What does a consumer-brand relationship mean in the AI era? Discover: What role empathy plays in business, How important your customers think it is, How AI and automation can help you enjoy it more and What to do next.
The questions What does a consumer-brand relationship mean in the AI era? How do you adapt to this changing bond? And how do you stay close to customers while gaining automation-related efficiencies? The Empathy in the Age of AI research study answers important questions like these. The answers More than 4,000 consumers and 600 CX leaders from large businesses took part in the study. Some of the findings are predictable. Others are surprising. Frustration with current lines of communication are clear. And the consensus – among both consumers an...read more