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Supercharge your service desk with Gamification

Published By : Freshservice
What you'll get out of this Ebook: What is wrong with today’s service desk?, What is Gamification?, How is ticketing made fun?, The trade secret.
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Summary

Introduction While a lot has been spoken about the theories of gamification and the culture change required to encourage its adoption in the workforce, the core of the matter has been left open-ended for the better part. Something that our customers always ask us is how we practically implement gamification in the service desk, and we’re happy to pitch in and help. On that note, we’re thrilled to share our trade secrets with the wider ITSM community, secrets that have helped our customers like Cordant Group in London, increase customer satisfac...read more
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