Please introduce your company and give a brief about your role within the organization.
Unit Space is a software development service provider specializing in Web development, mobile apps development, and Blockchain solutions. We focus on custom Software&Mobile development. We have a full-cycle team In-house and always keep the best service and support for our clients and partners.
Personally, I am the CEO of the company.
What is the story behind starting this company?
It started 4 months before we open a company. A few of my friends ask me to develop a website for their companies, and after I realize that I can change this world by helping other companies with their development needs. During these 4 years, we grew up to 120 developers + 25 non-technical people and going above and beyond.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We provide full-cycle in-house project development services. Starting from the business analysis phase both product and tech, going to complete UX and UI part of the design, both, Front&Backend development, manual QA and automation, if needed, and Further support. We have all people in-house. Business analysts, UX/UI designers, frontend and backend developers, DevOps, Manual, and automation QAs.
In case the client needs additional services like PPC, crowed marketing, inbound or outbound marketing, or SEO services we have a number of vendors whom we can recommend.
How does your company differentiate itself from the competition?
It’s all about our team members, their experience, personalities, and attitude. Our PM team has product development and business development expertise in different industries and was involved in the development of startups from the ground up as well as the development of the systems for enterprises. From the very beginning, we ask tones of questions about the idea and the application value, and based on the answers from the customers can provide suggestions on the MVP and the product features itself. We always start from the discovery phase and moving forward to the final tech specification for the whole project and its future, not only MVP.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Our main niche focus is Real Estate, E-commerce, and Banking applications also Logistics apps, SaaS, and custom CRM/CMS systems (they are both web and mobile).
Please share some of the services that you offer for which clients approach you the most for?
As I said above – we offer absolutely full cycle of project development. Besides that, we can offer one dedicated developer or a full dedicated team that will work under the client’s management.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
91% of all our clients are coming back to Unit Space after a new round or with a new project.
Depends on the project and customer’s situation we put as much attention as we only can for each customer. But we’re always asking a lot of questions to understand the full picture.
What kind of support system do you offer to your clients for catering to their queries and issues?
First of all, we have free support sometimes (2weeks – 2month) after the release. Regarding support - We discuss with each client personally which team and how many hours should support the project.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Usually, we work with Time & Material, Monthly cost, Fixed price, or Cost+ models.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
You never know how the collaboration can be. Right now our minimal budget is 5.000USD, but sometimes it can be less as clients want to see our process and quality on some really small things and after we proceed to a big projects.
What is the price range (min and max) of the projects that you catered to in 2020?
The minimal project which Unit Space had in 2020 was 7k USD. The maximum project amount was 600.000.USD. Also 70% of the name I can’t say, unfortunately, but there are few really BIG names.
Where do you see your company in the next 10 years?
We are still growing so I can only make a plans to be in the TOP-100 planet outsourcing companies. But the main thing which I really want – I want that Unit Space will keep the same high-level quality standard in all directions(Employees, customers, projects, etc.) which we have right now.