Trigent Software, Inc

As part of its digital transformation, a global organization focused on human rights and law enforcement switched to Salesforce to track its programs across 19 countries in real-time. The implementation involved a high level of customization and many complex data migration projects. Putting CX at the heart of our QA strategy, our Salesforce testing team helped rapidly maximize risk-based test coverage and expedite software releases.

Trigent’s experience in implementing purpose-built Salesforce solutions using pre-built accelerators, across industries is backed by a dedicated Salesforce Testing Practice led by certified professionals. Our forte lies in rapid test automation, end-to-end customer experience testing, and performance engineering.

NelsonHall recognizes Trigent in the NEAT for Quality Engineering (QE) Services report. In the Trigent NEAT-QE report, NelsonHall identifies continuous testing as Trigent’s strength that addresses the growing need in the Market. To help you to focus on what to test, build tests faster, and implement continuous testing at scale with interventions across all stages of the testing lifecycle, we leverage AI/ML-based testing frameworks and Intelligent Test Automation.

The client, a fleet management ISV, provides SaaS-based solutions to organizations that want to keep track, monitor, and regulate their fleet. The camera-driven solutions use video telematics to enable real-time remote tracking and monitoring of vehicles from a single screen.The client needed a cloud-enabled mobile and web solution that could enable 24/7 remote monitoring of the entire fleet which could help safeguard vehicles from any contingency.

Trigent’s more than two-decade experience in providing software solutions to the logistics industry enabled the development team to design a comprehensive cloud-based solution that:

• Customized solution catering to businesses with vehicular assets

• Better visibility into fleet operations

• Timely and optimal utilization of services

• Quick claim resolutions

With Robotic Process Automation (RPA), a leading dermatology healthcare provider with a network of 100+ clinics and dermatologists, simplified the data management process, eliminating clinical risks resulting from human error that allowed 2x more time with patients. 

Trigent’s team’s experience in Analytics with RPA powered us to deliver significant benefits to the client. Among them, the visibility of reports empowered C-level decision-makers to make strategic decisions and save costs.

• Automating 150+ actions for each clinic brought savings in time, resources and costs

• Visibility to C-level decision-makers, risk managers, clinic heads with time-based reports generated basis the most recent data

Trigent Software, a global technology services, and solutions company announced today that it has been recognized for its excellence in enterprise software by Zinnov, a leader in global management and strategy consulting.

In the Zinnov Zones 2020 report that assessed the engineering, research and development (ER&D) services of 60 companies globally, Trigent is featured for its maturity in execution and scalability in Enterprise Software. The recognition comes in wake of Trigent’s success in building software for Industry 4.0 that has enabled its customers to embrace their digital future.

Trigent is delighted to announce that it won the Best Agile Testing Project Award at the ‘North American Software Testing Awards 2020’. This recognition attests to Trigent’s quality processes and methodology, enabling Raptor Technologies to be the gold standard for school safety.

The NA Software Testing Award validates Trigent's Responsible Testing approach that combines effectively with the principles of the Agile manifesto. This unique approach enabled Raptor to scale its business rapidly and win market share.

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The client is a leading benefits administration and general insurance agency that offers a diverse portfolio of consumer-driven health plans, compliance services, and group benefits to employers of all sizes. 

The system underwent numerous customizations at a fast pace. To guarantee a great customer experience, the system had to be comprehensively tested for every change and required thorough regression testing. 

Trigent’s team strategized a test automation approach. Automated regression tests were done after each build, reducing test cycle time from a few days to a few hours.  

Upgrading a live, operational financial services system with real-time data is a complex task fraught with risks. One of the largest Managing General Agents (MGA) in the US, an intermediary between an insured and the insurance company, in partnership with Trigent’s QA & testing team, successfully rolled out a significant upgrade to its web application on the back of a robust Test Automation process.

The Trigent team ensured data integrity at every stage of the transition. With Test Automation, over 2000+ test cases across 60+ transaction screens were designed and executed resulting in 75% test coverage. As a result, the client benefitted with increased speed to market for new features by 50%. Also, focus more on testing of newly developed features without worrying about repetitive regression testing of existing features.

• Improved test coverage by 75% with Test Automation
• Accelerated release velocity as a result of expedited testing
• Increased speed to market for new features by 50%
• Over 2000+ test cases across 60+ transaction screens were designed and executed resulting in maximum test coverage.

The client, a premier Cloud Office Security provider, was looking to gain a critical business advantage in responding to new threats and vulnerabilities. The client’s encrypted email service addresses CMMC requirements for communication and storage of confidential user data & information. 

With Trigent’s test automation solution, the client tested their product suite’s resilience as early in the development process as possible. This helped them achieve 90% test coverage, reduce test execution time by 80% with distributed and parallel execution strategies, making agility and faster time-to-market the critical factors to success.

Automation is a critical driver for change in the Quality Assurance and Testing domain. Modern organizations are fast leveraging this technology lever and streamlining their testing processes with zero defects. Trigent has been instrumental in ensuring our clients adopt the best automation roadmap customized to their needs. The Client banked on Trigent’s expertise to adopt an automated suite that covered all the business process flows.

Trigent covered Functional testing, Regression testing, and other arrays of tests ranging from Installation, Compatibility, and successful automation. The Client achieved 80% automation of regression testing coverage with more features per release and a 95% reduction in test execution cycle time.

Updating a live, operational insurance application with real-time data is a complex, risky and challenging task. A leading InsurTech company, in collaboration with Trigent's QA and Testing teams, successfully rolled out a significant upgrade to its web application using Intelligent Test Automation.

Trigent's expertise in the insurance domain and QA testing processes equipped them to build an agile app development & testing process. This resulted in 85% automation of manual test cases with 4x faster time to market.

The client is a leading provider of the cloud-based transport management system. They introduced the industry’s first multimodal transportation management system (TMS) offering unlimited rating, booking, and tracking of Full Truck Load (TL), Less Than Truckload (LTL), and parcel freight. The multi-carrier transport model required multiple platforms across the partner network to function as one. Each carrier partner-operated different systems offered diverse web services and used different terms for the same attribute or parameter. The client had to architect a solution that integrated data into a single environment. Also, scale to support individual carrier partners and diverse customer business needs.

Trigent developed an end-to-end workflow from getting rate quotes, booking, cancelations, retrieving BOL, POD, invoice documents, transit time, and tracking shipment. Integrated 100+ logistics companies with different formats and requirements on a single platform. Designed and developed custom APIs for the client TMS (over 250 till date). Trigent built a test automation strategy that covered the key business process flows, user experience, technology integrations, and performance. 

Our solution helped the client to rapidly grow their customer database in a short span of time. The company successfully added over 200 new customers in less than 5 months. Our QA framework with a streamlined QA process ensured timely and high-quality delivery.

The client is one of the fast-growing EdTech companies that provide cloud-based web filtering and parental control applications that work across schools and homes. They currently provide safety for over 10 million students in more than 15,000 schools, monitoring 5 billion + online activities. 

Their next-gen flagship product uses AI to process student activities across emails, searches, social media activity, and apps. They needed a QA & Testing partner who had an in-depth understanding of the education sector.  

Trigent’s innovative solution required the team to do research and study the behavioral patterns of a K-12 student. 

This digitally transformed cloud-based trucking intelligence company provides solutions to help fleets improve safety and compliance while reducing costs. The platform is used by 2000+ truckload, LTL, private, and energy services fleets in the U.S & Canada, including several Fortune 500 companies.

To match the clients’ specific product testing requirements, Trigent developed a purpose-built test lab environment. Trigent provided end-to-end testing solutions ranging from Installation Testing, Functional Testing, Regression Testing, Disaster Recovery, and Database testing on an ongoing basis. 

Powered by its Next-Gen consumer digital health platform, the client enables users to access the best available care options available as per their employers’ insurance cover. The HIPAA-compliant platform encourages consumers to take control of their health. It gives consumers the support and tools they need to manage their health and well-being better.

The client wanted to launch a new platform that provided a unified view on the web and mobile.

Trigent set up a purpose-built QA ODC with domain and functional experts, aligned to the 4 service offerings (care, wellness, coach, and reward program) and with the unified platform. 

 An industry-leading Project Information Management (PIM) software streamlines communication, manages files and simplifies construction administration. Their software is used by over 122,000 users in more than 1,200 firms across the world. 

Quality testing for a new version or for feature release in the Project Management software requires that it should be tested across all permutations and combinations of the release with the 3rd party software. 

Trigent drew up a detailed compatibility matrix for the different versions of the software, the 3rd party products that are supported, its versions, and associated constraints or limitations were created. 

The client, a real estate investment trust (REIT) headquartered in N.Y. is one of North America’s publicly traded owners and operators of open-air, grocery-anchored shopping centers, and mixed-use assets. The company owns over 400 shopping centers and mixed-use assets comprising 70 million square feet of gross leasable space primarily concentrated in the USA’s top major metropolitan markets. 

The client had a legacy solution that was the backbone of its core business operations. The existing setup was unable to meet the projected growth in the business & users. The legacy solution was using outdated protocols, presented many security risks. 

After a thorough assessment of the client’s infrastructure, the team designed an effective migration strategy, that rehosted (lift-and-shift) most applications, with a few carefully re-architected applications.

An ISV offering real-time remote monitoring geo-enabled school bus management system. School administrators face a major responsibility for ensuring convenient and secure commutes for students. They are accountable to parents who expect the school bus system to work glitch-free. While parents and administrators supervise the school and home environments, it is not the same when students are on their way to school. It is this need that prompted the client to think of a comprehensive solution that was cost-effective and convenient to use for school administrators and provided the much-needed assurance parents were expecting.

The client is a leading medical genetics information company, with revenues of over $200m, with a mission to bring genetic information into routine medical practice to improve the quality of healthcare. They specialize in genetic diagnostics for hereditary disorders and provide affordable & accessible genetic testing to both patients & providers. 

As the business grew, they put added emphasis on customer experience, and this required the applications to work at optimum levels without interruptions during business hours. The individual applications underwent continuous improvements at a fast pace. As the volume of patients & data increased, customer experience could not be compromised, and the entire service had to be comprehensively tested for every change. To meet this goal, the client needed agile processes, improved test execution velocity, and high-quality releases.

Trigent identified the workflow of all the applications - covering the vital business process flows, user experience, technology integrations, and performance.  To support the geographically distributed development teams, Trigent QA operated in multiple shifts covering about 18 hours a day, resulting in reduced feedback cycles and increased sprint velocity. The testing covered complex rules and data validation across applications, also ensured that the applications supported multiple versions of operating systems and browsers. Test automation became synonymous with exploratory testing complementing the increasing levels of automation to achieve high functional coverage within a short time. In a minimal time of around 2 hours, 600+ automated test scripts were executed.

An ISV, founded in 1929, provides a suite of products for legal/litigation support to more than 150,000 legal professionals, with several thousand visiting the site daily. They offer web-based software, mobile products, and legal directories to process servers, court services, staffing, and couriers.

The customers use the client’s services to gain data-driven insights and relevant legal citations and precedents to build a comprehensive story of each case. The client wished to preempt the possibility of service downtime and inferior customer experience. Also, wanted to reduce operational costs and the total cost of ownership. Read the case study.

The client is a leading provider of a SaaS platform for insurance procurement and management. Their platform supports sales, quoting & enrollment, plan administration, billing & collection, and advanced analytics. 

The client serves several of the nation's top insurance providers and adds new carriers every quarter to their platform. Supporting multiple group and voluntary benefits programs from these carriers increased the complexity manifold. The client had an aggressive timeline to release new functionalities and support new carriers. The testing had to cover complex rules and data validation across multiple carriers and insurance programs. Due to aggressive release schedules and sprint timelines, testing was compromised, which led to incomplete testing and cost overruns.

Trigent built a test automation strategy covering the key business process flows, user experience, technology integrations, and performance. As part of the strategy, the team focused on improving the test coverage through effective data selection mechanisms and combinatorial optimization. Trigent set up a CI/CD pipeline that allowed test suites to run quickly, and parallelly across multiple environments. The team adopted continuous, left-shifted testing, for both functional & non-functional needs. More than 300 business flows were validated through automated scripts and reduced the release testing schedule from 2 days to 1 hour.

A 20+-year-old asset-based third-party logistics provider (3PL) providing both brokerage & freight management and asset-based services of dry van, refrigerated, and dedicated/private fleets. They manage over 85,000 shipments for more than 600 customers from various industries using multimodal transportation. With multiple office locations in the US, the client serves customers in the United States, Canada, and Mexico. 

The client had procured several off-the-shelf systems to run their business, which contained large volumes of transactional data, and operational reports. Data retrieval was done manually, which led to costly errors. Data silos and unverified data created inaccurate insights. Organizationally, without having a single unified view of business, the client did not have an insight into their operations and was unable to transform their business. 

Trigent suggested a scalable, comprehensive, and robust business intelligence solution that helped the client to derive consolidated analysis as well as intelligence by accessing data scattered across different data sources. The application - provides a centralized view of the business data, enabling the client to make better strategic decisions and increase their sales.

The client is one of the largest independent, full-service investment consulting firms servicing 300+ retainer relationships, representing assets of $1.5 trillion with approximately $65 billion in alternative assets. 

They relied on a legacy portal, which took more lead time to design customized investment portfolios. Manual data entry led to errors, and lack of data integrity, data integration processes were long-winded — all these resulting in poor customer experience and regulatory non-compliance.

Trigent developed a user-friendly, intelligent portal that enabled customers to find the investment manager of choice. Manual tasks and workflows were automated, reducing the time to build customized investment portfolios, reducing errors and improving regulatory compliance. The portal helped the investment manager respond faster to the customer, resulting in an increase in the customer base within six months.

A healthcare IT services company with cloud-based software products that help health organizations and individual patients to communicate, collaborate, and facilitate remote consultation.

The existing system had challenges with data integration, patient privacy and security, and patient data management. The system could not capture or interpret data, which led to medical errors, reduced quality of patient experience and care.

Trigent developed a state-of-the-art HIPAA & HL7 compliant, integrated patient SaaS-based communication platform. The platform enhances patient-provider communication with secure messaging. Provided DICOM image management, reduced effort, and errors with modality worklist. It also supports a scalable digital Picture Archiving Communication System (PACS). The platform improved care coordination by providing the right amount of healthcare providers and patients. It enhanced the clinical workflows by providing a real-time consolidated view of patient information resulting in improved patient engagement, and quality of care.

The number one brewer in Europe and one of the largest by volume in the world is backed by a large sales force responsible for bringing in the revenue and growing the business across the globe. The geographically dispersed sales team needed a single integrated workspace that can be accessed from desktop and mobile apps. Trigent built Office 365 based robust platform with a simple UI, easy navigation, and secure environment.

The portal has since become integral to the sales function and on a broader level to the business owners, providing them with a dashboard view of sales performance.

This single integrated portal now offers seamless collaboration and communication for the entire sales operations of this company. 

Adosar, a NY-based company provides a complete range of architectural services to global customers.

This company wanted a comprehensive design-through occupancy project management solution to help customers to manage project information and to collaborate seamlessly with their consultants, contractors, and suppliers.

Trigent conceptualized, architected, and developed a highly intuitive, scalable and interactive, web-enabled project management platform. This has helped to reduce transactional lead time, project maintenance and operational costs, and is a one-stop solution for design-to-construction projects

The client is a global trading company spread across 63 countries with 120 offices, focused on domestic trading, import/export, and overseas trading of various products.

This company’s operations were impaired by information silos and a large volume of unstructured manual data. The cost of managing the non-electronic data and the time involved in operational activities was resulting in escalating costs, lower productivity, and wasted person-hours.

Trigent automated workflows for manual and offline data management.  The well-designed SharePoint workflow reduced manual work, increasing operational efficiency, and cost savings by over 50%.

This leader in integrated school safety technologies is trusted to protect over 23,000 K-12 schools nationwide. Their visitor management software is updated 24/7, with national records of registered sex offenders. A simple lapse in updating of records would result in inaccurate management of visitor records by trusted schools and partner institutions and potentially jeopardize the safety of students, faculty, and staff.

Trigent’s experienced engineers with in-depth knowledge of the education segment advised an automated data retrieval and management process. The system ensured that all registered schools, at daybreak, would have the updated list of offenders to manage their visitors and ensure the safety of students, faculty, and staff. The system continues to have 100% accuracy since Trigent’s intervention.

This company is the second-largest group of healthcare attorneys in the U.S. It is viewed as a dynamic, forward-thinking law firm by its clientele ranging from large publicly traded entities to early-stage startups. This law firm’s strength lies in its counsel’s ability to deliver on-target results to meet the needs of today’s healthcare laws and regulations.

To manage customer queries, the attorneys rely on their existing application to learn, share and collaborate. However, the legacy system with its complex workflow was a bottleneck hindering knowledge sharing.

Trigent’s SharePoint experts developed a slick portal, with attractive branding, enhanced security, and easy search options. The company lives up to its reputation as the go-to company for healthcare clientele for all matters related to regulatory and legal requirements

This American holding company is a leading manufacturer of commercial trucks, buses, defense vehicles, and engines shares an ongoing 16+ years’ relationship with Trigent.

For a new requirement, Trigent devised a novel method to rapidly analyze issues, and try out `what if' scenarios to resolve the problems in their mission-critical enterprise software.

The mirror configuration test system (TriCon) deployed in an

 AWS Virtual Private Cloud (VPC) identifies and helps resolve issues, without affecting the client's official deployment and production systems.

Exceptional service through smart problem solving, collaborative development, cheaper operations by using cloud resources, and improved business metrics are the highlights of this project. Read more

Undertone, a digital advertising company that sits at the intersection of media, creative and technology had grown into a large global advertising agency. They wanted a cloud-based information management platform for seamless communication, and collaboration across geographies at reduced operational costs. Trigent’s Microsoft certified consultants designed a robust information architecture for cloud implementation - a global intranet, linking users from eight different North American locations. The new, visually appealing intranet with awesome UI could be maintained by information workers and content authors. It resonated exceedingly well with internal customers.

This fleet management company wanted a solution that would make the school bus-riding experience safer, efficient and convenient for parents & students, and improve operational efficiency. Trigent built a cloud-based web/mobile unified technology solution that can be used by all stakeholders.

The application helped the client’s business to grow from 2 to 15 districts, negated cellular data usage costs, and cemented its leadership position in the fleet management sector. With the applications, WhereTheBus can easily track vehicle movement, and driver login/logout information, increasing accountability.

This California-based, industry’s fastest growing genetic information company has brought comprehensive genetic data into mainstream medical practice to improve the quality of healthcare for billions of people. To reduce 'cost of goods sold' per test, increase content (genes) & volume, and improve reimbursement, the company’s existing complex technology platform was replaced with a user-friendly system. A robust testing framework with validation checkpoints ensured stable and reliable functionality, and enhanced user experience.

The customer, one of the oldest multinationals in the world, owning over 400 brands in 190 countries, planned a brand-building initiative of a mobile application with promotional videos and social content that would incentivize and reward viewers. Prior to the launch, Trigent tested the application, and ensured that it was optimized for the best user experience, defect-free and high performing. Our engineers suggested various improvements that increased customer stickiness.

This insurance and financial products company covering diverse markets in 49 states, the District of Columbia and Puerto Rico required a robust online presence. Trigent's SharePoint experts analyzed the existing extranet site and offered SharePoint assessment & advisory, implementation, and mobile application development services. The platform provided users with a real-time view of their request, and reduced the number of follow up queries, resulting in increased customer satisfaction. Presence on Apple and Google Play store facilitated quick user adoption increasing the number of prospects.

This New York based leading global provider of investor communications and technology-driven solutions has a flagship sales, education and client communication tool. The solution allows financial advisors to deliver, thousands of articles, illustrations, interactive calculators, and videos to their clients. Trigent’s multi-tier architecture, empowered judicious use of push notifications increasing user engagement. The final bug-free, secure, scalable, and responsive application, offered a cost savings of 35-45 percent for the client.