Please introduce your company and give a brief about your role within the organization.
Zovo Team Ltd. Is a leading Business development brand in Bangladesh. We work for entrepreneurs, digital businesses, start-ups, and SMEs. Our working process is to improve business development from starting a business journey. As a founder & CEO of these brands, my role is to maintain all the sections of our team. Like: Business consultant, Business Development, Business mentorship, and others.
What is the story behind starting this company?
Well. It’s maybe not interesting to anyone but I think it is one of my life-changing steps of mine. The journey of Zovo Team Ltd. started in 2018 (unofficially). We work for gathering a lot of Graphic Designers who searching for good opportunities in the Digital Business industry. We also find out that, there is no specific team in Bangladesh, that connect Freelancers and Client outside the International market. As a Graphic designer, am the only expert in creating graphic design-related contests for clients so I am fully early stage of the Digital Business world. Even, I don’t know that a Facebook page is too important to representing your brand perfectly. Besides, we are trying to improve more and more, eventually, we added Content writing services, web development, branding, etc. After 6 or maybe 8 months, we started to promote our services through our Business page. On the other hand, in 2019, we realized not only providing services but also we need to work on our client’s growth, and development so that they can move on to another stage. Following so much research and analyses, we rearranged our team as per start-up, entrepreneurs need, and budget-friendly. When entrepreneurs or businesses man come to us for advice/consultation, our team tries to Find out the main problems of business and the objects of starting a digital business / online Business with proper guidelines. we do these first processes without any single charge including:
Market research, competitor research, platform research that will be best for their, audience Research, and also providing business researchers After the selection of the business model, audience, and products. Our team ensures digital Presence. Such as a Facebook page, and a LinkedIn page (optimized with business industry or ideas ) Our team takes full of responsibility for a new brand/ business. Include Team management, Business management, business development, products development, finance, accounting More so that entrepreneurs can get flexible time to think, idea generation, and also get Business growth.
What are your company’s business model–in house team or third party vendors/ outsourcing?
Our business model is based on major styles, we maintain B2B, B2C, and subscription models as per the client’s demand. Our team members work as a freelancer from Different regions of Bangladesh. We also focus on job placement for ensuring the excellent career of beloved team members.
How does your company differentiate itself from the competition?
Our unique, dedicated team with 5 year+ industry experts, our strong communication with every kind of entrepreneur, fast problem solving, and more one.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Our main targeted industries are- b2b businesses and start-ups of digital commerce. F-commerce- E-Commerce, edtech, etc. Yes, more than 3.8k+ clients are taken our services. 89% of clients are repeated.
Please share some of the services that you offer for which clients approach you the most for?
We developed some major platforms for start-ups/entrepreneurs / Digital Businesses.
1. Brand.zovoteam.com - social media commerce solution. On these platforms, f-commerce. e-commerce businesses can move on to business automation in a single day.
2. Zovogeeks.com - it’s a dedicated f-commerce expert focusing on business development.
3. Zovoteam.com - experts for any kind of Digital business.
4. help.com.de – Dedicated support portal for entrepreneurs.
So, that was a major uniqueness of Zovo Team Ltd.’s brand.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
According to the last 3 years' report, 98% of brands or customers are satisfied with the support, services, and consultation. We are concerned about the Client’s feedback, demand also their cost of service. Recently, we announced a dedicated support portal, for 3.8k+ client to take any kind of support 24/7/365 for learning more about clients’ needs.
What kind of support system do you offer to your clients for catering to their queries and issues?
We offer dedicated messenger, call, mobile SMS, email, and also live chat including the most secured support portal for getting any level of assistance. Eventually, we take Google to meet/zoom meetings to communicate with clients face to face.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We trying to follow a monthly/ fixed payment system for service, besides, a subscription payment system is available every year/monthly based.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Actually, we focus on the exact problems of our clients then we decide how many times they needed to be solved after that we send a proposal so that they can take decision too early.
What is the price range (min and max) of the projects that you catered to in 2021?
By platform or service-based, our fee starts from 1.5$ to 600k$. By, 2021, we did a minimum of 100$ and a maximum of 150k$ of B2b projects.
Where do you see your company in the next 10 years?
My dream, our dream is to be one of the iconic and fastest development teams in the Asia region by contributing to so many industries for development purposes also after 2023, we will try to focus on established business revenue model for ensuring our team member’s flexible career.