Please introduce your company and give a brief about your role within the organization.
I’m Vlad Kytainyk and I’m a serial entrepreneur. Whales Venture it’s not the first but still the most innovative and extraordinary business I’ve ever established. After working in dozens of businesses in different roles for almost 15 years, I’ve seen the problems of businesses at different levels: sales, marketing, production, warehousing, project management, personnel management, hiring, auditing, all you can imagine, probably, excepting the service industries and catering - I have been researched along and across.
What is the story behind starting this company?
The idea of Whales Venture was born as a boutique agency that will help good companies become great, through unique experiences in marketing, lead generation, business automation, sales, project management, and engineering solutions.
What are your company’s business model – in-house team or third party vendors/ outsourcing?
I’d rather say that we’re an outsourcing company with the spirit of an in-house team. By telling this I mean that we understand the customers’ pain points and giving concepts and visions first of all, and then executing each and every task just like the in-house team with no difference in attitude or quality.
How does your company differentiate itself from the competition?
We run the extra mile when delivering a service. It's about assembling a team of personalities and specialists who have identical business mentality and devotion, and who consider a client’s business as their own business. Let’s say the client asks for help with the SEO, firstly we analyze the marketing overall, examine all the marketing activities, and only then we can suggest if this particular client needs SEO, or maybe PPC, in this case, will work better, etc.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Generally, our clients are IT, fintech, healthcare & fitness, retail, media so on. The industries highly depend on services we offer - for example, health companies often interested in SEO and organic marketing, fintech frequently seeking for PPC, media querying for SMM, etc.
Please share some of the services that you offer for which clients approach you the most?
I would say that the majority of our case studies make up email marketing and SEO in equal parts however we have a number of clients who are looking for content marketing brand development and then for the actual product development.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
For every project we manage, we have a PM who in charge of customer “happiness” and they do their work excellently. I often joke that our clients more often call our PMs for birthday congratulations than their own children. I tend to believe our customers admire our work. Actually, 30% of our clients reach us based on recommendations, so I believe it’s a perfect sample of our customer satisfaction.
What kind of support system do you offer to your clients for catering to their queries and issues?
For all queries and issues, we use slack for split-second decisions, Hangouts and Google Meet for strategic discussion, and personal meetings when we deal with kinda a grand vision.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We’re pretty open to different kinds of cooperation: Pay for Milestone, Dedicated team, or Fixed Cost. However, our favorite one is the Dedicated Team that guaranteed 100% integration of remote guys into your process.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
There are a lot of cool startups who came to us with a little budget and promising products - we like so. The budget is not the only factor we consider before starting the project.
What is the price range (min and max) of the projects that you catered to in 2020?
As far as we have pretty broad expertise our price variety could be measured at thousands of dollars. But I’m sure Whales Ventures isn’t about the cost of the project. The only dimension is the value we bring to the project.
Where do you see your company in the next 10 years?
You would want to buy our stocks. :-)