Westshorebpo Pvt Ltd

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We outdo outsourcing. We care about your business

In order to build long-term relationships, WestShoreBPO presents itself as a brand-new venture. WestShoreBPO Pvt Ltd was established to address the increasing demand for high-quality, low-cost business process outsourcing services in Bangalore.

Seeing the need to provide UK, USA, and Australia-based companies with call center, service management, and back office solutions, WestShoreBPO was created.

WestShoreBpo‘s vision is to become the largest and most recognized Contact center service provider in Bangalore for small-to-medium sized enterprises, entrepreneurs and professionals.

India

NO 3&4, Thimmaiah Enclave, 2nd Floor 10th Cross, 80 Feet Ring Rd, Mariyappana Palya, Gnana Bharathi, Bengaluru, Karnataka 560056

9886541727

Service Focus

Focus of BPO Services

Customer Service - 20%
Technical Support - 20%
Back Office Services - 10%
Chat Services - 20%
Email Support - 10%
Call Center Services - 20%
Inbound - 100%

Industry Focus

Telecommunication - 30%
Utilities - 30%
Business Services - 10%
Financial & Payments - 10%
Healthcare & Medical - 10%
E-commerce - 10%

Client Focus

100% Small Business

Review Analytics of Westshorebpo Pvt Ltd

8
Total Reviews

5.0/5
Overall Rating

0
Recent Reviews

What Users Say

The agents are really interested in helping us find answers to the uncommon problems that arise with our consumers, and they have a very good response rate.

Advantage Storage , CEO at Advantage Storage

I've had ten years of experience working with the Westshore Bpo Pvt Ltd staff, thus their services are effective.

Bart Goedermans , CTO at Uplace

With every caller, Westshore Bpo Pvt Ltd has been professional and has regularly arranged appointments. Most callers are unaware that they are speaking with a virtual assistant.

Joshua Keys , CTO at RiskScout

flawless. They have an extensive platform that makes connecting with our VA very simple.

Francisco Valencia , Co-Founder & CTO at Andes STR

We observed a 15% decrease in costs, a 25% boost in satisfaction ratings, a 30% reduction in response times, and a 20% drop in unresolved complaints.

Bowden Kelly , CTO at Nutiliti

What Users Like The Most

What particularly impressed us was their rapid service scaling, cutting edge technology, and in-depth knowledge of the sector.
What I enjoy the most is that, until I mention it, none of my clients even know they are a virtual business. That they handle my clients so well is fantastic.
Their expertise and promptness are excellent.

What Users Like The Least

None at the moment
My main grievance was that there was no dashboard; however, they have since built one so that I can view my statistics.
Sometimes there are communication problems, but we contribute to that by not being clear about what we require.

Detailed Reviews of Westshorebpo Pvt Ltd

5.0 8 Reviews

Advantage Storage, CEO at Advantage Storage

Posted 7 months ago

The agents are really interested in helping us find answers to the uncommon problems that arise with our consumers, and they have a very good response rate.

We are pleased with the assistance they provide to clients who are still getting used to placing orders online.

What was the project name that you have worked with Westshorebpo Pvt Ltd?

Enhancing Customer Experience in the Bulgarian Market

What service was provided as part of the project?

BPO Services

Describe your project in brief

We are pleased with the assistance they provide to clients who are still getting used to placing orders online.

What is it about the company that you appreciate the most?

As a squad, they are incredibly structured.

What was it about the company that you didn't like which they should do better?

We are happy working together with them.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Completed
Retail

Bart Goedermans, CTO at Uplace

Posted 7 months ago

I've had ten years of experience working with the Westshore Bpo Pvt Ltd staff, thus their services are effective.

Data entry into numerous systems, document preparation and uploading, typing, Excel projects, and other sporadic administrative work are all provided by Westshore Bpo Pvt Ltd. They will set up new contacts, enter new closings and listings, and oversee the uploading of all documents. We are still involved.

What was the project name that you have worked with Westshorebpo Pvt Ltd?

Efficient Data Input Solutions for Real Estate

What service was provided as part of the project?

BPO Services

Describe your project in brief

My main demand was for data input services.

What is it about the company that you appreciate the most?

Their expertise and promptness are excellent.

What was it about the company that you didn't like which they should do better?

Sometimes there are communication problems, but we contribute to that by not being clear about what we require.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$50001 to $200000
Completed
Real Estate

Joshua Keys, CTO at RiskScout

Posted 7 months ago

With every caller, Westshore Bpo Pvt Ltd has been professional and has regularly arranged appointments. Most callers are unaware that they are speaking with a virtual assistant.

My working hours, as well as the evenings and weekends, are covered. When I need them to, Westshore Bpo Pvt Ltd makes outgoing calls in addition to scheduling appointments and returning calls. They also screen out sales calls, which is really useful because it keeps me from neglecting other critical tasks. This is particularly crucial as, even when I am unable to answer the phone, I am still gaining business.

What was the project name that you have worked with Westshorebpo Pvt Ltd?

Constant Call Assurance for Financial Services

What service was provided as part of the project?

BPO Services

Describe your project in brief

Making sure my phone was answered constantly was my main priority.

What is it about the company that you appreciate the most?

What I enjoy the most is that, until I mention it, none of my clients even know they are a virtual business. That they handle my clients so well is fantastic.

What was it about the company that you didn't like which they should do better?

My main grievance was that there was no dashboard; however, they have since built one so that I can view my statistics.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$50001 to $200000
Completed
Financial & Payments

Francisco Valencia, Co-Founder & CTO at Andes STR

Posted 7 months ago

flawless. They have an extensive platform that makes connecting with our VA very simple.

We were aware that we needed to hire outside assistance. Over the years, we had tried a few different approaches to find the ideal virtual assistant for our needs, but nothing had ever seemed to suit. We knew that Wing was the company we should choose after talking with the staff and finding out more about their workflow. From the beginning, they seemed like a perfect fit.

What was the project name that you have worked with Westshorebpo Pvt Ltd?

Digital Marketing Assistant for Real Estate Firm

What service was provided as part of the project?

Digital Marketing

Describe your project in brief

To assist with our continuing digital marketing initiatives for a range of apartment and condominium buildings, we engaged Westshorebpo Pvt Ltd. Our objective was to free up more bandwidth for our team to concentrate on larger-scale initiatives and projects by assigning more of the routine reporting responsibilities to an outside party.

What is it about the company that you appreciate the most?

Their experienced VAs and their committed support for marketing.

What was it about the company that you didn't like which they should do better?

Every facet of selecting my Wing VA has left me quite happy.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$50001 to $200000
Completed
Real Estate

Bowden Kelly, CTO at Nutiliti

Posted 7 months ago

We observed a 15% decrease in costs, a 25% boost in satisfaction ratings, a 30% reduction in response times, and a 20% drop in unresolved complaints.

Westshorebpo effectively handled peak contact numbers by offering 24/7 help, a CRM system, performance reports, and a dedicated team to handle customer service, technical support, and billing concerns.

What was the project name that you have worked with Westshorebpo Pvt Ltd?

BPO service for utilities industry

What service was provided as part of the project?

BPO Services

Describe your project in brief

To improve customer satisfaction, expedite response times, and increase the effectiveness of our utilities division's inquiry and complaint handling, we engaged Westshorebpo Pvt Ltd.

What is it about the company that you appreciate the most?

What particularly impressed us was their rapid service scaling, cutting edge technology, and in-depth knowledge of the sector.

What was it about the company that you didn't like which they should do better?

None at the moment

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Completed
Utilities

Stanley Hughey, CTO and SVP at Infrastructure Networks

Posted 7 months ago

In order to overcome the difficulties associated with call center services and integrate them into our core business processes, we partnered with Westshorebpo Pvt Ltd.

From a task management perspective, our regular communication with Westshorebpo Pvt Ltd via Skype or phone conversations is enhanced by employing monthly events and conferences, demonstrating their commitment to maintaining clear and effective cooperation.

What was the project name that you have worked with Westshorebpo Pvt Ltd?

Call Center Services for Telecommunications Firm

What service was provided as part of the project?

BPO Services

Describe your project in brief

The ability of Westshorebpo Pvt Ltd to satisfy Key Performance Indicators and exhibit a strong level of professionalism were what most impressed us. This not only showed their dedication to quality work but also gave customers confidence in their services' dependability. call center, equipped with their own scripts and skilled communication skills to serve a wide range of customers. Notably, they provided assistance around-the-clock, ensuring a constant and uninterrupted service.

What is it about the company that you appreciate the most?

What was it about the company that you didn't like which they should do better?

The best of their work continued to serve as evidence of their tenacity and skill in fulfilling their role as a reputable name center supplier business.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Completed
Telecommunication

John Brett, CEO at Delta-X Research

Posted 7 months ago

IT has been a great experience working with them.

As part of the project, The Production Department, one of my other businesses, provided Westshorebpo Pvt Ltd with professionally created auto-attendant messages in Wave (.wav) format. It was an easy process.

What service was provided as part of the project?

BPO Services

Describe your project in brief

We required call routing, voicemail, and auto-attendant call capturing.

What is it about the company that you appreciate the most?

It was an extremely successful method. Callers may leave messages at any time of day, and I never missed a call.

What was it about the company that you didn't like which they should do better?

None

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Utilities

Francisco Valencia, Co-Founder & CTO at Andes STR

Posted 7 months ago

lead generation and business Boosting

They communicate well with each other. They offer a fantastic service, even though it takes some time to train and get resources up to our requirements. We usually connect with everyone via Skype.

What was the project name that you have worked with Westshorebpo Pvt Ltd?

BPO services for Real estate firm

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our primary objective was to boost our lead generation and business. Our goal was to develop and flourish while keeping costs down.

What is it about the company that you appreciate the most?

The most amazing thing is how well-managed they are. They have everything under control. Sean (COO) will take care of things if someone isn't feeling well. They are also incredibly understanding. They put in a lot of effort and have a strong work ethic. They're prepared to exert the necessary effort. Once they have received training and guidance, they become highly useful employees.

What was it about the company that you didn't like which they should do better?

Whenever I have a problem, they promptly resolve it and are cooperative.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Completed
Real Estate

Client Portfolio of Westshorebpo Pvt Ltd

Project Industry

E-commerce - 50.0%
Telecommunication - 50.0%

Major Industry Focus

E-commerce

Project Cost

Not Disclosed - 100.0%

Common Project Cost

Not Disclosed

Project Timeline

Not Disclosed - 100.0%

Project Timeline

Not Disclosed

Clients: 3

Market Central
ADT
Technical support

Portfolios: 2

How Westshorebpo Helped MarketCentral Grow

Introduction:

MarketCentral is a fast-growing e-commerce platform that connects buyers and sellers in the global marketplace. Founded in 2015, the company had experienced steady growth but was facing significant challenges in scaling its operations, managing customer support, and streamlining its back-office processes. In 2020, MarketCentral sought the assistance of Westshorebpo, a renowned business process outsourcing (BPO) provider, to help them overcome these obstacles and achieve substantial growth.

Challenges:

Rapid Growth: MarketCentral’s exponential growth had strained its resources, making it challenging to provide efficient customer support and manage the increasing number of sellers and buyers on its platform.

Customer Support: The company struggled to maintain a high level of customer support, leading to a growing backlog of inquiries and complaints.
Back-Office Processes: Manual and time-consuming back-office tasks, such as data entry, order processing, and inventory management, were hindering the company’s ability to scale.

Solution:

MarketCentral decided to partner with Westshorebpo to address these challenges and lay the foundation for sustainable growth. Westshorebpo proposed a comprehensive solution:

Customer Support Outsourcing: Westshorebpo established a dedicated customer support team that provided 24/7 assistance to MarketCentral’s global customer base. This team was trained in MarketCentral’s brand voice and product knowledge to ensure a seamless customer experience.

Back-Office Automation: Westshorebpo implemented automation tools to streamline MarketCentral’s back-office processes. This included automating data entry, order processing, and inventory management, reducing errors and processing times.

Scalability: Westshorebpo offered a flexible staffing model, allowing MarketCentral to scale its operations up or down as needed to meet demand. This ensured that the company could handle fluctuations in customer inquiries and order volumes.

Quality Control: Westshorebpo established rigorous quality control measures, including regular performance reviews, to maintain high standards of customer support and back-office operations.

Results:

The partnership between MarketCentral and Westshorebpo delivered substantial results:

Improved Customer Satisfaction: With 24/7 customer support, MarketCentral saw a significant improvement in customer satisfaction scores. Response times were reduced, and issues were resolved more efficiently.

Increased Efficiency: Back-office automation resulted in a 30% reduction in processing times and a 20% decrease in errors, allowing MarketCentral to process more orders and manage inventory more effectively.

Scalable Operations: MarketCentral could now scale its operations seamlessly during peak seasons and handle increased order volumes without disruptions.

Cost Savings: Outsourcing customer support and automating back-office processes led to substantial cost savings for MarketCentral.

Focus on Core Competencies: With Westshorebpo handling customer support and back-office tasks, MarketCentral’s internal teams could focus on strategic growth initiatives and product development.

Conclusion:

The partnership between MarketCentral and Westshorebpo has been instrumental in driving the company’s growth. By outsourcing customer support and automating back-office processes, MarketCentral not only improved operational efficiency but also enhanced customer satisfaction. With the support of Westshorebpo, MarketCentral continues to thrive in the competitive e-commerce landscape, achieving its growth objectives and positioning itself for long-term success. This case study demonstrates how strategic outsourcing and process optimization can be key drivers of growth for businesses facing scalability challenges.

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How Westshorebpo Helped Bluetone Telecom from the USA Grow

Introduction:

Bluetone Telecom, a telecommunications company based in the United States, faced numerous challenges in expanding its operations and improving customer service. To overcome these obstacles, Bluetone Telecom partnered with Westshorebpo, a renowned business process outsourcing (BPO) provider. This case study explores how Westshorebpo’s services played a pivotal role in Bluetone Telecom’s growth and success.

Background:

Bluetone Telecom had been in the telecommunications industry for over a decade, providing a wide range of services such as internet, phone, and television. Despite its extensive experience, the company encountered several challenges:

1. Customer Service Issues: Bluetone Telecom struggled to meet customer service demands, leading to increased customer complaints and churn.

2. Limited Resources: The company’s internal resources were stretched thin, hindering its ability to expand and improve services.

3. Operational Inefficiencies: Bluetone Telecom faced operational bottlenecks, affecting its overall efficiency and competitiveness.

The Solution: Westshorebpo’s BPO Services

Bluetone Telecom decided to partner with Westshorebpo to address these challenges and unlock its growth potential. Westshorebpo offered a comprehensive suite of BPO services tailored to meet Bluetone Telecom’s specific needs.

Key Services Provided by Westshorebpo:

1. Customer Support: Westshorebpo set up a dedicated customer support team to handle inquiries, resolve issues, and improve overall customer satisfaction.

2. Technical Support: The BPO provider provided technical support services, ensuring that customers had assistance with any technical issues promptly.

3. Back-Office Operations: Westshorebpo optimized Bluetone Telecom’s back-office processes, reducing operational costs and enhancing efficiency.

4. Market Research: The BPO provider conducted market research to identify opportunities for expansion and product improvement.

Results:

The collaboration between Bluetone Telecom and Westshorebpo yielded significant results, transforming the company’s operations and growth trajectory:

1. Improved Customer Satisfaction: With a dedicated customer support team in place, customer satisfaction levels increased, resulting in reduced churn rates and higher retention.

2. Operational Efficiency: Westshorebpo’s optimization of back-office operations led to cost savings and increased overall efficiency.

3. Market Expansion: Through market research and analysis, Bluetone Telecom identified underserved areas, allowing the company to expand its services to new regions successfully.

4. Increased Revenue: Enhanced customer satisfaction, operational efficiency, and market expansion contributed to a noticeable increase in revenue for Bluetone Telecom.

Conclusion:

The partnership between Bluetone Telecom and Westshorebpo proved to be a strategic move that enabled the telecommunications company to overcome its challenges and thrive in a competitive industry. With improved customer service, operational efficiency, and a broader market reach, Bluetone Telecom successfully grew its business and achieved sustainable growth.

This case study illustrates the positive impact of outsourcing critical functions to an experienced BPO provider like Westshorebpo, demonstrating how such partnerships can help businesses overcome obstacles and achieve their growth objectives.

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