE Solutions - They achieved their annual target within just 6 months. Now they plan to scale up this business model to the next level.
Digital Transformation because of the mobile and ERP application:
- Flawless communication ecosystem between both the parties
- Custom offers for retailers based on performance and upsell and cross sell opportunity
- Informed and quick decision making for both distributor and retailers
- Efficient warehouse, sales reps and products management through ERP application
Client Testimonial
We were facing the most important product launch in the year, and we needed a technology and solution provider who could stand by our side and make our ideas come true as a real life application. Our objective was to get timely and quality output, while at the same time being flexible and working together with our internal team. We had previous smaller experiences with Systematix and were impressed on how they treat the project as if it was their own. Their quick response and focused approach made us decide to select them. Of course difficulties arose during the project, but we coped up with them successfully together. The final result is having great acceptance and success in the market and we plan on developing new features together.
Jordi Camps, CTO at UVE Solutions
I have been coordinating this project with Systematix from UVE and its pleasure working with them so far. Most importantly, they are very competent in the technical know-how and often bring new ideas. Anybody working with Systematix can vouch their hand holding approach even in the adverse situations. This is just a beginning of this project and we see long term engagement with Systematix.
Aleix Fargas, Project coordinator at UVE Solutions
