Your Phones Covered

We started Your Phones Covered after realising that Australian Small and Medium Businesses needed a service that was more than a voicemail or a message service or worse an annoying “self-service” auto attendant (which usually ended up in leaving a voicemail). Our research showed callers wanted to speak to someone who could help them with their enquiry and that the companies being called wanted to offer a better experience to callers without the extra costs and headaches of employing more people. Voicemail and Auto Attendants (IVRs) were supposed to fix these issues, all they seemed to have done was to annoy the caller and create more work for the person being called.

So in 2010 we started the business on a pretty tight budget, no investors, no shark tank! We built the first version of our technology. We built a website for advertising. We hired one receptionist. We hoped!

From day one people took us up on our offer of a two-week free trial and most became clients after that, many still are. We started to grow, sometimes not as quick as we wanted, sometimes too fast! As our client base grew we hired more receptionists and wrote better software to run the business.

Today we have grown to an awesome team of receptionists who deliver great results to our many clients using the software we have written. As we continue to grow, we continue to invest in our people and our technology to fix any problems that occur. And we don’t plan on stopping there.